Barbara Barbieri, Diego Bellini, Federica Batzella, Marina Mondo, Roberta Pinna, Maura Galletta, Silvia De Simone
{"title":"Flexible Work in the Public Sector: A Dual Perspective on Cognitive Benefits and Costs in Remote Work Environments","authors":"Barbara Barbieri, Diego Bellini, Federica Batzella, Marina Mondo, Roberta Pinna, Maura Galletta, Silvia De Simone","doi":"10.1177/00910260241275241","DOIUrl":"https://doi.org/10.1177/00910260241275241","url":null,"abstract":"The COVID-19 pandemic has accelerated the adoption of flexible work arrangements within the Italian public administration. While much of the existing research has focused on the drawbacks of such arrangements, there has been less exploration of their benefits. Cognitive demands related to the structure of work activities, planning of working hours, planning of workplaces, and coordination with others, under flexible working conditions, might be considered as job resources that act as challenging demands within the Job Demand-Resource (JD-R) model. This study aimed to explore how the “cognitive challenge of flexible work” (CCFW) impact job satisfaction through home-based performance, taking into account the role of weekly working hours on home-based performance. Furthermore, the potential moderating role of cognitive and physical job demands between CCFW and home-based performance was explored. Using structural equation modeling on data from 484 public employees, the findings confirmed the positive impact of the structure of work tasks and planning of working times on both job satisfaction and home-based performance. In addition, cognitive demands (i.e., perception of cognitive work overload) played a moderating role in the mediated relationship between coordinating with others on job satisfaction and the structure of working tasks on job satisfaction through home-based performance.","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2024-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142264866","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Information and Communication Technology Adoption, Administrative Discretion, and Innovative Mindsets in Public Organizations","authors":"Kyungmin Lee, Jungwon Yeo","doi":"10.1177/00910260241276200","DOIUrl":"https://doi.org/10.1177/00910260241276200","url":null,"abstract":"This article examines how information and communication technology (ICT) adoption and administrative discretion are associated with the innovative mindsets of public employees in South Korea. Employing moderated multiple regression analysis, the authors examined secondary survey data on South Korean public employees’ perceptions collected by the Korea Institute of Public Administration in 2021. The findings support a direct and positive impact of ICT adoption and administrative discretion on the innovative mindsets of public employees. Moreover, the results highlight the moderating influence of (perceptual) administrative discretion on the relationship between ICT adoption and innovative mindsets of public employees. The authors discuss the theoretical and practical implications of the findings and contributions of this study.","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2024-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142264859","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Taste of Telework: Effects of Remote Work Arrangements During and After the Global Pandemic","authors":"Joohi Kim, Daniel L. Fay","doi":"10.1177/00910260241271322","DOIUrl":"https://doi.org/10.1177/00910260241271322","url":null,"abstract":"The COVID-19 pandemic brought unprecedented changes in global work dynamics including mandating telework for most of the U.S. federal workforce to protect employees from health and safety hazards of the communicable virus. Although not ubiquitous, many federal employees had experience with these arrangements because they voluntarily chose telework prior to the pandemic through provisions in the Telework Enhancement Act of 2010. Using the 2020 Federal Employee Viewpoint Survey (FEVS), which focuses on telework perceptions and experiences, this study explores the effect of the involuntary telework mandate on employees’ attitudes toward telework after several months through a prospect theory framework. Findings demonstrate that several factors including previous telework experience and experiential learning may influence employees’ preference for and voluntary selection into telework moving forward. These dynamics suggest an endowment effect for telework among employees who gained telework experience before and during the pandemic. In addition, employees may choose telework as an alternative work arrangement when they are not satisfied with their organizations or jobs but want to maintain employment. These findings suggest that agencies should continue to offer robust telework opportunities to satisfy and retain employees.","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2024-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142200739","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hersugondo Hersugondo, Kardison Lumban Batu, Charbel Jose Chiappetta Jabbour, Ana Beatriz Lopes de Sousa Jabbour, Hengky Latan
{"title":"Navigating Job Satisfaction: Unveiling the Nexus of Diversity, Equity, Inclusion, Accessibility (DEIA), Perceived Supervisory Support, and Intrinsic Work Experience","authors":"Hersugondo Hersugondo, Kardison Lumban Batu, Charbel Jose Chiappetta Jabbour, Ana Beatriz Lopes de Sousa Jabbour, Hengky Latan","doi":"10.1177/00910260241255433","DOIUrl":"https://doi.org/10.1177/00910260241255433","url":null,"abstract":"This study aims to unravel the intricate interplay among diversity, equity, inclusion, and accessibility (DEIA), along with perceived supervisory support (PSS) and intrinsic work experience (IWE), as pivotal determinants influencing the job satisfaction (JSC) of employees with disabilities. The research sample used comprises civil servants employed in government organizations in Indonesia. Utilizing covariance-based structural equation modeling (CB-SEM), the analysis encompasses confirmatory factor analysis (CFA) and the evaluation of a structural model, coupled with hypothesis testing, to confirm the findings. The study’s findings affirm not only the direct influence of DEIA components and IWE on the JSC of employees with disabilities, but also highlight the indirect mediation of DEIA components and JSC through PSS. This study stands as a pioneering effort in exploring the interplay between DEIA, PSS, and IWE with regard to the JSC of employees with disabilities.","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2024-06-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141503529","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Arif Budy Pratama, Retno Dewi Pramodya Ahsani, Catur Wulandari
{"title":"Does Citizen Feedback Influence Public Service Motivation? Evidence From a Survey Experiment in the Context of Urban Service Provisions","authors":"Arif Budy Pratama, Retno Dewi Pramodya Ahsani, Catur Wulandari","doi":"10.1177/00910260241254669","DOIUrl":"https://doi.org/10.1177/00910260241254669","url":null,"abstract":"Despite the growing interest of research on public service motivation (PSM), limited studies have considered the interaction between street-level bureaucrats and citizens. This study examined the impact of citizen feedback on PSM among street-level bureaucrats. Anchoring on the social exchange theory, this research posits that citizen feedback plays a pivotal role in influencing PSM. Using a vignette–survey experiment in the context of urban service provisions in Magelang city, Indonesia, this study empirically tested the causal relationship between citizen feedback and PSM. The finding reveals empirical evidence that positive citizen feedback enhances PSM, while, conversely, negative feedback diminishes PSM. These results underscore the importance of citizen feedback as an alternative managerial tool to motivate street-level bureaucrats who directly engage in service delivery. Public managers can also use these findings as a starting point to design a citizen feedback handling system in public service delivery.","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2024-06-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141503528","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
M. B. Emidy, Gregory B. Lewis, Ximena Pizarro-Bore
{"title":"U.S. Federal Employees With Disabilities: How Perceptions of Diversity, Equity, Inclusion, and Accessibility Affect Differences in Job Satisfaction, Organizational Commitment, and Job Involvement","authors":"M. B. Emidy, Gregory B. Lewis, Ximena Pizarro-Bore","doi":"10.1177/00910260241253577","DOIUrl":"https://doi.org/10.1177/00910260241253577","url":null,"abstract":"Using the 2022 Federal Employee Viewpoint Survey, this study examines whether perceptions of diversity, equity, inclusion, and accessibility (DEIA) help explain why federal employees with disabilities have lower levels of three predictors of work motivation: job satisfaction, organizational commitment, and job involvement. All aspects of DEIA have impacts, but accessibility matters most. People with disabilities have greater accessibility needs and are less satisfied with organizational responses; this difference explains much of why they have lower DEI perceptions. Lower DEIA perceptions account for nearly all the differences in job satisfaction, organizational commitment, and job involvement. Although the federal service has been more effective than other sectors in achieving representation of employees with disabilities, objective measures of disability representation have minimal impact on these outcome variables. Instead, improving accessibility appears to be the key tool to making full use of the talents of federal employees with disabilities, alongside more equitable development and advancement opportunities and the espousal and enactment of inclusive leadership practices.","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2024-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141271777","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Following Your Ideal Leader: Implicit Public Leadership Theories, Leader—Member Exchange, and Work Engagement","authors":"Laura Hesmert, Rick Vogel","doi":"10.1177/00910260241249146","DOIUrl":"https://doi.org/10.1177/00910260241249146","url":null,"abstract":"Although social comparisons are ubiquitous in leadership, previous scholarship in public administration has not yet studied comparative aspects of how followers perceive and respond to leadership. This study addresses this gap and disentangles the link between leadership and work engagement from a socio-cognitive and relational perspective. It examines how public employees compare their real leaders against ideal leaders and how perceived gaps between both affect their work engagement through leader–member exchange (LMX). Building on leadership and job demands–resources theory, a priming study using the Semantic Misattribution Procedure (SMP) extracts participants’ Implicit Public Leadership Theories. Structural equation modeling reveals that work engagement is substantially higher (lower) when characteristics of the supervisor resonate with positive (negative) prototypes of ideal leaders, with this association being fully mediated by LMX. The study shows how implicit information processing matters for the emergence of leader–follower relationships and, in turn, for important follower outcomes. It thus contributes to, and combines, a socio-cognitive and a relational approach to leadership in the public sector.","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2024-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140930870","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Work-Family Policy for Fathers in Dutch Municipalities: A Vignette Experiment on Contexts for Parental Leave Among Male Civil Servants","authors":"Stéfanie André, Thom Teulings","doi":"10.1177/00910260241248637","DOIUrl":"https://doi.org/10.1177/00910260241248637","url":null,"abstract":"The European Union Work-Life Balance Directive aims to promote a better work-care balance by introducing extensive parental leave. However, a change in policy does not necessarily mean behavioral change. Starting from the idea of gendered organizations and gendered policies within local government a conceptual model is developed to investigate under which organizational circumstances male civil servants in Dutch municipalities are willing to take parental leave. With a vignette experiment ( N = 572) among civil servants in the summer of 2021, the organizational characteristics that affect employees’ decisions on the potential use of parental leave are investigated. Adverse career consequences have the largest influence, followed by managerial support and coworker support. Furthermore, the larger the work ambition is, the more negative the effect of career consequences is for using parental leave. That adverse career consequences hardly had an effect among male civil servants with low work ambition shows that the relationship to parental leave uptake is nuanced. The results of this study underscore the importance of contexts in implementing policy goals and achieving greater gender equality in local government.","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2024-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140930868","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Dynamic Leadership Tools Supporting Psychological Needs Satisfaction in Public Organizations: Experimental Evidence","authors":"Jørgen Skovhus Haunstrup","doi":"10.1177/00910260241247954","DOIUrl":"https://doi.org/10.1177/00910260241247954","url":null,"abstract":"Public leadership is increasingly conducted through digital information technology, and dynamic leadership tools are offered as alternatives to static tools. As a first test of dynamic leadership tools in public leadership, this study focuses on leadership tools for visionary leadership. The study examines whether the positive effect on employee needs satisfaction of dynamic leadership tools based on persuasive information technology is stronger than for static leadership tools. The study involves a field experiment on leadership training combined with leadership tools and shows that dynamic tools indeed have a stronger impact than static tools on satisfying employee needs for meaning and employee perception of prosocial impact. This research contributes to the understanding of how information technology can be harnessed to support public leadership and highlights the potential benefits of dynamic leadership tools in supporting beneficial employee outcomes.","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2024-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140930873","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Careers as Social-Symbolic Work: Civilian Criminal Investigators’ Struggle for Legitimacy","authors":"Cassandra Poikela, Ulrika Haake, Ola Lindberg","doi":"10.1177/00910260241241529","DOIUrl":"https://doi.org/10.1177/00910260241241529","url":null,"abstract":"The nexus between work and social categories is known to have an impact on how people develop in their careers. The purpose of this study was to examine the conditions for career work undertaken by civilian criminal investigators (CIs) who are currently entering police organizations, complementing police officers in criminal investigations. The empirical study encompassed 71 interviews conducted with both civilian and police CIs in the Swedish police. The conditions for career work were analyzed through a social-symbolic lens, recognizing the impact of both resource distribution and agency in a network of different actors. Furthermore, the contextual nature of career work was examined, highlighting tensions between civilian and police CIs, influenced by gender dynamics and cultural factors. The situatedness and cultural characteristics of the workplace, involving gender and academic and professional background, have divergent outcomes in career work. This research discusses the multifaceted nature of career development among civilian CIs, providing an extended understanding of career as a socially negotiated process and unraveling the mutual influence of organizational dynamics, cultural norms, and resource distribution in shaping individual career trajectories.","PeriodicalId":47366,"journal":{"name":"Public Personnel Management","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2024-04-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140591718","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}