Information and Organization最新文献_第6页

From worker empowerment to managerial control: The devolution of AI tools' intended positive implementation to their negative consequences 从工人赋权到管理控制：人工智能工具从预期的积极实施到消极后果的演变

IF 6.3 2区管理学

Information and Organization Pub Date : 2023-12-14 DOI: 10.1016/j.infoandorg.2023.100498

Emmanuel Monod , Anne-Sophie Mayer , Detmar Straub , Elisabeth Joyce , Jiayin Qi

{"title":"From worker empowerment to managerial control: The devolution of AI tools' intended positive implementation to their negative consequences","authors":"Emmanuel Monod , Anne-Sophie Mayer , Detmar Straub , Elisabeth Joyce , Jiayin Qi","doi":"10.1016/j.infoandorg.2023.100498","DOIUrl":"https://doi.org/10.1016/j.infoandorg.2023.100498","url":null,"abstract":"<div><p>AI systems are increasingly being deployed in organizations to support customer service (CS) departments. However, in practice, the introduction of AI tools often fails to meet these expectations and results in negative consequences, such as worker resistance and dissatisfaction. Yet we have little understanding of the process of how and why initially positive design intentions of AI tools result in negative consequences. Building on a qualitative in-depth case study of a Chinese firm introducing an AI tool in sales, we found that whereas the AI tool's initial design seemingly intended to lead to salespeople's empowerment and first achieved respective outcomes, over time the tool was appropriated for managerial control. We show that this devolution emerged organically from a growing managerial awareness of the affordances that the AI tool offered managers to perform their work better. Our study contributes to the literature on AI by highlighting the potential dangers of AI tools and emphasizing the importance of including workers in the AI tool's design and implementation phases.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"34 1","pages":"Article 100498"},"PeriodicalIF":6.3,"publicationDate":"2023-12-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S1471772723000520/pdfft?md5=16559c5998940d5bcf7db0034758d654&pid=1-s2.0-S1471772723000520-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138656335","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Lessons from enterprise systems competency centers in adopting digital transformation initiatives: An assemblage approach 企业系统能力中心在采用数字化转型计划方面的经验教训:一种组合方法

IF 6.3 2区管理学

Information and Organization Pub Date : 2023-11-04 DOI: 10.1016/j.infoandorg.2023.100490

Arun Aryal , Duane Truex , Redouane El Amrani

引用次数: 0

Digital consumers and the new ‘search’ practices of born digital organisations 数字消费者和数字化组织的新“搜索”实践

IF 6.3 2区管理学

Information and Organization Pub Date : 2023-10-29 DOI: 10.1016/j.infoandorg.2023.100489

Najmeh Hafezieh , Neil Pollock

{"title":"Digital consumers and the new ‘search’ practices of born digital organisations","authors":"Najmeh Hafezieh , Neil Pollock","doi":"10.1016/j.infoandorg.2023.100489","DOIUrl":"10.1016/j.infoandorg.2023.100489","url":null,"abstract":"<div><p>Consumers play an increasingly central role in born digital organisations, including driving new approaches to consumer interaction, communication, and marketing. However, we know little about how born digital organise internally to manage and respond to consumer demands. In this paper, we studied an organisation providing online travel services where its aim was to reorganise internally, in relation to consumers, through developing a set of ‘search’ practices. The role of search is particularly salient for born digitals, giving rise to new roles and expertise where organisations attempt to pre-empt user actions. Through qualitative research, we show how a born digital organisation creates new practices that we label pre-emptive, reactive, reflective and adaptive. Our main finding is that rapidly and constantly reconfiguring practices, what these new experts call ‘constructive disruption’, is essential for born digitals to manage relationships with consumers. Our paper contributes by providing a better understanding of practices within born digital organisations, and specifically the practices born digitals use to navigate unpredictable emerging changes and produce constant novelty for customers. We also contribute to the concept of search and provide examples of how it might be employed to better understand digital organising and digital transformation.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"33 4","pages":"Article 100489"},"PeriodicalIF":6.3,"publicationDate":"2023-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S147177272300043X/pdfft?md5=45cf97a27a5a6701acba6e3b92684554&pid=1-s2.0-S147177272300043X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71417539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The nature of small business digital responses during crises 危机期间小企业数字化应对的本质

IF 6.3 2区管理学

Information and Organization Pub Date : 2023-10-21 DOI: 10.1016/j.infoandorg.2023.100487

Craig Parker , Scott Bingley , Stephen Burgess

引用次数: 0

How social media disrupts institutions: Exploring the intersection of online disinformation, digital materiality and field-level change 社交媒体如何扰乱机构:探索在线虚假信息、数字物质性和现场层面变化的交集

IF 6.3 2区管理学

Information and Organization Pub Date : 2023-10-16 DOI: 10.1016/j.infoandorg.2023.100488

Daniel J. Davis , Tammy E. Beck

{"title":"How social media disrupts institutions: Exploring the intersection of online disinformation, digital materiality and field-level change","authors":"Daniel J. Davis , Tammy E. Beck","doi":"10.1016/j.infoandorg.2023.100488","DOIUrl":"https://doi.org/10.1016/j.infoandorg.2023.100488","url":null,"abstract":"<div><p><span>The diffusion of disinformation via social media has become a pressing societal concern<span> for business leaders and policy makers. In recent years, online disinformation has been implicated as a source of field-level institutional change across a variety of societal contexts. To better understand how online disinformation changes institutional issue fields, we explore how digital materiality affords users opportunities to create and propagate disinformation. We introduce and define three social media material features: modular content, content flow, and manifold network structures. From these digital materiality elements, we articulate three disinformation affordances: crafting, amplifying, and partitioning. We rely on several vignettes – far-right political conspiracy group, QAnon, anti-vaccination (i.e., anti-Vaxxers), and flat Earth beliefs – to illustrate how </span></span>social media users<span> exploit digital materiality and enact disinformation affordances. Our theoretical development also contributes to our understanding of how online disinformation disrupts institutional issue fields. In particular, we highlight several potential changes to institutional issue fields regarding power centralization, subfield structures, and institutional infrastructure. We conclude by offering recommendations for future research and social media policy.</span></p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"33 4","pages":"Article 100488"},"PeriodicalIF":6.3,"publicationDate":"2023-10-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49735335","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Risk and the future of AI: Algorithmic bias, data colonialism, and marginalization 人工智能的风险和未来:算法偏见、数据殖民主义和边缘化

IF 6.3 2区管理学

Information and Organization Pub Date : 2023-09-01 DOI: 10.1016/j.infoandorg.2023.100478

A. Arora , M. Barrett , E. Lee , E. Oborn , K. Prince

引用次数: 0

Integrating development and operations teams: A control approach for DevOps 集成开发和运维团队:DevOps的一种控制方法

IF 6.3 2区管理学

Information and Organization Pub Date : 2023-09-01 DOI: 10.1016/j.infoandorg.2023.100474

Anna Wiedemann , Manuel Wiesche , Heiko Gewald , Helmut Krcmar

{"title":"Integrating development and operations teams: A control approach for DevOps","authors":"Anna Wiedemann , Manuel Wiesche , Heiko Gewald , Helmut Krcmar","doi":"10.1016/j.infoandorg.2023.100474","DOIUrl":"https://doi.org/10.1016/j.infoandorg.2023.100474","url":null,"abstract":"<div><p>Information systems (IS) literature has predominantly studied IS project control with a focus on software development projects. However, by virtue of digital transformation, an increasing number of organizations are implementing cross-functional teams, combining software development with software operations tasks. The goal is to react quickly to the ever-changing market requirements.</p><p>The DevOps concept aims to effectively orchestrate development and operations activities and smoothly manage tensions within teams, resulting from the heterogeneous composition of skills, responsibilities, and working styles.</p><p>In contrast to the predominant project management view of control of prior research, which focuses on software development, this study investigates a different perspective: focusing on exerting control in DevOps teams and simultaneously navigating tensions between software development and operations. Utilizing an inductive theory-building approach, we first identify the four tensions discussed in prior literature—namely, <em>goal conflict, method discomfort, decision rights,</em> and <em>time rhythm</em>—and then empirically derive corresponding resolutions.</p><p>Integrating our findings, we present an empirically derived model that can serve as a DevOps control approach for navigating the tensions between development and operations teams. This model extends our theoretical knowledge about control in DevOps teams and serves to inform IT practitioners, helping them successfully implement and manage DevOps teams.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"33 3","pages":"Article 100474"},"PeriodicalIF":6.3,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49722644","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Beyond the boundaries of care: Electronic health records and the changing practices of healthcare 超越护理的界限:电子健康记录和不断变化的医疗保健实践

IF 6.3 2区管理学

Information and Organization Pub Date : 2023-09-01 DOI: 10.1016/j.infoandorg.2023.100477

Sean Hansen , A. James Baroody

{"title":"Beyond the boundaries of care: Electronic health records and the changing practices of healthcare","authors":"Sean Hansen , A. James Baroody","doi":"10.1016/j.infoandorg.2023.100477","DOIUrl":"https://doi.org/10.1016/j.infoandorg.2023.100477","url":null,"abstract":"<div><p><span>Healthcare systems across the globe are riding a wave of clinical health IT investment, centered on electronic health records (EHR) systems. Supported by governmental incentives, this build-out has positioned the healthcare system for a period of transformation as EHR functionality has become ingrained in the work routines of healthcare providers<span> and other system participants. We report on a field study of healthcare participants in the United States to explore the influence of EHR use on the boundaries and practices of the field. Our grounded theory analysis reveals the interplay between the field practices of individual communities and the boundary spanning practices that unite them. Through the adoption of a practice perspective, we highlight the changes to both boundary spanning and field practices engendered by enterprise EHR use and propose the complementary mechanisms of </span></span><em>reticulation</em> and <em>boundary molding</em><span> by which those changes emerge. We conclude with a consideration of the positive and potentially negative consequences of EHR use for delivery of healthcare services.</span></p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"33 3","pages":"Article 100477"},"PeriodicalIF":6.3,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49746089","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Walking the line: Mindfulness with IT in hospital medication routines 坚持到底：医院药物常规中的正念与IT

IF 6.3 2区管理学

Information and Organization Pub Date : 2023-09-01 DOI: 10.1016/j.infoandorg.2023.100475

Valentina Lichtner , Stan Karanasios , Federico Iannacci

{"title":"Walking the line: Mindfulness with IT in hospital medication routines","authors":"Valentina Lichtner , Stan Karanasios , Federico Iannacci","doi":"10.1016/j.infoandorg.2023.100475","DOIUrl":"10.1016/j.infoandorg.2023.100475","url":null,"abstract":"<div><p>This paper addresses the dilemma that organizations face when they introduce information technology (IT) to standardize and guide operations and improve performance, while also supporting staff mindfulness in using IT and questioning it, to safeguard against errors. People are warned to be mindful in using the information provided by IT, yet IT may contribute to their mindlessness. Organizational operations involve routine work, where work is distributed across roles, in space and time. To fully understand mindfulness or mindlessness with IT at work it is necessary to consider the routines in which they are embedded. We sought to investigate what factors might influence mindfulness or mindlessness with IT in the context of organizational routines. We carried out an in-depth study of clinicians using technology during medications routines in a UK hospital. The IT in this context aimed to guide and standardize clinical work to improve medication safety. The study uncovered several factors influencing mindfulness and mindlessness with IT: not only the IT design but also task design, individual experience and history of IT use, distribution of work, and the situation at hand. These are interacting influences on mindfulness and mindlessness with IT, each embodying a tension, as each may influence both mindfulness and mindlessness. The distribution of work and the dynamics of the routine over time mean that individuals in the routine may (mindlessly) entrust mindfulness in using IT to others, or to other moments in time. The study highlights the complexity of achieving mindfulness with IT in organizations, and a nuanced relation between mindfulness and IT in a routine work context.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"33 3","pages":"Article 100475"},"PeriodicalIF":6.3,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42163895","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The multiplexity of diagrams and prototypes in requirements development 需求开发中图和原型的多样性

IF 6.3 2区管理学

Information and Organization Pub Date : 2023-09-01 DOI: 10.1016/j.infoandorg.2023.100476

Raffaele Fabio Ciriello , Alexander Richter , Gerhard Schwabe , Lars Mathiassen

{"title":"The multiplexity of diagrams and prototypes in requirements development","authors":"Raffaele Fabio Ciriello , Alexander Richter , Gerhard Schwabe , Lars Mathiassen","doi":"10.1016/j.infoandorg.2023.100476","DOIUrl":"https://doi.org/10.1016/j.infoandorg.2023.100476","url":null,"abstract":"<div><p>Information systems development (ISD) requires dynamic and flexible ways of working, particularly when developing requirements in collaboration with customers. Although prior research has acknowledged the importance of objects to support ISD practices, there has been a lack of frameworks to help discern the multiple overlapping roles objects play to support requirements development in a variety of ways throughout an ISD project. This paper explores and theorizes this phenomenon by leveraging multiplexity as a theoretical lens to analyze an extensive qualitative data set from a case study at a Swiss multinational banking software provider. Results show how diagrams and prototypes both play the roles of epistemic, activity, boundary, and infrastructure objects as a reflection of how they are used in requirements development. Our analysis articulates how two classical requirements specifications play multiple overlapping roles to support dynamic and flexible ISD practices. Based on these findings, we advance a framework for discerning the multiplex role of objects in practice</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"33 3","pages":"Article 100476"},"PeriodicalIF":6.3,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49722649","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0