集成开发和运维团队:DevOps的一种控制方法

IF 5.7 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE
Anna Wiedemann , Manuel Wiesche , Heiko Gewald , Helmut Krcmar
{"title":"集成开发和运维团队:DevOps的一种控制方法","authors":"Anna Wiedemann ,&nbsp;Manuel Wiesche ,&nbsp;Heiko Gewald ,&nbsp;Helmut Krcmar","doi":"10.1016/j.infoandorg.2023.100474","DOIUrl":null,"url":null,"abstract":"<div><p>Information systems (IS) literature has predominantly studied IS project control with a focus on software development projects. However, by virtue of digital transformation, an increasing number of organizations are implementing cross-functional teams, combining software development with software operations tasks. The goal is to react quickly to the ever-changing market requirements.</p><p>The DevOps concept aims to effectively orchestrate development and operations activities and smoothly manage tensions within teams, resulting from the heterogeneous composition of skills, responsibilities, and working styles.</p><p>In contrast to the predominant project management view of control of prior research, which focuses on software development, this study investigates a different perspective: focusing on exerting control in DevOps teams and simultaneously navigating tensions between software development and operations. Utilizing an inductive theory-building approach, we first identify the four tensions discussed in prior literature—namely, <em>goal conflict, method discomfort, decision rights,</em> and <em>time rhythm</em>—and then empirically derive corresponding resolutions.</p><p>Integrating our findings, we present an empirically derived model that can serve as a DevOps control approach for navigating the tensions between development and operations teams. This model extends our theoretical knowledge about control in DevOps teams and serves to inform IT practitioners, helping them successfully implement and manage DevOps teams.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"33 3","pages":"Article 100474"},"PeriodicalIF":5.7000,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Integrating development and operations teams: A control approach for DevOps\",\"authors\":\"Anna Wiedemann ,&nbsp;Manuel Wiesche ,&nbsp;Heiko Gewald ,&nbsp;Helmut Krcmar\",\"doi\":\"10.1016/j.infoandorg.2023.100474\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p>Information systems (IS) literature has predominantly studied IS project control with a focus on software development projects. However, by virtue of digital transformation, an increasing number of organizations are implementing cross-functional teams, combining software development with software operations tasks. The goal is to react quickly to the ever-changing market requirements.</p><p>The DevOps concept aims to effectively orchestrate development and operations activities and smoothly manage tensions within teams, resulting from the heterogeneous composition of skills, responsibilities, and working styles.</p><p>In contrast to the predominant project management view of control of prior research, which focuses on software development, this study investigates a different perspective: focusing on exerting control in DevOps teams and simultaneously navigating tensions between software development and operations. Utilizing an inductive theory-building approach, we first identify the four tensions discussed in prior literature—namely, <em>goal conflict, method discomfort, decision rights,</em> and <em>time rhythm</em>—and then empirically derive corresponding resolutions.</p><p>Integrating our findings, we present an empirically derived model that can serve as a DevOps control approach for navigating the tensions between development and operations teams. This model extends our theoretical knowledge about control in DevOps teams and serves to inform IT practitioners, helping them successfully implement and manage DevOps teams.</p></div>\",\"PeriodicalId\":47253,\"journal\":{\"name\":\"Information and Organization\",\"volume\":\"33 3\",\"pages\":\"Article 100474\"},\"PeriodicalIF\":5.7000,\"publicationDate\":\"2023-09-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Information and Organization\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S1471772723000283\",\"RegionNum\":2,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"INFORMATION SCIENCE & LIBRARY SCIENCE\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Information and Organization","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S1471772723000283","RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}
引用次数: 0

摘要

信息系统(IS)文献主要研究IS项目控制,重点是软件开发项目。然而,随着数字化转型,越来越多的组织正在实施跨职能团队,将软件开发与软件运营任务相结合。目标是对不断变化的市场需求做出快速反应。DevOps概念旨在有效地协调开发和运营活动,并顺利管理团队内部的紧张关系,这是由技能、责任和工作风格的异质组成造成的。与先前研究中主要的项目管理控制观(侧重于软件开发)不同,本研究调查了一个不同的视角:侧重于在DevOps团队中施加控制,同时应对软件开发和运营之间的紧张关系。利用归纳理论构建方法,我们首先确定了先前文献中讨论的四种紧张关系,即目标冲突、方法不适、决策权和时间节奏,然后根据经验得出相应的解决方案。结合我们的发现,我们提出了一个经验推导的模型,该模型可以作为DevOps控制方法,用于应对开发和运营团队之间的紧张关系。该模型扩展了我们对DevOps团队控制的理论知识,并为IT从业者提供信息,帮助他们成功实施和管理DevOps小组。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Integrating development and operations teams: A control approach for DevOps

Information systems (IS) literature has predominantly studied IS project control with a focus on software development projects. However, by virtue of digital transformation, an increasing number of organizations are implementing cross-functional teams, combining software development with software operations tasks. The goal is to react quickly to the ever-changing market requirements.

The DevOps concept aims to effectively orchestrate development and operations activities and smoothly manage tensions within teams, resulting from the heterogeneous composition of skills, responsibilities, and working styles.

In contrast to the predominant project management view of control of prior research, which focuses on software development, this study investigates a different perspective: focusing on exerting control in DevOps teams and simultaneously navigating tensions between software development and operations. Utilizing an inductive theory-building approach, we first identify the four tensions discussed in prior literature—namely, goal conflict, method discomfort, decision rights, and time rhythm—and then empirically derive corresponding resolutions.

Integrating our findings, we present an empirically derived model that can serve as a DevOps control approach for navigating the tensions between development and operations teams. This model extends our theoretical knowledge about control in DevOps teams and serves to inform IT practitioners, helping them successfully implement and manage DevOps teams.

求助全文
通过发布文献求助,成功后即可免费获取论文全文。 去求助
来源期刊
CiteScore
11.20
自引率
1.60%
发文量
18
期刊介绍: Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信