Information and Organization最新文献

Digital technologies exacerbating mission drift in microfinance institutions: Evidence from India

IF 5.7 2区管理学

Information and Organization Pub Date : 2024-11-30 DOI: 10.1016/j.infoandorg.2024.100541

Nidhi S. Bisht , Ernesto Noronha , Arun Kumar Tripathy

{"title":"Digital technologies exacerbating mission drift in microfinance institutions: Evidence from India","authors":"Nidhi S. Bisht , Ernesto Noronha , Arun Kumar Tripathy","doi":"10.1016/j.infoandorg.2024.100541","DOIUrl":"10.1016/j.infoandorg.2024.100541","url":null,"abstract":"<div><div>Digital technologies (DTs) are increasingly recognized as crucial in addressing social issues related to inequality and enhancing the well-being and agency of socially marginalized groups. We however, provide evidence that, instead of alleviating social inequalities, use of DTs (re)produced and exacerbated these inequalities in disparate forms, for an already marginalized population. Based on a qualitative study of employees from five microfinance institutions (MFIs) in India that offer uncollateralized group loans to poor rural women, our findings demonstrate how the pursuit of financial gains through DTs in providing microfinance exacerbated mission drift in MFIs, leading to reduced quality and depth of outreach. The use of DTs undermined social and human capital development — both crucial for alleviating poverty — and widened exclusion rather than bridging the gap. We explicate the quality of outreach (i.e., quality of services provided) as an additional dimension of social outreach, alongside the depth of outreach (i.e., reaching poorer borrowers) for understanding mission drift. Our findings call for consideration of existing intersectional social inequalities when leveraging DTs for social causes.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 1","pages":"Article 100541"},"PeriodicalIF":5.7,"publicationDate":"2024-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142745775","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A divergent model of online social movements in organizations 组织中在线社会运动的分歧模型

IF 5.7 2区管理学

Information and Organization Pub Date : 2024-11-23 DOI: 10.1016/j.infoandorg.2024.100542

Joao Cunha

引用次数: 0

When is enough enough? A critical assessment of data adequacy in IS qualitative research 何时足够？对信息系统定性研究中数据充分性的批判性评估

IF 5.7 2区管理学

Information and Organization Pub Date : 2024-11-12 DOI: 10.1016/j.infoandorg.2024.100540

Christine Abdalla Mikhaeil , Daniel Robey

引用次数: 0

The same but different: Understanding variation and similarity in the outcomes of a similar technology. A comparative case study on the deployment of manufacturing execution systems in three Belgian SME's 相同但不同：了解类似技术成果的差异性和相似性。比利时三家中小企业部署制造执行系统的比较案例研究

IF 5.7 2区管理学

Information and Organization Pub Date : 2024-10-22 DOI: 10.1016/j.infoandorg.2024.100539

Yennef Vereycken, Anne Guisset, Monique Ramioul

{"title":"The same but different: Understanding variation and similarity in the outcomes of a similar technology. A comparative case study on the deployment of manufacturing execution systems in three Belgian SME's","authors":"Yennef Vereycken, Anne Guisset, Monique Ramioul","doi":"10.1016/j.infoandorg.2024.100539","DOIUrl":"10.1016/j.infoandorg.2024.100539","url":null,"abstract":"<div><div>Current research on technological innovation seems preoccupied with studying the varying outcomes of technological innovation on work and organisations. <em>To understand this variation and explain why technological innovation leads to specific outcomes</em>, the <em>process</em> of technological innovation must be scrutinized. A comparative case study was conducted to examine the design, implementation and use of an identical technology (Manufacturing Execution Systems (MES)) in three Belgian SMEs. We <em>explain</em> the organisational and labour related outcomes of MES deployment by analysing both the <em>strategic choices</em> during the selection, design, implementation and utilization of MES in relation to the <em>division of labour</em> between employees, management and technology developers during the technological innovation process. Our findings show how various strategic choices and different divisions of labour lead to both overarching similarities (e.g. increased centralisation, standardization and employee control) as well as important variations in technological outcomes (e.g. degree of (de)centralisation, standardization and employee control). These results illustrate the relative autonomy organisations have in shaping technological outcomes while simultaneously showing the limitations they face, stemming from (I) the material characteristics of technology shaped at <em>meso</em> and macro political level and (II) the social relations at organisational level.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"34 4","pages":"Article 100539"},"PeriodicalIF":5.7,"publicationDate":"2024-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142528379","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Beyond connectivity: Artificial intelligence and the internationalisation of digital firms 超越连接：人工智能与数字企业的国际化

IF 5.7 2区管理学

Information and Organization Pub Date : 2024-10-02 DOI: 10.1016/j.infoandorg.2024.100538

José F.P. dos Santos , Peter J. Williamson

{"title":"Beyond connectivity: Artificial intelligence and the internationalisation of digital firms","authors":"José F.P. dos Santos , Peter J. Williamson","doi":"10.1016/j.infoandorg.2024.100538","DOIUrl":"10.1016/j.infoandorg.2024.100538","url":null,"abstract":"<div><div>With the rapid development of artificial intelligence/machine learning technologies (AI/ML) it is now opportune to consider the potential for these technologies to create new strategies for internationalisation. In this paper we examine the implications of deploying AI technologies on the internationalisation process of firms. We show how firms can create digital interactions from which information about individual's revealed preferences can be imputed. The use of this information by a proprietary AI model, rather than using FDI designed to learn about the characteristics of country markets as proxies to predict the general behaviour of consumers located there, provides a new, country-agnostic way to enter foreign markets and adapt to differences among consumers based on segments of one. AI can, therefore, enable born-digital firms, and potentially other businesses where digitalisation can play a role, to build new kinds of competitive advantages based on data network effects. We illustrate these theoretical propositions with reference to value-creation activities of the short-video streaming born-digital TikTok.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"34 4","pages":"Article 100538"},"PeriodicalIF":5.7,"publicationDate":"2024-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142422506","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Furthering engaged algorithmic management research: Surfacing foundational positions through a hermeneutic literature analysis 推进参与式算法管理研究：通过诠释学文献分析揭示基本立场

IF 5.7 2区管理学

Information and Organization Pub Date : 2024-08-15 DOI: 10.1016/j.infoandorg.2024.100528

Rick Sullivan, Alex Veen, Kai Riemer

{"title":"Furthering engaged algorithmic management research: Surfacing foundational positions through a hermeneutic literature analysis","authors":"Rick Sullivan, Alex Veen, Kai Riemer","doi":"10.1016/j.infoandorg.2024.100528","DOIUrl":"10.1016/j.infoandorg.2024.100528","url":null,"abstract":"<div><p>This study undertakes a hermeneutic analysis of the growing literature on algorithmic management. Algorithmic management is a subset of algorithmic decision-making, also referred to as algorithmic work. To date, the underlying norms, and assumptions of researchers, and how assumptions shape understandings of algorithmic management, have been under investigated. Using a hermeneutic methodology, we uncover four different onto-epistemological positions in the literature based on two overarching worldviews. The first is techno-human dualism, rooted in dualist ontological assumptions foregrounding entities. The second is techno-human entanglement, grounded in relational perspectives that view the social and material as inseparable. The worldviews are comprised of four meta-understandings that form our framework: (1) the ‘techno-centric’ view gives primacy to the technology, with humans seen as a secondary feature; (2) the ‘techno-mediated control’ view focuses on managerial power with technology a tool for control and the organization of labor; (3) the ‘techno-human enactment’ view focuses on the performative aspects of algorithmic management; and (4) the ‘techno-human being’ view explores how algorithmic management affects identity (re)formation and meaning-making. We demonstrate how onto-epistemological assumptions configure interpretations of algorithmic management. We focus on algorithms (as a foundational and integral characteristic), organizational control (a core function), and human-in-the-loop configurations (as a possible safeguard). By surfacing the plurality of assumptions in algorithmic management research, we seek to foster more engaged scholarship and encourage the virtue of choosing a research position rather than inheriting it.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"34 4","pages":"Article 100528"},"PeriodicalIF":5.7,"publicationDate":"2024-08-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S1471772724000289/pdfft?md5=6d7e0bf8ef46d5ec42ea9a5834920b6c&pid=1-s2.0-S1471772724000289-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141990299","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Expert-AI pairings: Expert interventions in AI-powered decisions 专家与人工智能配对：人工智能决策中的专家干预

IF 5.7 2区管理学

Information and Organization Pub Date : 2024-08-12 DOI: 10.1016/j.infoandorg.2024.100527

Ignacio Fernandez Cruz

{"title":"Expert-AI pairings: Expert interventions in AI-powered decisions","authors":"Ignacio Fernandez Cruz","doi":"10.1016/j.infoandorg.2024.100527","DOIUrl":"10.1016/j.infoandorg.2024.100527","url":null,"abstract":"<div><p>This study offers a nuanced exploration into the intersection of expertise and AI-powered decision-making, particularly within the realm of high-volume recruitment. It leverages theory from the evolving discourse on relational expertise and human-AI interaction to examine how experts navigate, interpret, and sometimes challenge AI tool outputs. Through in-depth interviews with 42 recruitment experts, the study focuses on the concept of algorithmic folk theories—the interpretive frameworks through which experts engage with algorithmic recommendations. Central to the study's findings is the range of perceptions among experts toward AI technologies, viewed through the lens of expert-AI pairings. These perceptions oscillate between viewing AI as either a complementary ally or a challenging rival, significantly shaped by organizational contexts. Factors influencing these views include oversight levels, trust in AI outputs, and the prioritization of AI tools in decision-making processes. Findings also reveal instances of algoactivism, where experts actively resist or workaround AI outputs to align with their professional judgment. In turn, algorithmic folk theories are interpretive frameworks informed by and situated within organizational structures.</p><p>Theoretically, this study deepens our understanding of the relational dynamics between human expertise and AI systems in professional settings. It highlights the critical role of context-specific factors in shaping these interactions and offers new perspectives on the complexities of AI integration for workplace decision-making. I explain my work's findings in relation to our broader discourse around artificial intelligence use at work. Finally, I offer theoretical and practical considerations for future research and practice.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"34 4","pages":"Article 100527"},"PeriodicalIF":5.7,"publicationDate":"2024-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141979711","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Digital platforms and development: Risks to competition and their regulatory implications in developing countries 数字平台与发展：发展中国家的竞争风险及其监管影响

IF 5.7 2区管理学

Information and Organization Pub Date : 2024-07-04 DOI: 10.1016/j.infoandorg.2024.100525

Annabelle Gawer, Carla Bonina

引用次数: 0

Boundary work and high-reliability organizing in interorganizational collaborations 组织间合作中的边界工作和高可靠性组织工作

IF 5.7 2区管理学

Information and Organization Pub Date : 2024-06-28 DOI: 10.1016/j.infoandorg.2024.100524

Tammy E. Beck , Stephanie T. Solansky , Daniel J. Davis , Karen Ford-Eickhoff , Donde Plowman

{"title":"Boundary work and high-reliability organizing in interorganizational collaborations","authors":"Tammy E. Beck , Stephanie T. Solansky , Daniel J. Davis , Karen Ford-Eickhoff , Donde Plowman","doi":"10.1016/j.infoandorg.2024.100524","DOIUrl":"10.1016/j.infoandorg.2024.100524","url":null,"abstract":"<div><p>Consider the massive recovery response that included over 25,000 professionals and volunteers representing more than 120 organizations tasked with locating both human remains and vehicle debris following the <em>Columbia</em> Space Shuttle tragedy. Despite the daunting scope of the initial search area – 2.28 million acres of land – participating members were successful in their efforts to achieve the collective's goals. We contend that the response effort was effective because relatively disparate organizations and governmental agencies came together and ultimately exemplified the hallmarks of high reliability organizing (HRO). Our study explores how the transition in boundaries made this possible. Using interview and secondary data from our case study, we explore how individuals engaged in boundary work that facilitated boundary transformation. Specifically, we document how individuals interacted with a data visualization system to temper the physical, social, temporal, and scope boundary tensions initially present following the disaster. Amidst an emergent, messy, and complex setting, the interaction with a boundary object allowed for unity in diversity of participating organizations, a common language through mapping, a form of trichordal temporal and rapid sensemaking, and a foundation for dynamic decision making. Therefore, our study yields critical insights into how organizational members engage in boundary work to aid HRO collaborations.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"34 3","pages":"Article 100524"},"PeriodicalIF":5.7,"publicationDate":"2024-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141463494","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The impact of platform business models on the valuations of unicorn companies 平台商业模式对独角兽公司估值的影响

IF 5.7 2区管理学

Information and Organization Pub Date : 2024-06-27 DOI: 10.1016/j.infoandorg.2024.100521

Michael A. Cusumano , Annabelle Gawer , David B. Yoffie , Sarah von Bargen , Kwesi Acquay

{"title":"The impact of platform business models on the valuations of unicorn companies","authors":"Michael A. Cusumano , Annabelle Gawer , David B. Yoffie , Sarah von Bargen , Kwesi Acquay","doi":"10.1016/j.infoandorg.2024.100521","DOIUrl":"10.1016/j.infoandorg.2024.100521","url":null,"abstract":"<div><p>Despite the importance of digital platforms in the global economy, there has been little systematic or quantitative analysis of how investors value platforms and the scope of their business models in private or public markets. This paper seeks to fill this gap in part by analyzing how unicorn valuations are affected by “platformness” (the degree to which a firm incorporates at least some elements of a multisided business model with the potential to generate network effects). We investigated 959 unicorns (private companies valued at $1 billion or more) existing as of December 31, 2021, to assess whether investors placed a higher value on firms in different regions of the world and operating with platform businesses rather than offering only “standalone” products or services. We found that companies with some elements of a platform business model commanded a significantly higher average valuation compared to non-platform companies. These higher average valuations also varied by location: North America 129%, Europe 68%, and Asia-Pacific (APAC) 39%. The geographical variations are likely due to greater investor interest in platform businesses in the United States as well as other characteristics more common among North American unicorn platforms. More than half of the unicorn sample and more than half of platform unicorns originated in North America. We also found that investors paid 34% more for “innovation platforms” (these enable third-party complementary innovations through application programming interfaces) versus “transaction platforms” (these bring together two market sides as in product or service marketplaces, financial exchanges, or social media and messaging websites). Platform unicorns with the potential to generate and exploit global network effects also had approximately 26% higher valuations than platforms limited to non-global network effects.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"34 3","pages":"Article 100521"},"PeriodicalIF":5.7,"publicationDate":"2024-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141463462","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0