Information and Organization最新文献

{"title":"In blockchain we trust: Ideologies and discourses sustaining trust in bitcoin","authors":"Lara Pecis ,&nbsp;Lucia Cervi ,&nbsp;Lucas Introna","doi":"10.1016/j.infoandorg.2025.100573","DOIUrl":"10.1016/j.infoandorg.2025.100573","url":null,"abstract":"<div><div>In this paper, we examine the discourses and ideologies that underpin trust in Bitcoin (BTC) as an algorithm-driven socio-technical system, raising critical questions about how trust is established and sustained in complex socio-technical assemblages. Through a Critical Discourse Analysis (CDA) of three significant events in the cryptocurrency, we identify two interconnected, yet sometimes contradictory, ideologies enacted through four discourses that construct specific subject positions to produce and maintain trust in Bitcoin. The first, <em>technical sovereignty</em>, reflects adherence to notions of technical utopianism. The second, which we term <em>peer-to-peer neoliberalism</em>, frames BTC as a political experiment rooted in the individualization of responsibility and risk. Our paper contributes to the existing literature by arguing that algorithm-driven technologies like BTC neither establish trust solely through their apparent technical neutrality and security nor simply replace traditional institutional mechanisms of governance, control, and interaction. Instead, they are enacted through discourses and material arrangements that require continuous maintenance. This maintenance relies on power relations enabled by these ideologies yet remains contingent upon the ongoing reinforcement of the ideologies themselves—rendering trust inherently precarious and always at risk. This insight shifts the analytical focus from the dominant emphasis in the literature on technical features, social arrangements, and user perceptions to the underlying ideological frameworks that shape these elements, as such.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 2","pages":"Article 100573"},"PeriodicalIF":5.7,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143807128","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Differences in perspectives between enterprise system consultants: An inquiry into technology frame of reference in health care","authors":"William Olivera ,&nbsp;Aaron Baird ,&nbsp;Lars Mathiassen","doi":"10.1016/j.infoandorg.2025.100572","DOIUrl":"10.1016/j.infoandorg.2025.100572","url":null,"abstract":"<div><div>Although researchers have investigated how organizations work with consultants to navigate complexities and uncertainties in enterprise system (ES) implementation, we know little about how consultants view ES implementation projects. Moreover, ES consultants are typically assumed to be homogenous in their assumptions, expectations, and knowledge, with little emphasis on how their different roles impact perceptions. Against this backdrop, we adapt Technology Frame of Reference (TFR) theory to investigate how differences in perspectives between two types of consultants, vendor and independent consultants, manifest during ES implementation in the health care context. Our approach results in two contributions: 1) identification of similarities and differences in how distinct consultant types perceive ES implementations in health care, and 2) systematic application of TFR across roles within a profession rather than across stakeholders within a specific organizational context. We discuss these contributions and their implications in relation to ES consulting and TFR theory.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 2","pages":"Article 100572"},"PeriodicalIF":5.7,"publicationDate":"2025-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143759074","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Stability and change in digital transformation: A repertoire model of institutionally embedded technology affordances","authors":"Stefan Seidel ,&nbsp;Nicholas Berente ,&nbsp;Abayomi Baiyere","doi":"10.1016/j.infoandorg.2025.100564","DOIUrl":"10.1016/j.infoandorg.2025.100564","url":null,"abstract":"<div><div>Digital transformation involves radical change—change in material technologies, certainly, but also a departure from the institutional referents that have guided organizational practice in the past. Still, even during transformation, some elements of the organizational system remain stable, and even new practices are not created out of wholecloth. Therefore, organizations must reconcile stability and change when they undergo digital transformation. We develop a “repertoire” model of institutionally embedded affordances that offers an institutional explanation for both stability and change of technology enactments in the context of digital transformations. The model explicitly attends to the way organizational actors construct, maintain, and alter repertoires of potential technology enactments in contemporary institutionally pluralistic contexts. Our model allows us to identify four key mechanisms of stability and change that characterize digital transformations: <strong>affordance reproduction</strong>; <strong>technology transposition</strong>; <strong>logic transposition</strong>; and <strong>affordance transposition</strong>. We highlight the central role of the repertoire for navigating the pluralism of institutions and technologies in contemporary organizing.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 2","pages":"Article 100564"},"PeriodicalIF":5.7,"publicationDate":"2025-03-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143609664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Virtual social contagion in online support communities","authors":"Ghiyoung Im ,&nbsp;Eun Hee Park ,&nbsp;Veda C. Storey ,&nbsp;Richard L. Baskerville","doi":"10.1016/j.infoandorg.2025.100561","DOIUrl":"10.1016/j.infoandorg.2025.100561","url":null,"abstract":"<div><div>Firm-sponsored online support communities are ideal places for consumers to solve problems related to product failure after their purchases. Community participants post questions and answers and, inevitably, are influenced by other participants' thoughts, emotions, and intentions. This study seeks to identify the patterns of social contagion and their development processes in online support communities and their impact on consumer post-purchase outcomes. Research on online support communities has emphasized the importance of either cognition or emotion when explaining contagious behaviors but has not explored both elements simultaneously. In this research, data was collected from two online technology support forums managed by two large IT companies. Netnography was employed for data collection and analysis. The data analysis leads to the development of a virtual social contagion typology (i.e., mechanical, smart, mob, and passion contagion) and its associated process models. The contribution of this research is to identify the simultaneous roles of cognitive and emotional activities in the development of social contagion. It also shows that contagion in online support communities is dynamic over time, and significantly affected by emotion.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 2","pages":"Article 100561"},"PeriodicalIF":5.7,"publicationDate":"2025-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143583096","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Transformed knowledge work infrastructures in times of forced remote work","authors":"Sami Paavola ,&nbsp;Minna Lakkala ,&nbsp;Liubov Folger ,&nbsp;Karin Preegel ,&nbsp;Juhana Kokkonen ,&nbsp;Emanuele Bardone ,&nbsp;Merja Bauters","doi":"10.1016/j.infoandorg.2025.100563","DOIUrl":"10.1016/j.infoandorg.2025.100563","url":null,"abstract":"<div><div>This article investigates support structures for remote knowledge work during the COVID-19 pandemic. The exploratory article defines a novel holistic perspective of knowledge work infrastructures as structures that are embedded in everyday socially organized practices and arrangements which support one's work. Based on an in-depth analysis of semi-structured interviews (<em>N</em> = 14) of knowledge work professionals in the educational and IT sector, the study delineates which knowledge work infrastructures became prominent in the forced remote knowledge work situation. It discerns seven knowledge work infrastructures – technical, social, pragmatic, epistemic, motivational, well-being, and regulative – with subcategories, and analyses of whether they operated at an individual, group or organizational level, or were based on a general societal transformation. This approach to knowledge work infrastructures offers conceptual means for evaluating the complexity of and interplay between different kinds of remote work support structures which are embedded in the everyday sociomaterial work environment.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 2","pages":"Article 100563"},"PeriodicalIF":5.7,"publicationDate":"2025-03-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143528682","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Human-AI agency in the age of generative AI","authors":"Sebastian Krakowski","doi":"10.1016/j.infoandorg.2025.100560","DOIUrl":"10.1016/j.infoandorg.2025.100560","url":null,"abstract":"<div><div>The rapid emergence of generative artificial intelligence (GenAI) is profoundly transforming the nature of work and organizations, challenging prevalent views of AI as primarily enabling prediction and optimization. This paper argues that GenAI represents a qualitative shift that necessitates a fundamental reassessment of AI's role in management and organizations. By identifying and analyzing four critical dimensions <img> (i) GenAI's broad applicability as a general-purpose technology; (ii) its ability to catalyze exploratory and combinatorial innovation; (iii) its capacity to enhance cognitive diversity and decision-making; and (iv) its democratizing effect on AI adoption and value creation <img> the paper highlights GenAI's potential to augment and scale human creativity, learning, and innovation. Building on insights from the AI and management literature, as well as on theory of human-AI agency, the paper develops a novel perspective that challenges the dominant efficiency-oriented narrative. It proposes that a human-complementary approach to GenAI development and implementation, leveraging it as a generative catalyst for exploration, can enable radically increased creativity, innovation, and growth. GenAI's democratizing aspects can amplify these mechanisms, promoting widely shared growth when combined with appropriate policy and managerial choices. Implications for theory, practice, and future research directions are discussed, drawing attention to the need for approaches in GenAI development and deployment that are complementary rather than competitive to human beings. The paper concludes by discussing the theoretical, practical, and policy implications of this transformative technology. It outlines future research directions, emphasizing the critical role of human agency in determining the organizational, societal, and ethical outcomes associated with AI adoption and implementation.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 1","pages":"Article 100560"},"PeriodicalIF":5.7,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143520992","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Digital innovation, platforms, and global strategy","authors":"Danielle Logue ,&nbsp;Peter Williamson ,&nbsp;Anna Roberts ,&nbsp;Yadong Luo ,&nbsp;Michael Barrett","doi":"10.1016/j.infoandorg.2025.100562","DOIUrl":"10.1016/j.infoandorg.2025.100562","url":null,"abstract":"","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 1","pages":"Article 100562"},"PeriodicalIF":5.7,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143508261","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"I gotta use words when I talk to you: Primed suspension of disbelief in views on agency in relation to Artificial Intelligence","authors":"Matthew Jones","doi":"10.1016/j.infoandorg.2025.100557","DOIUrl":"10.1016/j.infoandorg.2025.100557","url":null,"abstract":"<div><div>The public launch of generative AI systems in 2022 has prompted considerable popular interest in their potential to transform work and to achieve the long-sought goal of machine intelligence. While the uncanny abilities of Large Language Models to produce fluent text on almost any subject lends these ideas some plausibility, they are based on debatable, if not erroneous, claims about the capabilities of generative AI. Although rarely presented in these terms, these claims may be seen to reflect a limited, substantive conception of the agency of AI systems. Alternative conceptualisations of agency from other disciplines are presented that may offer potentially more fruitful ways of thinking about agency in relation to AI. The way that conceptions of the agency of AI systems is shaped by the language used to describe their behaviour is highlighted and opportunities for alternative conceptions of agency to inform a more critical analysis of generative AI are identified.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 1","pages":"Article 100557"},"PeriodicalIF":5.7,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143520988","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Novice risk work: How juniors coaching seniors on emerging technologies such as generative AI can lead to learning failures","authors":"Katherine C. Kellogg ,&nbsp;Hila Lifshitz ,&nbsp;Steven Randazzo ,&nbsp;Ethan Mollick ,&nbsp;Fabrizio Dell'Acqua ,&nbsp;Edward McFowland III ,&nbsp;François Candelon ,&nbsp;Karim R. Lakhani","doi":"10.1016/j.infoandorg.2025.100559","DOIUrl":"10.1016/j.infoandorg.2025.100559","url":null,"abstract":"<div><div>Historically, junior professionals have mentored senior professionals around new technologies, because juniors are typically more willing than seniors to perform lower-level tasks to learn new skills, better able than seniors to engage in real-time experimentation close to the work itself, and more willing than seniors to learn innovative methods that conflict with traditional identities and norms. However, we know little about what happens when emerging technologies have a high level of uncertainty in their use, because they have wide-ranging capabilities and are exponentially changing. With the rise of Artificial Intelligence, specifically learning algorithms and LLMs, such contexts may be increasingly common. In our study conducted with the Boston Consulting Group, a global management consulting firm, we interviewed 78 junior consultants in July–August 2023 who had recently participated in a field experiment that gave them access for the first time to generative AI (GPT-4) for a strategic business problem solving task. Drawing from junior professionals' in situ reflections soon after the experiment, we found that junior professionals may fail to manage risks around uncertain emerging technologies because juniors are likely to recommend three kinds of <em>novice risk work</em> tactics that: 1) are grounded in a lack of deep understanding of technologies that have uncertain and wide-ranging capabilities and are changing exponentially, 2) focus on change to human routines rather than system design, and 3) focus on interventions at the project-level rather than system deployer- or ecosystem-level. The implications of <em>novice risk work</em> are that, when junior professionals are expected to be a source of expertise in the use of uncertain, emerging technologies, this can lead to learning failures. This study contributes to our understanding of occupational learning around emerging technologies, risk work in organizations, and human-computer interaction.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 1","pages":"Article 100559"},"PeriodicalIF":5.7,"publicationDate":"2025-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143455015","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exploring AI-in-the-making: Sociomaterial genealogies of AI performativity","authors":"Susan V. Scott ,&nbsp;Wanda J. Orlikowski","doi":"10.1016/j.infoandorg.2025.100558","DOIUrl":"10.1016/j.infoandorg.2025.100558","url":null,"abstract":"<div><div>Recent interest in artificial intelligence technologies has led to much discussion about what the age of AI portends for how we live and work. And specifically for the present discussion, what it means for agency. In offering our contributions to these considerations, we build on approaches to treat AI not as a “thing” but as phenomena in-the-making. Such a framing orients us to doings, to practices, to enactments, and consequential outcomes. These considerations of AI-in-the-making are inspired by agential realism, a theory that calls attention to performativity and accountability. Based on these ideas, we propose a sociomaterial genealogical approach that we suggest is well-suited for the study of AI-in-the-making. In so doing, we provide qualitative scholars with a way of orienting their inquiries toward the performativity of ongoing AI reconfigurations and sociomaterial accountabilities.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 1","pages":"Article 100558"},"PeriodicalIF":5.7,"publicationDate":"2025-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143403190","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}