Information and Organization最新文献_第2页

Microfoundations of rationality in the age of AI: On emotions, bodies and intelligence 人工智能时代理性的微观基础：论情感、身体和智力

IF 5.7 2区管理学

Information and Organization Pub Date : 2025-09-01 Epub Date: 2025-06-21 DOI: 10.1016/j.infoandorg.2025.100583

Mari-Klara Stein , Arisa Shollo

{"title":"Microfoundations of rationality in the age of AI: On emotions, bodies and intelligence","authors":"Mari-Klara Stein , Arisa Shollo","doi":"10.1016/j.infoandorg.2025.100583","DOIUrl":"10.1016/j.infoandorg.2025.100583","url":null,"abstract":"<div><div>Seventy years from the birth of AI, organizations are adopting AI-based agents and tools at an unprecedented pace. The coming of age of AI in organizations signifies the emergence of human-AI configurations promising to surpass the inherited bounded rational nature of humans. These promises are built on two underlying assumptions that 1) there is nothing else involved in thinking beyond information processing and, hence, 2) computers can successfully take over or assist humans in knowledge work. Yet, studies on human-AI collaboration show that humans and AI often have trouble finding the “optimal grip” and appropriate reliance for working together. We suggest that what makes appropriate reliance in human-AI collaborations difficult are the fundamental differences in human and computational cognition which challenge the underlying assumptions of bounded rationality. First, we show that with advancements in AI, both human and computational cognition now involve emotions, however, the necessary conditions for human cognition involve both architectural and communicative aspects of emotion while computational cognition involves only the latter. Second, we show that with advancements in robotics, both human and computational cognition now involve physicality, however the necessary conditions for human cognition involve physical sensing, experiencing and performing, whereas computational cognition involves only physical sensing and performing. Our arguments imply that (a) while machine cognition is evolving, it is still bound to information processing, whereas human cognition is not, and (b) only focusing on what human and machine cognition have in common (e.g., communication of emotion) is not sufficient to ensure appropriate reliance in human-AI collaboration. We end our paper by discussing the implications for research, education, and policy, and proposing a research agenda.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 3","pages":"Article 100583"},"PeriodicalIF":5.7,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144330237","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Ethics in the world of automated algorithmic decision-making – A Posthumanist perspective 自动算法决策世界中的伦理——后人类主义视角

IF 5.7 2区管理学

Information and Organization Pub Date : 2025-09-01 Epub Date: 2025-07-07 DOI: 10.1016/j.infoandorg.2025.100587

Dubravka Cecez-Kecmanovic

{"title":"Ethics in the world of automated algorithmic decision-making – A Posthumanist perspective","authors":"Dubravka Cecez-Kecmanovic","doi":"10.1016/j.infoandorg.2025.100587","DOIUrl":"10.1016/j.infoandorg.2025.100587","url":null,"abstract":"<div><div>The grand humanist project of technological advancements has culminated in fascinating intelligent technologies and AI-based automated decision-making systems (ADMS) that replace human decision-makers in complex social processes. Widespread use of ADMS, underpinned by humanist values and ethics, it is claimed, not only contributes to more effective and efficient, but also to more objective, non-biased, fair, responsible, and ethical decision-making. Growing literature however shows paradoxical outcomes: ADMS use often discriminates against certain individuals and groups and produces detrimental and harmful social consequences. What is at stake is the reconstruction of reality in the image of ADMS, that threatens our existence and sociality. This presents a compelling motivation for this article which examines a) on what bases are ADMS claimed to be ethical, b) how do ADMS, designed and implemented with the explicit aim to act ethically, produce individually and socially harmful consequences, and c) can ADMS, or more broadly, automated algorithmic decision-making be ethical. This article contributes a critique of dominant humanist ethical theories underpinning the development and use of ADMS and demonstrates why such ethical theories are inadequate in understanding and responding to ADMS' harmful consequences and emerging ethical demands. To respond to such ethical demands, the article contributes a <em>posthumanist relational ethics</em> (that extends Barad's agential realist ethics with Zigon's relational ethics) that enables novel understanding of how ADMS performs harmful effects and why ethical demands of subjects of decision-making cannot be met. The article also explains why ADMS are not and cannot be ethical and why the very concept of automated decision-making in complex social processes is flowed and dangerous, threatening our sociality and humanity.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 3","pages":"Article 100587"},"PeriodicalIF":5.7,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144571000","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Unpacking AI at work: Data work, knowledge work, and values work 解析工作中的人工智能：数据工作、知识工作和价值观工作

IF 5.7 2区管理学

Information and Organization Pub Date : 2025-09-01 Epub Date: 2025-07-02 DOI: 10.1016/j.infoandorg.2025.100584

Elmira van den Broek

{"title":"Unpacking AI at work: Data work, knowledge work, and values work","authors":"Elmira van den Broek","doi":"10.1016/j.infoandorg.2025.100584","DOIUrl":"10.1016/j.infoandorg.2025.100584","url":null,"abstract":"<div><div>The rise of data-driven artificial intelligence (AI) technologies has sparked intense debates about their implications for work. These discussions often portray AI as an agentic force that turns data into knowledge and ultimately, “better” decisions, casting shadows over the labor that sustains and supports these technologies. This paper argues that to develop a grounded understanding of how AI contributes to transformations in the workplace, we must unpack <em>AI at work</em>, that is, how algorithms are shaped by, and in turn, shape everyday work practices. Building on a longstanding tradition of research that examines the interplay between technology and work, this study foregrounds three types of work that gain renewed significance in the context of AI: <em>data work, knowledge work</em>, and <em>values work</em>. Drawing on the empirical example of hiring, this study illustrates how these forms of work are critical not only for understanding how AI technologies are brought to life but also for recognizing deeper, often unforeseen changes in the workplace. By surfacing the hidden, interrelated, and ever-evolving nature of work for AI, the AI at work lens put forward in this study offers critical implications for information systems and organizational research, as well as practical insights for practitioners, policymakers, and regulators.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 3","pages":"Article 100584"},"PeriodicalIF":5.7,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144522954","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Semiotic mediation in data governance: Towards valuing data as assets 数据治理中的符号中介：将数据视为资产

IF 5.7 2区管理学

Information and Organization Pub Date : 2025-09-01 Epub Date: 2025-07-09 DOI: 10.1016/j.infoandorg.2025.100588

Olivia Benfeldt , John Stouby Persson

{"title":"Semiotic mediation in data governance: Towards valuing data as assets","authors":"Olivia Benfeldt , John Stouby Persson","doi":"10.1016/j.infoandorg.2025.100588","DOIUrl":"10.1016/j.infoandorg.2025.100588","url":null,"abstract":"<div><div>Data intricately links to value in organizations by mediating insights that enhance decision- making, knowledge creation, and strategizing. Yet, traditional data governance frameworks concerned with treating data as “assets” often assume data are static entities with intrinsic value that can be owned by enterprises. This assumption is increasingly untenable as data are dynamic, and gain value across contexts, introducing new challenges for governance. In this paper, we propose semiotic mediation to conceptualize and govern data as assets. Drawing on Peircean semiotics, we move beyond static representationalism towards valuing data as dynamic medium of iconic, indexical, and symbolic significations. Our analysis of four governance practices illustrates how standardizing definitions, regulating quality, controlling access, and managing stewardship mediate different significations of data as assets with direct bearing on how governance is conceived and enacted. The paper contributes to data governance research by showing how the materiality of dynamic data assets demands flexible governance approaches to effectively harness contextual value. Semiotic mediation offers a theoretically coherent, but practically applicable scaffold for valuing data as assets and open new avenues for data governance research.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 3","pages":"Article 100588"},"PeriodicalIF":5.7,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144580252","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Investigating how collective action mitigates the harm of algorithmic decision making through framing and frame transformation 研究集体行为如何通过框架和框架转换减轻算法决策的危害

IF 5.7 2区管理学

Information and Organization Pub Date : 2025-09-01 Epub Date: 2025-06-27 DOI: 10.1016/j.infoandorg.2025.100585

Suresh Cuganesan

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引用次数: 0

Homo agenticus in the age of agentic AI: Agency loops, power displacement, and the circulation of responsibility 代理人工智能时代的智人：代理循环、权力置换与责任循环

IF 5.7 2区管理学

Information and Organization Pub Date : 2025-09-01 Epub Date: 2025-06-20 DOI: 10.1016/j.infoandorg.2025.100582

Paul M. Leonardi

{"title":"Homo agenticus in the age of agentic AI: Agency loops, power displacement, and the circulation of responsibility","authors":"Paul M. Leonardi","doi":"10.1016/j.infoandorg.2025.100582","DOIUrl":"10.1016/j.infoandorg.2025.100582","url":null,"abstract":"<div><div>As attribution-making creatures, humans constantly seek to locate agency somewhere in their environment. Where we choose to attribute agency has profound consequences for our own sense of power, responsibility, and capacity to act. The rise of agentic AI systems disrupts these attribution processes, as humans encounter technologies that appear to act autonomously and control outcomes affecting human lives. Drawing on psychological research on apparent mental causation, I argue that agency attribution operates as an active process of power redistribution. When humans attribute agency to AI systems, they experience systematic “power displacement”—reduced sense of control and responsibility—even while retaining formal authority. This creates a paradox: the more autonomous AI appears, the less autonomous humans feel, regardless of their actual control. However, this displacement is neither permanent nor unidirectional. Agency circulates through predictable “agency loops”—recursive patterns involving delegation, attribution, contingency, reassertion, and reconfiguration—that can be strategically managed. Humans who understand how agency loops operate and intervene in them through strategic attribution processes can develop new forms of expertise and authority. The future belongs to those who understand that agency is always attributed somewhere—and that where we choose to place it determines who has power to act.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 3","pages":"Article 100582"},"PeriodicalIF":5.7,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144321040","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Platform governance as institutional custodianship: multi-actor collaboration in combating AI-enabled mis/disinformation 作为机构监管的平台治理：多方合作打击人工智能带来的错误信息/虚假信息

IF 4.7 2区管理学

Information and Organization Pub Date : 2025-09-01 Epub Date: 2025-08-20 DOI: 10.1016/j.infoandorg.2025.100590

Michael Barrett, Isam Faik, Tawfik Jelassi

引用次数: 0

Who should pay for technical debt? Exploring software professionals perceptions about technical debt accountability 谁应该为技术债务买单？探索软件专业人员对技术债务责任的看法

IF 4.7 2区管理学

Information and Organization Pub Date : 2025-09-01 Epub Date: 2025-08-13 DOI: 10.1016/j.infoandorg.2025.100589

Hadi Ghanbari , Suchit Ahuja , Bokyung Lee , James Gaskin

{"title":"Who should pay for technical debt? Exploring software professionals perceptions about technical debt accountability","authors":"Hadi Ghanbari , Suchit Ahuja , Bokyung Lee , James Gaskin","doi":"10.1016/j.infoandorg.2025.100589","DOIUrl":"10.1016/j.infoandorg.2025.100589","url":null,"abstract":"<div><div>Technical debt (TD) highlights the consequences of suboptimal design decisions made during Information Systems (IS) development. Despite reducing IS quality, if taken strategically and managed proactively, TD enables firms to gain a competitive advantage in the short-term. However, if taken without strategic intent and left unresolved, TD can lead to significant costs in the long-term. Previous studies mainly examine TD accumulation at the organizational level and its latent costs to the organization. However, considering the crucial role of individuals in IS development, further research is needed to provide us with a theoretical understanding of TD that is accumulated because of unnecessary shortcuts taken by software professionals without any strategic intent. To explore this costly concern, we interviewed 25 software professionals across industry domains and from all three global regions. Using accountability theory as a lens, we conducted thematic analysis and qualitative comparative analysis to uncover the participants' perceptions of responsibilities and accountability issues associated with the accumulation and management of TD. Our analysis shows that software professionals' perception of TD accountability is influenced by 1) the extent to which prospective and retrospective accountability mechanisms are established in organizations and the way they are followed (i.e., bureaucratically vs. democratically) and 2) the extent to which collective culture emphasizes the importance of ensuring software quality and promotes compliance with quality rules. Thus, we propose TD accountability as a crucial coordination and consensus building mechanism for promoting a quality culture in development teams and facilitating appropriate accumulation and management of TD in organizations. In addition to contributing to IS literature, we provide insights for organizations to coordinate the accumulation and management of TD.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 3","pages":"Article 100589"},"PeriodicalIF":4.7,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144829794","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Institutional logics and business models of digital niche marketplaces 数字利基市场的制度逻辑和商业模式

IF 5.7 2区管理学

Information and Organization Pub Date : 2025-06-01 Epub Date: 2025-05-29 DOI: 10.1016/j.infoandorg.2025.100575

Patrick Holzmann , Patrick Gregori , Stephan Bohn , Georg Reischauer , Nicolas Friederici , Vili Lehdonvirta

{"title":"Institutional logics and business models of digital niche marketplaces","authors":"Patrick Holzmann , Patrick Gregori , Stephan Bohn , Georg Reischauer , Nicolas Friederici , Vili Lehdonvirta","doi":"10.1016/j.infoandorg.2025.100575","DOIUrl":"10.1016/j.infoandorg.2025.100575","url":null,"abstract":"<div><div>While research on the business models of dominant digital marketplaces such as Amazon, TaskRabbit, and Uber has progressed in recent years, little is known about the business models of niche marketplaces despite their economic and social importance. Taking an institutional logic perspective, we examine how multiple logics shape the business models of digital niche marketplaces. Based on the comparative study of ten European digital niche marketplaces, we identify two business model archetypes that vary concerning problem complexity and the influence of institutional logics. The <em>“concierge business model”</em> is designed to efficiently solve simple location-bound problems through local networks. This model is dominantly shaped by the market logic and complemented by the corporate logic. By contrast, the <em>“wizard business model”</em> seeks innovative solutions to more complex problems by utilizing global networks. It is dominantly shaped by the professional logic and supplemented by the corporate and the market logic. Based on these insights, we develop a framework for the relationship between institutional logics and business models of digital niche marketplaces. Our study adds to research on the mechanisms and manifestations of institutional logics in business models and highlights the role of problem complexity, as well as contributing to better understand the distinctiveness of digital niche marketplaces.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 2","pages":"Article 100575"},"PeriodicalIF":5.7,"publicationDate":"2025-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144170341","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Stability and change in digital transformation: A repertoire model of institutionally embedded technology affordances 数字化转型中的稳定性和变化：制度嵌入技术支持的剧目模型

IF 5.7 2区管理学

Information and Organization Pub Date : 2025-06-01 Epub Date: 2025-03-13 DOI: 10.1016/j.infoandorg.2025.100564

Stefan Seidel , Nicholas Berente , Abayomi Baiyere

{"title":"Stability and change in digital transformation: A repertoire model of institutionally embedded technology affordances","authors":"Stefan Seidel , Nicholas Berente , Abayomi Baiyere","doi":"10.1016/j.infoandorg.2025.100564","DOIUrl":"10.1016/j.infoandorg.2025.100564","url":null,"abstract":"<div><div>Digital transformation involves radical change—change in material technologies, certainly, but also a departure from the institutional referents that have guided organizational practice in the past. Still, even during transformation, some elements of the organizational system remain stable, and even new practices are not created out of wholecloth. Therefore, organizations must reconcile stability and change when they undergo digital transformation. We develop a “repertoire” model of institutionally embedded affordances that offers an institutional explanation for both stability and change of technology enactments in the context of digital transformations. The model explicitly attends to the way organizational actors construct, maintain, and alter repertoires of potential technology enactments in contemporary institutionally pluralistic contexts. Our model allows us to identify four key mechanisms of stability and change that characterize digital transformations: <strong>affordance reproduction</strong>; <strong>technology transposition</strong>; <strong>logic transposition</strong>; and <strong>affordance transposition</strong>. We highlight the central role of the repertoire for navigating the pluralism of institutions and technologies in contemporary organizing.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 2","pages":"Article 100564"},"PeriodicalIF":5.7,"publicationDate":"2025-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143609664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0