Co-creation with machine learning: Towards a dynamic understanding of knowledge boundaries between developers and end-users

IF 5.7 2区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Information and Organization Pub Date : 2025-04-28 DOI:10.1016/j.infoandorg.2025.100574

Floris van Krimpen , Haiko van der Voort

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引用次数: 0

Abstract

The impact of machine learning within public organizations relies on coordinated effort over the functional chain from data generation to decision-making. This coordination faces challenges due to the separation between data intelligence departments and operational intelligence. Through theory about knowledge sharing between occupational communities and a case study at a Dutch inspectorate, we explore knowledge boundaries between machine learning developers and end-users and the effects of co-creation. Our analysis reveals that knowledge boundaries are dynamic, with boundaries blurring, persisting, and emerging under the influence of co-creation. Especially the emergence of boundaries is surprising and suggests the presence of a waterbed effect. Furthermore, knowledge boundaries are layered phenomena, with some boundary types more prone to change than others. Understanding knowledge boundaries and their dynamics better can be crucial for improving the intended impact of ML for organizations.

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与机器学习共同创造：实现对开发人员和最终用户之间知识边界的动态理解

机器学习在公共组织中的影响依赖于从数据生成到决策的功能链上的协调努力。由于数据情报部门和作战情报部门之间的分离，这种协调面临挑战。通过职业社区之间的知识共享理论和荷兰检查员的案例研究，我们探索了机器学习开发人员和最终用户之间的知识边界以及共同创造的影响。我们的分析表明，知识边界是动态的，在共同创造的影响下，边界会模糊、持续和出现。特别是边界的出现令人惊讶，这表明存在水床效应。此外，知识边界是分层的现象，某些边界类型比其他边界类型更容易发生变化。更好地理解知识边界及其动态对于提高机器学习对组织的预期影响至关重要。

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来源期刊

Information and Organization Multiple-

CiteScore

11.20

自引率

1.60%

发文量

期刊介绍： Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.