Journal of Quality Assurance in Hospitality & Tourism最新文献

{"title":"Exploring the Effects of Risk Perceptions and Depression of Young Travelers on Destination Trust in the COVID-19 Pandemic","authors":"Vuong Le Hong, Liwei Hsu","doi":"10.1080/1528008x.2023.2278633","DOIUrl":"https://doi.org/10.1080/1528008x.2023.2278633","url":null,"abstract":"ABSTRACTThe correlations among travelers’ depression in a public health crisis, risk perceptions (affective risk and cognitive risk perception), and destination trust are explored through this study’s employment of quantitative methods with PLS-SEM. This study also examines the differences between male and female young travelers, regarding risk perceptions, depression, and destination trust, and the relationships among these factors. The main findings showed that risk perceptions have remarkably impacted destination trust. However, risk perceptions have not affected depression, and depression has no relationship with destination trust, which is not in line with previous research. Furthermore, a significant difference was found between male and female young travelers in the relationships between risk perceptions and destination trust. Besides, the study provides some implications to enrich the literature for academics. Practical implications could help destination marketers, and tourism companies better understand young travelers’ behaviors in the new normal of society.KEYWORDS: Young travelersdepressionrisk perceptiondestination trustCOVID-19 Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":" 8","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135242723","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Effects of SERVPERF Dimensions on Guests’ Satisfaction and Loyalty to Low-Cost Hotel: Mediating Role of Satisfaction","authors":"Precious Chikezie Ezeh, Ikechukwu O. Ezeuduji","doi":"10.1080/1528008x.2023.2280112","DOIUrl":"https://doi.org/10.1080/1528008x.2023.2280112","url":null,"abstract":"ABSTRACTMost theories are tested in developed countries; moreover, there is still lack of research on SERVPERF, especially in low-cost hotel. Hence, due to high competition among low-cost hotels in Nigeria, many low-cost hotels are seeking for alternative ways of competing apart from pricing or operational costs. Thus, the aim of this study is to identify the effects of SERVPERF dimensions on guests’ satisfaction and loyalty in low-cost hotels as well as the mediating role of guests’ satisfaction on the relationships between SERVPERF dimensions and guests’ loyalty. Data were collected from 300 guests at low-cost hotels and was analyzed using structural equation modeling (SEM). Also, composite reliability, cronbach alpha and average variance extracted were used to test the reliability and validity of the instrument. Result revealed that empathy, responsiveness and reliability influence guests’ satisfaction. Furthermore, empathy, reliability and satisfaction influence guests’ loyalty. Results on mediation revealed that guests’ satisfaction partially mediates the relationships between empathy as well as reliability and guests’ loyalty, while guests’ satisfaction fully mediates the path between responsiveness and guests’ loyalty. This study recommends that low-cost hotels management should emphasize on empathy and reliability to increase guest loyalty.KEYWORDS: SERVPERFGuests’ satisfactionGuests’ loyaltyHospitality sectorSEM Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":" 15","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135242405","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"We Need Digital Inquiries Before Arrival! Key Drivers of Hotel Customers’ Willingness to Pay Premium","authors":"Kareem M. Selem, Rimsha Khalid, Mohsin Raza, Mohammad Shahidul Islam","doi":"10.1080/1528008x.2023.2280117","DOIUrl":"https://doi.org/10.1080/1528008x.2023.2280117","url":null,"abstract":"ABSTRACTWhile prior research has examined various aspects of technology adoption, there is a limited focus on the specific dynamics of digital concierge services within the hospitality setting. Hence, the primary purpose of this paper is to examine the key drivers of willingness to pay for digital concierge services in Egyptian four-star hotels, with a particular emphasis on perceived value, usability, and the moderating effects of age and gender. Through a comprehensive survey of 624 potential customers and applying the Technology Acceptance Model, this paper repositions the concept of perceived usefulness as a central driver of user beliefs and intentions. Findings have implications for hotel managers, marketers, and industry professionals, offering guidance on enhancing user adoption and effectively communicating the advantages of digital concierge services to diverse customer segments. This research also sets the stage for future investigations into the evolving landscape of technology adoption within the hospitality industry.KEYWORDS: Digital inquiresconcierge appshotel customerstechnology acceptance modelwillingness to pay premium Disclosure statementNo potential conflict of interest was reported by the author(s).CRediT author statementKareem M. Selem: Methodology, Formal analysis, Investigation, and Data Curation.Rimsha Khalid: Conceptualization, Writing-Original Draft, Investigation, and Resources.Mohsin Raza: Conceptualization, Investigation, Resources, and Visualization.Mohammad Shahidul Islam: Supervision, Writing-Reviewing and Editing, and Project administration.","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"34 S128","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135342920","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Antecedents of Satisfaction and the Moderator Effect of the COVID-19 Pandemic on Supermarket Customers’ Perceptions","authors":"Marcelo Benetti Correa da Silva, Suelen Bebber, Juliana Matte, Deonir De Toni, Bianca Libardi, Daniel Luis Notari, Maria Eduarda da Silva Sabedotti","doi":"10.1080/1528008x.2023.2275259","DOIUrl":"https://doi.org/10.1080/1528008x.2023.2275259","url":null,"abstract":"ABSTRACTA service is a commercial activity that a company offers. Companies must strive to provide a satisfactory experience to their customers, based on the feedback and preferences expressed by buyers during the purchasing process. As a result, the relationship between supermarket sellers and customers in southern Brazil was different during the COVID-19 pandemic. The scope of this research aimed to analyze the factors influencing supermarket customer satisfaction from the antecedents of built environment, location, perceived service quality, and the effects of the COVID-19 pandemic as a moderator between the investigated constructs. A survey was conducted with supermarket customers in southern Brazil in two moments: one before and one during the COVID pandemic. The data were analyzed through structural equations modeling and moderation tests. The main results show that the built environment and location positively impact perceived service quality and customer satisfaction. The perceived service quality positively impacts customer satisfaction, and this relationship is stronger during the pandemic. Our theoretical contribution points out the physical environment as a multidimensional construct that changed due to the pandemic of COVID-19 concerning the customers' perception. Our findings should also be used to evaluate the locations of retail services related to hospitality and tourism.Summary Statement of ContributionThe findings point to the perception of the physical aspects of retail services as the result of a multidimensional framework part that is related to the physical urban environment and part concerning the perceived dimensions of the retail built space. The physical environment changed due to the pandemic of COVID-19 concerning the customers' perception. Practical implications arise as different dimensions of physical retail aspects positively affect service perception and customer satisfaction in pandemic.KEYWORDS: Built environmentservice qualitycustomer satisfactionretailCOVID moderationinnovation and competitiveness Disclosure statementNo potential conflict of interest was reported by the author(s).Notes1. Appendix A shows the comparison of averages of each attribute before and during the pandemic.Additional informationFundingThis work was supported by Coordination for Improvement of Higher Education Personnel (Coordenação de Aperfeiçoamento de Pessoal de Nível Superior – CAPES). Grant number: 88887.360757/2019-00","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135479710","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Research on the Development and Construction of Rural Cultural Tourism Resources Based on the “Point axis” Theory","authors":"Wangcheng Wang, Benxiao Zhang, Jianping Xu, Yayi Ren","doi":"10.1080/1528008x.2023.2277286","DOIUrl":"https://doi.org/10.1080/1528008x.2023.2277286","url":null,"abstract":"ABSTRACTSince the implementation of the rural revitalization strategy, rural tourism has gradually become an important industry to promote rural economic development and increase farmers’ income. At the same time, the development and utilization of cultural and tourism resources have also received attention. There are rich cultural tourism resources in Xima Village, Jixi County, Anhui Province, but the level of development and utilization is not high. Guided by the “point axis” Development theory, this paper comprehensively considered the cultural and tourism resources stock, landscape spatial layout, and regional economic and social development of Xima Village, explored and determined the important tourism nodes and development axis in the village, proposed the “Four enhancements” action model, and constructed the tourism landscape spatial structure of “one core, two axes, and three areas”, in order to optimize the development path of rural cultural and tourism resources activation, inheritance, and utilization, Bringing development opportunities to rural tourism.KEYWORDS: Cultural tourism resources”point axis” theorydevelopmentconstruction Disclosure statementNo potential conflict of interest was reported by the author (s).","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"30 13","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135868923","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Impact of Status Quo Bias on Tourist Motivation of Different Genders","authors":"Xiao-Yi Li, Hui Li, Qing Huang","doi":"10.1080/1528008X.2022.2094849","DOIUrl":"https://doi.org/10.1080/1528008X.2022.2094849","url":null,"abstract":"ABSTRACT Previous studies on the tourism behavior of different gender tourists focused on the differences in tourism information collection, tourism motivation and purchase behavior in tourism. In this paper, the concept of status quo bias is introduced into the study of gender differences affecting tourism behavior, by investigating the relationship between the degree of status quo bias and the number of trips of different groups, it is found that the status quo bias of men is often greater than that of women, and the degree of status quo bias has a negative impact on the number of travel; by verifying the mediating effect of status quo bias, we find that when marketing for male consumers, we should pay attention to eliminate their status quo bias and compensate for the change of status quo in order to obtain better marketing effect; by studying the importance of gender differences on different tourism motivations, it is found that men and women pay different attention to relationship strengthening, natural scenery, isolation and romantic tourism motivation.","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"52 1","pages":"985 - 1001"},"PeriodicalIF":3.3,"publicationDate":"2023-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139291090","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Comparison of Online and face-to-face Learning Experience: A Case Study of Higher Vocational Hospitality Education in China","authors":"Huiyue Ye, Jianping Tan, Xinlei Wu, Rob Law","doi":"10.1080/1528008X.2022.2094850","DOIUrl":"https://doi.org/10.1080/1528008X.2022.2094850","url":null,"abstract":"ABSTRACT Online learning has attracted attention from academics and educators for several decades. Online learning plays a significant role in many educational institutions, including higher vocational hospitality colleges, especially during the COVID-19 outbreak. However, students’ learning experience of online and face-to-face higher vocational hospitality courses is scarcely understood. To fill this research gap, a higher vocational college in China is selected as a case study to conduct a comparative study. Results show that students scored higher in face-to-face hospitality course learning experience than in online courses. Theoretical and practical implications are provided accordingly.","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"1 1","pages":"1002 - 1013"},"PeriodicalIF":3.3,"publicationDate":"2023-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139290930","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Tourism and the Environmental Components Coexisting in the Himalayas: A Trade-Off Between the Two","authors":"Peer Jeelani, Shamim Ahmad Shah","doi":"10.1080/1528008x.2023.2275260","DOIUrl":"https://doi.org/10.1080/1528008x.2023.2275260","url":null,"abstract":"","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"42 3","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135872588","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Chinese Rural Elderly Tourism Motivation Regulation, Trigger and Feedback in the Context to Acquaintance Society","authors":"Youyin Zhang, Heng Xu, De Tong, Xiangxiang Pan","doi":"10.1080/1528008x.2023.2270710","DOIUrl":"https://doi.org/10.1080/1528008x.2023.2270710","url":null,"abstract":"","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136070206","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Female Gendering of Artificial Intelligence in Travel: A Social Interaction Perspective","authors":"Yujia Chen, Hui Li, Tao Xue","doi":"10.1080/1528008x.2023.2275263","DOIUrl":"https://doi.org/10.1080/1528008x.2023.2275263","url":null,"abstract":"ABSTRACTImplementing artificial intelligence enables the travel industry to improve efficiency, attract customers, and enhance their experiences. However, the typically biased social perceptions of humans are now applied to artificial intelligence, which has reinforced its female gendering in the industry. Nevertheless, the mechanism of its gendering process remains unclear. Guided by the gender theory, this study has explored how gendering is constructed through the social interaction perspective. Sixteen respondents who interacted with service robots or virtual assistants during their trip were recruited and interviewed via Zoom. Our findings suggest that the female gendering of artificial intelligence can be mapped from human-human to human-artificial intelligence interaction. Four main factors related to the social construction of the gendering process are identified. The findings contribute to understanding human-technology interaction and help tourism practitioners find a more cost-effective way to integrate human-technology collaboration strategies into their daily operations.KEYWORDS: Female genderingartificial intelligencesocial interactiontravel industry Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"42 12","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136377124","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}