Journal of Quality Assurance in Hospitality & Tourism最新文献_第10页

Hospitality Students Taking Synchronous Online Classes: Are They Ready? 酒店专业学生同步上网课：他们准备好了吗？

IF 3.3 4区管理学

Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2022-01-19 DOI: 10.1080/1528008X.2021.2024779

Jieqi Guan, Pimtong Tavitiyaman, Lianping Ren, Peilai Wang, Fang Hong

{"title":"Hospitality Students Taking Synchronous Online Classes: Are They Ready?","authors":"Jieqi Guan, Pimtong Tavitiyaman, Lianping Ren, Peilai Wang, Fang Hong","doi":"10.1080/1528008X.2021.2024779","DOIUrl":"https://doi.org/10.1080/1528008X.2021.2024779","url":null,"abstract":"ABSTRACT Hospitality programs have relatively heavier hands-on components, and many subjects (if not all) are conventionally taught face-to-face. However, the recent COVID-19 pandemic has forced teaching and learning activities onto online platforms, in theoretical and practical components. Considering that hospitality students are used to the uniformed and face-to-face interaction dominant environment, how are they coping with their online classes? The current study explores hospitality students’ online learning experience, taking into consideration their personality differences, learning skill levels, and perceived difficulty of learning tasks. A questionnaire was designed and distributed among hospitality students in Macao and Mainland China. Data were collected online from mid-May to early August 2020 using the platform Sojump. Over 700 students from all over the country responded to the survey, and 643 valid responses were included in the data analysis by using multiple regression models. Results suggest that the perceived level of challenge poses a good level of influence over students’ learning experience, and personality differences add complications. Theoretical development and managerial implications are discussed, and suggestions regarding online teaching for hospitality students are provided.","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"24 1","pages":"121 - 145"},"PeriodicalIF":3.3,"publicationDate":"2022-01-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41845403","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The Cognitive Image and Behavioral Loyalty of A Coastal and Marine Destination: A Study in Acapulco, Mexico 海岸和海洋目的地的认知形象和行为忠诚度：墨西哥阿卡普尔科的研究

IF 3.3 4区管理学

Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2022-01-19 DOI: 10.1080/1528008X.2021.2024780

Mauricio Carvache-Franco, María Magdalena Solis-Radilla, Wilmer Carvache-Franco, Orly Carvache-Franco

{"title":"The Cognitive Image and Behavioral Loyalty of A Coastal and Marine Destination: A Study in Acapulco, Mexico","authors":"Mauricio Carvache-Franco, María Magdalena Solis-Radilla, Wilmer Carvache-Franco, Orly Carvache-Franco","doi":"10.1080/1528008X.2021.2024780","DOIUrl":"https://doi.org/10.1080/1528008X.2021.2024780","url":null,"abstract":"ABSTRACT The objectives of this study were: (i) to identify the factors of the attributes related to the cognitive image of a coastal and marine destination; (ii) to segment the demand based on the satisfaction generated by the attributes; and (iii) to establish what image attributes can predict loyalty. This study took place in Acapulco, a coastal and marine destination in Mexico. This quantitative study used 441 valid questionnaires from domestic tourists. The data were analyzed using factor analysis, and a K-means segmentation was performed. A step-by-step multiple regression was also used. The results show six factors: “Personal attention,” “Tourist infrastructure,” “Cultural activities,” “Quality of service,” “Natural and aquatic activities,” and “Entertainment.” Also, three segments were identified, based on the attributes of the image: “Want it all,” tourists who are satisfied with all the attributes of the image; “Coastal activity seekers,” visitors experiencing a greater satisfaction level with natural, aquatic, and cultural activities; and “Passive tourists,” who had lower levels of satisfaction compared to the other groups. Concerning the attributes that can predict loyalty, “Acapulco as a vacation spot for the family” was the most important predictor of intentions to return and intentions to recommend the destination.","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"24 1","pages":"146 - 168"},"PeriodicalIF":3.3,"publicationDate":"2022-01-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48864019","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

From Homeowner to Airbnb Host: The Role of Trust and Perceived Value 从房主到爱彼迎房东:信任和感知价值的作用

IF 3.3 4区管理学

Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2022-01-18 DOI: 10.1080/1528008X.2021.2024781

G. Zhu, Marketa Kubickova

引用次数: 2

Closing the Gap between Hospitality Industry and Academia Research Agendas: An Exploratory Analysis Case Study 缩小酒店业与学术界研究议程之间的差距:一个探索性分析案例研究

IF 3.3 4区管理学

Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2022-01-11 DOI: 10.1080/1528008X.2021.2024782

G. McCartney, Sunny S.H. Kwok

{"title":"Closing the Gap between Hospitality Industry and Academia Research Agendas: An Exploratory Analysis Case Study","authors":"G. McCartney, Sunny S.H. Kwok","doi":"10.1080/1528008X.2021.2024782","DOIUrl":"https://doi.org/10.1080/1528008X.2021.2024782","url":null,"abstract":"ABSTRACT The research needs, timelines, and priority gaps between the hospitality industry and academia are well documented in the literature, with limited actions taken by either side to bridge this research disparity. By exploratory analysis, we used the novel approach of organizing an academic seminar with research presentations, hosted for approximately 80 senior industry executives – to firstly demonstrate academic research relevance to industry, and secondly to survey attendees on how to create greater academic and industry research collaboration. The findings confirmed a lack of research cooperation and contrasting research agendas, reinforcing previous literature of industry requiring research that was timely, confidential, easy-to-read, and practical – all of which could run contrary to academia research priorities. Importantly, the industry practitioners expressed a wish to engage and work on research with Macao’s hospitality academics. This exploratory analysis is a first in the literature to use a real-life seminar to present hospitality academic research to industry, and act as a stimulus for future research communication and collaboration between academia and industry.","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"24 1","pages":"192 - 210"},"PeriodicalIF":3.3,"publicationDate":"2022-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46928837","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

Why Not Travel to Malaysia? Perspectives of Future Senior Tourists toward Senior-Friendly Destination Attributes 为什么不去马来西亚旅游?未来老年游客对老年友好型旅游目的地属性的展望

IF 3.3 4区管理学

Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2022-01-07 DOI: 10.1080/1528008X.2021.2024108

Liew Sien Leong, S. R. Hussin, N. Abdullah

{"title":"Why Not Travel to Malaysia? Perspectives of Future Senior Tourists toward Senior-Friendly Destination Attributes","authors":"Liew Sien Leong, S. R. Hussin, N. Abdullah","doi":"10.1080/1528008X.2021.2024108","DOIUrl":"https://doi.org/10.1080/1528008X.2021.2024108","url":null,"abstract":"ABSTRACT The push-pull motivation theory was applied to examine the role of travel motivation in the relationship between senior-friendly destination attributes and future seniors’ travel intention to a senior-friendly destination. A quantitative cross-sectional study was conducted on a sample of 209 future senior tourists in Malaysia. Hierarchical multiple regression and factor analysis results revealed four important attribute dimensions of a senior-friendly destination from the perspective of future senior tourists, i.e., ‘senior-friendly facilities and accessibility,’ ‘tourism resources and attractions,’ ‘complementary services,’ and ‘safety and security services.’ ‘Tourism resources and attractions’ was found to be the only destination attribute that significantly predicts future seniors’ travel intention. Travel motivation was tested to determine its effect on travel intention, however the findings indicated that future senior tourists’ travel motivation has no moderating role in the relationship between senior-friendly destination attributes and travel intention. Implications and suggestions are provided for tourism researchers, destination managers, and travel service providers.","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"24 1","pages":"75 - 100"},"PeriodicalIF":3.3,"publicationDate":"2022-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47277423","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Effect of Rule Clarity and Evaluators’ Respectful Attitude on the Perceived Fairness of the Hotel Rating System 规则清晰性和评估者尊重态度对酒店评级系统公平感的影响

IF 3.3 4区管理学

Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2021-12-29 DOI: 10.1080/1528008X.2021.2017386

Min-Seok Yoo, Kyoung-Joo Lee

引用次数: 0

Service Quality and Customer Satisfaction in Hospitality, Leisure, Sport and Tourism: An Assessment of Research in Web of Science 酒店、休闲、体育和旅游业的服务质量与顾客满意度——基于Web of Science的研究评价

IF 3.3 4区管理学

Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2021-12-16 DOI: 10.1080/1528008X.2021.2012735

Shyju P.J., Kunwar Singh, Jithendran Kokkranikal, R. Bharadwaj, Somesh Rai, J. Antony

{"title":"Service Quality and Customer Satisfaction in Hospitality, Leisure, Sport and Tourism: An Assessment of Research in Web of Science","authors":"Shyju P.J., Kunwar Singh, Jithendran Kokkranikal, R. Bharadwaj, Somesh Rai, J. Antony","doi":"10.1080/1528008X.2021.2012735","DOIUrl":"https://doi.org/10.1080/1528008X.2021.2012735","url":null,"abstract":"ABSTRACT Service quality and customer satisfaction (SQCS) have been one of the most-discussed themes in the last two decades in tourism and hospitality research. Several new dimensions have been added by the later researchers and the area have been expended to allied and peripheral areas of tourism and hospitality. The present study is an attempt to analyses emerging themes and trends scientifically in SQCS research in tourism and hospitality and explore future research directions. The study employs bibliometric analysis of literature using bibliometrix R package. The database for the current study has been prepared from Web of Science. The results reveal a steady growth in SQCS research during the study period, especially in the hospitality sector and that “customer satisfaction” and “satisfaction” as the two major themes of SQCS research. Thematic network analysis of the SQCS publications revealed destination loyalty, customer value, customer experience, and emotional labor as important themes covered in SQCS research in tourism and hospitality.","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"24 1","pages":"24 - 50"},"PeriodicalIF":3.3,"publicationDate":"2021-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48931801","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 9

Back to a Post-Pandemic City: The Impact of Media Coverage on Revisit Intention of Macau 回归疫情后的城市:媒体报道对澳门再游意向的影响

IF 3.3 4区管理学

Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2021-12-06 DOI: 10.1080/1528008X.2021.2002788

C. Deng, K. Peng, James H.W. Shen

{"title":"Back to a Post-Pandemic City: The Impact of Media Coverage on Revisit Intention of Macau","authors":"C. Deng, K. Peng, James H.W. Shen","doi":"10.1080/1528008X.2021.2002788","DOIUrl":"https://doi.org/10.1080/1528008X.2021.2002788","url":null,"abstract":"ABSTRACT This study examines tourists’ revisit intention by extending the Theory of Planned Behavior (TPB) with three additional constructs: media coverage as well as macro and micro-destination image. Drawing upon the TPB, an integrated model was proposed to examine the effect of media coverage, the TPB core constructs, and destination image on tourists’ revisit intention. Data collected from 265 residents of Guangdong Province, China, was used to test the model regarding their intention to revisit Macau. The SEM results indicate that media coverage significantly impacts prospective tourists’ attitudes, subjective norms, perceived behavioral control, macro-destination image, and micro-destination image. In contrast, all constructs except micro-destination image are essential determinants of their revisit intention. Notably, a significant negative impact of macro-destination image on revisit intention has been disclosed. Lastly, this study explores the mediating effects, and the subjective norm is the most significant mediator. Practical implications for tourism development under public health crises are also discussed.","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"24 1","pages":"1 - 23"},"PeriodicalIF":3.3,"publicationDate":"2021-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46408530","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

The (De)motives to Conserve the Environment among Small Independent Hotels in a Resource Scarce Destination 资源匮乏地区小型独立酒店的环保动机

IF 3.3 4区管理学

Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2021-11-24 DOI: 10.1080/1528008X.2021.2004571

U. Matyakubov, V. Filimonau, V. Ermolaev

引用次数: 2

Investigating the Moderating Effects of Age and Gender on Customers’ Use of Tablet Menu in Casual Dining Restaurants 年龄、性别对休闲餐饮顾客平板菜单使用的调节作用研究

IF 3.3 4区管理学

Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2021-11-18 DOI: 10.1080/1528008X.2021.2002786

A. Garg

{"title":"Investigating the Moderating Effects of Age and Gender on Customers’ Use of Tablet Menu in Casual Dining Restaurants","authors":"A. Garg","doi":"10.1080/1528008X.2021.2002786","DOIUrl":"https://doi.org/10.1080/1528008X.2021.2002786","url":null,"abstract":"ABSTRACT This paper examines the effects of the moderating variables age and gender on the acceptance and use of tablet menus in casual dining restaurants. Following an extended version of the UTAUT model, this study employs five determinants of intentions to use: performance expectancy, effort expectancy, social influence, facilitating conditions, and hedonic motivation. Personal distinctions like age and gender are significant in understanding how and why consumers make distinctive choices for technology embracement. A survey instrument collected customer data (n = 437) visiting casual dining restaurants in the Klang Valley in Malaysia. Data were analyzed using structural equation modeling to test the validity of the moderating hypotheses. The moderating effects of age and gender were tested utilizing a multi-group analysis. The findings confirm that age is the primary dependable demographic indicator of self-service technology utilization by customers. The study found that young consumers, compared to elderly consumers, tend to have a more positive approach toward embracing technology. Similarly, gender is also a discrete individuality that influences people’s objectives to embrace novel technology. Findings suggest that men are more likely to have progressed computer abilities in contrast to women.","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"23 1","pages":"1509 - 1547"},"PeriodicalIF":3.3,"publicationDate":"2021-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45180231","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4