Hospitality Students Taking Synchronous Online Classes: Are They Ready?

IF 2.6 4区管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2022-01-19 DOI:10.1080/1528008X.2021.2024779

Jieqi Guan, Pimtong Tavitiyaman, Lianping Ren, Peilai Wang, Fang Hong

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引用次数: 1

Abstract

ABSTRACT Hospitality programs have relatively heavier hands-on components, and many subjects (if not all) are conventionally taught face-to-face. However, the recent COVID-19 pandemic has forced teaching and learning activities onto online platforms, in theoretical and practical components. Considering that hospitality students are used to the uniformed and face-to-face interaction dominant environment, how are they coping with their online classes? The current study explores hospitality students’ online learning experience, taking into consideration their personality differences, learning skill levels, and perceived difficulty of learning tasks. A questionnaire was designed and distributed among hospitality students in Macao and Mainland China. Data were collected online from mid-May to early August 2020 using the platform Sojump. Over 700 students from all over the country responded to the survey, and 643 valid responses were included in the data analysis by using multiple regression models. Results suggest that the perceived level of challenge poses a good level of influence over students’ learning experience, and personality differences add complications. Theoretical development and managerial implications are discussed, and suggestions regarding online teaching for hospitality students are provided.

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酒店专业学生同步上网课：他们准备好了吗？

摘要酒店课程的实践部分相对较重，许多科目（如果不是全部的话）都是传统的面对面教学。然而，最近的新冠肺炎疫情迫使教学活动在理论和实践方面都进入在线平台。考虑到热情好客的学生已经习惯了以制服和面对面互动为主的环境，他们如何应对在线课程？目前的研究探讨了酒店专业学生的在线学习体验，考虑了他们的性格差异、学习技能水平和学习任务的难度。设计了一份问卷，并在澳门和中国大陆的酒店专业学生中分发。数据是在2020年5月中旬至8月初使用Sojump平台在线收集的。来自全国各地的700多名学生对调查做出了回应，通过使用多元回归模型将643份有效回应纳入数据分析。结果表明，感知到的挑战水平对学生的学习体验产生了很好的影响，而个性差异则增加了复杂性。讨论了理论发展和管理启示，并对酒店专业学生的在线教学提出了建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Quality Assurance in Hospitality & Tourism HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

7.00

自引率

18.20%

发文量

期刊介绍： The Journal of Quality Assurance in Hospitality & Tourism serves as a medium to share and disseminate new research findings, theoretical development and superior practices in hospitality and tourism. The journal aims to publish cutting-edge, empirically and theoretically sound research articles on quality planning, development, management, marketing, evaluation, and adjustments within the field. Readers of the journal stay up-to-date on the latest theory development and research findings, ways to improve business practices, successful hospitality strategies, maintenance of profit requirements, and increasing market share in this complex and growing field. Comprised of conceptual and methodological research papers, research notes, case studies, and review books and conferences the Journal of Quality Assurance in Hospitality & Tourism offers readers examples of real world practices and experiences that involve: -Organizational development and improvement -Operational and efficiency issues -Quality policy and strategy development and implementation -Quality function deployment -Quality experiences in hospitality industry -Service quality improvement and customer satisfaction -Managerial issues, such as employee empowerment & benefits, quality costs, & returns on investment -The role and participation of private and public sectors, including residents -International, national, and regional tourism; tourism destination sites; arid systems of tourism