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Journal of Quality Assurance in Hospitality & Tourism最新文献

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Customer-Oriented Behavior in Full-Service Restaurants: A Moderated-Mediation Model of Emotional Intelligence, Work Engagement, and Customer-Oriented Attitude 全方位服务餐厅的顾客导向行为：情商、工作投入和顾客导向态度的调节模型
IF 3.3 4区 管理学
Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2024-08-26 DOI: 10.1080/1528008x.2024.2394953
Hyunghwa Oh, Israt Jahan Linda, WooMi Jo
{"title":"Customer-Oriented Behavior in Full-Service Restaurants: A Moderated-Mediation Model of Emotional Intelligence, Work Engagement, and Customer-Oriented Attitude","authors":"Hyunghwa Oh, Israt Jahan Linda, WooMi Jo","doi":"10.1080/1528008x.2024.2394953","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2394953","url":null,"abstract":"Using the job demands-resources model, this research explores the effects of emotional intelligence (EI) on customer-oriented behavior (COB) among frontline restaurant employees, with a focus on th...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"15 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142204874","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Navigating Turbulence: The Impact of COVID-19 Stress on Flight Attendants’ Pro-Social Service Behavior and Job Dynamics 驾驭乱流：COVID-19 压力对空乘人员亲社会服务行为和工作动力的影响
IF 3.3 4区 管理学
Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2024-08-02 DOI: 10.1080/1528008x.2024.2385432
Miyoung Sim, Yeongbae Choe, Hany Kim
{"title":"Navigating Turbulence: The Impact of COVID-19 Stress on Flight Attendants’ Pro-Social Service Behavior and Job Dynamics","authors":"Miyoung Sim, Yeongbae Choe, Hany Kim","doi":"10.1080/1528008x.2024.2385432","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2385432","url":null,"abstract":"The aggravated COVID-19 pandemic has induced stress and impacted employees’ job insecurity and service behaviors across the airline industry. This study examines whether COVID-19-induced stress inf...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"139 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141948432","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Exploring the Intention of Travel Agencies to Adopt Chatbots: Integrating TOE and MGB 探索旅行社采用聊天机器人的意向：整合 TOE 和 MGB
IF 3.3 4区 管理学
Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2024-08-01 DOI: 10.1080/1528008x.2024.2386588
Miraç Yücel Başer, Tuba Büyükbeşe
{"title":"Exploring the Intention of Travel Agencies to Adopt Chatbots: Integrating TOE and MGB","authors":"Miraç Yücel Başer, Tuba Büyükbeşe","doi":"10.1080/1528008x.2024.2386588","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2386588","url":null,"abstract":"This study examines chatbot technology from a business perspective and aims to provide empirical evidence for chatbot adoption by travel agencies. We have collected data from 356 travel agency offi...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"5 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141948433","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Do Customers Foster Engagement Through Social Media Interaction? Brand Prominence as a Moderator 客户是否通过社交媒体互动促进参与？作为调节因素的品牌知名度
IF 3.3 4区 管理学
Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2024-07-17 DOI: 10.1080/1528008x.2024.2364630
Raouf Ahmad Rather, Shakeel Ul Rehman, Shakir Hussain Parrey, Rafia Gulzar, Amir Zaib Abbasi
{"title":"Do Customers Foster Engagement Through Social Media Interaction? Brand Prominence as a Moderator","authors":"Raouf Ahmad Rather, Shakeel Ul Rehman, Shakir Hussain Parrey, Rafia Gulzar, Amir Zaib Abbasi","doi":"10.1080/1528008x.2024.2364630","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2364630","url":null,"abstract":"Social media considerably impacts how customers attain information and share their experiences or choose their services/products including hotel brands. Based on this significance, we test a theore...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"11 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-07-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141739452","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
AR Service Quality and Adoption Intention in Museums: The Mediating Role of Perceived Value and the Moderating Effect of Intracultural Differences 博物馆的 AR 服务质量与采用意向：感知价值的中介作用和文化内差异的调节作用
IF 3.3 4区 管理学
Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2024-06-19 DOI: 10.1080/1528008x.2024.2365874
Hang-Jun Zhang, Chin-Yi (Fred) Fang, Pearl Ming-Chu Lin
{"title":"AR Service Quality and Adoption Intention in Museums: The Mediating Role of Perceived Value and the Moderating Effect of Intracultural Differences","authors":"Hang-Jun Zhang, Chin-Yi (Fred) Fang, Pearl Ming-Chu Lin","doi":"10.1080/1528008x.2024.2365874","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2365874","url":null,"abstract":"The study aims to combine the Technology Acceptance Model (TAM) and the Service Quality Assessment Model (SQAM) to explore factors influencing visitors’ perceived value (PV) and their intention to ...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"10 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141510094","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Study on the Coupling Coordination Between Tourism Economy and Technology Innovation in China Costal Regions 中国沿海地区旅游经济与科技创新耦合协调研究
IF 3.3 4区 管理学
Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2024-05-31 DOI: 10.1080/1528008x.2024.2357353
Feifei Yang, Xiaoyan Yang
{"title":"Study on the Coupling Coordination Between Tourism Economy and Technology Innovation in China Costal Regions","authors":"Feifei Yang, Xiaoyan Yang","doi":"10.1080/1528008x.2024.2357353","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2357353","url":null,"abstract":"The study investigates the interplay between the tourism economy and technological innovation in China’s coastal provinces and cities, uncovering the dynamics of regional and sub-regional coupling ...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"65 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141532476","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Relationships Between Theme Park Ride Experience and Loyalty: The Moderating Role of Past Experience 主题公园游乐体验与忠诚度之间的关系：以往体验的调节作用
IF 3.3 4区 管理学
Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2024-05-26 DOI: 10.1080/1528008x.2024.2359449
Shitian Ye, Huan Huang
{"title":"Relationships Between Theme Park Ride Experience and Loyalty: The Moderating Role of Past Experience","authors":"Shitian Ye, Huan Huang","doi":"10.1080/1528008x.2024.2359449","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2359449","url":null,"abstract":"Understanding the relationship between theme park ride experiences and visitor loyalty is crucial yet still not fully elucidated, particularly regarding differences between first-time and repeat vi...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"25 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-05-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141510095","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Investigating Tourists’ Mobile Technology Resistance Behavior: An Application of Innovation Resistance Theory 调查游客对移动技术的抵制行为：创新阻力理论的应用
IF 3.3 4区 管理学
Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2024-04-26 DOI: 10.1080/1528008x.2024.2344634
Seung Jeon, SoJung Lee, Yang Xu
{"title":"Investigating Tourists’ Mobile Technology Resistance Behavior: An Application of Innovation Resistance Theory","authors":"Seung Jeon, SoJung Lee, Yang Xu","doi":"10.1080/1528008x.2024.2344634","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2344634","url":null,"abstract":"While numerous travel applications (apps) have been introduced to the public, technology barriers have prevented people from using new technology to seek travel information. This study employed the...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"61 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141146329","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Authentic Leadership, Empowering Leadership and Work-Family Enrichment: The Role of Supportive Work-Family Culture within the Hospitality Industry 真实的领导力、授权的领导力和工作-家庭的丰富性：酒店业支持性工作家庭文化的作用
IF 3.3 4区 管理学
Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2024-04-08 DOI: 10.1080/1528008x.2024.2338757
Michael Kyei-Frimpong, Aaron Makafui Ametorwo, Isaac Nyarko Adu, Kwame Owusu Boakye
{"title":"Authentic Leadership, Empowering Leadership and Work-Family Enrichment: The Role of Supportive Work-Family Culture within the Hospitality Industry","authors":"Michael Kyei-Frimpong, Aaron Makafui Ametorwo, Isaac Nyarko Adu, Kwame Owusu Boakye","doi":"10.1080/1528008x.2024.2338757","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2338757","url":null,"abstract":"This study examines authentic and empowering leadership as antecedents of work-family enrichment while assessing the moderating role of supportive work-family culture. Data was retrieved from 328 e...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"239 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-04-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140565771","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Understanding the Impact of Psychological Distance on Medical Tourism Intention: The Health Belief Model Perspective 了解心理距离对医疗旅游意向的影响：健康信念模式视角
IF 3.3 4区 管理学
Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2024-04-08 DOI: 10.1080/1528008x.2024.2338769
Mengyin Jiang, Guanghui Qiao, Songhe Hou, Lindu Zhao
{"title":"Understanding the Impact of Psychological Distance on Medical Tourism Intention: The Health Belief Model Perspective","authors":"Mengyin Jiang, Guanghui Qiao, Songhe Hou, Lindu Zhao","doi":"10.1080/1528008x.2024.2338769","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2338769","url":null,"abstract":"This study advances the Health Belief Model (HBM) within the context of medical tourism, exploring the intricate interplay between destination image, health beliefs, psychological distance, and the...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"24 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-04-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140565793","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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