Navigating Turbulence: The Impact of COVID-19 Stress on Flight Attendants’ Pro-Social Service Behavior and Job Dynamics

IF 2.6 4区管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2024-08-02 DOI:10.1080/1528008x.2024.2385432

Miyoung Sim, Yeongbae Choe, Hany Kim

引用次数: 0

Abstract

The aggravated COVID-19 pandemic has induced stress and impacted employees’ job insecurity and service behaviors across the airline industry. This study examines whether COVID-19-induced stress inf...

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驾驭乱流：COVID-19 压力对空乘人员亲社会服务行为和工作动力的影响

在整个航空业，COVID-19疫情的加剧诱发了压力，并影响了员工的工作不安全感和服务行为。本研究探讨了 COVID-19 引发的压力是否会对航空业员工的工作不安全感和服务行为产生影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Quality Assurance in Hospitality & Tourism HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

7.00

自引率

18.20%

发文量

期刊介绍： The Journal of Quality Assurance in Hospitality & Tourism serves as a medium to share and disseminate new research findings, theoretical development and superior practices in hospitality and tourism. The journal aims to publish cutting-edge, empirically and theoretically sound research articles on quality planning, development, management, marketing, evaluation, and adjustments within the field. Readers of the journal stay up-to-date on the latest theory development and research findings, ways to improve business practices, successful hospitality strategies, maintenance of profit requirements, and increasing market share in this complex and growing field. Comprised of conceptual and methodological research papers, research notes, case studies, and review books and conferences the Journal of Quality Assurance in Hospitality & Tourism offers readers examples of real world practices and experiences that involve: -Organizational development and improvement -Operational and efficiency issues -Quality policy and strategy development and implementation -Quality function deployment -Quality experiences in hospitality industry -Service quality improvement and customer satisfaction -Managerial issues, such as employee empowerment & benefits, quality costs, & returns on investment -The role and participation of private and public sectors, including residents -International, national, and regional tourism; tourism destination sites; arid systems of tourism