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International Journal of Hospitality & Tourism Administration最新文献

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The Impact of Employees’ Perceived Customer Citizenship Behaviors on Organizational Citizenship Behaviors: The Mediating Roles of Employee Customer-orientation Attitude 员工感知的客户公民行为对组织公民行为的影响：员工客户导向态度的中介作用
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2022-01-11 DOI: 10.1080/15256480.2021.2025191
M. Kim, Jichul Jang
{"title":"The Impact of Employees’ Perceived Customer Citizenship Behaviors on Organizational Citizenship Behaviors: The Mediating Roles of Employee Customer-orientation Attitude","authors":"M. Kim, Jichul Jang","doi":"10.1080/15256480.2021.2025191","DOIUrl":"https://doi.org/10.1080/15256480.2021.2025191","url":null,"abstract":"ABSTRACT Drawing on social exchange theory and affective events theory, this study argues employees’ perceived customer citizenship behavior (CCB) as positive affective events at work influences employees’ organizational citizenship behavior toward customers (OCB-C). Further, the current study examines the process of CCB leading to OCB-C with employees’ customer-orientation attitude as a mediator and service climate as a moderator. The results of a survey reveal that when employees perceive customers perform CCB, employees are more likely to have customer-orientation attitude, which leads to the display of OCB-C. This study serves as one of the first to shed light on the positive impact of customer behaviors on employees and advances both streams of research on CCB and OCB-C by proposing CCB as a potential yet untapped source of OCB-C.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2022-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49465318","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
Predicting Travel Motivation with Personality and Personal Values – The Roles of Big Five Plus Honesty/Humility Personality Traits and Kahle’s Values 用人格和个人价值观预测旅行动机——五大人格特征加上诚实/谦逊人格特征和Kahle价值观的作用
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2022-01-11 DOI: 10.1080/15256480.2021.2025189
Ivana Šagovnović, S. Kovačić
{"title":"Predicting Travel Motivation with Personality and Personal Values – The Roles of Big Five Plus Honesty/Humility Personality Traits and Kahle’s Values","authors":"Ivana Šagovnović, S. Kovačić","doi":"10.1080/15256480.2021.2025189","DOIUrl":"https://doi.org/10.1080/15256480.2021.2025189","url":null,"abstract":"ABSTRACT The principal aim of this paper was to investigate the roles of tourists’ personality traits and personal values in shaping their travel motivation. Although previous literature has recognized these constructs as predictors of people’s travel motivation, existing tourism literature lacks studies that combined tourists’ personality, their personal values, and travel motivation within one research framework. Moreover, this paper contributes to existing tourism literature as it was the first to investigate the relationship between personality traits, measured with six personality factors (Big Five plus Honesty/Humility) and travel motivation. Specifically, the present study provides evidence on how the sixth trait – Honesty/Humility interacts with travel motivation. Besides, all nine investigated personal values were confirmed to positively influence travel motivation. Practical implications are discussed in the paper.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2022-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46061844","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Impact of Internal and Customer Sexual Harassment on Job-related Outcomes: The Case of Female Casino Employees 内部和客户性骚扰对工作相关结果的影响：以赌场女员工为例
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2022-01-07 DOI: 10.1080/15256480.2021.2025190
Henry Tsai, Hyemin Vivian Nam, I. Wen
{"title":"Impact of Internal and Customer Sexual Harassment on Job-related Outcomes: The Case of Female Casino Employees","authors":"Henry Tsai, Hyemin Vivian Nam, I. Wen","doi":"10.1080/15256480.2021.2025190","DOIUrl":"https://doi.org/10.1080/15256480.2021.2025190","url":null,"abstract":"ABSTRACT This study examines the impact of internal and customer sexual harassment on job-related outcomes using a sample of 348 female frontline employees in the context of Macao casinos. The results showed that internal sexual harassment led to lower job satisfaction, as well as higher turnover intention through its impact on job satisfaction. Besides, internal sexual harassment had a significant negative impact on female frontline employees exceeding that accounted for by traditional job stressor. Surprisingly, sexual harassment committed by customers exhibited no significant impact on both female employees’ job satisfaction and turnover intention. Implications are discussed.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2022-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49367479","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Impact of Indoor Environmental Quality on Hotel Guests’ Behaviors 室内环境质量对酒店客人行为的影响
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2022-01-05 DOI: 10.1080/15256480.2021.1981188
Miran Kim, Eunsil Lee, Seunghyun Kim, Jaemin Cha, Ronald F. Cichy
{"title":"Impact of Indoor Environmental Quality on Hotel Guests’ Behaviors","authors":"Miran Kim, Eunsil Lee, Seunghyun Kim, Jaemin Cha, Ronald F. Cichy","doi":"10.1080/15256480.2021.1981188","DOIUrl":"https://doi.org/10.1080/15256480.2021.1981188","url":null,"abstract":"ABSTRACT This study explores the impact of indoor environmental quality (IEQ) (i.e., indoor air quality, thermal comfort, acoustic quality, and interior space and furnishings) on overall service quality (OSQ), customer satisfaction, and customer loyalty. Hotel guests were selected to examine the proposed IEQ model developed grounded on the Mehrabian-Russell model and Bitner’s conceptual model. To analyze the data, the PLS-SEM was utilized. Results indicate the following significant relationships: between interior space and furnishings and OSQ, between interior space and furnishings and customer satisfaction. Results also show that two significant factors influencing customer satisfaction are thermal comfort and IAQ. In turn, they influence customer loyalty. Implications for researchers and managers are discussed.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2022-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42249041","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
When Robot (Vs. Human) Employees Say “Sorry” Following Service Failure 当机器人（与人类）员工在服务失败后说“对不起”时
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2021-12-29 DOI: 10.1080/15256480.2021.2017812
Xingyu Wang, YooHee Hwang, Priyanko Guchait
{"title":"When Robot (Vs. Human) Employees Say “Sorry” Following Service Failure","authors":"Xingyu Wang, YooHee Hwang, Priyanko Guchait","doi":"10.1080/15256480.2021.2017812","DOIUrl":"https://doi.org/10.1080/15256480.2021.2017812","url":null,"abstract":"ABSTRACT This paper aims to understand travelers’ responses to apologies of robot (vs. human) employees following service failures and how travelers’ age influences their responses. Using a scenario-based between-subject experimental design, Study 1 finds that human employees’ apologies (vs. no apologies) enhance travelers’ revisit intention while robot employees’ apologies do not have such an effect. Study 2 reveals that human employees’ apologies increase satisfaction among younger travelers, whereas robot employees’ apologies increase satisfaction among older travelers. Managers in the hospitality and tourism industry may train their employees (vs. design robot employees’ apology messages) effectively to serve travelers in different ages.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2021-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46068148","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Letter from the Editor 编辑来信
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2021-12-23 DOI: 10.1080/15256480.2022.2019502
C. Barrows
{"title":"Letter from the Editor","authors":"C. Barrows","doi":"10.1080/15256480.2022.2019502","DOIUrl":"https://doi.org/10.1080/15256480.2022.2019502","url":null,"abstract":"","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2021-12-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47676400","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Entrepreneurial Orientation, Organizational Learning, and Performance in Hospitality and Tourism Start-ups: The ESCAPE Perspective 创业取向、组织学习和酒店和旅游业初创企业的绩效:ESCAPE视角
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2021-12-10 DOI: 10.1080/15256480.2021.2015040
Jeou-Shyan Horng, Chih-Hsing Liu, Sheng-Fang Chou, D. Hu
{"title":"Entrepreneurial Orientation, Organizational Learning, and Performance in Hospitality and Tourism Start-ups: The ESCAPE Perspective","authors":"Jeou-Shyan Horng, Chih-Hsing Liu, Sheng-Fang Chou, D. Hu","doi":"10.1080/15256480.2021.2015040","DOIUrl":"https://doi.org/10.1080/15256480.2021.2015040","url":null,"abstract":"ABSTRACT Using an expanded view of the E-S-P (Environment-Strategy-Performance) perspective, this study was based on the ESCAPE model to investigate the relationship between entrepreneurial orientation and performance under environmental uncertainty in Taiwan’s hospitality and tourism start-ups. The findings from 543 entrepreneurs demonstrate that organizational learning mediated between entrepreneurial orientation and that organization performance is also mediated between entrepreneurial orientation and competitive advantage. Moreover, the findings show that environmental uncertainty strengthens the mediation effect on performance and competitive advantage.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2021-12-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46171906","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Food-delivery Workers in the Sharing Economy: Supply-side Human Resource Transformation 共享经济中的外卖工作者:供给侧人力资源转型
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2021-12-09 DOI: 10.1080/15256480.2021.2015042
Kang-Lin Peng, K. Peng, W. Au, T. Baum
{"title":"Food-delivery Workers in the Sharing Economy: Supply-side Human Resource Transformation","authors":"Kang-Lin Peng, K. Peng, W. Au, T. Baum","doi":"10.1080/15256480.2021.2015042","DOIUrl":"https://doi.org/10.1080/15256480.2021.2015042","url":null,"abstract":"ABSTRACT The study explores the human resource transformation from the food-delivery workers’ perspective. Utilizing a mixed-methods approach, we found nine job motivations fitted to a tri-dimensional conceptualization model of the food-delivery workers. Four role senders who induce stresses in the role structures were identified. The effects of job motivations on role stressors vary across different working conditions. Role conflict is a severe problem generating turnover intention in the supply-side of sharing economy. The practical contribution shows productivity enhancement from workers’ intrinsic factors. The extrinsic factors of welfare economics are still essential for human resource transformation in the sharing economy.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2021-12-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46733293","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
The Influence of Auspicious Food Names on Consumer Behavior: The Moderating Effect of Superstitious Belief 吉祥食品名称对消费者行为的影响：迷信的调节作用
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2021-12-08 DOI: 10.1080/15256480.2021.2015043
J. Xu, Jong-Hyeong Kim
{"title":"The Influence of Auspicious Food Names on Consumer Behavior: The Moderating Effect of Superstitious Belief","authors":"J. Xu, Jong-Hyeong Kim","doi":"10.1080/15256480.2021.2015043","DOIUrl":"https://doi.org/10.1080/15256480.2021.2015043","url":null,"abstract":"ABSTRACT The extant literature has demonstrated the significant effect of food names on consumer behavior. However, few studies focused on food names with auspicious meanings. Thus, this study proposes an attribute-value-satisfaction-intention (AVSI) model to enhance our understanding of the effect of food names on consumer behavior. Data were collected from 483 Chinese consumers who had recently purchased auspiciously named food products. The results indicate that both the meaning and the linguistic characteristics of food name attributes had a positive influence on consumer values. Consumer values also significantly affected repurchase intention directly and indirectly through satisfaction. Furthermore, individuals’ superstitious beliefs served as a partial moderator. This study’s results provide important insights for developing effective marketing strategies to increase consumer loyalty.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2021-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49559884","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Understanding Consumers’ Perceived Risk during the COVID-19 Threat: A Scenario-Based Experiment 理解新冠肺炎威胁期间消费者感知的风险：基于场景的实验
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2021-12-07 DOI: 10.1080/15256480.2021.2015041
M. Tasçioglu, D. Yener
{"title":"Understanding Consumers’ Perceived Risk during the COVID-19 Threat: A Scenario-Based Experiment","authors":"M. Tasçioglu, D. Yener","doi":"10.1080/15256480.2021.2015041","DOIUrl":"https://doi.org/10.1080/15256480.2021.2015041","url":null,"abstract":"ABSTRACT The COVID-19 outbreak had a substantial effect on the world economy. The hospitality industry is experiencing severe financial strain. There is a need to understand consumer perceptions better to overcome this crisis. This study aims to gain insights into the impact of consumption orientation, trip mode, and hotels’ environmental sustainability decisions on consumers’ perceived risk factors. A 2 (consumption orientation: utilitarian/hedonic) x 2 (trip mode: solo/with family) x 2 (environmental sustainability decision: maintained/abandoned) scenario-based experiment was conducted to explore the main and interaction effects on consumers’ perceived overall, social, time, financial, physical, performance, psychological risk. The study’s findings reveal that during the COVID-19 situation, consumers perceive more risk when consumption orientation is utilitarian, the trip mode is with family, and hotels maintain sustainability practices.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2021-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45965087","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
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