Impact of Internal and Customer Sexual Harassment on Job-related Outcomes: The Case of Female Casino Employees

IF 2.9 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality & Tourism Administration Pub Date : 2022-01-07 DOI:10.1080/15256480.2021.2025190

Henry Tsai, Hyemin Vivian Nam, I. Wen

引用次数: 3

Abstract

ABSTRACT This study examines the impact of internal and customer sexual harassment on job-related outcomes using a sample of 348 female frontline employees in the context of Macao casinos. The results showed that internal sexual harassment led to lower job satisfaction, as well as higher turnover intention through its impact on job satisfaction. Besides, internal sexual harassment had a significant negative impact on female frontline employees exceeding that accounted for by traditional job stressor. Surprisingly, sexual harassment committed by customers exhibited no significant impact on both female employees’ job satisfaction and turnover intention. Implications are discussed.

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内部和客户性骚扰对工作相关结果的影响：以赌场女员工为例

摘要本研究以澳门赌场的348名女性一线员工为样本，考察了内部和客户性骚扰对工作相关结果的影响。结果表明，内部性骚扰通过对工作满意度的影响，导致工作满意度下降，离职意愿上升。此外，内部性骚扰对一线女性员工的负面影响超过了传统工作压力源的负面影响。令人惊讶的是，顾客的性骚扰对女性员工的工作满意度和离职意愿都没有显著影响。讨论了影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality & Tourism Administration HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

6.30

自引率

8.60%

发文量

期刊介绍： The International Journal of Hospitality & Tourism Administration is an applied, internationally oriented hospitality and tourism management journal designed to help practitioners and researchers stay abreast of the latest developments in the field as well as facilitate the exchange of ideas. The journal addresses critical competency areas that will help practitioners be successful in this growing field now and into the future. An exciting and challenging international forum, the journal reflects current happenings and trends in the industry.