{"title":"Virtual reality technology for workplace training: The case for developing cultural intelligence","authors":"Jestine Philip, Yeling Jiang, Mesut Akdere","doi":"10.1177/14705958231208297","DOIUrl":"https://doi.org/10.1177/14705958231208297","url":null,"abstract":"Cultural intelligence (CQ) is becoming increasingly important in today’s globally interconnected business world, where employees from various national cultures work collaboratively. This research uses immersive virtual reality (VR) technology as a training device to help narrow the existing knowledge gaps in CQ scholarly literature and corporate diversity training. A VR head-mounted device was used to capture qualitative and quantitative data from participants to conduct a mixed methods study. After participants engaged in the virtual simulation, a method triangulation approach - using deductive thematic analysis, word frequency analysis, sentiment analysis, and correlational analysis - was used to draw conclusions from their reflections on CQ development. Results revealed a convergence of participant statements, sentiments, and CQ scores. In addition, the emerging themes aligned with the behavioral, cognitive, and motivational dimensions of the CQ construct. A fourth theme - VR experience - also emerged from participant reflections. Sentiments concerning their immersive experience in VR were largely positive. Lastly, the quantitative scores obtained by administering the CQ measurement scale showed a high motivational CQ score indicating participant eagerness to continue engaging in the VR environment. The topical themes that emerged from this study offer theoretical contributions and practical guidelines for CQ scholars, management researchers interested in exploring VR, and corporate training managers.","PeriodicalId":46626,"journal":{"name":"International Journal of Cross Cultural Management","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135823216","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Book review: Global fitness for global people: How to manage and leverage cultural diversity at work","authors":"Yih-Teen Lee","doi":"10.1177/14705958231199864","DOIUrl":"https://doi.org/10.1177/14705958231199864","url":null,"abstract":"","PeriodicalId":46626,"journal":{"name":"International Journal of Cross Cultural Management","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135146138","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Henrique Correa da Cunha, Vikkram Singh, Carlyle Farrell
{"title":"Host country cultural profile and the performance of foreign subsidiaries in Latin America","authors":"Henrique Correa da Cunha, Vikkram Singh, Carlyle Farrell","doi":"10.1177/14705958231204728","DOIUrl":"https://doi.org/10.1177/14705958231204728","url":null,"abstract":"While cultural distance (CD) is a popular construct in international business (IB), most studies confound the distance and country profile effects. There is an ever-growing debate on measurement issues and distinguishing the effect of doing business in countries with different cultural profiles. While the vast majority of studies focus on the implications of CD, the objective of this study is to investigate how the cultural profile in the host country affects the financial performance of foreign subsidiaries in Latin America. We employ a quantitative approach with panel data, including over 4200 firm-year observations of the same foreign subsidiary firms in the 10 largest economies in Latin America. We measure cultural profile of the host country using the four original dimensions of Hofstede's framework. Then, we estimate the effects on the financial performance of foreign subsidiary firms using the original scale and by splitting the scale (e.g. degree of masculinity vs degree of femininity) to compare the effects of the opposite poles of the cultural dimensions. The findings reveal that certain cultural characteristics in the host country profile (e.g., individualism and femininity) positively impact performance. In contrast, other cultural traits have a negative (masculinity and collectivism) or no significant impact (uncertainty avoidance). Also, the firms can adjust positively to high and low power distance scores in the host country. This study offers novel insights into the implications of national culture for financial performance by showing that the host country's cultural profile significantly impacts foreign subsidiary firms’ performance.","PeriodicalId":46626,"journal":{"name":"International Journal of Cross Cultural Management","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135483417","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Informal interorganizational business relationships, satisfaction, and firm performance: Case of Arab Maghreb countries","authors":"Saïd Toumi, Zhang Su","doi":"10.1177/14705958231191053","DOIUrl":"https://doi.org/10.1177/14705958231191053","url":null,"abstract":"Understanding how informal relationships such as Wasta operate in different cultures is necessary for multinationals to thrive. However, studies on the effect of such networks on multinationals' activities in Arab countries remain limited. The aim of this study is to examine the effect of informal inter-organizational business relationships on the satisfaction and performance of firms in Arab Maghreb countries. This research is based on a self-administered survey with 534 procurement managers from Morocco (n = 220), Algeria (n = 148) and Tunisia (n = 166). We used structural equations to test our hypotheses. The results showed that Wasta has almost the same effect on interorganizational relationship in the three Maghreb countries. Specifically, Mojamala (affection) does not influence the satisfaction of the B2B relationship within the three counties under study, while Hamola (reciprocity) and Somah (trust) positively influence this relationship. The analysis showed that the negative side of Somah has a negative influence on satisfaction only in Algeria. The results also showed that satisfaction positively influences the performance of Maghrebian B2B partners. These results show that the phenomenon of Wasta is rooted in the cultures of the Maghreb countries and underscore the need to conduct further studies to understand it and to raise awareness among multinationals that plan to do business with the local partners or those who are planning to relocate. Implications for IB, theory and policy are discussed together with the study’s limitations and suggestions for future research. Through this study, we contribute to the development of research on cross-culture management by showing the effect of Wasta as a cultural phenomenon on business relations in the Maghreb countries. Our research is the first to investigate the effect of the informal interorganizational relationship on the satisfaction and performance of B2B partners.","PeriodicalId":46626,"journal":{"name":"International Journal of Cross Cultural Management","volume":"23 1","pages":"467 - 497"},"PeriodicalIF":2.4,"publicationDate":"2023-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42921302","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
E. Amoako-Asiedu, F. Ohemeng, T. Obuobisa-Darko, Kenneth E. Parku
{"title":"The persistence of organizational performance problems the public services in Ghana: The perspective of societal culture","authors":"E. Amoako-Asiedu, F. Ohemeng, T. Obuobisa-Darko, Kenneth E. Parku","doi":"10.1177/14705958231190825","DOIUrl":"https://doi.org/10.1177/14705958231190825","url":null,"abstract":"Performance management (PM) has been one of the most profound initiatives of public services reforms in both developed and developing countries in the last three decades. Despite its acceptance as a tool to enhance efficiency, effectiveness, and accountability, many continue to question its efficacy to enhance organizational performance in public services. This is because organizational performance problems continue to persist in the sector. How then can this persistence of organizational performance problems be explained? For some scholars, the answer lies in examining the behaviour of employees and thus moving away from the instrumentality of PM. While this is laudable, what influences employees’ behaviours for them to engage in activities that make nonsense of the existence of PM has not been greatly articulated. In this paper, we attempt to contribute to this discussion by focusing on how societal culture influences behaviour, which in turn affects management of performance both internationaly and across cultures. We, therefore, argue that the inability of PM to effectively achieve its objectives is due to the high prevalence of informal societal culture that influences behaviours detrimental to rational performance PM in the public sector. We examine these behaviours from Hofstede’s four cultural dimensions with a focus on Ghana.","PeriodicalId":46626,"journal":{"name":"International Journal of Cross Cultural Management","volume":"23 1","pages":"443 - 466"},"PeriodicalIF":2.4,"publicationDate":"2023-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42293942","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Migration: Re-writing the narrative","authors":"T. Jackson","doi":"10.1177/14705958231191968","DOIUrl":"https://doi.org/10.1177/14705958231191968","url":null,"abstract":"","PeriodicalId":46626,"journal":{"name":"International Journal of Cross Cultural Management","volume":"1 1","pages":""},"PeriodicalIF":2.4,"publicationDate":"2023-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42406811","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Cultural intelligence and COVID-induced virtual teams: Towards a conceptual framework for cross-cultural management studies","authors":"Jasmin Mahadevan, Jakob Steinmann","doi":"10.1177/14705958231188621","DOIUrl":"https://doi.org/10.1177/14705958231188621","url":null,"abstract":"This article proposes a creative approach to cultural intelligence, as an individual’s capability to function effectively under the condition of cultural diversity. Virtual team collaboration, as stimulated by the COVID-19 pandemic, constitutes a novel, culturally diverse context. We explore how cultural intelligence may shed light onto the requirements of post-COVID virtual and hybrid team collaboration. The contribution of this article to cross-cultural management studies is thus conceptual: by using the concept of cultural intelligence creatively and beyond its classic application, we exemplify a way in which cross-cultural management studies remain relevant, in an increasingly virtual world of work wherein people travel less to other countries, wherein collaboration takes place online and remotely, and wherein national cultural boundaries intersect with other cultural diversity factors.","PeriodicalId":46626,"journal":{"name":"International Journal of Cross Cultural Management","volume":"23 1","pages":"317 - 337"},"PeriodicalIF":2.4,"publicationDate":"2023-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43963751","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Cultural intelligence as a predictor of organizational outcome","authors":"Abel P Lee","doi":"10.1177/14705958231187473","DOIUrl":"https://doi.org/10.1177/14705958231187473","url":null,"abstract":"Since its introduction less than two decades ago, cultural intelligence (CQ) has emerged as a new field of research against the backdrop of globalization to advance our understanding of the required capabilities for individuals and firms to function effectively in contexts characterized by cultural complexity. Despite its recognition as an independent factor within a multi-loci framework of intelligences influencing individual and organizational outcomes, CQ’s nature and conceptualization on the three levels of analysis currently identified are still ambiguous. Consequently, CQ’s associations with proposed outcomes are also undertheorized. Upon a review of the literature, this paper will advance three main arguments, First, aside from the original individual level, clarification is required for CQ on the team and firm levels as to whether it is a collective manifestation of individual CQ or something entirely different. Second, organizational outcomes related to CQ have not been fully imagined, particularly in the contexts of transformations of organizational structures and leadership configurations in the modern economy. Third, the current theoretical framework and future research agenda can be enriched by adding an ethical dimension and a meta-firm level of analysis.","PeriodicalId":46626,"journal":{"name":"International Journal of Cross Cultural Management","volume":"23 1","pages":"299 - 316"},"PeriodicalIF":2.4,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48446127","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Cross-cultural boundary spanning activities in a global team: Insights from an ethnographic case study","authors":"A. Bartel-Radic, F. Munch","doi":"10.1177/14705958231185432","DOIUrl":"https://doi.org/10.1177/14705958231185432","url":null,"abstract":"How can global team leaders effectively span boundaries between highly diverse and distant team members, manage cross-cultural conflict, and foster team performance? Global team leadership continues to face persistent challenges, and while the boundary spanning literature has identified relevant characteristics, traits, competencies, and skills of effective boundary spanners, it says little about boundary spanning activities. This paper proposes new contributions to this question through an ethnographic case study of a highly successful global R&D project team. Over the course of the 2-year project, three conflict situations were resolved through cross-cultural boundary spanning activities. From an ethnographic perspective, the dynamics at work are described in detail. To better understand these dynamics, the paper draws on loosely coupled systems theory by asking how structural and cultural coupling can facilitate boundary spanning activities. In doing so, the paper extends the theory of boundary spanning and global team leadership and connects boundary spanning with loosely coupled systems theory. The contributions relate to four main propositions: effective global team leaders span intra-team boundaries through coupling activities; task-related “structural coupling” and relationship-related “cultural coupling” are interdependent; effective boundary spanning combines tight structural and loose cultural coupling; and boundary spanning objects and agents enhance coupling activities.","PeriodicalId":46626,"journal":{"name":"International Journal of Cross Cultural Management","volume":"23 1","pages":"339 - 365"},"PeriodicalIF":2.4,"publicationDate":"2023-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45776552","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Host country nationals’ domestic cross-cultural work experiences: A new construct and linkage to socializing behaviors toward expatriates","authors":"Chun-Hsiao Wang","doi":"10.1177/14705958231183636","DOIUrl":"https://doi.org/10.1177/14705958231183636","url":null,"abstract":"There has been a growing consensus about the importance of host country nationals (HCNs) to the effectiveness of expatriates. This study adds to the knowledge base in the literature by introducing HCNs’ domestic cross-cultural work experiences (DCCWEs; i.e., experiences acquired in the home country, without leaving the country) as a construct worthy of attention and examining their relationships with HCN socializing behaviors toward expatriates. Based on two-wave survey data from 226 HCN participants who were working with at least one expatriate in his or her organization in Taiwan, this study finds that HCNs’ work assistance to expatriates increases their social support to expatriates. HCNs’ DCCWEs increase motivational cultural intelligence and work assistance to expatriates. Motivational cultural intelligence mediated the relationships between HCNs’ DCCWEs and both work assistance and social support to expatriates. More specifically, an additional analysis found that HCNs’ motivational cultural intelligence and work assistance to expatriates sequentially mediated the relationship between DCCWEs and social support to expatriates.","PeriodicalId":46626,"journal":{"name":"International Journal of Cross Cultural Management","volume":"23 1","pages":"279 - 298"},"PeriodicalIF":2.4,"publicationDate":"2023-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41583395","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}