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Evaluating If Trust and Personal Information Privacy Concerns Are Barriers to Using Health Insurance That Explicitly Utilizes AI 评估信任和个人信息隐私问题是否成为使用明确利用人工智能的健康保险的障碍
IF 4.3
Journal of Internet Commerce Pub Date : 2020-10-19 DOI: 10.1080/15332861.2020.1832817
Alex Zarifis, P. Kawalek, Aida Azadegan
{"title":"Evaluating If Trust and Personal Information Privacy Concerns Are Barriers to Using Health Insurance That Explicitly Utilizes AI","authors":"Alex Zarifis, P. Kawalek, Aida Azadegan","doi":"10.1080/15332861.2020.1832817","DOIUrl":"https://doi.org/10.1080/15332861.2020.1832817","url":null,"abstract":"Abstract Trust and privacy have emerged as significant concerns in online transactions. Sharing information on health is especially sensitive but it is necessary for purchasing and utilizing health insurance. Evidence shows that consumers are increasingly comfortable with technology in place of humans, but the expanding use of AI potentially changes this. This research explores whether trust and privacy concern are barriers to the adoption of AI in health insurance. Two scenarios are compared: The first scenario has limited AI that is not in the interface and its presence is not explicitly revealed to the consumer. In the second scenario there is an AI interface and AI evaluation, and this is explicitly revealed to the consumer. The two scenarios were modeled and compared using SEM PLS-MGA. The findings show that trust is significantly lower in the second scenario where AI is visible. Privacy concerns are higher with AI but the difference is not statistically significant within the model.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2020-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332861.2020.1832817","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47552983","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 22
Consumers’ Impulse Buying Behavior on Instagram: Examining the Influence of Flow Experiences and Hedonic Browsing on Impulse Buying 消费者在Instagram上的冲动购买行为：流量体验和Hedonic浏览对冲动购买的影响
IF 4.3
Journal of Internet Commerce Pub Date : 2020-09-22 DOI: 10.1080/15332861.2020.1816324
Forough Shahpasandi, A. Zarei, M. S. Nikabadi
{"title":"Consumers’ Impulse Buying Behavior on Instagram: Examining the Influence of Flow Experiences and Hedonic Browsing on Impulse Buying","authors":"Forough Shahpasandi, A. Zarei, M. S. Nikabadi","doi":"10.1080/15332861.2020.1816324","DOIUrl":"https://doi.org/10.1080/15332861.2020.1816324","url":null,"abstract":"Abstract In this study, via a survey of Instagram users, the authors examined how hedonic browsing and flow, as intrinsic motivators, have an impact on the cognitive and affective experience of Instagram users and their impulse buying behavior. The survey was conducted on 635 Iranian Instagram users. Data analysis was conducted using structural equation modeling via SmartPLS 3.0. In an estimated structural model, hedonic browsing has a positive effect on flow, whereas flow has a positive effect on cognitive and affective experience shopping. Additionally, cognitive and affective experience have a positive effect on impulse buying. In particular, flow has a direct effect on online impulse buying. Implications for more effective management of the process of securing online customers through the use of cognitive and affective factors conclude the article.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2020-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332861.2020.1816324","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48771627","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 31
Perceptions and Attitude Toward Advertising on Social Networks and Search Engines: A Comparative Analysis 对社交网络和搜索引擎广告的认知和态度:比较分析
IF 4.3
Journal of Internet Commerce Pub Date : 2020-09-15 DOI: 10.1080/15332861.2020.1816325
Joao Falcao, P. Isaías
{"title":"Perceptions and Attitude Toward Advertising on Social Networks and Search Engines: A Comparative Analysis","authors":"Joao Falcao, P. Isaías","doi":"10.1080/15332861.2020.1816325","DOIUrl":"https://doi.org/10.1080/15332861.2020.1816325","url":null,"abstract":"Abstract Excessive online advertising and the advent of its new media and formats, challenge the understanding of how to use them effectively in order to break the clutter. This study adopts a model that evaluates the effectiveness factors of the advertising in two online media – social networks and search engines – from the consumer’s perspective, namely how they perceive and assess advertising. A cross-sectional study was conducted based on an online questionnaire with a sample of 406 individuals. The results demonstrate that the consumers measure the value of advertising in social media based on perceived informativeness and entertainment, and in search engines on perceived informativeness and interactivity. In addition, perceived credibility has a more important role within social networks, and perceived irritation is processed differently in the two media. In turn, the mediating role of the perceived value in the relationship between determinants and attitude varies between the media. This study brings to light the effectiveness factors of online advertising, highlighting the moderating role that media play in the consumers response to advertising. Moreover, it provides important insights about the way companies should adapt their advertising messages to meet consumers' expectations in a web environment.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2020-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332861.2020.1816325","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48693991","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 18
IT and E-Channel Performance in Small Retailers: The Mediation Mechanism of Resource Complementarities 小零售商的IT与电子渠道绩效：资源互补的中介机制
IF 4.3
Journal of Internet Commerce Pub Date : 2020-09-09 DOI: 10.1080/15332861.2020.1816316
Yun-Kyung Cho, Nazim Taskin
{"title":"IT and E-Channel Performance in Small Retailers: The Mediation Mechanism of Resource Complementarities","authors":"Yun-Kyung Cho, Nazim Taskin","doi":"10.1080/15332861.2020.1816316","DOIUrl":"https://doi.org/10.1080/15332861.2020.1816316","url":null,"abstract":"Abstract Although small local retailers have been increasingly adopting e-channels, survey-based studies on this industry sector are relatively rare. This paper examines the effect of an IT resource on e-channel performance in small brick-and-click retailers. The research model includes both the direct and indirect effects of e-IT competence on e-channel performance. Empirical data gathered from 147 North American florists who use a website as an e-channel verify these mediation effects. The results show that the direct effect of e-IT competence on e-channel performance is significant in the absence of the mediators but is eliminated by introducing mediators, which demonstrates a true mediation mechanism. The findings of this research provide important implications for managing an e-retail system, particularly for small retailers with limited resources.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2020-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332861.2020.1816316","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44356835","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Adoption of Online Product Information: Cognitive and Affective Evaluations 网络产品信息的采纳：认知和情感评价
IF 4.3
Journal of Internet Commerce Pub Date : 2020-09-09 DOI: 10.1080/15332861.2020.1816315
T. Kang, S. Hung, Albert H. Huang
{"title":"The Adoption of Online Product Information: Cognitive and Affective Evaluations","authors":"T. Kang, S. Hung, Albert H. Huang","doi":"10.1080/15332861.2020.1816315","DOIUrl":"https://doi.org/10.1080/15332861.2020.1816315","url":null,"abstract":"Abstract Online product information (OPI), which is a combination of vendor-supplied product information (VSPI) and online reviews, has become of intense interest to business organizations in their attempt to understand the various ways in which OPI influences consumers. Based on the stimulus-organism-response (SOR) model, this study examined the relationship between mental evaluations of OPI (cognitive and affective evaluations) and the adoption of OPI for both search and experience products. This study used an experimental, custom-designed Web forum built specifically to collect data on how participants evaluated and adopted OPI relating to the purchase of cameras and books. Hypothesis testing was performed using PLS on data collected from 255 participants. Results showed that OPI adoption of information on search products was different from OPI adoption of information on experience products. Both cognitive and affective evaluations affected VSPI adoption, but only cognitive evaluations affected online review adoption. Additionally, VSPI adoption affected online review adoption. Theoretical and practical implications are discussed in the final section.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2020-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332861.2020.1816315","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41792314","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
Examining the Impact of e-Retailing Convenience Dimensions on Behavioral Intention: The Mediating Role of Satisfaction 考察电子零售便利维度对行为意向的影响：满意度的中介作用
IF 4.3
Journal of Internet Commerce Pub Date : 2020-07-13 DOI: 10.1080/15332861.2020.1788367
Rajiv Kumar, Amit Sachan, Tanusree Dutta
{"title":"Examining the Impact of e-Retailing Convenience Dimensions on Behavioral Intention: The Mediating Role of Satisfaction","authors":"Rajiv Kumar, Amit Sachan, Tanusree Dutta","doi":"10.1080/15332861.2020.1788367","DOIUrl":"https://doi.org/10.1080/15332861.2020.1788367","url":null,"abstract":"Abstract This research investigates the impact of service convenience dimensions (access, transaction, decision, benefit, and post-benefit convenience) on consumers’ behavioral intention and the mediating effect of consumer satisfaction in e-retailing in India. A survey was conducted, and responses collected from 351 participants who had e-retailing experience. Using multiple regression, the study reveals that decision, transaction, benefit, and post-benefit convenience influence consumers’ behavioral intention. The results of mediated regression process suggest that consumer satisfaction partially mediates the association between decision and post-benefit convenience and behavioral intention. However, the association between transaction and behavioral intention is fully mediated by consumer satisfaction. The study does not find any mediation effect of consumer satisfaction for access and benefit convenience dimensions. Results provide important insights to e-retailers about the impact of convenience dimensions on consumer satisfaction and behavioral intention. E-retailers need to improve their level of customer-perceived service quality to ensure service convenience to their consumers.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2020-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332861.2020.1788367","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44997953","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 16
The Power of the Brand: Personal Branding and Its Effect on Job Seeking Attributes 品牌的力量：个人品牌及其对求职属性的影响
IF 4.3
Journal of Internet Commerce Pub Date : 2020-06-16 DOI: 10.1080/15332861.2020.1777028
Delonia O. Minor-Cooley, Rochelle Parks-Yancy
{"title":"The Power of the Brand: Personal Branding and Its Effect on Job Seeking Attributes","authors":"Delonia O. Minor-Cooley, Rochelle Parks-Yancy","doi":"10.1080/15332861.2020.1777028","DOIUrl":"https://doi.org/10.1080/15332861.2020.1777028","url":null,"abstract":"Abstract The importance of personal branding is evident in every aspect of business and consumerism. From the social demise of corporate executives to college students being suspended from school to individuals going from obscurity to online superstars, the power of branding is a significant career factor. Given its importance, the impact of personal branding on the employability of early career professionals is important to explore. This research investigates job seekers’ personal branding and its effect on their employment prospects. The study examines the perspectives of both early career job seekers and employers.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2020-06-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332861.2020.1777028","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42125304","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
Social Network Advertising: The Moderating Role of Processing Fluency, Need for Cognition, Expertise, and Gender 社交网络广告：处理流利性、认知需求、专业知识和性别的调节作用
IF 4.3
Journal of Internet Commerce Pub Date : 2020-06-12 DOI: 10.1080/15332861.2020.1777027
Yating Pan, Ivonne M. Torres, M. Zúñiga, Reza Fazli-Salehi
{"title":"Social Network Advertising: The Moderating Role of Processing Fluency, Need for Cognition, Expertise, and Gender","authors":"Yating Pan, Ivonne M. Torres, M. Zúñiga, Reza Fazli-Salehi","doi":"10.1080/15332861.2020.1777027","DOIUrl":"https://doi.org/10.1080/15332861.2020.1777027","url":null,"abstract":"Abstract In this study, we contribute to the social network advertising literature by examining the impact of individual differences (e.g. need for cognition, processing fluency, expertise, and gender) on the attitudes toward social network advertising. In addition, we examine the interrelationships between the attitudes toward social network advertising and consumers’ intention to engage in eWOM and intention to purchase. Our proposed model is an extension of the Technology Acceptance Model. In our model, we propose an indirect casual effect (via attitudes toward social network advertising) of perceived usefulness, perceived ease of use, incentive offering, advertisement intrusiveness, need for cognition, processing fluency, expertise and gender on intentions to engage in eWOM and on intention to purchase. Moreover, we propose a direct causal effect of attitudes toward social network advertising on intention to engage in eWOM and on intention to purchase.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2020-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332861.2020.1777027","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49227398","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Social Commerce Success: Antecedents of Purchase Intention and the Mediating Role of Trust 社交商务成功:购买意愿的前因及信任的中介作用
IF 4.3
Journal of Internet Commerce Pub Date : 2020-05-02 DOI: 10.1080/15332861.2020.1756190
Amal Dabbous, Karine Aoun Barakat, May Merhej Sayegh
{"title":"Social Commerce Success: Antecedents of Purchase Intention and the Mediating Role of Trust","authors":"Amal Dabbous, Karine Aoun Barakat, May Merhej Sayegh","doi":"10.1080/15332861.2020.1756190","DOIUrl":"https://doi.org/10.1080/15332861.2020.1756190","url":null,"abstract":"Abstract The past couple of years have witnessed the emergence of a new phenomenon known as social commerce, which incorporates the transactional aspect of e-commerce with social interactions. To date, little is known about how different factors namely; online social interactions, consumers’ engagement on social networks, perceived economic benefit and online brand awareness increase the purchase intention through social commerce. Moreover, the mediating role of trust within the social commerce literature needs further investigation. This study fills this gap by examining the duality of social commerce. It uses Structural Equation Modeling to test the proposed hypotheses. Findings show that the relationships between consumer engagement, brand awareness and intention to purchase through social commerce are fully mediated by trust. Social interactions have a direct positive impact on purchase intentions. Whereas, perceived economic benefit has a significant impact on both trust and intention to purchase through social commerce.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2020-05-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332861.2020.1756190","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43165093","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 38
Understanding Continuance Intention to Play Online Games: The Roles of Hedonic Value, Utilitarian Value and Perceived Risk 理解网络游戏的持续意图：享乐价值、功利价值和感知风险的作用
IF 4.3
Journal of Internet Commerce Pub Date : 2020-04-29 DOI: 10.1080/15332861.2020.1756189
T. Sharma, Preeti Tak, Ankit Kesharwani
{"title":"Understanding Continuance Intention to Play Online Games: The Roles of Hedonic Value, Utilitarian Value and Perceived Risk","authors":"T. Sharma, Preeti Tak, Ankit Kesharwani","doi":"10.1080/15332861.2020.1756189","DOIUrl":"https://doi.org/10.1080/15332861.2020.1756189","url":null,"abstract":"Abstract The current study examines how the perception of negative consequences or risks interacts with hedonic and utilitarian values in predicting gamers’ continuance intention to play online games. We examine the proposed model by conducting an empirical study of the responses of two hundred and one (201) online gamers using structural equation modeling. From our results, hedonic value positively impacts the continuance intention to play online games, whereas utilitarian value does not significantly impact online gaming behavior. Furthermore, at higher perceived risk levels, hedonic value enhances the online game continuance intention whereas utilitarian value has insignificant effect. At low perceived risk levels, both hedonic and utilitarian values have significant effect on continuance intentions to play online games. The study discusses the theoretical contributions as well as practical implications of our findings.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2020-04-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332861.2020.1756189","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49019616","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 12
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