Journal of Internet Commerce最新文献_第10页

The Consistency of Trust-Sales Relationship in Latin American E-Commerce 拉丁美洲电子商务中信任-销售关系的一致性

IF 4.3

Journal of Internet Commerce Pub Date : 2019-11-01 DOI: 10.1080/15332861.2021.1975426

Henry Laverde-Rojas, C. A. Martínez, O. Camargo, Gustavo Rojas-Matute, Marithza Sandoval-Escobar, J.C. Correa

引用次数: 1

Do Personality Traits and Shopping Motivations Affect Social Commerce Adoption Intentions? Evidence from an Emerging Market 个性特征和购物动机会影响社交商务的采用意图吗?来自新兴市场的证据

IF 4.3

Journal of Internet Commerce Pub Date : 2019-09-30 DOI: 10.1080/15332861.2019.1668659

G. Aydin

{"title":"Do Personality Traits and Shopping Motivations Affect Social Commerce Adoption Intentions? Evidence from an Emerging Market","authors":"G. Aydin","doi":"10.1080/15332861.2019.1668659","DOIUrl":"https://doi.org/10.1080/15332861.2019.1668659","url":null,"abstract":"Abstract Social commerce has become a hot topic since the beginning of Web 2.0 era; however, relevant research is scarce in emerging economies. This study aims to fill this research gap and answer the main research question of “what type of relevant personality traits and shopping motivations affect social commerce adoption intentions”. The research model was developed upon personality traits (openness to experience, need for uniqueness and buying impulsiveness) that are deemed to be relevant to online shopping and social media use. An online questionnaire was conducted on social media users. A total of 269 valid questionnaires were analyzed via structural equation modeling to test for the proposed relationships, majority of which emerged as non-linear. The findings highlight the significance of socialization motives in addition to utilitarian and hedonic shopping motives on social commerce adoption intentions. Openness to experience emerged as a significant trait that has an indirect effect on social commerce adoption intentions. Age and education materialized as significant demographics influencing shopping motivations in a social commerce setting.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2019-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332861.2019.1668659","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42814550","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 33

The Moderating Role of Website Familiarity in the Relationships Between e-Service Quality, e-Satisfaction and e-Loyalty 网站熟悉度在电子服务质量、电子满意度和电子忠诚关系中的调节作用

IF 4.3

Journal of Internet Commerce Pub Date : 2019-09-27 DOI: 10.1080/15332861.2019.1668658

Bahar Kaya, Elaheh Behravesh, A. Abubakar, Omer Sami Kaya, Carlos Orús

引用次数: 92

Development of an Integrated Conceptual Framework for Electronic Hedonic Service Quality (e-HSQ): An Exploratory Study 电子商务服务质量集成概念框架（e-HSQ）的开发研究

IF 4.3

Journal of Internet Commerce Pub Date : 2019-08-21 DOI: 10.1080/15332861.2019.1639127

Tamather Shatnawi

{"title":"Development of an Integrated Conceptual Framework for Electronic Hedonic Service Quality (e-HSQ): An Exploratory Study","authors":"Tamather Shatnawi","doi":"10.1080/15332861.2019.1639127","DOIUrl":"https://doi.org/10.1080/15332861.2019.1639127","url":null,"abstract":"Abstract The purpose of this research is to investigate and analyze the complex factors impacting electronic service quality (e-SQ) and to apply the outcomes to propose a conceptual integrated framework for electronic hedonic service quality (e-HSQ). The scope of published studies on e-SQ is wide, fragmented, and lacking integrated research efforts, particularly when dealing with hedonic values. This study uses a systematic literature review to trace hedonic aspects of service quality and applies qualitative research methods using two focus group interviews and the RQDA software package with applied funnel mechanism stages to derive a separate e-HSQ scale clustered into two main categories of themes—website experiential and visual—where both are integrated within the context of the Stimuli–Organism–Response framework. This has not been researched before and contributes to current literature by furthering understanding of online purchase behavior within the electronic-hedonic context. The findings and implications are discussed based on the development of the integrated framework and directions for future research are suggested.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2019-08-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332861.2019.1639127","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45533481","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 9

A Study on Online Shopping Cart Abandonment: A Product Category Perspective 基于品类视角的网上购物车放弃研究

IF 4.3

Journal of Internet Commerce Pub Date : 2019-08-05 DOI: 10.1080/15332861.2019.1641782

Jae‐Do Song

引用次数: 17

Moderating Effect of Smartphone Addiction on Mobile Wallet Payment Adoption 智能手机成瘾对移动钱包支付的调节作用

IF 4.3

Journal of Internet Commerce Pub Date : 2019-06-12 DOI: 10.1080/15332861.2019.1620045

B. Shaw, Ankit Kesharwani

引用次数: 46

How Many Likes Are Good Enough? An Evaluation of Social Media Performance 多少个赞足够好？社交媒体绩效评估

IF 4.3

Journal of Internet Commerce Pub Date : 2019-05-29 DOI: 10.1080/15332861.2021.1966724

Caitlin C. Ferreira, Jeandri Robertson, M. Reyneke

{"title":"How Many Likes Are Good Enough? An Evaluation of Social Media Performance","authors":"Caitlin C. Ferreira, Jeandri Robertson, M. Reyneke","doi":"10.1080/15332861.2021.1966724","DOIUrl":"https://doi.org/10.1080/15332861.2021.1966724","url":null,"abstract":"Abstract This paper considers the evaluation of social media performance from a user’s perspective using the expectation confirmation theory as the theoretical framework. The interplay between initial expectations and subsequent evaluations of social media performance, in particular, forms the basis of the evaluation. The research focuses on the influence that the performance of brand-related user-generated content is able to exert on a user’s brand attitude, self-image, and the development of their personal brand. This conceptual paper develops three propositions suggesting that the social media performance of brand-related user-generated content is able to influence one’s brand attitude, self-image, and personal brand respectively. A typology of four different social media user types is developed through an evaluation of the disconfirmation experienced as a result of the interplay between initial expectations and the actual evaluation of the performance of brand-related, user-generated content. The concept of social media performance is proposed, which considers the subjective evaluation of the performance of a brand-related post shared on social media platforms. In addition, the research expands the expectation confirmation theory to a new context in order to offer a more nuanced understanding of an existing yet under researched phenomenon.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2019-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45315151","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Connecting Strategies to Resources: Scale Development of a Resource Bundle for Internet Retailing 资源连接策略：网络零售资源捆绑的规模开发

IF 4.3

Journal of Internet Commerce Pub Date : 2019-05-02 DOI: 10.1080/15332861.2019.1595363

Yun-Kyung Cho

引用次数: 2

The Effect of Social Media on Perceived Information Credibility and Decision Making 社交媒体对感知信息可信度和决策的影响

IF 4.3

Journal of Internet Commerce Pub Date : 2019-04-22 DOI: 10.1080/15332861.2019.1595362

Delonia O. Cooley, Rochelle Parks-Yancy

{"title":"The Effect of Social Media on Perceived Information Credibility and Decision Making","authors":"Delonia O. Cooley, Rochelle Parks-Yancy","doi":"10.1080/15332861.2019.1595362","DOIUrl":"https://doi.org/10.1080/15332861.2019.1595362","url":null,"abstract":"Abstract Studies have found that information from celebrities, social media influencers, and people whom they know in real life affects millennial consumers’ purchasing decisions. This study investigates how celebrities, influencers, and people whom consumers know personally impacts the ways in which millennials utilize social media information to gain information about consumer products. The study also addresses factors that contribute to trusting that information. Using data from millennial college students, the authors found that Instagram was most utilized for apparel information, while YouTube was most relevant for cosmetic and hair products. However, information from people whom they knew personally was still deemed more trustworthy than that from other sources. Although research suggests that celebrities and social media influencers’ have a positive impact on raising product awareness, marketers should be cognizant that consumers still trust endorsements from people whom they know personally, above all else, regarding their purchasing decisions. Relying on celebrities and social media influencers to promote products does not substitute for or replace targeted marketing efforts to build consumers’ trust. Implications for research and practice are discussed.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2019-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332861.2019.1595362","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43421775","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 94

A Systematic Literature Review and Analysis of Mobile Retailing Adoption 移动零售应用的系统文献综述与分析

IF 4.3

Journal of Internet Commerce Pub Date : 2019-04-03 DOI: 10.1080/15332861.2019.1595364

Olli Tyrväinen, Heikki Karjaluoto

{"title":"A Systematic Literature Review and Analysis of Mobile Retailing Adoption","authors":"Olli Tyrväinen, Heikki Karjaluoto","doi":"10.1080/15332861.2019.1595364","DOIUrl":"https://doi.org/10.1080/15332861.2019.1595364","url":null,"abstract":"Abstract The purpose of this study is to provide a comprehensive updated review and analysis of mobile retailing adoption. Although research on mobile channel utilization has increased significantly in recent years and many new studies on this topic have been published, research has not yet provided a clear structure regarding how consumers’ expectations have advanced in relation to mobile retailing adoption. Thus, this study synthetizes the mobile retail adoption literature and develops a framework for it. Our systematic literature review analyzed 94 scientific articles that were published between 2010 and 2018 to determine customers’ different expectations and demands during different mobile channel adoption stages. Our findings enhance the understanding of how retailers can serve customers in each stage. In addition, our framework provides opportunities and provokes questions for further research as well as shifts the focus from technology adoption-oriented topics toward customer journeys. Highlights Customers’ previous mobile shopping experience, their stage of mobile channel use, and the retailing context determine which features are the most valuable. In the initial stages of use, when customers are unfamiliar with mobile technologies and thus lack experience on mobile channels, they prefer utilitarian benefits. In later stages, when customers are familiar with mobile channels, they value more hedonic aspects. A mobile channel is not seen as a purchasing channel but rather as a searching channel. If retailers succeed in turning a mobile channel into a purchasing channel, they can provide deeper and more satisfying customer experiences.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332861.2019.1595364","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44947404","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 12