Journal of Internet Commerce最新文献_第7页

Relational Dynamics between Customer Engagement, Brand Experience, and Customer Loyalty: An Empirical Investigation 客户参与度、品牌体验和客户忠诚度之间的关系动力学：一项实证调查

IF 4.3

Journal of Internet Commerce Pub Date : 2021-03-07 DOI: 10.1080/15332861.2021.1889818

Aaleya Rasool, F. A. Shah, M. Tanveer

引用次数: 32

Exploring the Effects of Culture on Acceptance of Online Banking: A Comparative Study of Pakistan and Turkey by Using the Extended UTAUT Model 文化对网上银行接受度影响的探索——基于扩展UTAUT模型的巴基斯坦和土耳其比较研究

IF 4.3

Journal of Internet Commerce Pub Date : 2021-02-16 DOI: 10.1080/15332861.2021.1882749

I. Khan, Zahid Hameed, S. Khan, Safeer Ullah Khan, Muhammad T. Khan

{"title":"Exploring the Effects of Culture on Acceptance of Online Banking: A Comparative Study of Pakistan and Turkey by Using the Extended UTAUT Model","authors":"I. Khan, Zahid Hameed, S. Khan, Safeer Ullah Khan, Muhammad T. Khan","doi":"10.1080/15332861.2021.1882749","DOIUrl":"https://doi.org/10.1080/15332861.2021.1882749","url":null,"abstract":"Abstract This study investigates and compares online banking (OB) acceptance in the cultures of Pakistan and Turkey by employing the unified theory of acceptance and use of technology (UTAUT2) integrated with perceived credibility to predict customers’ behavioral intentions (BI) and their usage of online banking. This study further investigates the moderation influence of five cultural dimensions on customers’ usage behavior (UB). Using an online survey, data were collected through a questionnaire from 322 bank customers in Pakistan and 405 in Turkey. Structural equation modeling through Smart-PLS was used to analyze relationships among the constructs. Our analysis shows that performance expectancy (PE), hedonic motivation, habit (HT), and perceived credibility (PC) are determinants of OB acceptance in Pakistan, whereas PE, social influence, price value, HT, and PC are the factors affecting Turkish bank customer intentions. Results of the cultural moderators show that collectivism and long-term/short-term orientation affect customers’ UB in Pakistan while uncertainty avoidance, power distance, and masculinity/femininity moderate the UB of Turkish customers. Our findings provide new insights for developing online banking in both countries.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2021-02-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332861.2021.1882749","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47652090","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 30

Fluctuating Attitudes and Behaviors of Customers toward Online Shopping in Times of Emergency: The Case of Kuwait during the COVID-19 Pandemic 紧急情况下消费者网上购物态度和行为的波动——以新冠肺炎大流行期间的科威特为例

IF 4.3

Journal of Internet Commerce Pub Date : 2021-02-09 DOI: 10.1080/15332861.2021.1882758

Rashed Alhaimer

引用次数: 41

Online Review Antecedents of Trust, Purchase, and Recommendation Intention: A Simulation-Based Experiment for Hotels and AirBnBs 信任、购买和推荐意愿的在线评论前因:基于酒店和airbnb的模拟实验

IF 4.3

Journal of Internet Commerce Pub Date : 2021-01-21 DOI: 10.1080/15332861.2020.1870342

Christopher P. Furner, John R. Drake, Robert A. Zinko, E. Kisling

引用次数: 17

Electronic Banking Service Quality: Perception of Customers in the Greater Accra Region of Ghana 电子银行服务质量：加纳大阿克拉地区客户的认知

IF 4.3

Journal of Internet Commerce Pub Date : 2021-01-15 DOI: 10.1080/15332861.2020.1870340

Joseph Emmanuel Tetteh

{"title":"Electronic Banking Service Quality: Perception of Customers in the Greater Accra Region of Ghana","authors":"Joseph Emmanuel Tetteh","doi":"10.1080/15332861.2020.1870340","DOIUrl":"https://doi.org/10.1080/15332861.2020.1870340","url":null,"abstract":"Abstract The purpose of this study is to examine the impact of electronic banking service quality (SQ) on customer satisfaction (CS) and customer loyalty (CL). It also sought to compare differences between SQ delivery of domestic and foreign origin banks operating in the Greater Accra Region of Ghana. Structural equation modeling (SEM) was employed to investigate the relationships between the dimensions of electronic banking SQ, CS and CL. In addition, the Wilcoxon-Mann-Whitney test was also conducted to establish the differences in electronic banking SQ between local banks and foreign banks. The results show that, all four dimensions of SQ, namely convenience, ease of use, accessibility, and affordability were found to be significant positive drivers of CS. The study also found that CS fully mediates the relationship between all four electronic banking SQ dimensions and CL. Additionally, the study reports that on average foreign origin banks deliver better electronic banking SQ to their customers than domestic banks. Domestic banks should invest more in improving electronic banking SQ to drive CS, CL and ultimately firm performance. The findings of this study reinforce literature on the positive influence of SQ on CS and CL.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2021-01-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332861.2020.1870340","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43912717","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

Diversified Online Review Websites as Accelerators for Online Impulsive Buying: The Moderating Effect of Price Dispersion 多元化在线评论网站对在线冲动购买的促进作用:价格离散的调节作用

IF 4.3

Journal of Internet Commerce Pub Date : 2021-01-02 DOI: 10.1080/15332861.2020.1868227

Chun-Der Chen, Edward C. S. Ku

引用次数: 13

The Impact of Anthropomorphism on Consumers’ Purchase Decision in Chatbot Commerce 聊天机器人商务中拟人化对消费者购买决策的影响

IF 4.3

Journal of Internet Commerce Pub Date : 2021-01-02 DOI: 10.1080/15332861.2020.1863022

M. Han

引用次数: 64

On m-Commerce Adoption and Augmented Reality: A Study on Apparel Buying Using m-Commerce in Indian Context 移动商务采用与增强现实:印度移动商务服装购买研究

IF 4.3

Journal of Internet Commerce Pub Date : 2020-12-22 DOI: 10.1080/15332861.2020.1863023

Mohit Manchanda, Madhurima Deb

{"title":"On m-Commerce Adoption and Augmented Reality: A Study on Apparel Buying Using m-Commerce in Indian Context","authors":"Mohit Manchanda, Madhurima Deb","doi":"10.1080/15332861.2020.1863023","DOIUrl":"https://doi.org/10.1080/15332861.2020.1863023","url":null,"abstract":"Abstract The present study examines the impact of anthropomorphism and augmented reality (AR) on consumers’ attitudes and intention to adopt m-commerce. A questionnaire-based survey was conducted amongst 541 Executive MBA students who had never previously used AR-mediated m-commerce to purchase merchandise from a retail brand. SPSS and AMOS 21 were used to construct a structural equation model to test our conceptual model. The results indicate that anthropomorphization of AR-mediated m-commerce positively affects consumer confidence, perception of innovativeness, and subjective norms attributed to AR-mediated m-commerce, which in-turn positively affect the attitude toward AR-mediated m-commerce. Simultaneously, anthropomorphization of AR-mediated m-commerce negatively affects cynicism and product usage obstructions, whereas cynicism negatively affects attitudes toward AR-mediated m-commerce. Consequently, the study establishes that anthropomorphizing AR-mediated m-commerce positively affects attitude, and it promotes the adoption of m-commerce. This information is crucial for retail industries in emerging markets, and it fills a notable knowledge gap in the AR and m-commerce literature by demonstrating that anthropomorphism helps to stimulate consumer confidence and dispel consumer doubts about AR-mediated m-commerce. It also validates the replacement of perceived ease of use and perceived usefulness with confidence and cynicism when applying the technology acceptance model in emerging markets.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2020-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332861.2020.1863023","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46174706","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 24

Testing the Various Guises of Conversational Human Voice: The Impact of Formality and Personalization on Customer Outcomes in Online Complaint Management 测试对话人声的各种准则：在线投诉管理中形式性和个性化对客户结果的影响

IF 4.3

Journal of Internet Commerce Pub Date : 2020-11-20 DOI: 10.1080/15332861.2020.1848060

S. Decock, Bernard De Clerck, Chloé Lybaert, Koen Plevoets

{"title":"Testing the Various Guises of Conversational Human Voice: The Impact of Formality and Personalization on Customer Outcomes in Online Complaint Management","authors":"S. Decock, Bernard De Clerck, Chloé Lybaert, Koen Plevoets","doi":"10.1080/15332861.2020.1848060","DOIUrl":"https://doi.org/10.1080/15332861.2020.1848060","url":null,"abstract":"Abstract In this study, we examine the effects of degree of personalization and formality on customers’ attitudes and behavioral intentions in complaint replies on social media. This study differs from previous research in examining less extreme manipulations of personalization and formality, and in operationalizing personalization in the shape of routinized and individualized answers to multiple posts. In two experimental studies, we test the impact of personalization and formality on customers’ satisfaction with how the complaint is handled, their perception of the customer service agent in terms of how well the agent treated them (perceived interactional justice) and to what extent the agent made efforts to have an engaging conversation with them (perceived conversational human voice), and on four semantic differentials (professional-unprofessional, fake-genuine, friendly-unfriendly and respectful-disrespectful). The results show a positive main effect of increased personalization and informality and clearly foreground the importance of individualized responses as the stronger effect. The results also support the Persuasion Knowledge Model in showing how informality may backfire in routinized responses, suggesting that informal but routinized language use triggers suspicion with customers that the company is trying to persuade and manipulate them.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2020-11-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332861.2020.1848060","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43828224","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 11

Examining the Influence of Atmospheric Cues on Online Impulse Buying Behavior across Product Categories: Insights from an Emerging E-Market 考察气氛线索对跨产品类别在线冲动购买行为的影响:来自新兴电子市场的见解

IF 4.3

Journal of Internet Commerce Pub Date : 2020-10-27 DOI: 10.1080/15332861.2020.1836593

F. Sarah, Chai-Lee Goi, Fayrere Chieng, Khan M.R. Taufique

引用次数: 21