Journal of Internet Commerce最新文献_第4页

Logistics Service Quality in Online Shopping: A Bibliometric Analysis 网络购物中的物流服务质量:文献计量分析

IF 4.3

Journal of Internet Commerce Pub Date : 2021-12-17 DOI: 10.1080/15332861.2021.2011598

Soma Amol Dhaigude, B. Mohan

{"title":"Logistics Service Quality in Online Shopping: A Bibliometric Analysis","authors":"Soma Amol Dhaigude, B. Mohan","doi":"10.1080/15332861.2021.2011598","DOIUrl":"https://doi.org/10.1080/15332861.2021.2011598","url":null,"abstract":"Abstract This paper outlines the main areas and latest developments of logistics service quality (LSQ) in the context of business to consumer (B2C) online shopping and proposes future research directions. More specifically, this paper has three objectives: What is the status of research of LSQ in B2C e-tailing? Which themes involving the field are the most popular among scholars? What are the possibilities for future research? This study examined a sample of 177 papers from the Scopus and ISI Web of Science databases to find research activity on LSQ in B2C online shopping between 2001 and early 2021 using bibliometric analysis. The methodology involves selecting, analyzing, and classifying 177 papers into authors, journals, time, focus areas, keywords, country, citation, co-citation, and thematic distribution analysis. Four major themes have emerged, LSQ for integrating traditional retail with omnichannel retail; LSQ and inventory management; LSQ and supply chain collaboration and LSQ transformation to E-LSQ. It gives researchers and scholars information to help them work on new developments of LSQ in B2C e-tailing and create strategies, models, and structures for increasing firm performance and customer satisfaction.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2021-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59886603","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

The Effects of Brand Community Identification on Consumer Behavior in Online Brand Communities 品牌社群认同对线上品牌社群消费者行为的影响

IF 4.3

Journal of Internet Commerce Pub Date : 2021-12-13 DOI: 10.1080/15332861.2021.2011597

C. Valmohammadi, Roghayeh Taraz, Rasoul Mehdikhani

引用次数: 4

Does Familiarity Matter? Examining Model Familiarity in Instagram Advertisements 熟悉程度重要吗?Instagram广告中模特熟悉度的检验

IF 4.3

Journal of Internet Commerce Pub Date : 2021-12-08 DOI: 10.1080/15332861.2021.2011600

L. Copeland, Jewon Lyu, Jin K. Han

{"title":"Does Familiarity Matter? Examining Model Familiarity in Instagram Advertisements","authors":"L. Copeland, Jewon Lyu, Jin K. Han","doi":"10.1080/15332861.2021.2011600","DOIUrl":"https://doi.org/10.1080/15332861.2021.2011600","url":null,"abstract":"Abstract The effectiveness of celebrity influencers on consumers’ responses in social media ads is under-explored yet critical for marketers to practice better communication strategies to young Instagram users. Therefore, the purpose of this study is to examine how young Instagram users (e.g., generation Z and millennials) establish consumer-brand relationships (i.e., parasocial interaction, related closeness) through perceived values toward an Instagram ad (i.e., similarity/likability, perceived interactivity, exposure/openness), especially between familiar versus unfamiliar models. Through the lens of Parasocial Interaction Theory, relationship strength is differentiated depending on types of content, thus this study scrutinizes the effects of the relationship between consumers and familiarity of models on positive relationship building and the variables associated with and influence that relationship. An online survey of 274 Instagram users was conducted via Amazon Mturk. Data analyses were conducted, using SPSS 25.0 and a multigroup structural equation modeling was utilized, using AMOS 22.0, to test the suggested relationships. The study findings provide insights to marketers on how to practice better social media marketing strategies by collaborating with influencers/celebrities and exhibit effective and relevant marketing campaigns to targeted audiences. Our study results confirmed likeability as one of the strongest predictors for parasocial interaction which is in line with the findings from previous studies regarding Parasocial Interaction Theory. Though openness was addressed and confirmed as one of critical factors that lead consumers’ PSI, our finding demonstrates that importance of openness matters for only familiar models. Future research is explored.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2021-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45993926","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

What Makes Brand Social Media Posts Engaging? An Integrative Framework and Future Research Agenda 是什么让品牌社交媒体帖子具有吸引力?一个综合框架和未来的研究议程

IF 4.3

Journal of Internet Commerce Pub Date : 2021-12-08 DOI: 10.1080/15332861.2021.2011599

Qi Deng, M. Hine, Shaobo Ji, Yun Wang

引用次数: 1

The Impact of Positive Purchase-Centered UGC on Audience’s Purchase Intention: Roles of Tie Strength, Benign Envy and Purchase Type 积极购买型UGC对受众购买意愿的影响:纽带强度、良性嫉妒和购买类型的作用

IF 4.3

Journal of Internet Commerce Pub Date : 2021-11-30 DOI: 10.1080/15332861.2021.2001737

Jingyi Duan

{"title":"The Impact of Positive Purchase-Centered UGC on Audience’s Purchase Intention: Roles of Tie Strength, Benign Envy and Purchase Type","authors":"Jingyi Duan","doi":"10.1080/15332861.2021.2001737","DOIUrl":"https://doi.org/10.1080/15332861.2021.2001737","url":null,"abstract":"Abstract An increasingly ubiquitous phenomenon on social media is that consumers create user-generated content (UGC) to display their purchases. This type of UGC is purchase-centered. The viewers of the UGC can include both close friends (strong ties) and acquaintances (weak ties). This paper conducted a series of five studies to fill research gaps about the relations between tie strength, purchase intention, and benign envy. The results of the first three studies consistently show that tie strength between the buyer and the viewers positively influences the viewers’ feeling of benign envy, which in turn affects viewers’ purchase intention toward the displayed purchase. Furthermore, two additional experiments identify purchase type as a moderator of the mediation effect. Specifically, benign envy mediates the effect when the purchase is a material one but not an experiential one. These findings not only reveal how the viewers of purchase-centered UGC are influenced by tie strength and benign envy, but also demonstrate the role of purchase type in the effect of purchase-centered UGC. This research extends multiple research streams including tie strength, social comparison, and purchase type. Additionally, this research provides important implications for the practices of advertising, UGC marketing, and influencer marketing.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2021-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42944584","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Online Compulsive Buying as a Coping Strategy for Self-Uncertainty: The Moderating Role of Gender in China 网上强迫购买作为应对自我不确定性的策略：性别在中国的调节作用

IF 4.3

Journal of Internet Commerce Pub Date : 2021-10-19 DOI: 10.1080/15332861.2021.1988242

Yanan Liu, Alexander Unger, Chongzeng Bi, Julie Papastamatelou, Gerhard Raab

{"title":"Online Compulsive Buying as a Coping Strategy for Self-Uncertainty: The Moderating Role of Gender in China","authors":"Yanan Liu, Alexander Unger, Chongzeng Bi, Julie Papastamatelou, Gerhard Raab","doi":"10.1080/15332861.2021.1988242","DOIUrl":"https://doi.org/10.1080/15332861.2021.1988242","url":null,"abstract":"Abstract Self-uncertainty is of high relevance for a wide range of thinking and behavior, associated with compulsive buying patterns, since a high level of self-uncertainty is an interfering factor for a stable and consistent self. In turn, online compulsive buying is caused by a wide range of negative personality traits or states. Consequently, self-uncertainty can be viewed as a new important potential predictor for online compulsive buying. With the development of e-commerce, online compulsive buying has been identified as an increasing pathological buying pattern with severe consequences, such as debts, psychological distress and conflicts in partnerships, in particular for female and young consumers. Until now self-uncertainty has not been considered as a factor of influence on either compulsive buying or online compulsive buying. Present research aims to close this gap and investigate whether self-uncertainty affects online compulsive buying and if this effect is moderated by gender. Our sample consisted of Chinese University students (n = 404) who completed the Self-Uncertainty questionnaire , and a modified version of the Bergen Shopping Addiction Scale. We observed that self-uncertainty affects online compulsive buying and that self-uncertainty increases online compulsive buying for females, but not for males.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2021-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47622125","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Commentary on Progressing Understanding of Online Customer Engagement: Recent Trends and Challenges 评论对在线客户参与的不断理解:最近的趋势和挑战

IF 4.3

Journal of Internet Commerce Pub Date : 2021-10-02 DOI: 10.1080/15332861.2021.1995960

J. Islam, Z. Rahman, R. Connolly

引用次数: 10

Demystifying User’s Attachment of Smartphone Apps: A Value Orientation Perspective 揭秘用户对智能手机应用的依恋:价值取向视角

IF 4.3

Journal of Internet Commerce Pub Date : 2021-10-02 DOI: 10.1080/15332861.2021.1979301

Souvik Roy, Ankit Kesharwani, Ashish Gupta

{"title":"Demystifying User’s Attachment of Smartphone Apps: A Value Orientation Perspective","authors":"Souvik Roy, Ankit Kesharwani, Ashish Gupta","doi":"10.1080/15332861.2021.1979301","DOIUrl":"https://doi.org/10.1080/15332861.2021.1979301","url":null,"abstract":"Abstract This study aims to understand how features of an app can enhance smartphone app retention behavior among its users. Based on the literature review five features (relationship features, self-congruity, presentation style, novelty, and social connection) have been identified to influence the app self-connection, and app self-prominence, which in turn, eventually predict the affective commitment and behavioral attachment (i.e. word of mouth) of the app users. From a value orientation perspective, apps can be classified under three categories, namely, (i) Utilitarian apps, (ii) Hedonic apps, and (iii) Social network sites apps based on their usage and functionality. To enhance the generalizability of the study, data were collected from 750 active app users, i.e. 250 respondents from each category and a multi-group invariance analysis was performed to determine the significant effect of each category of apps on app retention behavior. The empirical results of the analysis highlighted the differential values exhibited by these five app features across three categories of smartphone apps. The findings escort the app-based marketers, and app developers to have a more sophisticated understanding of the respective category app features for desired business outcomes. The uniqueness of the present study is highlighted in its proposed integral framework that conceptualizes specific features of an app that the marketers can focus on to develop better-designed apps the users want.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2021-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42719757","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Retail Consumers’ Behavioral Intention to Use Augmented Reality Mobile Apps in Pakistan 巴基斯坦零售消费者使用增强现实移动应用程序的行为意向

IF 4.3

Journal of Internet Commerce Pub Date : 2021-09-11 DOI: 10.1080/15332861.2021.1975427

Muhammad Saleem, Suzilawati Kamarudin, H. Shoaib, A. Nasar

{"title":"Retail Consumers’ Behavioral Intention to Use Augmented Reality Mobile Apps in Pakistan","authors":"Muhammad Saleem, Suzilawati Kamarudin, H. Shoaib, A. Nasar","doi":"10.1080/15332861.2021.1975427","DOIUrl":"https://doi.org/10.1080/15332861.2021.1975427","url":null,"abstract":"Abstract Augmented reality is an emerging and promising technology to expand consumer shopping experiences in the retail sector. How augmented reality apps can impact consumer perceptions is still in debate. This study investigates the influence of augmented reality mobile apps on consumers’ behavioral intention to use this technology, using the technology acceptance model. Data were collected from 363 undergraduate and graduate university students in Pakistan. The partial least squares structural equation modeling was applied to check the path relationships. Study participants' experience and perception were measured through the direct and indirect effects of the augmented reality-based mobile app. The study findings indicated that augmented reality app directly influences perceived usefulness, perceived ease of use, perceived enjoyment, and indirect influence on attitude toward use and behavioral intention to use. Thus, there is no sequential mediation effect of perceived ease of use and attitude toward use between augmented reality app and behavior intention to use. This study is the first to contribute theory toward understanding retail customer perceptions about augmented reality app and their behavioral intention to use it in Pakistan.","PeriodicalId":46488,"journal":{"name":"Journal of Internet Commerce","volume":null,"pages":null},"PeriodicalIF":4.3,"publicationDate":"2021-09-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41503119","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 18

Organizational Factors Affecting Successful Implementation of Chatbots for Customer Service 影响聊天机器人成功实现客户服务的组织因素

IF 4.3

Journal of Internet Commerce Pub Date : 2021-08-31 DOI: 10.1080/15332861.2021.1966723

Juliana J. Y. Zhang, Asbjørn Følstad, C. Bjørkli

引用次数: 14