是什么让品牌社交媒体帖子具有吸引力?一个综合框架和未来的研究议程

IF 4.1 Q2 BUSINESS
Qi Deng, M. Hine, Shaobo Ji, Yun Wang
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引用次数: 1

摘要

创建吸引人的品牌帖子对社交媒体营销人员来说既重要又具有挑战性。虽然之前的研究表明,数字营销人员可以战略性地设计品牌帖子以提高消费者参与度,但目前尚不清楚哪种帖子内容更有效,适合哪个品牌,以及以何种方式。本文通过对82篇关于消费者与品牌社交媒体帖子互动的实证论文的深入回顾,发现以往的研究采用了高度一致和趋同的研究设计,但产生了许多不一致甚至矛盾的结果。本文开发了一个消费者参与社交媒体上品牌帖子的综合框架,并确定和讨论了四个未来的研究议程。本文提供了消费者参与社交媒体研究中品牌帖子的概况描述,以及可以进一步探索的潜在研究议程的路线图。本文还为数字营销从业者提供了在社交媒体上设计品牌帖子的有用见解。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
What Makes Brand Social Media Posts Engaging? An Integrative Framework and Future Research Agenda
Abstract Creating engaging brand posts is both vital and challenging for social media marketers. While previous research suggests that digital marketers can strategically design brand posts to enhance consumer engagement, it is unclear what post contents work better, for which brand, and in what way. Through the in-depth review of 82 empirical papers on consumer engagement with brand social media posts, this paper shows that previous research has adopted a highly consistent and convergent research design but produced many inconsistent, sometimes even contradictory results. An integrative framework of consumer engagement of brand posts on social media is developed, and four future research agendas are identified and discussed. This paper provides a landscape description on consumer engagement with brand posts on social media research and a roadmap of potential research agendas that can be further explored. This paper also provides digital marketing practitioners useful insights in designing brand posts on social media.
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来源期刊
CiteScore
10.50
自引率
7.00%
发文量
18
期刊介绍: The business world has undergone many changes because of information technology, and the impact of the Internet may cause one of the biggest yet. While many people use the Internet for educational and entertainment purposes, organizations and companies are looking for ways to tie their internal networks to this global network to conduct electronic commerce. While companies have been conducting business electronically with suppliers and customers for many years, conducting online commerce via the Internet offers even greater opportunities for multinational, national, and even small businesses to cut costs, improve efficiency, and reach a global market.
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