{"title":"Professional Satisfaction as a Key Factor in Employee Retention: A case of the Service Sector","authors":"Yeliz Pekerşen, Onur Tugay","doi":"10.29036/jots.v11i20.123","DOIUrl":"https://doi.org/10.29036/jots.v11i20.123","url":null,"abstract":"The aim of this study is to determine the relationship between the reasons for workers employed in catering and kitchen departments leaving their jobs and their job satisfaction. In accordance with this purpose, data were collected by a convenience sampling method with 244 employees between 10.04.2019-24.04.2019 including food and beverage and kitchen departments in the three, four, and five-star hotels operating in Eskişehir. According to the data obtained, it is concluded that the majority of the hotel employees consider the fact that the wages paid in the enterprises are not satisfactory and that there is not a significant relationship between the reasons for hotel employees' ceasing of employment and their occupational satisfaction levels. It can be stated that employees have a great role in increasing the rate of profit, which is the main purpose of the hotel enterprises, to run the business smoothly, and to ensure customer satisfaction and loyalty. Therefore, it is an important issue to focus on meeting the professional satisfaction levels of the employees and determining the possible factors that may lead to ceasing employment.","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2020-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48555000","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Influence of VFR Tourism on the Quality of Life of the Resident Population","authors":"Alfonso González Damián, Alma Rosa Macías Ramírez","doi":"10.29036/jots.v11i20.142","DOIUrl":"https://doi.org/10.29036/jots.v11i20.142","url":null,"abstract":"The aim of this document is to report on characteristics of VFR travel, the perceived impacts of these trips, and their effects on the quality of life of the resident community. Cozumel, an international insular tourist destination in Mexico, is taken as case of study. Data were obtained from a cross-sectional observational study, driven by survey conducted in Cozumel to characterize VFR trips, using an instrument that has been previously tested in other destinations and a composite scale was constructed to measure perceived quality of life by means of a survey administered to a sample of Cozumel residents. Structural equation models were used to test the influence of the social impacts perceived by the population on their quality of life. The movement of VFR travellers to Cozumel is significant, although their main expenses are not used in commercial accommodation. Community and economic impacts are perceived as significant by the population, whereas the impact on mobility and local transportation is perceived as negative. The direct and positive influence of economic benefits on the quality of life of local population was significant, whereas community-related and transportation-related impacts were significant only for residents who were not visited by friends or relatives. The main implications of these findings lead to the need to examine, in greater detail, the quality of life of residents in tourism destinations receiving VFR travelers. Thus, the main contribution of this paper, is to figure out that it is not the same to receive visitors than to observe others receiving them, not just in economic terms, but in terms of emotional and community well-being. This contrast is very likely to be confirmed in studies carried out in other international tourism destinations around the world.","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2020-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43393916","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Increasing tourism competitiveness: Connecting Blue and Green Croatia","authors":"Ivan Kelić, A. Erceg, Ivana Čandrlić-Dankoš","doi":"10.29036/jots.v11i20.138","DOIUrl":"https://doi.org/10.29036/jots.v11i20.138","url":null,"abstract":"The objective of this article is to identify if unique local food and local cuisine in some regions can be used as a marketing tool to attract visitors to a destination and increase its competitiveness. This article focuses on establishing success criteria for cooperation between companies from so-called blue (Coastal) and so-called green (Continental Eastern) Croatia for increasing competitiveness of tourism destination. To gain insight into the most important trends in connecting blue and green Croatia, primary research was conducted on identification preferences referring to how high-quality products carry a strong tourist identity of green Croatia. For the purpose of a survey, the authors used a sample of 134 industry experts involved in developing tourism products through formal or informal activities. The first level of research was to explore consumer interrelation based on the frequency of using domestic and foreign products. In the second part, respondents were invited to express a degree of agreement with certain statements. The results indicated that there is statistical significance between the female sex and information on the origin of products, raw materials, and foodstuffs and recipes (education) for the preparation of a product. The paper makes a recommendation on how small and medium-size producers can increase their competitiveness and have better sales results and at the same time give policy recommendations to local and regional governments. As recommendations for further research, we propose to examine a) the economic impact at the national level; and b) the economic impact of programs aimed at connecting blue and green Croatia on both included parts.","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2020-05-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46066575","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Slovak Airports As Profit/Loss Making Entities: Consequences For Transport Policies","authors":"A. Sedláčková, Denisa Švecová, A. Tomová","doi":"10.29036/jots.v10i19.112","DOIUrl":"https://doi.org/10.29036/jots.v10i19.112","url":null,"abstract":"Regional airports in the European Union have been studied in several papers so far, however, not delivering a lot of knowledge of airports as profit/loss making entities. In the paper, we focus on the Slovak airports which are typical representatives of regional airports in the EU. As there is the knowledge gap in the field of airports in newer member countries of the EU, we explain the specific socio-economic context of the airports in the Slovak Republic against a background of their financial ratios. Our findings are suggestive of the need to set a clear dividing line and interface between national airport policies of member countries of the EU and the EU common airport policy.","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2019-12-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42851925","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Identification of Business Model Complementarity and the Factors that Determine it in the Klaipeda City Incoming Tourism","authors":"R. Kinderis","doi":"10.29036/jots.v10i19.107","DOIUrl":"https://doi.org/10.29036/jots.v10i19.107","url":null,"abstract":"The main goal of this research was to determine the complementarity of the business models of the investigated enterprises and the factors determining it in the Klaipeda city (Lithuania) incoming tourism. Research was based on the methodological approach of the qualitative research (the phenomenological case study). Data of the research were obtained by using the instrument of partially structured expert interview. As the results of the research, the concept of business model complementarity and the factors that determine it in the tourism business was theoretically analysed; the conceptual model of business model complementarity and the factors that determine it in the incoming tourism was identified, analysed in practice and presented as well. The research results can be used in several practical fields of activities: the obtained results allow to strengthen managerial impact to the creation and development of the potential partnerships; the research methodology is easily adaptable for the determination of business model complementarity of companies that operate in other business systems and prepared research instrument can be considered as a diagnostic tool for inter-organisational relations, it can be used to determine and evaluate the complementarity of company business models in various business systems.","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2019-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48630122","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Importance of Discount Rate and Trustfulness of A Local Currency for the Development of Local Tourism","authors":"M. Civelek, A. Ključnikov, V. Krajčík, J. Žufan","doi":"10.29036/jots.v10i19.117","DOIUrl":"https://doi.org/10.29036/jots.v10i19.117","url":null,"abstract":"Local currencies have been used to achieve local economic, social and environmental goals that are not attained by national currencies. Thus, they can also be applied as a mean of the regional development focused on the development of the local tourism. However, trustworthiness and costs of local currencies have been some of the main impediments in their widely usage. Therefore, discount rates that practitioners (including municipal authorities and governments) of local currencies present for potential users might play a key role to deal with these issues. Within this context, this research intends to assess the relationship between discount rates that potential users demand to use local currencies (a paper-based and a digital) and their trust to these currencies. To hit this target, a questionnaire survey was directed to 407 employees of a regional business in Cieszyn Silesia region and the responses were analyzed by binary logistic regression test in SPSS Statistical Software. The results confirm that potential users with more trust to local currencies have more tendencies to demand higher discount rates. Cultural values, occupational status, age, income levels of respondents and potential roles of governments and local authorities in local currency implementations might be the reasons of these findings. \u0000 ","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2019-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46372548","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Small Businesses in Cultural Tourism in a Central European Country","authors":"L. Mura, Patrik Kajzar","doi":"10.29036/jots.v10i19.110","DOIUrl":"https://doi.org/10.29036/jots.v10i19.110","url":null,"abstract":"The aim of this article is to test the hypotheses whether the selected cultural and historical monuments and cultural events are an inspiration for tourists to visit. Our main objective is to determine whether a statistical relationship can be detected between the number of selected monuments and cultural events in Czech Republic and the number of its visitors. All analyzed data on this cultural destination was obtained from the statistics of NIPOS (The National Information and Consulting Centre for Culture between 2008 – 2017). Historical monuments that charge admission fees were statistically analyzed. SPSS will be used to calculate the correlation coefficient. Based on the results of H1 verification, there is no statistically significant difference between the number of monuments accessible to visitors for a fee and the average number of visitors per single historical monument. According to H2 verification, there is no statistically significant difference between the number of cultural events in historical monuments and the number. of visitors attending these cultural events. Cultural monuments and cultural events are one of the alternative motivations to attract tourists to the cities. If there is no improvement in tourism infrastructure, it will be very difficult to attract visitors.","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2019-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45204317","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Uniqueness Of The Hungarian Rural Tourism Supply","authors":"Márta Kóródi, L. Dávid","doi":"10.29036/jots.v10i19.93","DOIUrl":"https://doi.org/10.29036/jots.v10i19.93","url":null,"abstract":"In an increasingly competitive market for tourism service providers, it is possible to improve or preserve positions by providing a special, high-experience content assortment. Uniqueness should also be emphasized in order to increase the attractiveness of rural tourism in Hungary. From a professional point of view, the necessity of supplying basic service items (ubiquity) and the special elements (uniqueness) are unquestionable in national rural tourism, but their actual optimal proportion is undetermined. The aim of the research is to investigate the uniqueness of rural tourism products, to identify which ones are the general and the specific elements of supply. The questions of the exploratory research will be answered by analysing a database of registered service providers of FATOSZ (Hungarian National Association of Rural and Agrotourism) based on a set of criteria designed to measure uniqueness. Data from the primary observation were analysed using descriptive statistical methods and contextual analysis. The main findings of the research were related to the experience content, which are closely related to the accommodation, environment and tourists’ activity during the stay.","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2019-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46526622","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Mária Matijová, Erika Onuferová, M. Rigelský, V. Stanko
{"title":"Impact of Selected Indicators of Tourism Capacity and Performance in the Context of the Unemployment Rate in Slovakia","authors":"Mária Matijová, Erika Onuferová, M. Rigelský, V. Stanko","doi":"10.29036/jots.v10i19.95","DOIUrl":"https://doi.org/10.29036/jots.v10i19.95","url":null,"abstract":"Tourism is considered to be the largest service sector leading to a number of social and economic changes. The aim of this paper is to deduce the impacts of selected indicators of capacity and performance of tourism (such as number of accommodation facilities, number of beds, number of visitors in accommodation facilities, number of visitor’s overnight stays, average price of accommodation, and revenue of accommodation) on the socio-economic development of the national economy quantified by the rate of registered unemployment. The data were obtained from database of Statistical Office of the Slovak Republic on annually period. The analysis was carried out at the NUTS 3 level of Slovakia in the period between 2008 and 2017. Determining the extent of the impact of tourism capacity and profit potential indicators on the rate of registered unemployment in Slovakia has shown the supreme importance embodied in the average price for accommodation, confirmed by the result of the regression analysis, concluding that the unemployment rate decreases as the average price for accommodation increases. The analyses described were carried out using regression models, where the resulting relation between the price of accommodation and unemployment was conducted by using the simple linear regression. ","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2019-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43447666","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Table of Content","authors":"Doc. Ing. Aleksandr Ključnikov, Ph.D.","doi":"10.29036/jots.v10i18.97","DOIUrl":"https://doi.org/10.29036/jots.v10i18.97","url":null,"abstract":"","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2019-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44576615","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}