Professional Satisfaction as a Key Factor in Employee Retention: A case of the Service Sector

IF 3.1 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Tourism and Services Pub Date : 2020-06-30 DOI:10.29036/jots.v11i20.123

Yeliz Pekerşen, Onur Tugay

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引用次数: 14

Abstract

The aim of this study is to determine the relationship between the reasons for workers employed in catering and kitchen departments leaving their jobs and their job satisfaction. In accordance with this purpose, data were collected by a convenience sampling method with 244 employees between 10.04.2019-24.04.2019 including food and beverage and kitchen departments in the three, four, and five-star hotels operating in Eskişehir. According to the data obtained, it is concluded that the majority of the hotel employees consider the fact that the wages paid in the enterprises are not satisfactory and that there is not a significant relationship between the reasons for hotel employees' ceasing of employment and their occupational satisfaction levels. It can be stated that employees have a great role in increasing the rate of profit, which is the main purpose of the hotel enterprises, to run the business smoothly, and to ensure customer satisfaction and loyalty. Therefore, it is an important issue to focus on meeting the professional satisfaction levels of the employees and determining the possible factors that may lead to ceasing employment.

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职业满意度是员工留任的关键因素:以服务业为例

本研究的目的是确定餐饮和厨房部门员工离职的原因与他们的工作满意度之间的关系。为此，采用方便抽样的方法，在2019年4月10日- 2019年4月24日期间，对在eski希尔经营的三、四、五星级酒店的244名员工进行数据收集，包括餐饮和厨房部门。根据所获得的数据，我们得出结论，大多数酒店员工认为企业支付的工资不令人满意，酒店员工离职的原因与职业满意度之间没有显著的关系。可以说，员工在提高利润率方面有很大的作用，这是酒店企业的主要目的，经营顺利，保证顾客的满意度和忠诚度。因此，关注满足员工的职业满意度水平，确定可能导致离职的因素是一个重要的问题。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Tourism and Services HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

7.80

自引率

16.70%

发文量

期刊介绍： Journal of Tourism and Services, established in September 2010, is the international reviewed scientific research journal published by the Center for International Scientific Research of VŠO and VŠPP in cooperation with the following partners. The journal publishes high-quality scientific papers and essays with a focus on tourism and service industry development. Together with the scientific part and in order to promote the exchange of current and innovative ideas and stimulating debate, the Journal also includes Reviews of Existing Work or Short Essays, Research Notes, and Research and Industry sections to address important topics and advance theoretical knowledge or thinking about key areas of tourism and services and to allow researchers to present initial findings and reflections or problems concerning fieldwork and research in general.