2010 7th International Conference on Service Systems and Service Management最新文献_第3页

Today and tomorrow of vending machine and its services in Japan 今天和明天的自动售货机及其在日本的服务

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530240

T. Yokouchi

引用次数: 15

A new elliptic curve diffie-hellman two-party key agreement protocol 一种新的椭圆曲线diffie-hellman两方密钥协议

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530179

Eun-Jun Yooni, K. Yoo

引用次数: 13

The moderating effect of retailer image on customers' satisfaction-loyalty link 零售商形象对顾客满意-忠诚关系的调节作用

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530163

Yung-Hsin Chen, Xia Wang, Ying-Ying Wang, Shuo-Chang Tsai

{"title":"The moderating effect of retailer image on customers' satisfaction-loyalty link","authors":"Yung-Hsin Chen, Xia Wang, Ying-Ying Wang, Shuo-Chang Tsai","doi":"10.1109/ICSSSM.2010.5530163","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530163","url":null,"abstract":"Distribution channel as one of important entities in the service sector, how channel members operate is seriously relevant to the general public. Though categorized as the down-stream of the supply chain, leveraging market power for own interest is a way of life for channel members, as opposed to coordination and collaboration of activities with mutual trust performed by tiers of suppliers and manufacturer in the upper-stream. What is so salient is the entry of private brand products by retailers in their chain hypermarkets or stores. Private brands are believed to be more profitable, help leveraging price negotiation power, and enhancing retailer brand affinity to build store loyalty for retaining customers. On the other hand, private brands may bring consumers benefits in several ways: increasing category choice; paying lower price for reasonable quality of products, and so on. However, products sold with a private brand are always under the cloud of quality and safety suspension from the perspective of consumers. Other things being equal, retailer name intimacy out of localism and characteristics of private brands products impact on retailer image The extant body of literature pays little attention to the empirical questions whether the entry of private brands and intimacy out of localism have influence upon customers' satisfaction, and in a consequence their loyalty toward the retailer. This paper makes an empirical study on this topic and finds out that intimacy out of localism and the characteristics of private brands do influence consumers' loyalty via their total satisfaction. The managerial implication is that the crucial factor of customers' store loyalty lies in consumers' trust-satisfaction on the retailer image.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"281 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115429490","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Markovian model for user-perceived software service availability measurement with operation-oriented restoration 面向操作恢复的用户感知软件服务可用性度量马尔可夫模型

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530194

K. Tokuno, S. Yamada

{"title":"Markovian model for user-perceived software service availability measurement with operation-oriented restoration","authors":"K. Tokuno, S. Yamada","doi":"10.1109/ICSSSM.2010.5530194","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530194","url":null,"abstract":"This paper discusses the stochastic model for measuring software service availability; this is one of the customer-oriented attribute and defined as the attribute that the software system can successfully satisfy the end users' requests. From the viewpoint of a user, occurrence of a system failure is recognized when either one of the following two events arises: a software failure occurs when the user is using and operating the system, or a usage request occurs when the system is down. We propose and derive three kinds of novel service-oriented software availability assessment measure named (!) the software service availability in use, (ii) the software service unavailability due to request cancellation, and (iii) the software service unavailability under restoration; these are given as the functions of time and the number of debuggings. The time-dependent behaviors of the system alternating between up and down state and the user's request are described by a Markov process. Then we incorporate the operation-oriented restoration scenario into the model, i.e., we consider the following two types of restoration: one is the restoration with debugging and the other is without debugging. Furthermore, the dynamic software reliability growth process, the upward tendency in difficulty of debugging, and the imperfect debugging environment are also included in software service availability modeling. Finally, we present several numerical examples of these measures for software service availability analysis.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116981998","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Exploring acceptance of technology-based service innovations: A perspective of social learning theory 探索技术型服务创新的接受度:一个社会学习理论的视角

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530136

W. Chiu, H. Chiu, James K. C. Chen, Hui-Ru Chi, Frank Li-Sheng Chu

{"title":"Exploring acceptance of technology-based service innovations: A perspective of social learning theory","authors":"W. Chiu, H. Chiu, James K. C. Chen, Hui-Ru Chi, Frank Li-Sheng Chu","doi":"10.1109/ICSSSM.2010.5530136","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530136","url":null,"abstract":"There were few studies focused on the acceptance of service innovations. A technology-based service innovation is usually more complicated, thus learning of this innovation is essentially required. We use the case of evidence-based medicine (EBM) realization, one kind of technology-based service innovations, to explore the acceptance of service innovations based on social learning theory. A total of 18 in-depth interviews were conducted with key informants and analyzed using the techniques of grounded theory. Finally, we propose a technology-based service innovation acceptance model and develop three propositions. The model concerns 'perceived advantage' and 'perceived anxiety' of users (antecedents), 'learning intention' (mediator), and 'learning infusion' (consequence). The 'perceived advantage' is the positive outcome observed by individuals and it includes perceived cognitive advantage and perceived emotional advantage. The 'perceived anxiety' is the negative outcome observed by individuals and it includes information anxiety, patient education, patient misunderstanding, colleague competitiveness and coercive force of institution. This study theoretically initiates the perspective towards accepting technology-based service innovations based on social learning theory and practically provides a more specific and complete viewpoint for the acceptance of technology-based service innovations.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"161 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122150665","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

A RFID-enabled gym management system 启用rfid的健身房管理系统

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530117

W. Wang, K. J. Lin, C. T. Huang, C. Chiu

引用次数: 0

Inbound and outbound calls assignment for an efficient call center 为高效的呼叫中心分配呼入和呼出电话

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530196

Panichapat Chuchual, Narissa Chongpravatisakul, Teerasarn Kusolmanomai, S. Komolavanij

引用次数: 5

Taobao-a decision support system 淘宝——一个决策支持系统

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530101

Yuanyuan Xue, C. Holsapple

引用次数: 1

Linear programming models for deriving priority weights from interval-valued intuitionistic preference relations with multiplicative transitivity 具有乘法传递性的区间值直觉偏好关系优先权的线性规划模型

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530259

Zhoujing Wang, Linfeng Wang, Luo Jian

引用次数: 2

Knowledge-based service system for supply chain management 基于知识的供应链管理服务系统

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530171

P. Moynihan, W. Dai

引用次数: 8