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2010 7th International Conference on Service Systems and Service Management最新文献

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A study on object-oriented implementation of digital watermark based on uncertainty management 基于不确定性管理的数字水印面向对象实现研究
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530115
M. Hirakawa, J. Iijima
{"title":"A study on object-oriented implementation of digital watermark based on uncertainty management","authors":"M. Hirakawa, J. Iijima","doi":"10.1109/ICSSSM.2010.5530115","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530115","url":null,"abstract":"Recently, the use of digital watermarking has increased, primarily for copyright protection of E-commerce sites and mobile applications. Digital watermarks are highly dependent on the installation platform and OS, and cannot be applied universally, although their components are often used by various developers. In addition, with the recent diversification in the functions available via Web applications and mobile applications, the scope of development has increased considerably, becoming a real and substantive problem. In particular, cryptographic technology and DRM technology including digital watermarking, which require high performance and place a high load on systems due to their complex operation processing, are considered to be relatively difficult to implement. In this study, we aim to develop object-oriented solutions for these uncertain problems, focusing in particular on architecture and implementation.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128407326","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Comparison between two inventory decision models for a two-echelon dual-channel distribution system 双层双通道配送系统两种库存决策模型的比较
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530266
Bin Liu, Rong Zhang, Ming Zhu
{"title":"Comparison between two inventory decision models for a two-echelon dual-channel distribution system","authors":"Bin Liu, Rong Zhang, Ming Zhu","doi":"10.1109/ICSSSM.2010.5530266","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530266","url":null,"abstract":"Business modes have been changing our life with more application of Internet in supply-chain/logistics distribution system. This paper investigates two inventory-decision models of a two-echelon dual-channel distribution system consists of a manufacturer with an Internet-enabled channel at the top echelon and a retailer store at the bottom echelon. Firstly, the joint production and pricing decisions are made with a centralized view, and then under the decentralized system, the manufacturer only operates an E-channel while the retailer operates a traditional channel, their own production/ordering and pricing are made to maximize their own expected profits with a Stackelberg game. Finally, some inferences are developed by comparisons between two decisions models, and a critical conclusion is that, a franchise outlet/two part tariff contract, designed by the manufacturer, as the Stackelberg game leader, can not ensure the coordination of dual-channel system under price-dependent demand and the condition that the retailer has pricing power for traditional channel.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134204118","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
On the mode of service systems 论服务体系的模式
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530214
R. Sato
{"title":"On the mode of service systems","authors":"R. Sato","doi":"10.1109/ICSSSM.2010.5530214","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530214","url":null,"abstract":"The mode of service systems is defined in this paper. It consists of not only a company's business goal and products but also those of customers and those of customers of customers. The resultant whole is supply chain of service. This formulation of the mode of service system will help us to understand the systemic nature that the functions of service supply chain can be realized by many ways and there is no strict relation among functions and their realization. Also, this formulation reveals that service innovation is nothing but change of mode of service systems. We apply the framework to the development of containerized ocean transportation service.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"416 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134418346","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Evaluating global technology transfer research performance 评估全球技术转移研究绩效
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530213
James K. C. Chen, W. Chiu, Stacy F. L. Kong, Leo Y. T. Lin
{"title":"Evaluating global technology transfer research performance","authors":"James K. C. Chen, W. Chiu, Stacy F. L. Kong, Leo Y. T. Lin","doi":"10.1109/ICSSSM.2010.5530213","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530213","url":null,"abstract":"Technology transfer is one of the most important fields in research and development of new products and new technology knowledge services, technology transfer also one of key issues in knowledge economics era. This study evaluates the global technology transfer development trend of research for the past sixteen years and provides insights into the characteristics of technology transfer research activities to identify development map, tendencies, or regularities that may exist in papers. Data are based on the online version of SCI, Web of Science from 1992 to 2008. Articles referring to technology transfer were assessed according to many aspects including logarithmic model fitting publication outputs during 1992–2007. The result displays that the USA is number one in technology transfer research totaling 447 papers, followed by UK totaling 150 papers. Other leading countries in technology transfer research include Germany, Switzerland, Italy, Canada, Australia and France. This new bibliometric method can help researchers realize the panorama of global technology transfer research, and establish further research direction.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"93 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134506280","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
A prediction model for telecom customer lifecycle based-on CART tree 基于CART树的电信客户生命周期预测模型
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530232
Shuihua Han, S. Lu
{"title":"A prediction model for telecom customer lifecycle based-on CART tree","authors":"Shuihua Han, S. Lu","doi":"10.1109/ICSSSM.2010.5530232","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530232","url":null,"abstract":"Customer life-cycle prediction is the key to achieve long-term customer value. Current methods of customer lifecycle prediction are built on complete database. While the transaction volume, number of transactions and other numerical information are missing, those methods do not work. Here we try to predict telecom customer lifecycle based on the database of off-net customer which has only the information of demographics, then extract the demographics of the determinants of the classification of customer lifecycle by CART tree, finally gain the lifecycle of in-net customer. This model is applied for telecom operator in some province in China and good accuracy is achieved.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133060629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
An action plan as a service management tool: A case study in the Thai public sector 作为服务管理工具的行动计划:泰国公共部门的案例研究
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530096
Watana Patanapongse
{"title":"An action plan as a service management tool: A case study in the Thai public sector","authors":"Watana Patanapongse","doi":"10.1109/ICSSSM.2010.5530096","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530096","url":null,"abstract":"The purpose of this article is to present a case study of an action plan as a service management tool in the Thai public sector. The case will show how the Thai public sector formulates, implements, evaluates, and improves its development plans. In addition, it shows how relevant organizations coordinate and cooperate with one another at national, provincial, and individual team levels. This article specifically illustrates how an individual team translates strategy into action, what relevant management techniques it uses to develop its service management, and what significant conditions help Thai public sectors become successful in service system and management development.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132443041","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Global monitoring and support management system for construction machinery using satellite communication 基于卫星通信的工程机械全球监控与支持管理系统
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530242
Taiichiro Kitatani
{"title":"Global monitoring and support management system for construction machinery using satellite communication","authors":"Taiichiro Kitatani","doi":"10.1109/ICSSSM.2010.5530242","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530242","url":null,"abstract":"Komatsu Ltd. has been providing construction machine to our customer since 90 years ago and our biggest task is to obtain maximum customer satisfactions with our maximum benefit. The customer satisfaction is to keep their machine good condition and the customer can utilize machine whenever they want to utilize it. On the other hands our benefit is not only profit through our sales of machine itself, parts and service but also information from machine related to their performance, durability and utilization data. In order to implement both tasks we have developed several IT systems such as Komtrax (Komatsu Trucking system) for general construction machine and VHMS (Vehicle Health Monitoring system) for mining equipment through satellite communication or mobile network. We can obtain several data, for example, machine position, operating hours, error codes, fuel consumption and trend health data of each component. We can access the machinery positively without customer call and offer several services to keep machine good condition. In this paper I would like to mention more details about Komtrax and VHMS including the outline of our service operation.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"72 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130277089","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
A decision model TOPSICA based on ideal compromise alternative and the application on logistics management 基于理想折衷方案的TOPSICA决策模型及其在物流管理中的应用
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530270
Zhang Rong, Liu Bin
{"title":"A decision model TOPSICA based on ideal compromise alternative and the application on logistics management","authors":"Zhang Rong, Liu Bin","doi":"10.1109/ICSSSM.2010.5530270","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530270","url":null,"abstract":"Based on the existing research, this paper develops a new definition of ideal compromise alternative. Different of the ideal solution is determined by the optimal value on each attribute, the ideal compromise alternative is determined not only by the optimal value on attributes, but also the assignment among different attributes of the alternative. Furthermore, the paper develops a new decision model TOPSICA based on the ideal compromise alternative. Finally, a case improves the new model is scientific and effective.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"55 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127543837","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
TOP-MATA: A Max-First traversal method for top-K cosine similarity search TOP-MATA:一种顶k余弦相似度搜索的最大优先遍历方法
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530100
Shiwei Zhu, Junjie Wu, Guoping Xia, Limin Li
{"title":"TOP-MATA: A Max-First traversal method for top-K cosine similarity search","authors":"Shiwei Zhu, Junjie Wu, Guoping Xia, Limin Li","doi":"10.1109/ICSSSM.2010.5530100","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530100","url":null,"abstract":"Recent years have witnessed an increased interest in computing cosine similarities between documents (or commodities). Most previous studies require the specification of a minimum similarity threshold to perform cosine similarity search. However, it is usually difficult for users to provide an appropriate threshold in practice. Instead, in this paper, we propose to search top-K strongly related pairs of objects as measured by the cosine similarity. Specifically, we first define the cosine similarity measure from the association analysis point of view and identify the monotone property of an upper bound of the cosine measure, then exploit a Max-First traversal strategy for developing the TOP-MATA algorithm. Compared with previous TOP-DATA method, TOP-MATA has the advantage of saving the computations for false-positive item pairs. Finally, experimental results demonstrate the computational efficiency of the algorithm.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"69 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129273142","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Study on peak visitor control of world expo Shanghai 上海世博会游客高峰控制研究
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530082
Wang Bo, H. Yan
{"title":"Study on peak visitor control of world expo Shanghai","authors":"Wang Bo, H. Yan","doi":"10.1109/ICSSSM.2010.5530082","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530082","url":null,"abstract":"Based on statistical analysis of site and facilities of The 2005 Aichi World Exposition, 1970 Oska World Exposition and the Hannover World Exposition, this work discusses the grades index of visitors control in peak time and instantaneous capacity control index when emergency measures are taken. Some suggestion for visitor management and controlling was proposed.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117079522","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
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