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2010 7th International Conference on Service Systems and Service Management最新文献

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Service business design method utilizing business dynamics 利用业务动态的服务业务设计方法
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530247
Haruko Nagaoka
{"title":"Service business design method utilizing business dynamics","authors":"Haruko Nagaoka","doi":"10.1109/ICSSSM.2010.5530247","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530247","url":null,"abstract":"In recent years, service business has been strongly remarked by manufacture industries. Consumers are interested in not only the product itself, but also its function and value, and they tend not to own a product, but to use it. Besides, a commoditization proceeds, the profits of products for manufactures is diminishing. Under such environment, many manufacturers try to exploit new value-added service business. A new business which has not been experienced contains a number of uncertain factors, so it's further difficult to design a business model structure and evaluate its effectiveness. Many companies tend to fail their new service business because of ignoring influence of risk factors. This paper proposes the service design method for new business which utilizes Business Dynamics (BD) methodology. BD is useful for a new business design to specify the business structure including feedback loops, and to evaluate the performance quantitatively by changing business scenarios dependent on business environment. This paper shows the process flow of the performance evaluation utilizing BD, and the effectiveness of the proposed methodology is demonstrated through its application to a trial for a new service business.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"158 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115686449","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
A novel multi-RTGC scheduling problem based on genetic algorithm 基于遗传算法的多rtgc调度问题
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530237
Yu Wenying, Sun Junqing, Liu Fenglian, Yang Peng, Han Mei, Feng Mei-ling
{"title":"A novel multi-RTGC scheduling problem based on genetic algorithm","authors":"Yu Wenying, Sun Junqing, Liu Fenglian, Yang Peng, Han Mei, Feng Mei-ling","doi":"10.1109/ICSSSM.2010.5530237","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530237","url":null,"abstract":"In the storage yard, the scheduling of gantry cranes plays an important role in improving the efficiency of container terminal. This paper mainly addresses the scheduling problem of multiple RTGCs when containers in the terminal yard need to be intensively transported to hinterland. In order that all container tasks can be completed in the shortest time, our objective is to find the optimal RTGC scheduling, which means that it must be decided how to allocate the tasks to be handled to each RTGC and how to arrange for any RTGC the servicing sequence of the tasks so that all the tasks could be handled as soon as possible. Firstly a mixed integer programming model is proposed to formulate the problem which is an NP-hard problem. In the model, the precedence relations between tasks are taken into account. Then according to complexity of the problem, the genetic algorithm is utilized to solve it. Computational experiments show that the proposed approaches are applicable to solve this difficult but essential terminal operation problem.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"231 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124386295","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Leisure sport services quality 休闲体育服务品质
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530129
Á. Szabó
{"title":"Leisure sport services quality","authors":"Á. Szabó","doi":"10.1109/ICSSSM.2010.5530129","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530129","url":null,"abstract":"As a result of growing competition and increased customer expectations, the quality of leisure sport service has been identified as one of the most important topics in the field of service management. Providing high quality service is not only the most important factor for customer satisfaction and loyalty (e.g. Berry et al., 1994), but it could determine the competitiveness of a service provider (Lengnick and Hall, 1996). Service quality in general has attracted significant research attention in recent years, but that is not true in case of the leisure sport industry. The measurement of service quality in this field is still in a formative stage. My purpose in this paper is to present a complete literature review on the quality of services related to leisure sports. I also intend to give answers to the following research questions: What are the main distinguishing characteristics of a leisure sport service provider, not only with respect to service quality but also in general. What are the important dimensions of service quality for the leisure sport services? I am also interested in the \"Hungarian aspects\" of leisure sport services. I present herein the results of my quantitative research among customers (university students) and the main results of in-depth interviews with owners or managers of Hungarian leisure sport service providers.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120984272","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 10
Realizing the objective values of customer in enterprise IT solution services: Service oriented requirement development method ‘MUSE’ 企业IT解决方案服务中客户客观价值的实现:面向服务的需求开发方法“MUSE”
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530250
Y. Nishioka
{"title":"Realizing the objective values of customer in enterprise IT solution services: Service oriented requirement development method ‘MUSE’","authors":"Y. Nishioka","doi":"10.1109/ICSSSM.2010.5530250","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530250","url":null,"abstract":"In current enterprise IT solution services, many customers cannot utilize IT systems effectively nor reap any benefit from their services due to problems encountered and failures. To rectify this situation, we analyze these issues using reverse engineering method in this paper. First, we discuss the current situation of this field in Japan. Second, the IT solution service that we have developed is introduced as a case study. In this case study, we discuss the concept of two service \"values\", i.e., \"objective value\", which is the customer's end goal to be achieved by the IT systems and services, and \"functional value\", which is actually provided by those systems and services. Third, a service model is presented, which shows the relations among the agents who provide and receive services in the case study. To model the service, we discuss the important role of \"design office\" as a facilitator and a producer. Finally, our developed MUSE method is demonstrated as a practical and reasonable way to reveal and clarify a customer's objective value. It has become harder than before for customers to optimize and balance the overall system goals by themselves; collaborative work among service agents becomes a crucial factor to realizing effective services. Significant activities of the design office and effective use of the MUSE method are valuable and indispensable for achieving the customer's end goal.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127184815","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Predict customer innovativeness toward Telematics: Via reduced form model from a normative marketing perspective 预测客户对远程信息处理的创新:从规范营销的角度通过简化形式模型
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530106
Yung-Hsin Chen, Shuo-Chang Tsai, Long-Tai Chen, Hanbing Wang
{"title":"Predict customer innovativeness toward Telematics: Via reduced form model from a normative marketing perspective","authors":"Yung-Hsin Chen, Shuo-Chang Tsai, Long-Tai Chen, Hanbing Wang","doi":"10.1109/ICSSSM.2010.5530106","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530106","url":null,"abstract":"Innovation in both technology and service play a crucial role in enhancing consumers' living standard and companies' growth. Outcomes of Innovation often go premature due to failing to cross the chasm of adoption. Literature in this domain takes the positive perspective to describe and explain the phenomena, however, scarcely provides any solution. This study from a normative marketing perspective proposes a customer knowledge management (CKM) approach to articulate how a company ought to do to tackle the issue. It is done by manipulating various forms of reduced-form model for data mining to acquire customers' response toward innovation and predict their adoption intention. An industrial level case study on Telematics adoption attitude is given to delineate the details of implementation.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126197074","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Recommender system based on user information 基于用户信息的推荐系统
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530104
So-Young Yun, Sung-Dae Youn
{"title":"Recommender system based on user information","authors":"So-Young Yun, Sung-Dae Youn","doi":"10.1109/ICSSSM.2010.5530104","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530104","url":null,"abstract":"One of the most successful recommender system, collaborative filtering (CF) still has problems: sparsity deteriorating the accuracy of recommendation and scalability making it difficult to expand data smoothly. In particular, sparsity can reduce the accuracy of recommendation, causing a serious problem in terms of reliability. In this paper, in order to reduce sparsity and raise the accuracy of recommendation, we propose a method that combines an item-based CF with user-based CF using weight of user information. The proposed method computes user similarity on the basis of weight of user information and thereby makes a prediction, once non-rated items pre-filled in the user-item rating matrix in the item-based CF. The result of the experiment shows that the proposed method can improve the extreme sparsity of rating data, and provide better recommendation results than traditional collaborative filtering.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"55 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125281740","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Research of agile supply chain management system based on Web Services 基于Web Services的敏捷供应链管理系统研究
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530221
Xiong Guang-cai, Wang Zhi-feng, Zhang Xin-jia, Ji Guo-jun
{"title":"Research of agile supply chain management system based on Web Services","authors":"Xiong Guang-cai, Wang Zhi-feng, Zhang Xin-jia, Ji Guo-jun","doi":"10.1109/ICSSSM.2010.5530221","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530221","url":null,"abstract":"The emerging of agile manufacturing and the formation of agile competition, which is based on dynamic alliance, demands a larger and more flexible supply chain, which is called agile supply chain. Agile supply chain should have a quick market response, a high degree of information sharing, a high degree of process integration and interoperability. Traditional distributed technologies (CORBA/DCOM) can't meet dynamic, intelligent, automated requirement in the agile supply chain construction. In this paper, Web Services technology is used to build agile supply chain. Through the use of key technologies (XML, SOAP, UDDI, WSDL, WSFL) of Web Services, the integration framework of agile supply chain was proposed, and seamless integration of enterprise applications on heterogeneous platforms was realized. Therefore the intelligent business process was achieved.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115030326","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
An approach standing on systems concept for designing information service system architecture in manufacturing industry 基于系统概念的制造业信息服务系统架构设计方法
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530249
K. Kawano, S. Sameshima, H. Kato
{"title":"An approach standing on systems concept for designing information service system architecture in manufacturing industry","authors":"K. Kawano, S. Sameshima, H. Kato","doi":"10.1109/ICSSSM.2010.5530249","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530249","url":null,"abstract":"This paper shows an attempt to leads an approach to design information service system architecture standing on systems concept and presents an application example in manufacturing system. The systems concept, Autonomous Decentralization, gives a consistent design for reference architecture, concrete architecture and the implementation. The service system provides an autonomous process for a service receiver to get valued information changing the state of the receiver. The example of the service system provides recursively the manufacturing information to make visible at factory (MIERUKA in Japanese) for rapid decision making among stakeholders in the business process.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"124 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115208367","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
A study on the pricing strategy based on the maximization of social value of remanufacturing firm 基于社会价值最大化的再制造企业定价策略研究
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530230
G. Ji, J. Xiahou
{"title":"A study on the pricing strategy based on the maximization of social value of remanufacturing firm","authors":"G. Ji, J. Xiahou","doi":"10.1109/ICSSSM.2010.5530230","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530230","url":null,"abstract":"Consumer environmental awareness, government legislative pressure, and economic incentives are forcing increasing firms social responsibility. Comparing with the new product, the remanufacturing product there are many characteristics, such as product quality uncertainty, market opacity, etc., so the pricing problems will be different from the pricing of new products. This paper will study the perspective extended to the whole community angle, from the perspective of maximizing the social value study pricing strategies of remanufacturing products, our conclusions are reflected the pricing behavior of enterprises and government policy support combined by taking the government's subsidies into consideration.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115995274","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Study on the evolution mechanism of discontinuous innovation based on product supply chain 基于产品供应链的间断创新演化机制研究
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530219
G. Ji, Weiwang Huang
{"title":"Study on the evolution mechanism of discontinuous innovation based on product supply chain","authors":"G. Ji, Weiwang Huang","doi":"10.1109/ICSSSM.2010.5530219","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530219","url":null,"abstract":"Focal firms-oriented product supply chain innovation and innovative business model has become the core key of the firm as well as the entire value chain. This paper starts from the discontinuous innovation of focal companies, From economic dimension, service dimension, ecology dimension perspective reveals the driving force of supply chain innovation, points out that it experienced history from the counterfeit supply chain, after-sales supply chain, GSC, to ecological supply chain, maps Spectrum of discontinuous supply chain innovation by employing theory of Quantum energy level, clarifies Energy level transition of discontinuous supply chain innovation through absorption of concept of complex adaptive system, reveals the product supply chain innovation and discontinuous evolution from a practical and a theoretical path.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122069582","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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