2010 7th International Conference on Service Systems and Service Management最新文献_第2页

International expansion strategy of firms in China: An empirical study on information technology industry 中国企业国际扩张战略:基于信息技术产业的实证研究

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530131

Zijie Li, Yi Li, Da Chen, Jianfeng Wu, Yonggui Wang

引用次数: 0

Efficiency and effectiveness evaluation model — The case of international tourist hotel in Taiwan 效率与效果评价模式——以台湾国际旅游饭店为例

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530152

S. Hsu, H. Chen, Ching-Chung Chen

引用次数: 1

Availability based trust model of clusters for MANET 基于可用性的MANET集群信任模型

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530201

Xibin Zhao, Zhiyang You, Zhifeng Zhao, D. Chen, Feng Peng

引用次数: 18

Welfare analysis of media merger from the platforms and two-sided-markets perspective 平台与双边市场视角下媒体并购的福利分析

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530122

Xinrui Liu, Mingzhi Li

引用次数: 0

The isomorphism of Chinese universities alongside its expansion: An analysis of its trend, dynamics and consequences 中国大学扩张过程中的同构:趋势、动态与后果分析

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530123

Aijun Chen, Bin Wu, Hongfei Ji

引用次数: 0

Evaluating the impact of a loyalty program: A case study in automobile industry 评价忠诚计划的影响:以汽车行业为例

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530253

Kwang-Jae Kim, Hyun-Jin Kim, Ryeok-Hwan Kwon

{"title":"Evaluating the impact of a loyalty program: A case study in automobile industry","authors":"Kwang-Jae Kim, Hyun-Jin Kim, Ryeok-Hwan Kwon","doi":"10.1109/ICSSSM.2010.5530253","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530253","url":null,"abstract":"In recent years, there has been a rise in popularity of loyalty programs in various industries including airlines, retailers, and financial institutions. Loyalty programs typically provide customers with loyalty incentives such as points redeemable for discounts or prizes. However, there has been some debate on whether loyalty programs have significant impacts on increasing customer loyalty. In this talk, we present a case study which evaluates the impact of a loyalty program of an automobile manufacturer. The company's loyalty program, launched about three years ago, provides various leisure-related services as well as automobile maintenance services. The purpose of the case study is to investigate whether the loyalty program has an impact on enhancing its customer loyalty; and if so, identify the service items having important effects. An empirical study is conducted involving an on-line survey using its loyalty program members. Structural equation modeling (SEM) is used in building and analyzing quantitative models among service items, customer perception and satisfaction dimensions, and customer loyalty measures. The outcome of this study can be used in devising a strategy for improving the company's loyalty program.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123845129","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Returns policy in supply chain with fuzzy demand 需求模糊的供应链退货策略

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530167

Qiang Zhang, Shengju Sang

引用次数: 2

Decision support service framework for Japanese floricultural wholesale markets 日本花卉批发市场决策支持服务框架

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530200

S. Ho, Motonari Tanabu

{"title":"Decision support service framework for Japanese floricultural wholesale markets","authors":"S. Ho, Motonari Tanabu","doi":"10.1109/ICSSSM.2010.5530200","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530200","url":null,"abstract":"The floricultural industry in Japan is facing a serious problem of decreasing consumption, and seeking for an effecive way to create a seasonal trend of flowers which could capture the heart of consumers. On the other hand, all major Japanese floricultural wholesale (B2B) markets have adopted powerful information systems such as modem auction and dispatching systems, therefore, providing high quality knowledge based service for both flower suppliers and retailers has become the source of competitiveness. Seeking the needs of consumer to make a new trend and support suppliers and retailers to make their decision is a new challenge for floricuhural wholesale markets. The aim of this research is to propose a decision support service framework in floricultural wholesale markets which is based on knowledge discovery. The decision support service helps retailers to have their own seasonal purchasing model according to the role model (model made by trend creators), so that retailers could make their purchasing plan more adaptive to the seasonal consumer needs. In this paper, the problems in Japanese floriculture wholesale markets is discussed from the point of view of knowledge discovery and decision support, and a conceptual model of a decision support service is introduced.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"108 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128017658","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Analysis of differences of the consumption of mobile voice service based on quantile regression model 基于分位数回归模型的移动语音服务消费差异分析

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530159

Wang Rong, Tang Xiao-wo, Pan Jing-ming

引用次数: 0

Construction of two-stages logistics system considering service ratio and distribution of products for reduction of inventory and stock-out under uncertain demand 需求不确定条件下降低库存和缺货的两阶段物流系统构建

2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530178

M. Arakawa, Yasuhiko Toyooka

{"title":"Construction of two-stages logistics system considering service ratio and distribution of products for reduction of inventory and stock-out under uncertain demand","authors":"M. Arakawa, Yasuhiko Toyooka","doi":"10.1109/ICSSSM.2010.5530178","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530178","url":null,"abstract":"In this paper, a method for generating a logistics plan is proposed to simultaneously reduce the total inventory, logistics cost, and quantity of stock-out in a two-stage logistics system under uncertain demand. A mathematical model is constructed to resolve the problem of controlling the inventory and transportation of products between locations. There exists a trade-off relationship between the quantity of stock-out and the total inventory at distribution centers. The proposed method includes a strategy for reducing production and standard inventory and a model for minimizing discrepancies between the expected inventory and the resultant inventory among shops. A numerical experiment is performed on a simple model to evaluate the proposed method. The experimental results show that the proposed method is effective in simultaneously reducing the total inventory, logistics cost, and stock-out, through a comparison of methods involving various strategies for production and standard inventory and various models of product distribution from distribution centers to shops.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130114078","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1