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2010 7th International Conference on Service Systems and Service Management最新文献

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Applying AHP method select online shopping platform 运用层次分析法对网上购物平台进行选择
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530113
Chang-Hsien Hsu, Chun-Ming Yang, Tsang-Chiang Chen, Chi-Yuan Chen
{"title":"Applying AHP method select online shopping platform","authors":"Chang-Hsien Hsu, Chun-Ming Yang, Tsang-Chiang Chen, Chi-Yuan Chen","doi":"10.1109/ICSSSM.2010.5530113","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530113","url":null,"abstract":"This paper proposes a case of the traditional market retailers in central Taiwan. Applying Analytical Hierarchy Process (AHP) method is to find the best online shopping platform to begin e-commerce. Traditional retail market is usually the purchase store that is to buy food and daily necessities place of the Taiwan people. However, according to the consumers lifestyle change, the fresh supermarkets and e-commerce development, there are to cause loss the customers of traditional markets. In Taiwan, according to Market Intelligence & Consulting institute (MIC) research online shopping market is grow NT$71,700 million in 2008, it is more than global growth rate. Thus, online shopping market is important. First, the study follows literature review to find six important factors (shop fee, annual fee, publication costs, transaction costs, shop constraints and security) by shopping platform vendors, merchants and customers; Secondly, applying expert questionnaires method that according to six factors to choice the six shopping platform (yahoo auction, ruten auction, rakuten ichiba, ihergo, PChome online shopping mall and yahoo super mall) in Taiwan. Finally, the best choice is ihergo online shopping platform through AHP method. More generally, the work carried out in this paper is an example of illustration of how AHP can be used as a decision-support tool. The study will promote the AHP method in decision-making management application.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114130441","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
User satisfaction with HIS outsourcing 用户对信息系统外包的满意度
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530080
Ya-Yueh Shih
{"title":"User satisfaction with HIS outsourcing","authors":"Ya-Yueh Shih","doi":"10.1109/ICSSSM.2010.5530080","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530080","url":null,"abstract":"Hospital information system (HIS) implementation is generally an extremely challenging task in hospitals. That nurses, physicians and other healthcare employees spend a lot of time each day working with HIS in completing forms, reviewing medical examination results and handling administrative information. HIS outsourcing thus is increasingly important in securing competitive advantage for hospitals and reducing the cost of HIS implementation. This study is conducted to clarify the critical incidents to improve overall user satisfaction. According to the analytical results, the explanatory power of overall satisfaction is 8.63% for quality attributes of HIS.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114228634","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Complex dynamic behaviors of supply chain system with constraint of production capacity 产能约束下供应链系统的复杂动态行为
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530156
J. Wang, Zhijia Hu, Xun Wang
{"title":"Complex dynamic behaviors of supply chain system with constraint of production capacity","authors":"J. Wang, Zhijia Hu, Xun Wang","doi":"10.1109/ICSSSM.2010.5530156","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530156","url":null,"abstract":"A supply chain system model with constraint of production capacity is established based on the APVIO (Automatic Pipeline, Variable Inventory and Order) policy. A series of simulating experiments are employed to examine the characteristics of this model. The simulating results reveal the complex influence of capacity constraint on the supply chain system. For one-echelon systems, complex behaviors can be simplified by the constraint. However, for two-echelon systems, when the upstream firm is constrained by production capacity, chaotic ordering behaviors may occur. In this paper, Lyapunov exponent and bifurcation diagrams show their strong abilities for measuring the system complexity level. The findings of this research suggest that if supply chain members are subject to production capacity, they should adopt effective measures to avoid operating complexity and make use of beneficial effects induced by production capacity.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"211 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122805969","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Investigating the service quality of wireless broadband internet applications in Taiwan: Consumer's viewpoint 台湾无线宽频网际网路应用服务品质调查:消费者观点
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530251
D. Chang, C. Hsieh
{"title":"Investigating the service quality of wireless broadband internet applications in Taiwan: Consumer's viewpoint","authors":"D. Chang, C. Hsieh","doi":"10.1109/ICSSSM.2010.5530251","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530251","url":null,"abstract":"Wireless broadband internet has become one of the important projects to strengthen Taiwan's e-Infrastructure. This paper studies the service quality of wireless broadband internet applications from the consumer's viewpoint by conducted a questionnaire survey and statistical analysis. The design of questionnaire is based on Gronroos quality model. The attributes of wireless broadband internet service are categorized into various applications and survey the importance and satisfaction degree by sampling users from public places and private business respectively. There are 51 items were factor analyzed and six constructs emerged and the gap between expectation and satisfaction is further tested. The result reveals that most consumers had higher expectation for wireless broadband internet applications but perceived lower satisfaction after operation. The implications of finding are further discussed in this paper.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131371841","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Replacing an old household furnace with a new one: An evaluation 用新炉取代旧炉:评价
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530269
N. Patel, M. Wahab
{"title":"Replacing an old household furnace with a new one: An evaluation","authors":"N. Patel, M. Wahab","doi":"10.1109/ICSSSM.2010.5530269","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530269","url":null,"abstract":"A Hull-White one factor model based analysis has been presented to evaluate the savings of replacing an old residential furnace with a new high efficiency residential furnace. Savings is calculated by a dynamic programming approach based on a trinomial tree representing the spot prices of natural gas, the most widely used fuel for residential furnaces. The analysis may help both policy makers in government agencies and homeowners in saving energy costs and reducing carbon emissions.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"38 7","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131436423","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Optimizing the overseas oil transportation paths based on fuzzy multi-objective programming 基于模糊多目标规划的海外石油运输路径优化
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530172
H. Qin, T. Fan
{"title":"Optimizing the overseas oil transportation paths based on fuzzy multi-objective programming","authors":"H. Qin, T. Fan","doi":"10.1109/ICSSSM.2010.5530172","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530172","url":null,"abstract":"With China's degree of dependence upon overseas oil increase every year, the supply of oil resources impacts country's economic development and social stability directly. However, overseas oil imports exists such as piracy attacks, line accident and other risk during transportation, so a reasonable choice of transportation paths can control cost, reduce risk. A multi-objective transportation problem which considering distance and risk in the supply of oil import is presented. Then a mathematic model of this transportation problem is established. Based on a fuzzy programming algorithm distributing in the partial big-scale parabola, and then solving the model by a distance-risk matrix for a optimal compromise solution, finally with the actual data about China's crude oil imports in 2006 for the model verification, in order to provide policy suggest for china to choosing reasonable transportation paths.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130193526","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Hidden impact of clinical pathway on patient satisfaction — A controlled trial in elective cesarean section 临床路径对患者满意度的隐性影响——择期剖宫产的对照试验
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530085
Jinghua Shi, Qiang Su, Guotong Zhang, Daqing Liu, Yan Zhu, Lei Xue
{"title":"Hidden impact of clinical pathway on patient satisfaction — A controlled trial in elective cesarean section","authors":"Jinghua Shi, Qiang Su, Guotong Zhang, Daqing Liu, Yan Zhu, Lei Xue","doi":"10.1109/ICSSSM.2010.5530085","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530085","url":null,"abstract":"There are many indicators that can be used to evaluate the effectiveness of clinical pathway (CP). To choose a proper indicator, besides the characteristics of the disease, some social cultural factors have to be taken into consideration. According to the specialty of elective cesarean section and Chinese social and cultural characteristics, the measurement of \"patient satisfaction\" was chosen as the suitable indicator to judge the effect of CP. And a controlled trial of CP of elective cesarean section was conducted in a Chinese hospital. A total of 232 satisfaction survey results were collected. Usually, the survey data collected from CP group and control group are regarded as in the same quality level so they are directly compared with each other to demonstrate the effectiveness of CP. However, in this paper, the quality difference between the two sets of trial data is explored. And a data process (RVAM) method is proposed and tested with the practical data. This paper demonstrates that CP can improve the survey data quality through stimulating interactions between patients and the medical staff. RVAM can be employed to improve the survey data quality further. In addition, some meaningful service quality improvement strategies are obtained with better data.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"255 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134405406","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Context aware adaptive services framework 上下文感知的自适应服务框架
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530202
W. Dai, Jonathan J. Liu
{"title":"Context aware adaptive services framework","authors":"W. Dai, Jonathan J. Liu","doi":"10.1109/ICSSSM.2010.5530202","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530202","url":null,"abstract":"The paper presents an adaptive and responsive service framework that integrates context aware techniques with an open source service oriented platform OSGi. The adoption of context aware techniques will allow the proposed service framework to dynamically and effectively manage services resources in response to in-bound tasks identified by the framework. The core services (i.e system services) of the framework maintain the basic functions and operations of the framework. These services are designed and implemented as plug-ins taking advantages of SOA support in general and OSGi services support in particular. It is through the collaborations of systems services with the services external to the framework, business specific solutions are delivered.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133034121","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Oligopolistic competition evolutionary model of service firms: A case study from China mobile and China Unicorn 服务企业寡头垄断竞争演化模型——以中国移动和中国独角兽为例
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530127
Guo Honglian, Hou Yunxian
{"title":"Oligopolistic competition evolutionary model of service firms: A case study from China mobile and China Unicorn","authors":"Guo Honglian, Hou Yunxian","doi":"10.1109/ICSSSM.2010.5530127","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530127","url":null,"abstract":"In order to find the dynamic evolution process and its affecting factors, this paper set up a oligopolistic competition evolution hotelling model. We find that the market share of each firm is not only decided by its own price, process quality and service result, but also by its competitor's price, process quality, service result and the consumer's satisfactory degree. We also tested the model's validity through an example of China Mobile and China Unicom. In the end we draw some conclusion and give some advice to the service firm.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133179506","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Service quality evaluation for international freight forwarder 国际货运代理服务质量评价
2010 7th International Conference on Service Systems and Service Management Pub Date : 2010-06-28 DOI: 10.1109/ICSSSM.2010.5530185
Wenyong Zhou, Z. Jing, Hongxiang Chen
{"title":"Service quality evaluation for international freight forwarder","authors":"Wenyong Zhou, Z. Jing, Hongxiang Chen","doi":"10.1109/ICSSSM.2010.5530185","DOIUrl":"https://doi.org/10.1109/ICSSSM.2010.5530185","url":null,"abstract":"Due to the growing challenge from the foreign freight forwarders, the international freight forwarder (IFF) industry in China is experiencing a severe test. In order to remain competitive and customer loyalty, service quality and customer satisfaction increasingly have become the key to success in IFF business. This paper provided a system of quality evaluation for freight forwarding service (FFS) developed from SERVQUAL, which was composed of 5 dimensions and 17 items. And then the customers' perceived quality of the FFS they received was measured using by fuzzy comprehensive appraisal. Moreover, customer satisfaction index was used to discover and analyze the key factors of customer satisfaction. Additionally, an example was shown to illustrate above evaluation system and operation process.","PeriodicalId":409538,"journal":{"name":"2010 7th International Conference on Service Systems and Service Management","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115726024","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
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