Journal of Public Value and Administrative Insight最新文献_第5页

Contributions, links, association strength and collaborations in SERVQUAL & healthcare research SERVQUAL和医疗保健研究的贡献、联系、协会实力和合作

Journal of Public Value and Administrative Insight Pub Date : 2022-02-09 DOI: 10.31580/jpvai.v4i4.2408

Javed Ali, Ahmad Jusoh, Norhalimah Idris, Naveed Akhtar Qureshi, Nasrullah, A. F. Abbas, Nabeel Nisar

{"title":"Contributions, links, association strength and collaborations in SERVQUAL & healthcare research","authors":"Javed Ali, Ahmad Jusoh, Norhalimah Idris, Naveed Akhtar Qureshi, Nasrullah, A. F. Abbas, Nabeel Nisar","doi":"10.31580/jpvai.v4i4.2408","DOIUrl":"https://doi.org/10.31580/jpvai.v4i4.2408","url":null,"abstract":"Purpose: The purpose of the paper was to explore the central themes of the search i.e., ‘SERVQUAL & Healthcare’ and the link associations between them. It also aimed at identifying the valuable contributions made by authors, journals, countries, and institutions in ‘SERVQUAL & Healthcare’ search around the world. Methodology: Data was extracted from 2010 to 2020 by using Scopus database and analysed through VOSviewer software and MS Excel. PRISMA guidelines were followed to screen and select the records. Findings: Results revealed International Journal of Health Care Quality, Chahal, H., Pradhan, B.B., and Samal, A, India and King Abdul Aziz University were the leading journal, authors, country, and institution according to the publication of documents, respectively. Huang C.-Y. and Li M., and United States were the most collaborated and associated authors and country to other authors and countries according to their total link strength score. The most prominent keywords found were healthcare, service quality, SERVQUAL and patient satisfaction. Originality: The current study, to best of our knowledge, was the first of its kind in mapping the ‘SEVQUAL & Healthcare’ search. This will aid in shaping and understanding the central themes and set the future research directions for the researchers and practitioners.","PeriodicalId":388480,"journal":{"name":"Journal of Public Value and Administrative Insight","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-02-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121727989","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Service innovation research: A comprehensive bibliometric analysis based on the Scopus database (1970-2020) 服务创新研究:基于Scopus数据库的综合文献计量分析(1970-2020)

Journal of Public Value and Administrative Insight Pub Date : 2022-01-21 DOI: 10.31580/jpvai.v4i3.2054

Sidra Salam, Aslan Amat Senin, Huma Sikandar, Muhammad Sheeraz, Adnan Ali

{"title":"Service innovation research: A comprehensive bibliometric analysis based on the Scopus database (1970-2020)","authors":"Sidra Salam, Aslan Amat Senin, Huma Sikandar, Muhammad Sheeraz, Adnan Ali","doi":"10.31580/jpvai.v4i3.2054","DOIUrl":"https://doi.org/10.31580/jpvai.v4i3.2054","url":null,"abstract":"Purpose: The study aims to determine the evolution of research production in the field of “Service Innovation” between 1970 and 2020. This paper analysed the publications' characteristics in connection with the innovation in service. The focus of academic research on the subject of “Service Innovation” has been identified using bibliometric analysis. Data Source: The investigations were done in the Scopus database to determine the main topics, authors, fields, types, sources, titles, publishing years, institutions, countries and their languages. Method: The research articles related to service innovation were evaluated by software’s MS Excel and VOSviewer. The trend in publications has been analysed using the Scopus database from 1970 to 2020. There were 3,915 reported items collected and analysed. Authors, Co-authorship and analysis of co-occurrence were carried out. Findings: The results of the co-authorship and co-occurrence analyses show that the UK and the US lead the publications on service innovation. Also, the keywords service innovation, innovation, services, value co-creation, open innovation, service design, new service development, and business model innovation were found to be most prominent in the literature. “Service Innovation” research witnessed the emerging use of the Kano model. The current analysis discovered a publication tendency that was increasing and will continue to increase in the future. The top author of this study is Lars Witell, affiliated with Linkopings Universitet, Linkoping, Sweden, and the top second author of the study, Faiz Gallouj, is affiliated with the University of Lille, Lille, France. Karlstads Universitet, Karlsland, Sweden and Aalto University, Espoo, Finland took first and second places respectively producing articles on service innovation. Moreover, funding on service innovation research is also limited.","PeriodicalId":388480,"journal":{"name":"Journal of Public Value and Administrative Insight","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133245344","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Does performance pressure enhance employee performance? The role of employee sleep, constant connectivity and rumination 绩效压力是否能提高员工绩效?员工睡眠的作用，持续的联系和反思

Journal of Public Value and Administrative Insight Pub Date : 2022-01-21 DOI: 10.31580/jpvai.v4i3.2334

Sehrish Munaf, Amir Gulzar

{"title":"Does performance pressure enhance employee performance? The role of employee sleep, constant connectivity and rumination","authors":"Sehrish Munaf, Amir Gulzar","doi":"10.31580/jpvai.v4i3.2334","DOIUrl":"https://doi.org/10.31580/jpvai.v4i3.2334","url":null,"abstract":"Sleep is a crucial component of human-life and the importance of good sleep cannot be denied in an individual’s personal and professional life. Advent of new technology has blurred the boundaries between work and home and has further reduced sleep-time. Studies on antecedents and outcomes of insomnia, in particular, employee task-performance are scarce. Accordingly, this study is focused to identify the effect of performance pressure, negative work-rumination, and constant connectivity on insomnia symptoms and employee task-performance. Further, this study is measuring the mediating role of negative work-rumination and insomnia symptoms between performance pressure and employee task-performance. Current study is also measuring the moderating role of constant connectivity, as we have witnessed that during the pandemic of Covid-19 this constant connectivity, has further penetrated into our personal and professional lives. Data was collected from 215 employees of manufacturing sector, working in different organizations, through a 3-phase time-lag. Direct and indirect effects along with moderation and sequential mediation were measured through Smart PLS. Findings revealed that sequential mediation, along with all direct and indirect paths has significant relationships. Constant connectivity was found to strengthen the relationship between negative work-rumination and insomnia-symptoms. Limitations and implications of the study has also been discussed.","PeriodicalId":388480,"journal":{"name":"Journal of Public Value and Administrative Insight","volume":"84 2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116415789","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

impact of 360° performance appraisals on employees’ performance: The case of the Lebanese sector 360°绩效评估对员工绩效的影响:以黎巴嫩部门为例

Journal of Public Value and Administrative Insight Pub Date : 2022-01-21 DOI: 10.31580/jpvai.v4i3.2067

Sarfraz Hussain, M. Zahid, Muhammad Sheeraz, Muhammad Sarfraz

引用次数: 0

The relationship between perceived training and development and employee retention: The mediating role of work attitudes and the moderating role of organizational support 知觉培训与发展与员工保留的关系:工作态度的中介作用和组织支持的调节作用

Journal of Public Value and Administrative Insight Pub Date : 2022-01-21 DOI: 10.31580/jpvai.v4i3.2099

Umair Manzoor, Asmara Irfan, Sajjad Ahmad Baig, Ifrah Sajjad, Aman Ullah, Nabeel Khalid

{"title":"The relationship between perceived training and development and employee retention: The mediating role of work attitudes and the moderating role of organizational support","authors":"Umair Manzoor, Asmara Irfan, Sajjad Ahmad Baig, Ifrah Sajjad, Aman Ullah, Nabeel Khalid","doi":"10.31580/jpvai.v4i3.2099","DOIUrl":"https://doi.org/10.31580/jpvai.v4i3.2099","url":null,"abstract":"Purpose –This paper aims to explore the role of training and development programs in increasing employee competencies and the influence of such programs on employee retention. Additionally, we explore the moderating role of organizational support in the relationship between perceived training and development and intentions to stay with/leave organizations. Design/methodology/approach –The sample size for this study was 204 questionnaires from the different textile industries in Pakistan and use convenience sampling technique to collect data from respondents. Therefore, the population of this research is all the managers of the textile sector in Faisalabad. We use a correlation matrix and regression analysis to analyze the relationships between variables. We also explore work attitudes as a mediator in the relationship between perceived training and development and intention to stay. Findings – The results of this study reveal that training and development activities increase the employees’ intentions to leave if the organization has a weak employee retention system. Furthermore, employees who experience higher levels of organizational support may stay with the organizations longer. These findings show the usefulness of explaining the link between training and development and employee retention. Moreover, the findings collectively suggest that studies examining employee retention should include a wider range of work attitudes that highlight pleasant forms of affect. Originality/value – This study is one of the first to investigate the effect of perceived training and development on intention to stay by using the moderating role of organizational support.","PeriodicalId":388480,"journal":{"name":"Journal of Public Value and Administrative Insight","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127471157","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Factors influencing consumer preferences to purchase environmental friendly products 影响消费者购买环保产品偏好的因素

Journal of Public Value and Administrative Insight Pub Date : 2022-01-21 DOI: 10.31580/jpvai.v4i3.2347

Muhammad Wasif Hanif, Shakir Hafeez

{"title":"Factors influencing consumer preferences to purchase environmental friendly products","authors":"Muhammad Wasif Hanif, Shakir Hafeez","doi":"10.31580/jpvai.v4i3.2347","DOIUrl":"https://doi.org/10.31580/jpvai.v4i3.2347","url":null,"abstract":"Climate change holds stern environmental implications. The devastating consequences includes, severe floods, droughts, acid rain, heat waves, ozone depletion high temperature are disrupting the economic stability of Pakistan. To minimize stern environmental deterioration, government has spent a huge investment on “clean green Pakistan” Project but the results are still unsatisfactory and acquires researchers’ dire intention to study Pakistani consumers preference for environment friendly products. Thus, the objective of the study is to investigate the critical factors influencing consumer preferences to buy green products. A quantitatively designed survey approach was considered to examining the theoretically grounded hypotheses of the study. The five point Likert scale questionnaire, consisted upon 30-item was deployed by focusing on convenience sampling method. The data were gathered from 203 targeted respondents in Abbottabad, Pakistan. To statistically examining the collected data we deployed correlation and one to one simple regression method in SPSS. The findings of the study witnessed that consumer’s holds information about green product, quality, price and also intention for environment protection from degradation. Results indicated a weakly significant positive relationship among consumer preference and green price. Consumers are well exposed to green products but resisting to purchase due to higher prices in Pakistan. Thus, study recommends that, concerned authorities including; Government and multinational corporations should try to take proper initiatives by providing subsidy in prices. So customers can conveniently buy/use green products to bring sustainability in environmental degradation.","PeriodicalId":388480,"journal":{"name":"Journal of Public Value and Administrative Insight","volume":"68 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133565267","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Insights of public financial management 公共财务管理的见解

Journal of Public Value and Administrative Insight Pub Date : 2022-01-21 DOI: 10.31580/jpvai.v4i3.2353

Hamad Raza, Syed Muhammad Ahmad Hassan Gillani, Ahsan Riaz, Muhammad Maisam Raza

引用次数: 0

Capacity building of public officials: Challenges of public organizations in Pakistan 公职人员能力建设:巴基斯坦公共组织的挑战

Journal of Public Value and Administrative Insight Pub Date : 2022-01-21 DOI: 10.31580/jpvai.v4i3.2052

S. Zubair, Mukaram Khan, Aamna Tariq Mukaram

{"title":"Capacity building of public officials: Challenges of public organizations in Pakistan","authors":"S. Zubair, Mukaram Khan, Aamna Tariq Mukaram","doi":"10.31580/jpvai.v4i3.2052","DOIUrl":"https://doi.org/10.31580/jpvai.v4i3.2052","url":null,"abstract":"The sensitivity and importance of public sector organizations in general or the civil service in particular is high, particularly in democratic political environments. Their responsiveness and accountability towards the masses is one of the key requirements in terms of effective and efficient service delivery by all wings of the government. Apart from other factors, the existence of capacity and capacity building plays a vital role in determining success or failure of any public official. For that matter, this study focuses on one aspect of effective service delivery i.e. capacity building of public officials and challenges faced in this regard. A qualitative research strategy has been followed where 33 officers of senior/managerial cadre were interviewed using a semi-structured interview guide. Purposive sampling strategy was used to select the participants of study. The rich data collected were analyzed using a thematic analysis technique. Themes emerging from the data revealed that serious capacity building issues and challenges exist in Pakistan’s public sector owing to several reasons, some of them include lack of structured and service oriented modern programs, lack of the fit between performance and pay, absence of accountability mechanisms and red-tapism involved in Pakistan’s bureaucracy. For that matter, it is the need of the hour that aforementioned factors must be taken into account and the needful shall be done by making changes in the civil service structure through reforms.","PeriodicalId":388480,"journal":{"name":"Journal of Public Value and Administrative Insight","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131254648","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Open innovation as mediation between reconstructionist blue ocean strategy and organizational performance, an empirical study using structural equation modeling 开放式创新:重构蓝海战略对组织绩效的中介作用——基于结构方程模型的实证研究

Journal of Public Value and Administrative Insight Pub Date : 2021-12-25 DOI: 10.31580/jpvai.v4i2.2125

M. Shafiq, R. Tasmin, Muhammad Saeed Lodhi, Mehwish Rashid, Aqeel Ahmad

{"title":"Open innovation as mediation between reconstructionist blue ocean strategy and organizational performance, an empirical study using structural equation modeling","authors":"M. Shafiq, R. Tasmin, Muhammad Saeed Lodhi, Mehwish Rashid, Aqeel Ahmad","doi":"10.31580/jpvai.v4i2.2125","DOIUrl":"https://doi.org/10.31580/jpvai.v4i2.2125","url":null,"abstract":"There have been many researches on the competitive advantage of Blue Ocean Strategy and the benefits it provide to organizations, and there is growing quantitative research on the relationship of Blue Ocean Strategy and Organizational Performance. Furthermore, as innovation is the core element of competitive advantage and organizational performance, so open innovation strategy’s role is important in relationship of BOS and organizational performance. This paper presents the mediating role of inbound and outbound open innovation between the relationship of Blue Ocean Strategy and organizational performance. As there has been some discussion in past literature about the direct relationship of five constructs of BOS and organizational performance, therefore this paper focuses the mediating role of inbound and outbound open innovation between five constructs of BOS and organizational performance. It is a quantitative study. The unit of analysis is organization while a self-administered questionnaire was used for data collection from the senior managers of Malaysian manufacturing industries. Structural Equation modeling (SEM) was applied so PLS3 was used to analyze the data, collected from 116 manufacturing organizations. Results reveal that, in the Malaysian industries, inbound open innovation significantly mediates the relationship of three of the five constructs between BOS and organizational performance. While outbound open innovation does not mediate the relationship between BOS and organizational performance in the Malaysian manufacturing sector.","PeriodicalId":388480,"journal":{"name":"Journal of Public Value and Administrative Insight","volume":"107 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127979906","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Analyzing physicians ratings and reviews landscape of a developing country (Pakistan) 分析一个发展中国家(巴基斯坦)的医生评分和评论情况

Journal of Public Value and Administrative Insight Pub Date : 2021-12-25 DOI: 10.31580/jpvai.v4i2.2049

Atif Hussain, Hakeem-ur-Rehman, Muhammad Usman Awan

{"title":"Analyzing physicians ratings and reviews landscape of a developing country (Pakistan)","authors":"Atif Hussain, Hakeem-ur-Rehman, Muhammad Usman Awan","doi":"10.31580/jpvai.v4i2.2049","DOIUrl":"https://doi.org/10.31580/jpvai.v4i2.2049","url":null,"abstract":"Studies on online reviews and ratings of physicians by patients have so far been conducted only in the context of developed countries. Therefore, this study aims to identify popular Physicians Rating Websites (PRWs), study their characteristics and report prevalence, nature and distribution of online ratings and reviews in the context of a developing country (Pakistan). Most popular PRWs were identified and ratings and reviews were scraped using Link Klipper extension and Octoparse software. Scrapped data were then analyzed. Websites and their apps were explored and also a psychologist having profiles, ratings and reviews on chosen websites was also interviewed. Two PRWs (marham.pk and oladoc.com) are popular in Pakistan with an Alexa rank of less than 1000 in Pakistan at the time of the study, indicating high popularity. Oladoc has more profiles (15,069) as compared to Marham. However, it has less number of profiles with quantitative and narrative reviews, 23% and 11% as compared to 45% and 30.6% of Marham. Average ratings per rated doctor and average number of reviews per doctor are also greater on oladoc as compared to marham (66.32 and 22.93 as compared to 31.72 and 15.77), respectively. By removing profiles rated on both sites, there are 6,446 unique profiles on both sites which have received at least one rating which has been estimated to be about 3% of the doctors serving the country. It is concluded that online reviews and ratings of physicians is a new but increasing phenomenon. Many of the trends are issues in online ratings and reviews are same as those in the developed countries. As online reviews and ratings increase, the need to ensure objectivity and accuracy as well as user education will also increase, for which government bodies, professional associations of doctors and owners of PRWs will need to collaborate.","PeriodicalId":388480,"journal":{"name":"Journal of Public Value and Administrative Insight","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128166697","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0