International Journal of Educational Review, Law And Social Sciences (IJERLAS)最新文献

{"title":"EMPLOYEE PERFORMANCE IMPROVEMENT STRATEGY IN EFFORTS TO IMPROVE CUSTOMER RELATIONS USING HIERARCHY PROCESS ANALYSIS AND CUSTOMER RELATIONSHIP MANAGEMENT METHODS AT PT.MASAJI KARGOSENTRA TAMA BELAWAN","authors":"Muhammad Sadani, Prihatin Lumbanraja, M. Sembiring, Meilita Tryana","doi":"10.54443/ijerlas.v3i5.1011","DOIUrl":"https://doi.org/10.54443/ijerlas.v3i5.1011","url":null,"abstract":"Based on the analysis and discussion of research regarding complaint handling at PT. Masaji Kargosentra Tama, it can be concluded as follows. Employee performance appraisal at PT Masaji Kargosentra Tama is carried out using a comprehensive approach. This performance appraisal process involves various KPI parameters related to customer service. For each KPI parameter, employees are given an assessment based on a predetermined scale or scoring system. This rating scale allows management to measure the quality of employee performance in aspects relevant to their duties and responsibilities. This assessment can be carried out periodically, for example every month or every year, using available data and information. During the assessment process, the management of PT Masaji Kargosentra Tama evaluates employee performance by considering each KPI parameter separately or as a whole. This performance appraisal can involve various methods, such as direct observation, data collection, interviews, or feedback from customers and colleagues. After getting the assessment results. Based on the results of the analysis using AHP, the division that has the highest assessment score is 3.15, followed by Operations with a score of 2.84, followed by Finance with a score of 2.01. So it is found that the commercial division is the focus in service to customers. With a strong focus on customer service, companies can direct efforts and resources to improve service quality, respond effectively to customer needs, and build good relationships with customers. Priority given to customer service will help companies to increase customer satisfaction, maintain customer loyalty, and achieve competitive advantage in a highly competitive industry. The proposed strategy that can be carried out by PT Masaji Kargosentra Tama is to create a customer membership system. The goal is for customers to get special services such as offering special prices, thereby increasing customer satisfaction. And for companies to find out detailed customer information so as to increase the possibility of carrying out customer programs as the implementation of a more personal customer relationship management (CRM) strategy.","PeriodicalId":386989,"journal":{"name":"International Journal of Educational Review, Law And Social Sciences (IJERLAS)","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129092517","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"DETERMINATION OF BREACH IN ORAL LENDING AGREEMENTS WITHOUT AGREEMENT OF RETURN TIME REVIEWED FROM THE AGREEMENT LAW","authors":"Satria Gunawan, Gunawan Djajaputra","doi":"10.54443/ijerlas.v3i5.1006","DOIUrl":"https://doi.org/10.54443/ijerlas.v3i5.1006","url":null,"abstract":"The agreement in its implementation constitutes a binding legally binding between one party to another party who enters into the agreement. Agreements can be made orally or in writing provided that they do not conflict with the provisions stipulated by laws and regulations. Sometimes in the implementation of the agreement, the parties sometimes do not carry out the contents of the agreement, so that in practice the legal system in Indonesia is known as a default or broken promise. In 2011, there was a dispute between Manginar Sagala and Absen Malau regarding the loan provided by Manginar Sagala to Absen Malau. In the loan agreement, it was agreed that Manginar Sagala would lend Rp. 137,000,000. - (one hundred thirty seven million rupiah) to Absen Malau where this agreement was made orally. However, until 2017, Absen Malau had no good faith intention to repay the loan and challenged him by saying that he would just put me in prison. On December 4, 2020 Manginar Sagala through his attorney sent a letter of warning/subpoena to Absen Malau but there was no response at all from Absen Malau. So that Manginar Sagala sued Absen Malau at the Medan District Court with a lawsuit that Absen Malau had defaulted (broken promise). What is the formulation of this research problem regarding the provisions regarding verbal loan agreements? As well as how is the determination of default in the loan agreement orally without an agreed return time in terms of the law of the agreement? The method used in this research is the normative legal method. The results of the analysis show that the provisions regarding verbal lending and borrowing agreements when viewed from the form of the agreement, whether written or oral or non-contractual, will not affect the binding strength of an agreement as long as the essence of the agreement made does not conflict with applicable legal principles.","PeriodicalId":386989,"journal":{"name":"International Journal of Educational Review, Law And Social Sciences (IJERLAS)","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125582841","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"ANALYSIS OF THE TANJORE MARATHAS' PAINTINGS","authors":"S. Vimala, Kanchi Varatharaja Perumal","doi":"10.54443/ijerlas.v3i5.1007","DOIUrl":"https://doi.org/10.54443/ijerlas.v3i5.1007","url":null,"abstract":"Tanjore, Tamil Nadu's rice bowl, is also home to the arts. The kings' paintings are excellent examples of their Maratha painting abilities. During their rule in the Tanjore Maratha era. These are pieces of art that will not deteriorate with the passage of time. Tanjore style of painting is a style that flourished in Tamil Nadu from 16th to 18th century. It was influenced by the Andhra style of the Nayaks, Maratha and Mughal style and English Manatee style. Tanjore paintings adorned the interiors of the palaces. These style paintings were created by them as a clan profession. The Tanjore Brihadisvara Temple is the only temple in the world with a thousand-year-old artwork as well as a range of subsequent works. The art that grew up in this temple eventually gave birth to a new painting style known as Tanjore style painting. That is the current depiction of Tanjore artwork.","PeriodicalId":386989,"journal":{"name":"International Journal of Educational Review, Law And Social Sciences (IJERLAS)","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117182581","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"GRONDKAART LEGALITY AS EVIDENCE OF LAND TENURE RIGHTS BY PT. KAI ACCORDING TO AGRARIAN LAW","authors":"Sahati, Gunawan Djajaputra, Gunawan Sahati, Djajaputra","doi":"10.54443/ijerlas.v3i5.998","DOIUrl":"https://doi.org/10.54443/ijerlas.v3i5.998","url":null,"abstract":"Grondkaart or block maps are documents that prove the ownership of assets which are wealth for an institution or company that must be maintained. There are several things that are still being debated regarding the position or legality of Grondkaart itself. One state company that still uses Grondkaart as proof of ownership of its land assets is PT. Kereta Api Indonesia (Persero) or PT. KAI. Land assets PT. KAI is a legacy of the Dutch railroad company which was subject to nationalization, the land often causes disputes due to evidence of land tenure in the form of Grondkaart which is not regulated in Law Number 5 of 1960 and Government Regulation Number 24 of 1997. The formulation of the problem in this article is (1) What is the position of Grondkaart as a basis for rights or evidence of land tenure according to Indonesian Agrarian Law? (2) How is the legal protection and legal certainty of Grondkaart as proof of land ownership by PT KAI so that it can provide a solution to land problems for the residents of Miji Mojokerto? The research method used in this article is the normative legal research method with statutory, conceptual and case approaches. The technique used in the analysis of legal material is to use grammatical interpretation and systematic interpretation. The results showed that Grondkaart's position was not regulated in Law No. 5 of 1960 concerning Basic Agrarian Regulations and Government Regulation No. 10 of 1960 Jo. Government Regulation Number 24 of 1997 concerning Land Registration, this has resulted in that Grondkaart is not a strong proof of ownership of railway land, but can be used as a basis for ownership or as the basis for PT. Kereta Api Indonesia (Persero) to register their land in order to obtain a strong Certificate of Land Rights. Grondkaart is proof of PT KAI's land ownership which if in the process of securing assets a dispute occurs it can be used as proof of ownership where rights have never been renewed.","PeriodicalId":386989,"journal":{"name":"International Journal of Educational Review, Law And Social Sciences (IJERLAS)","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130416402","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PILOT DECISIONS ARE THE RESULT OF MANAGEMENT DETERMINING FLIGHT SAFETY","authors":"Bagus Mahendra Putra, H. Tj, Soegeng Wahyoedi","doi":"10.54443/ijerlas.v3i4.1003","DOIUrl":"https://doi.org/10.54443/ijerlas.v3i4.1003","url":null,"abstract":"Aviation safety is the ultimate goal of aviation in both civil and military in several accident reports and data from the aviation safety directorate of the Indonesian Army Aviation Center (Puspenerbad) human factors rank first cause of accidents as much as 74%. The purpose of this study is to determine the magnitude of the influence Flight Experience and Flight Proficiency against pilots decision making which has implications for aviation safety. The method in this study used quantitative descriptive analysis, with 99 respondents. Data collection is carried out by distributing questionnaires Google Forms and analyzed with the app SmartPLS 4.0. The conclusions obtained in this study put Flight Experience and Flight Proficiency does not affect flight safety if not mediated by the pilot decision making and flight safety is affected by pilots decision making.","PeriodicalId":386989,"journal":{"name":"International Journal of Educational Review, Law And Social Sciences (IJERLAS)","volume":"86 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122669303","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"EFFORTS AND LEGAL CERTAINTY IMPLEMENTATION OF ACQUIRED ASSETS (AYDA) BY THE BANK BASED ON LAW NUMBER 4 OF 1996 CONCERNING COLLATERAL RIGHTS TO LAND AND OBJECTS RELATED TO LAND","authors":"Riwenda Septiani, Gunawan Djajaputra","doi":"10.54443/ijerlas.v3i5.995","DOIUrl":"https://doi.org/10.54443/ijerlas.v3i5.995","url":null,"abstract":"Implementation of AYDA in the field often experiences obstacles that can cause delays in the implementation of AYDA and takes 1 (one) year to 5 more years to complete the AYDA even to the point where the process stops or gets stuck and in practice there are still many who don't follow the system set forth. regulated by UUHT. So this will cause legal uncertainty for the object of Mortgage Rights controlled by the bank so that it violates the aspect of Guarantee Law that guarantees cannot be owned by creditors. The formulation of the research problem (1) What legal steps can be taken if the implementation of the AYDA is not based on Law Number 4 of 1996 concerning Mortgage Rights on Land and Objects Related to Land? (2) What is the legal certainty of the Mortgage Object Controlled by the Bank in the Implementation of Foreclosures of More Than 1 (One) Year? The research method used is normative legal research method. The primary legal material used is the applicable laws and regulations relating to the issues to be discussed. The secondary legal materials used in this writing consist of: (1) books related to the legal issues at hand; (2) Results of research/scientific work relating to the legal issues at hand; (3) Legal magazines/journals/articles on legal issues encountered. tertiary Legal Materials, at this writing, namely: Big Indonesian Dictionary; legal dictionaries; Encyclopedia; Newspaper. The results of the study show that legal remedies that can be taken if the implementation of the AYDA are not based on Law Number 4 of 1996 concerning Mortgage Rights on Land and Objects Related to Land, namely ordinary legal remedies and extraordinary legal remedies. Legal Certainty of Mortgage Objects Controlled by Banks in the Implementation of Foreclosures of More Than 1 (One) Year, namely Mortgage Objects in principle cannot be owned by creditors as referred to in Article 12 of the Mortgage Law. To protect this principle, Article 12A of the Banking Law stipulates that collateral purchased by a bank must be resold as quickly as possible in order to pay off its receivables because banks are not allowed to own the collateral that has been purchased. This is an embodiment of legal certainty on the Mortgage object that is controlled by the bank in implementing the AYDA for more than 1 (one) year. Legal certainty in this regulation is to maintain the principle that the guarantee is not to own the goods, but is used to guarantee that the debtor will carry out his obligations until they are paid off or if they fail, they can be sold as soon as possible to pay off the debtor's debt.","PeriodicalId":386989,"journal":{"name":"International Journal of Educational Review, Law And Social Sciences (IJERLAS)","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116037175","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"REVIEW OF PRINCIPLES OF QUANTITATIVE RESTRICTIONS ON DISPUTE SETTLEMENT“EU AND US LAWSUIT FOR THE INDONESIAN GOVERNMENT'S NICKEL EXPORT BAN POLICY BY THE WTO DISPUTE SETTLEMENT BODY","authors":"Lusi Puspita Sari, Ariawan","doi":"10.54443/ijerlas.v3i5.997","DOIUrl":"https://doi.org/10.54443/ijerlas.v3i5.997","url":null,"abstract":"The Government of Indonesia through Regulation of the Minister of Energy and Mineral Resources Number 11 of 2019 concerning the second Amendment to Regulation of the Minister of Energy and Mineral Resources Number 25 of 2018 concerning Coal Mining and Mineral Exploitation (Permen ESDM 11/2019) decided to stop exporting nickel ore from from 1 January 2020. This regulation is considered to violate the Quantitative Restriction Principle in Article XI of the General Agreement on Tariffs and Trade (GATT) and is being demanded by the European Union against the Dispute Settlement Body of the World Trade Organization (DSB WTO). This article analyzes the scope of Article XI of the GATT and the conformity of the nickel ore export ban regulation with justification in the GATT regulatory framework. This article uses a normative juridical approach, namely legal research conducted through research on library materials and secondary data. This research is descriptive analytical in nature that analyzes related legal instruments, to provide a thorough and systematic understanding of the scope and application of the Quantitative Restriction Principle.This study shows the results that the Interpretation of Article XI: 1 GATT, Indonesia's export ban regulations can be said to be incompatible with the principle of a quantitative restriction ban. Indonesia in implementing a nickel ore export ban has a background to maintain Indonesia's nickel supply which has been depleting. Due to the depletion of Indonesia's nickel supply, the government decided to downstream and industrialize nickel ore. This background is in line with the exception in Article XI:2 (a) which allows export restrictions for a country's essential products. Even so, based on Article XI: 2 (a), this export restriction must be implemented temporarily.","PeriodicalId":386989,"journal":{"name":"International Journal of Educational Review, Law And Social Sciences (IJERLAS)","volume":"354 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122795950","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"THE INFLUENCE OF WORKLOAD, WORK ENVIRONMENT AND MOTIVATION ON EMPLOYEE PERFORMANCE AT PT. BANK RAKYAT INDONESIA TEBING TINGGI BRANCH OFFICE","authors":"Dewi Rucci Manulang, A. R. Matondang, Iskandarini","doi":"10.54443/ijerlas.v3i4.987","DOIUrl":"https://doi.org/10.54443/ijerlas.v3i4.987","url":null,"abstract":"Human resources have a very important role in various sectors, because human resources are a key factor in driving other resources within the company. The importance of the role of human resources has resulted in an organization having to allocate a sizable amount of funds to improve the performance of these human resources. Along with the rapid development of science and technology, quality human resources are demanded. This is because human resources have an important role in advancing the company.","PeriodicalId":386989,"journal":{"name":"International Journal of Educational Review, Law And Social Sciences (IJERLAS)","volume":"50 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132587618","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"THE DYNAMIC OF OUTSOURCING REGULATION WITHIN THE NATIONAL LEGAL FRAMEWORK (THE NEED FOR RECONCEPTUALIZATION OF PROTECTION FOR TEMPORARY WORKERS)","authors":"Didik Artino Jamaludin, A. Budiono, Budi Santoso, Didik Artino, Abdul Rachmad Jamaludin, Budi Budiono, Santoso","doi":"10.54443/ijerlas.v3i4.992","DOIUrl":"https://doi.org/10.54443/ijerlas.v3i4.992","url":null,"abstract":"The dynamics of outsourcing regulation bring varied impacts, especially regarding the legal protection for outsourced workers, which has been gradually regulated through Law Number 11 of 2020 on Job Creation. However, the legal protection system for outsourced workers still presents unresolved issues, particularly the imperfect concept of TUPE (Transfer of Undertakings Protection of Employment), which is a consequence of the legal transplant concept. This study is a normative juridical research with a legislative approach. The results of this study indicate that there are several factors contributing to the incomplete implementation of the TUPE concept, namely the effects of a flexible labor market and the inconsistency of the state's role in providing legal protection. These issues become evident in the imperfect regulation of the TUPE concept.","PeriodicalId":386989,"journal":{"name":"International Journal of Educational Review, Law And Social Sciences (IJERLAS)","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123638484","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"WOMEN'S REPRESENTATION IN THE NOMINATION OF LEGISLATIVE MEMBERS ACCORDING TO LAW NUMBER 7 OF 2017 ON ELECTIONS","authors":"Fajar Irawan, N. Prasetyo, Dhia Al-Uyun, Shinta Sudarsono, Hardiyantina","doi":"10.54443/ijerlas.v3i4.986","DOIUrl":"https://doi.org/10.54443/ijerlas.v3i4.986","url":null,"abstract":"This scientific work focuses on the discussion of Women's Representation of at least 30% in the nomination of legislative members according to Law No. 7 of 2017 concerning Elections. In this work the author raised 2 (two) major discussions, the first related to the basis of consideration of women's representation of at least 30% in the legislative nomination and the second related to the legal implications of the rule. To answer these two discussions, the writer uses a normative juridical legal approach through the study of legal materials and sources of literature related to the theme that the writer adopts. From the results of this study the authors found several urgent issues that underlie the regulation of women's representation at least 30% in legislative nominations. The legal implications for election participants who do not obey these rules are disqualified from the electoral process in the electoral district concerned, these rules also serve as a legal umbrella against women who have not been accommodated in the political process. Although the rules related to women's representation have a positive impact on the life of politics in Indonesia, these rules need to be evaluated and refined to ensure women's representation.","PeriodicalId":386989,"journal":{"name":"International Journal of Educational Review, Law And Social Sciences (IJERLAS)","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116936029","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}