{"title":"Customer Relationship Management : Literature Review","authors":"Noer Rafikah Zulyanti, Mohamad Rizal Nur Irawan","doi":"10.46729/ijstm.v4i4.881","DOIUrl":"https://doi.org/10.46729/ijstm.v4i4.881","url":null,"abstract":"The purpose of this article is to provide a more meaningful view of CRM starting from the CRM definitions of several figures along with their orientation and the CRM strategic model framework so that later they can contribute to researchers and companies about CRM implementation and show that by managing customer relationships with both can increase the value of the organization/company. The method used is a literature study derived from previous books and articles that analyze the CRM model. There are 10 models in this article that are presented with comprehensive discussions and reviews that explore customer-centric, technology solutions to improve customer relationships, knowledge management systems, employee involvement in organizational performance.","PeriodicalId":384527,"journal":{"name":"International Journal of Science, Technology & Management","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133531214","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Klemens Mere, Endang Sungkawati, Hilda Nur Savitri
{"title":"Entrepreneur Orientation as a Competitive Advantage in Student Business Startups","authors":"Klemens Mere, Endang Sungkawati, Hilda Nur Savitri","doi":"10.46729/ijstm.v4i4.858","DOIUrl":"https://doi.org/10.46729/ijstm.v4i4.858","url":null,"abstract":"This study aims to describe how the entrepreneurial orientation of students who do startup business has a competitive advantage. This study used a qualitative approach, with student informants doing business startups. Information obtained from interviews and observations. The results of this study indicate that entrepreneurial orientation is demonstrated by the ability to always be innovative, act proactively, and take risks. To have competitive capabilities can be demonstrated through competitive products and prices compared to its competitors. If a startup business wants to have a competitive advantage, it can be created through innovative, proactive, and risk-taking activities.","PeriodicalId":384527,"journal":{"name":"International Journal of Science, Technology & Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131080908","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Antibacterial Activity Of Lime Peel (Citrus Aurantifolia (Christm.) Swingle) Ethanolic Extract Against Skin Infection Bacteria (Propionibacterium Acnes And Staphylococcus Epidermidis)","authors":"Novia Sormin, Anayanti Arianto, M. Pandapotan","doi":"10.46729/ijstm.v4i4.841","DOIUrl":"https://doi.org/10.46729/ijstm.v4i4.841","url":null,"abstract":"The skin is the outermost part of the body that serves as a protective body. In addition to protecting the skin of the face, it also acts as a beautifier. The main problem with facial skin is inflammation of the skin, which can cause acne. Bacteria like Propionibacterium acnes, Staphylococcus aureus, Staphylococcus epidermidis, and Pseudomonas aeruginosa can cause acne on the face. Prolonged use of antibiotics as therapy against acne will cause a new problem, namely resistance to antibiotics. Lime peel has many uses, especially as an antibacterial, which makes it a good candidate for use as an antibacterial agent in acne treatment. The goal of this study was to find out if the etTMhanolic extract of lime peel could kill bacteria like Propionibacterium acnes and Staphylococcus epidermidis. The research method used the Kirby-Bauer method and the Streaking methods to analyze the minimum inhibitory concentration and minimum bactericidal concentration. The results showed MIC at a concentration of 1 mg/mL for each bacterium, while MBC at a concentration of 40 mg/mL in Propionibacterium acnes and 50 mg/mL in Staphylococcus epidermidis. The conclusion is that the extract of lime peel in ethanol can kill bacteria. \u0000 ","PeriodicalId":384527,"journal":{"name":"International Journal of Science, Technology & Management","volume":"126 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122928689","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Fahmy Rinanda Saputri, Adrix Richard Stanlee, Indra Hadi Prasetya, Sarah Delana Wijaya
{"title":"Analysis Of Solar Power Plant Utilization For Public Street Lighting In Probolinggo, Jawa Timur, Indonesia","authors":"Fahmy Rinanda Saputri, Adrix Richard Stanlee, Indra Hadi Prasetya, Sarah Delana Wijaya","doi":"10.46729/ijstm.v4i4.862","DOIUrl":"https://doi.org/10.46729/ijstm.v4i4.862","url":null,"abstract":"Fossil fuels namely coal, petroleum, and natural gas have long been chosen as the main energy sources in meeting global energy needs. However, fossil fuels have the main problem in that their amount is limited and causes global warming. To overcome these problems, renewable energy such as solar energy can be used. Solar energy can be converted into electrical energy by using solar panels. The installation of a solar power plant certainly requires a large budget, to check its feasibility and can be simulated using PVSyst and RETScreen. In particular, PVSyst is used to search for the amount of material needed, the power capacity produced, and energy losses (there is energy lost). Then, RETScreen is used to calculate photovoltaic installation costs, operational and maintenance costs after photovoltaic installation, and emissions. Probolinggo has enormous potential to use solar power plants with Photovoltaic modules. This study simulates the installation of photovoltaic modules in Probolinggo which still has shortcomings in terms of public street lighting. From the simulations carried out, it can be concluded that Probolinggo is feasible for the installation of the solar power plant. With PVSyst, the total number of photovoltaic modules installed is 15,112 pieces. The total power generated is 10,145 MWh. Then, by using RETScreen, a photovoltaic installation fee of Rp142,978,410,000 was obtained. and annual maintenance costs of Rp1,281,870,000.","PeriodicalId":384527,"journal":{"name":"International Journal of Science, Technology & Management","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115142658","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Knowledge Development About The History And Basic Principles Of Health Insurance Business In Indonesia","authors":"Desi Aprianti, Q. Aini, Erlina Puspitaloka Mahadewi","doi":"10.46729/ijstm.v4i4.848","DOIUrl":"https://doi.org/10.46729/ijstm.v4i4.848","url":null,"abstract":"The health insurance in Indonesia is something new for most Indonesians because the term health insurance itself, until now after the pandemic, has not become a word that is commonly understood. The understanding of what is called health insurance is still very varied so it is not surprising, for example, in the past, many people said that the Community Health Maintenance Guarantee (JPKM) in Indonesia was not health insurance but only the name was used without using the word insurance. The Indonesian population is generally a risk taker in terms of health and death. The economic condition of the Indonesian population from independence until now has been able to have a per capita income per year, which has not allowed the Indonesian population to set aside funds to buy health insurance or life insurance. Meanwhile, from the supply side, not many insurance companies offer health insurance products. The Indonesian government has been relatively slow in introducing the concept of insurance to the public through ease of licensing and legal certainty in the insurance business ordeveloping social health insurance for the wider community. This study uses a qualitative method that aims to analyze the relationship between the development of knowledge about the basic history of health insurance related to the basic principles of health insurance in Indonesia which is expected to increase knowledge about the history of health insurance and the basic principles of health insurance. The goal of this research is to find out things that can provide compensation for losses originating from ignorance of health insurance knowledge.","PeriodicalId":384527,"journal":{"name":"International Journal of Science, Technology & Management","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130348109","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Development Of Risk-Based Audit Method Standard For Stadium Project Using Design And Build Contract To Minimize Dispute From Construction Management Point Of View","authors":"Ega Alvian Sutekat, A. Putro, Y. Latief","doi":"10.46729/ijstm.v4i4.863","DOIUrl":"https://doi.org/10.46729/ijstm.v4i4.863","url":null,"abstract":"The Design and Build method have been widely used in government projects in recent years. The construction of a sports stadium is one type of project that uses an integrated contract. Design and build, which is considered to have high complexity and is urgent, so the use of the Design and Build method is expected to provide a solution in the implementation of the project. However, in implementing the integrated design and construction contract, there are still many disputes from stakeholders involved such as Inspection of Work Results. This study aims to identify the factors that cause dispute in the Design and Build project and develop a Standard for Inspection of Work Results from the perspective of Construction Management. The results of the study indicate the factors causing the dominant risk-based dispute as well as corrective action in the form of standard inspection of work results on construction projects.","PeriodicalId":384527,"journal":{"name":"International Journal of Science, Technology & Management","volume":"264 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116612437","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
D. Apriandi, Najmudin Najmudin, N. Karnowati, Fajar Adi Prakoso
{"title":"How Digital Payment And Social Media Marketing Affect Purchase Decisions Of Subang Culinary SME Customer, Indonesia","authors":"D. Apriandi, Najmudin Najmudin, N. Karnowati, Fajar Adi Prakoso","doi":"10.46729/ijstm.v4i4.861","DOIUrl":"https://doi.org/10.46729/ijstm.v4i4.861","url":null,"abstract":"This research is an empirical study to see the relationship between the application of digital payment media and digital marketing for small and medium enterprises, especially in the culinary sector in the city of Subang. Why is this research being carried out in Subang, because there are not many small and medium entrepreneurs in the culinary sector in the city of Subang who have implemented digital payments and digital marketing in their businesses. The data in this research uses primary data obtained from 121 questionnaires to culinary business customers who make digital payments and search for information digitally before making a purchase. From the results of data processing, it is known that digital payments have a significant effect on purchasing decisions in small and medium businesses in the culinary sector with a T-count score of 6,357, and marketing using social media also has a significant effect with a T-count value of 6,609, and together digital payments and marketing social media has a significant effect with an F count of 114,804","PeriodicalId":384527,"journal":{"name":"International Journal of Science, Technology & Management","volume":"103 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133074327","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Millennial Farmer Strategies in Horticultural Entrepreneurship","authors":"Annisa Novalinda Ginting, N. Rahman, S. Nurlaela","doi":"10.46729/ijstm.v4i4.890","DOIUrl":"https://doi.org/10.46729/ijstm.v4i4.890","url":null,"abstract":"Indonesia has abundant agricultural resources and great potential in agricultural development. The existence of these agricultural resources has not been matched by the low regeneration of millennial farmers. The Ministry of Agriculture of the Republic of Indonesia through the Agriculture and Food Security Service of Gunungkidul Regency projects a Horticulture Village program to be implemented in Karangrejek Village, Kapanewon Wonosari. This program encourages millennial farmers who have their own innovations and strategies in agricultural development, especially in running farming in the horticulture sector. This paper aims to find out the strategies and innovations carried out by millennial farmers in running farming in the horticulture sector. The millennial farmer strategy is carried out when cultivating and marketing horticultural products, especially shallots and chilies. The strategies carried out in the cultivation aspect are: planting with the intercropping method, off season farming, selection of superior seeds, use of biological control agents, and use of high beds. On the marketing aspect of the results: digital media marketing, post-harvest packaging. The characteristics of millennial farmers in dealing with entrepreneurial problems are: never give up, keep trying, innovate and stay afloat in horticultural farming.","PeriodicalId":384527,"journal":{"name":"International Journal of Science, Technology & Management","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126240038","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Validity and Reliability of the Adoption Questionnaire of Agricultural Mechanization in the Food Estate Area of Central Kalimantan Indonesia","authors":"Astri Anto, S. Sugiyanto, Y. Yuliati, A. Kustanti","doi":"10.46729/ijstm.v4i4.855","DOIUrl":"https://doi.org/10.46729/ijstm.v4i4.855","url":null,"abstract":"The use of agricultural mechanization has greatly contributed to the modernization of agricultural systems in many developing countries, including Indonesia. One implementation of agricultural modernization is the application of agricultural mechanization in the food estate program in Central Kalimantan, Indonesia. The adoption of agricultural mechanization is a determinant of the implementation of agricultural mechanization in the food estate area. However, the problem is that the speed of adoption of agricultural mechanization by farmers in the food estate area is still varied. The purpose of this research is to test the validity and reliability of the questionnaire in the study of agricultural mechanization adoption to support agricultural modernization in the food estate area of Central Kalimantan. This research was conducted using a quantitative research design with rice farmers who received the food estate program as the unit of analysis in the Pulang Pisau and Kapuas districts, Central Kalimantan. Data was collected purposively from 42 rice farmers in the food estate area by providing a questionnaire containing five indicators of agricultural mechanization adoption. The results showed that the questionnaires were valid and reliable with correlation values (Pearson Correlation) for the five indicators of awareness, interest, evaluation, trial, and adoption with fifteen questions showing the value of R count > R table and declared valid. While Cronbach's Alpha value is 0.794-0.951. Meanwhile, Cronbach's Alpha value was 0.794-0.951. Based on the discussion, it can be concluded that the questionnaire is valid and reliable.","PeriodicalId":384527,"journal":{"name":"International Journal of Science, Technology & Management","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125579941","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Immunostimulant Effect Test Of Curcuminoid Extract From Turmeric Rhizome (Curcuma Domestica Val.) In VCO On Rats Induced Cyclophosphamide Againts An Increasing Total Leukocytes And Leukocyte Differential","authors":"D. Damayanti, Yuandani Yuandani, D. Satria","doi":"10.46729/ijstm.v4i4.852","DOIUrl":"https://doi.org/10.46729/ijstm.v4i4.852","url":null,"abstract":"Turmeric (Curcuma domestica Val.) is a traditional Indonesian plant that has many benefits. Curcuminoids are turmeric compounds known to have effects as immunomodulators and have been proven in several in vivo tests. Immunosuppressive drugs such as cyclophosphamide are widely given to improve clinical symptoms in autoimmune patients and cancer treatment which can cause susceptibility to infection.Therefore,this study aimed to determine the immunostimulating effect of curcuminoid extract from turmeric rhizome on cyclophosphamide-induced white rats. Proof of the immunostimulating effect of curcuminoid extracts was by testing the total leukocytes and leukocytesdifferential. The test results showed that curcuminoid extracts of 1 mL, 0.5 mL, and 0.25 mL increased total leukocytes and leukocyte differential (lymphocytes, neutrophils, monocytes, basophils, eosinophils) with a significant difference (p<0.05) to the Na group CMC 0.5% as a negative control. Therefore, curcuminoid extract had the potential to have an effect as an immunostimulant. \u0000 The test results showed that curcuminoid extracts of 1 mL, 0.5 mL, and 0.25 mL increased total leukocytes and leukocyte differential (lymphocytes, neutrophils, monocytes, basophils, eosinophils) with a significant difference (p<0.05) to the Na group CMC 0.5% as a negative control. Therefore, curcuminoid extract had the potential to have an effect as an immunostimulant.","PeriodicalId":384527,"journal":{"name":"International Journal of Science, Technology & Management","volume":"194 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124313026","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}