Administratie si Management Public最新文献_第3页

IMPACT OF THE COVID-19 PANDEMIC ON THE QUALITY OF CUSTOMER SERVICE IN THE LOCAL GOVERNMENT UNITS 新冠肺炎疫情对地方政府单位客户服务质量的影响

Administratie si Management Public Pub Date : 2022-11-25 DOI: 10.24818/amp/2022.39-08

Agnieszka Wójcik-Mazur, Justyna Łukomska-Szarek, Anna Martynko, Krzysztof Piontek

{"title":"IMPACT OF THE COVID-19 PANDEMIC ON THE QUALITY OF CUSTOMER SERVICE IN THE LOCAL GOVERNMENT UNITS","authors":"Agnieszka Wójcik-Mazur, Justyna Łukomska-Szarek, Anna Martynko, Krzysztof Piontek","doi":"10.24818/amp/2022.39-08","DOIUrl":"https://doi.org/10.24818/amp/2022.39-08","url":null,"abstract":"Maintaining an adequate level of services becomes a particularly difficult challenge in the current conditions of the COVID-19 pandemic, which greatly complicates the organization and implementation of tasks assigned to public entities. Therefore, it was deemed important to determine the impact of the COVID-19 pandemic, considered in the context of global risk, on the quality of customer service in the local government units. In the theoretical part, the investigations presented in this study contain a discussion of public service provision by local government units. The publication includes a study of the concepts of quality and satisfaction. The article also draws attention to the aspect of risk as an indispensable element of business entities in relation to the global risk caused by the SARSCoV-2 virus. The empirical part presents the results of surveys conducted using the Servqual method and the Kruskal-Wallis test. In conclusion, providing high-quality services is a challenge for many local government units. The COVID-19 pandemic has negatively affected the dimensions of reliability and trust that make up the quality of customer service in local government units. This is evidenced by the results which show the deterioration of the quality of customer service during the pandemic. The current situation exacerbates the negative trend resulting from the gap between the perception of the services provided and the actual requirements of the respondents.","PeriodicalId":38266,"journal":{"name":"Administratie si Management Public","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-11-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81697992","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

COMPARATIVE RESEARCH ON GOVERNMENT EFFECTIVENESS AND POLITICAL STABILITY IN EUROPE 欧洲政府效能与政治稳定的比较研究

Administratie si Management Public Pub Date : 2022-11-25 DOI: 10.24818/amp/2022.39-04

Armenia Androniceanu, I. Georgescu, O. Sabie

{"title":"COMPARATIVE RESEARCH ON GOVERNMENT EFFECTIVENESS AND POLITICAL STABILITY IN EUROPE","authors":"Armenia Androniceanu, I. Georgescu, O. Sabie","doi":"10.24818/amp/2022.39-04","DOIUrl":"https://doi.org/10.24818/amp/2022.39-04","url":null,"abstract":"The trend of globalization, accompanied by the dynamic development of social systems, places the European states in a completely new position, in which institutions and administrative systems must be adapted. Any intervention in the field of public administration reform implies changes in its major components to have efficient governance in the context of internal and regional political instability. The objective of our research was to identify and analyze the correlations between the main indicators of government effectiveness and political stability in the EU member states during 2020-2022. For this research, we have selected four representative variables. The research methods used are the Pearson correlation matrix, for identifying and analyzing the correlations, and the K-means clustering algorithm for grouping the EU states into clusters based on the considered variables. The results show that approximately half of the EU states are grouped in cluster 3, which is characterized by a high level of governmental efficiency and political stability. The states in the first two clusters include states from Central and Eastern Europe where significant changes are needed to increase government effectiveness and political stability. The results of our research offer an updated correlative analysis between government effectiveness and political stability in the EU member states in the last few years.","PeriodicalId":38266,"journal":{"name":"Administratie si Management Public","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-11-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89784455","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

PUBLIC PROCUREMENT EFFICIENCY IN THE SLOVAK REPUBLIC: NUTS 3 LEVEL 斯洛伐克共和国政府采购效率:坚果3级

Administratie si Management Public Pub Date : 2022-11-25 DOI: 10.24818/amp/2022.39-06

Andrea Tkáčová, B. Gavurová, J. Bélas, Peter Tóth, Gabriel Demeter

{"title":"PUBLIC PROCUREMENT EFFICIENCY IN THE SLOVAK REPUBLIC: NUTS 3 LEVEL","authors":"Andrea Tkáčová, B. Gavurová, J. Bélas, Peter Tóth, Gabriel Demeter","doi":"10.24818/amp/2022.39-06","DOIUrl":"https://doi.org/10.24818/amp/2022.39-06","url":null,"abstract":"At present, public procurement processes and their efficiency represent one of the key determinants of the public finance system. The article’s main aim is to identify the impact of the number of bids, type of contract, use of EU funds, e-auction, quality criteria and the presence of a subcontractor in achieving the public procurement savings with emphasis on NUTS 3 level in Slovakia. There were analysed 957 contracts during the period 2016 – 2020. Robust estimation, which uses the WLS method, was applied to quantify the impact of determinants of public procurement efficiency on a level of savings. The results confirmed that an increase in the number of bids also increases the level of savings by 5 percentage points. The savings are higher by 6.6 percentage points if the contract is not funded by EU funds in comparison to contracts funded by EU funds. Also, the savings are higher by 7.4 percentage points when e-auction was not used. Once, the contract does not allow the subcontractor relationships, the savings are higher by 11.6 percentage points. If the quality criterion is not applied in the contract, then the savings are higher by 10.7 percentage points. The analysis confirmed statistically significant differences between individual regions in Slovakia. The most significant difference is evident between the Košice Region and the Bratislava Region, while the Bratislava Region achieved savings higher by more than 20 percentage points. Similarly, the Prešov Region achieved higher savings by more than 19 percentage points compared to the Košice Region.","PeriodicalId":38266,"journal":{"name":"Administratie si Management Public","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-11-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84037893","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

THE IMPACT OF THE COVID-19 CRISIS ON THE DEVELOPMENT OF THE INFORMATION SOCIETY IN SLOVENIA COVID-19危机对斯洛文尼亚信息社会发展的影响

Administratie si Management Public Pub Date : 2022-11-25 DOI: 10.24818/amp/2022.39-05

M. Dečman, J. Stare, Maja Klun

{"title":"THE IMPACT OF THE COVID-19 CRISIS ON THE DEVELOPMENT OF THE INFORMATION SOCIETY IN SLOVENIA","authors":"M. Dečman, J. Stare, Maja Klun","doi":"10.24818/amp/2022.39-05","DOIUrl":"https://doi.org/10.24818/amp/2022.39-05","url":null,"abstract":"Digital transformation is trending pursuant to the almost ubiquitous use of digital technology by private and public sectors, and general populations. The disruption caused by advancing technology requires strategic responses to mitigate the negative aspects of such disruption and generate positive change. Other disruption, moreover, such as the COVID-19 pandemic, additionally imposes limitations on what we consider to be normal life, further engendering the utilization of digital technology. Even though the impact of digital transformation can be assessed by means of different metrics, including the Digital Economy and Society Index (DESI), they do not provide sufficient clarity in terms of pain points and improvement possibilities. The differences in relation to the availability of said technology and the skills necessary for its optimal use, which are closely related to user education level, age, and economic status, are additional parameters governments and policymakers need to consider, and data-driven decision-making is essential to ensure optimal policy-making and investment vis-à-vis digital transformation, such as the EU Recovery and Resilience Facility. This paper analyses Slovenia’s digital transformation between 2018 and 2021, using data collected from more than 5,000 respondents, to detect technology use differences in terms of demographics, focusing on the digital divide and the COVID-19 crisis, and compares Slovenia’s experience with other EU Member States, focusing especially on online public administration services. Our results evidence that the digital divide is the main differentiating factor in Slovenia and that gender is accordingly not of great import, and that Slovenia’s oldest generation and some members of younger generations face problems when endeavoring to digitally integrate. Compared to other EU Member States, Slovenia is average according to DESI, but the findings show that EU Member States should take its specifics into account to address their own DT paradigm.","PeriodicalId":38266,"journal":{"name":"Administratie si Management Public","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-11-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87117722","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

SOCIO-ECONOMIC IMPLICATIONS OF RURAL POPULATION MIGRATION 农村人口移徙的社会经济影响

Administratie si Management Public Pub Date : 2022-11-25 DOI: 10.24818/amp/2022.39-12

Sorin Burlacu, G. Stoica, Daniela Andreea Giucă, M. Sterie

{"title":"SOCIO-ECONOMIC IMPLICATIONS OF RURAL POPULATION MIGRATION","authors":"Sorin Burlacu, G. Stoica, Daniela Andreea Giucă, M. Sterie","doi":"10.24818/amp/2022.39-12","DOIUrl":"https://doi.org/10.24818/amp/2022.39-12","url":null,"abstract":"Considering the debates regarding population migration from rural areas, the purpose of this study is to analyze socio-economic indicators to identify the main challenges of rural areas in Romania as well as to identify solutions to ensure the development of the Romanian rural environment. Our research aims to present the socioeconomic consequences of the rural population's migration by analyzing indicators such as the population by domicile by residence, the average age of the population by domicile, the flow of internal urban and rural migration, the population activity rate, the employed population per economic activities, and the total average monthly income obtained by a rural person. In addition, at the end of the study, a Pearson correlation was made with the help of the SPSS software, which identified the link between income from agriculture and the number of people working in agriculture. The results obtained indicated that while the number of people employed in agriculture, forestry, and fishing is decreasing, the average total income from agriculture is increasing. On the other hand, the migration of the population from the rural area to the urban area is on average about 82 thousand people and the rural population is in a continuous decrease, while the average age registered in the rural area is higher compared to the average age registered in urban areas.","PeriodicalId":38266,"journal":{"name":"Administratie si Management Public","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-11-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86463232","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

SHAPING LEADERSHIP IN SELECTED MILITARY ACADEMIES 在选定的军事院校培养领导能力

Administratie si Management Public Pub Date : 2022-11-25 DOI: 10.24818/amp/2022.39-10

Witold Pruchnick, T. Smal, Marek Tomaszycki

引用次数: 2

LAND OBSERVATIONS AND MANAGEMENT IN THE OUTLOOK OF URBAN GROWTH 城市发展前景中的土地观测与管理

Administratie si Management Public Pub Date : 2022-11-25 DOI: 10.24818/amp/2022.39-11

M. Aldea, Cristina Alpopi

{"title":"LAND OBSERVATIONS AND MANAGEMENT IN THE OUTLOOK OF URBAN GROWTH","authors":"M. Aldea, Cristina Alpopi","doi":"10.24818/amp/2022.39-11","DOIUrl":"https://doi.org/10.24818/amp/2022.39-11","url":null,"abstract":"Urban growth is a specific phenomenon to the evolution of cities, which exhibits over time through the fact that cities, from the moment they emerge, go through a continuous process of development and expansion. Urban growth means the spatial multiplication of the built-up (or otherwise valorized) land surfaces inside and outside the city boundary. Our research objective is to better understand all the dimensions affected by urban growth and their relationships, thus being necessary to use remote sensing techniques to identify the type of satellite imagery processed output that is best related to the economic and social indicators recorded statistically and historically. In the present paper, following the research carried out, the authors present the progress that they have made in terms of monitoring and studying the urban growth phenomenon for the city of Bucharest, based on the spatial patterns of the land use/land cover surfaces obtained through remote sensing of Landsat satellite imagery that emphasize the changes in the built-up land surfaces in more than four decades. Thus, the authors identified the changes at the macro scale of the city using the techniques of satellite remote sensing and established the most effective relationships to the historic, spatial, economic, and social statistical determinants. The results show which factors are decisive and which are the best land observations and forecasting techniques that can help the urban management of the city and its future development. The forecasting can be used both to estimate the chronological evolutions and future changes in urban surface and to think about city development policies and to surmount the absence of statistical socio-economic data.","PeriodicalId":38266,"journal":{"name":"Administratie si Management Public","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-11-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74267586","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

DIGITIZATION AS A TOOL OF E-GOVERNMENT IN SELECTED PUBLIC SERVICES OF THE STATE: INTERNATIONAL COMPARISON OF SLOVAKIA AND THE CZECH REPUBLIC 数位化作为电子政府在特定国家公共服务中的工具:斯洛伐克与捷克的国际比较

Administratie si Management Public Pub Date : 2022-11-25 DOI: 10.24818/amp/2022.39-07

Peter Pisár, Soňa Priščáková, David Špaček, J. Nemec

{"title":"DIGITIZATION AS A TOOL OF E-GOVERNMENT IN SELECTED PUBLIC SERVICES OF THE STATE: INTERNATIONAL COMPARISON OF SLOVAKIA AND THE CZECH REPUBLIC","authors":"Peter Pisár, Soňa Priščáková, David Špaček, J. Nemec","doi":"10.24818/amp/2022.39-07","DOIUrl":"https://doi.org/10.24818/amp/2022.39-07","url":null,"abstract":"E-government and digitalization have been representing a promising topic of public administration reforms for more than two decades, but still today it is widely discussed that the progress has been rather slow in some countries and various failures have occurred. This article extends existing research on the issue of digitization of key government services for citizens in the CEE environment and expands to the Slovak Republic. The purpose of the research is to examine selected areas of e-government, that is, the digitization of basic public administration services in Slovakia compared to the Czech Republic. It also provides an overview of the latest e-government evaluation benchmarking studies in CEE countries. It uses a flexible, simplified framework that seeks technology neutrality and focuses on the citizen-centered evaluation of e-government services which is not frequent in the existing literature. The results showed that Slovakia achieved a higher score when examining the level of digitization of key government services to citizens compared to the Czech Republic, which confirms the results of the examined studies in their individual subareas. Both countries have some reserves in several areas, and it is necessary to use the space to improve them, which they also commit to in their strategic documents. Subsequent research efforts on this issue should focus on expanding the research to other EU member states that were part of the former Eastern bloc.","PeriodicalId":38266,"journal":{"name":"Administratie si Management Public","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-11-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84006427","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

WORKING FROM HOME ARRANGEMENT IN DELIVERING PUBLIC SERVICE DURING THE COVID-19 PANDEMIC: INNOVATION OR IRRITATION? COVID-19大流行期间在家提供公共服务的安排:创新还是刺激?

Administratie si Management Public Pub Date : 2022-11-25 DOI: 10.24818/amp/2022.39-02

B. Basuki, Katarzyna Szczepańska-Woszczyna, Ismi Rajiani, R. Widyanti, S. Kot

{"title":"WORKING FROM HOME ARRANGEMENT IN DELIVERING PUBLIC SERVICE DURING THE COVID-19 PANDEMIC: INNOVATION OR IRRITATION?","authors":"B. Basuki, Katarzyna Szczepańska-Woszczyna, Ismi Rajiani, R. Widyanti, S. Kot","doi":"10.24818/amp/2022.39-02","DOIUrl":"https://doi.org/10.24818/amp/2022.39-02","url":null,"abstract":"The COVID-19 outbreak forced the government to impose lockdown and change working arrangements. As a result, government employees must work from home (WFH) - a task they were hardly prepared for. While WFH arrangement has been typical in many developed countries, it is not for some Asian countries, including Indonesia, where leadership and organizational culture emphasizing strict supervision and punishment are still preferable. This paper examines determinant factors influencing public servants' productivity in performing public service while working on home arrangements during the covid-19 pandemic. A survey of 551 public servants' from the big cities of Kalimantan, the island where the new Indonesian state capital will be located, was conducted as the data collection method. The completed questionnaires were analysed using Path Analysis. The result indicates that WFH is problematic for Indonesian public servants as from variables of digital orientation, management support, IT training, technology infrastructure, and collectivist culture, only digital orientation was found to significantly impact the individual's productivity. The findings suggest that the government uses digital orientation as a selection criterion for government employees who will be transferred to the new state capital.","PeriodicalId":38266,"journal":{"name":"Administratie si Management Public","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-11-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75276004","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

INFLUENCE OF THE PANDEMIC ON UNIVERSITY ACCESS FOR MEN AND WOMEN: THE CASE OF SANTA CRUZ DE TENERIFE (SPAIN) 大流行病对男女大学入学的影响:圣克鲁斯德特内里费岛的案例(西班牙)

Administratie si Management Public Pub Date : 2022-11-25 DOI: 10.24818/amp/2022.39-01

Josué Gutiérrez-Barroso, A. Báez-García, Esther Torrado, Francisco Flores-Muñoz, A. Padrón, Vianney Trujillo

引用次数: 0