DIGITIZATION AS A TOOL OF E-GOVERNMENT IN SELECTED PUBLIC SERVICES OF THE STATE: INTERNATIONAL COMPARISON OF SLOVAKIA AND THE CZECH REPUBLIC

Q1 Social Sciences

Administratie si Management Public Pub Date : 2022-11-25 DOI:10.24818/amp/2022.39-07

Peter Pisár, Soňa Priščáková, David Špaček, J. Nemec

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引用次数: 4

Abstract

E-government and digitalization have been representing a promising topic of public administration reforms for more than two decades, but still today it is widely discussed that the progress has been rather slow in some countries and various failures have occurred. This article extends existing research on the issue of digitization of key government services for citizens in the CEE environment and expands to the Slovak Republic. The purpose of the research is to examine selected areas of e-government, that is, the digitization of basic public administration services in Slovakia compared to the Czech Republic. It also provides an overview of the latest e-government evaluation benchmarking studies in CEE countries. It uses a flexible, simplified framework that seeks technology neutrality and focuses on the citizen-centered evaluation of e-government services which is not frequent in the existing literature. The results showed that Slovakia achieved a higher score when examining the level of digitization of key government services to citizens compared to the Czech Republic, which confirms the results of the examined studies in their individual subareas. Both countries have some reserves in several areas, and it is necessary to use the space to improve them, which they also commit to in their strategic documents. Subsequent research efforts on this issue should focus on expanding the research to other EU member states that were part of the former Eastern bloc.

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数位化作为电子政府在特定国家公共服务中的工具:斯洛伐克与捷克的国际比较

二十多年来，电子政务和数字化一直是公共行政改革的一个充满希望的话题，但时至今日，人们普遍认为，一些国家的电子政务和数字化改革进展缓慢，出现了各种各样的失败。本文扩展了对中东欧环境下公民关键政府服务数字化问题的现有研究，并扩展到斯洛伐克共和国。本研究的目的是考察电子政务的选定领域，即斯洛伐克与捷克共和国相比，基本公共行政服务的数字化。它还概述了中东欧国家最新的电子政务评估基准研究。它使用灵活、简化的框架，寻求技术中立性，并侧重于以公民为中心的电子政务服务评估，这在现有文献中并不常见。结果显示，与捷克共和国相比，斯洛伐克在审查向公民提供的关键政府服务的数字化水平时取得了更高的分数，这证实了在其各个分领域进行的审查研究的结果。两国在几个领域都有一些储备，有必要利用这些空间来改善这些储备，两国在战略文件中也承诺了这一点。关于这一问题的后续研究工作应侧重于将研究扩展到前东欧集团的其他欧盟成员国。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Administratie si Management Public Social Sciences-Sociology and Political Science

CiteScore

6.00

自引率

0.00%

发文量

期刊介绍： Is an international academic journal, published by The Bucharest University of Economic Studies, Faculty of Administration and Public Management and the International Centre for Public Management. Is an open access journal published in English, twice a year. Is double peer-reviewed. Includes articles prepared by scholars, researchers and practitioners. Is addressed to the teachers, researchers, Ph. D students, master students, undergraduate students, public managers, civil servants and to other categories of readers. The papers published in this journal: - Contain the research results of some researches and surveys developed by the authors. - Include new theoretical/practical and original approaches that were presented and analysed by the authors. - Offer solutions for the public managers problems. - Stimulate the know-how transfer from an institution to another, from a country to another in the areas of administration and public management. The paper proposed for evaluation can be sent throughout the year, preferably by the end of April or before the end of October. Main areas covered by the journal articles are: public management; public administration; public policy; public services; social economy; social environment; management of the nongovernmental organizations; human resources management in the public sector; decision making in public organizations; governance; communication in public sector; sociology; demografy; migration; globalization; other related domains.