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Journal of Hospitality & Tourism Research最新文献

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Unplanned Purchases of Luxury Goods and Experiences 意外购买奢侈品和体验
Journal of Hospitality & Tourism Research Pub Date : 2023-04-25 DOI: 10.1177/10963480231168679
YooHee Hwang, Minjung Shin, Seongseop (Sam) Kim
{"title":"Unplanned Purchases of Luxury Goods and Experiences","authors":"YooHee Hwang, Minjung Shin, Seongseop (Sam) Kim","doi":"10.1177/10963480231168679","DOIUrl":"https://doi.org/10.1177/10963480231168679","url":null,"abstract":"Unplanned purchases, such as same-day bookings for hotel stays, are an emerging trend. However, few studies have examined unplanned purchases, particularly luxury hospitality and tourism purchases. This study compares consumers’ unplanned purchases of luxury goods and experiences. Four studies of luxury consumers in Hong Kong and the United States show that unplanned purchases of luxury experiences (vs. luxury goods) increase positive emotions and that the underlying mechanism is escapism. This study also shows that the price of luxury experiences enhances escapism whereas the price of luxury goods does not. This study contributes to the literature by challenging the universally negative view of unplanned luxury purchases. Luxury marketers should appeal to consumers’ sense of escapism to induce unplanned purchases of luxury experiences. Further, luxury marketers should maintain the monetary exclusivity of luxury experiences.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-04-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126855937","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Vitalizing to Learn for Service Proactivity: Not All Forms of Organizational Support Are Equal 激活学习服务主动性:不是所有形式的组织支持都是平等的
Journal of Hospitality & Tourism Research Pub Date : 2023-04-20 DOI: 10.1177/10963480231168680
Pin-Chyuan Hwang, Ming-Chuan Han
{"title":"Vitalizing to Learn for Service Proactivity: Not All Forms of Organizational Support Are Equal","authors":"Pin-Chyuan Hwang, Ming-Chuan Han","doi":"10.1177/10963480231168680","DOIUrl":"https://doi.org/10.1177/10963480231168680","url":null,"abstract":"Addressing the association between proactive vitality management (PVM) and proactive customer service performance (PCSP), this study focuses on how informal field-based learning (IFBL) mediates the relationship between PVM and PCSP and examines how perceived organizational supports for strengths use (POS for strengths use) and perceived organizational support for deficit correction (POS for deficit correction) may moderate said relationship. Using a sample of 225 supervisor–subordinate matched data collected from Taiwanese travel agencies, IFBL was found to mediate the positive relationship between PVM and PCSP. POS for deficit correction also positively moderated the pathway of the mediated relationship. These findings offer novel research directions by integrating studies on proactivity and on both types of POS (i.e., for strengths use and deficit correction), thereby elucidating previously unexplored theoretical predictions.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-04-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122299974","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Rethinking Metaverse Tourism: A Taxonomy and an Agenda for Future Research 重新思考虚拟世界旅游:分类和未来研究议程
Journal of Hospitality & Tourism Research Pub Date : 2023-03-31 DOI: 10.1177/10963480231163509
Fiona X. Yang, Ye Wang
{"title":"Rethinking Metaverse Tourism: A Taxonomy and an Agenda for Future Research","authors":"Fiona X. Yang, Ye Wang","doi":"10.1177/10963480231163509","DOIUrl":"https://doi.org/10.1177/10963480231163509","url":null,"abstract":"The metaverse is expected to be a game changer that starts a new epoch for digital commons and content creation in all aspects of tourism. Both opportunities and challenges will ensue. Current tourism research remains minimal with regard to this “next generation of the Internet,” and the logic of its applications in tourism is still unknown. The metaverse does not only enhance customer experiences; it also, as reality and virtuality converge, changes the paradigms, norms, rules, and the way we define experiences. To fill this gap, in this conceptual paper we scrutinize the past, present, and future of the metaverse, with a focus on the tourism domain. In particular, this research sorts out the key technologies of metaverse applications and pioneers the exploration of virtuality–reality amalgamation by theorizing a “4Is” taxonomy of metaverse tourism: imitation, intensification, interaction, and integration. An agenda is set for future research.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132406926","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 10
A Market Segmentation Study of Solo Travel Intentions and Constraints 独自旅行意愿与约束的市场细分研究
Journal of Hospitality & Tourism Research Pub Date : 2023-03-30 DOI: 10.1177/10963480231163517
E. Yang, A. R. Liang, Jieying. Lin
{"title":"A Market Segmentation Study of Solo Travel Intentions and Constraints","authors":"E. Yang, A. R. Liang, Jieying. Lin","doi":"10.1177/10963480231163517","DOIUrl":"https://doi.org/10.1177/10963480231163517","url":null,"abstract":"This study provides a market segmentation analysis of the prospective solo travel market based on perceived travel constraints. The data were collected from 1,017 Australian consumers. Using the Fuzzy C-Mean method, the study identified three segments: highly constrained, soloist, and socializer. The segments were distinctive in terms of perceived constraints and solo travel attitudes and intentions. The differences among the segments were investigated further using the concept of self-construal, measured by the level of autonomy and relatedness. Significant differences in sociodemographic characteristics were observed, especially regarding gender, age, and solo dwelling status. Practical recommendations are provided to inform strategies intended to offset travel constraints and create tourism experiences that cater to the needs of different prospective solo travel segments.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130041150","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Sustainability Communication in Hotels: The Role of Cognitive Linguistics 酒店可持续传播:认知语言学的作用
Journal of Hospitality & Tourism Research Pub Date : 2023-03-06 DOI: 10.1177/10963480231158757
Shaniel Bernard, I. Rahman, Alecia Douglas
{"title":"Sustainability Communication in Hotels: The Role of Cognitive Linguistics","authors":"Shaniel Bernard, I. Rahman, Alecia Douglas","doi":"10.1177/10963480231158757","DOIUrl":"https://doi.org/10.1177/10963480231158757","url":null,"abstract":"Efficiently communicating sustainability initiatives is critical to generating positive attitudes and pro-environmental behavior in hotel consumers. However, research on the combined effect of various message factors to improve environmental message persuasiveness is scant. To fill this gap, two studies were conducted with a sample of onsite and online hotel guests to offer new insights into the combined effect of language design elements that identify connectives and prepositional phrases with message content as essential grounding components of persuasion. Our results demonstrate the effectiveness of restriction-based language design on booking intention through nuanced mechanisms involving perceived environmental performance, perceived greenwashing, and environmental concern. This study contributes to the growing literature on sustainability marketing by examining the design and integration of linguistic tools that hospitality managers can use in their sustainability communication campaigns. Additional practical and theoretical implications are provided.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128123433","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Evolving Landscape of Partnerships of U.S. Destination Marketing Websites: External Hyperlinks From 1999 to 2018 美国目的地营销网站合作关系的演变:1999年至2018年的外部超链接
Journal of Hospitality & Tourism Research Pub Date : 2023-03-01 DOI: 10.1177/10963480231159055
F. Zach, R. Baggio, Zheng Xiang
{"title":"Evolving Landscape of Partnerships of U.S. Destination Marketing Websites: External Hyperlinks From 1999 to 2018","authors":"F. Zach, R. Baggio, Zheng Xiang","doi":"10.1177/10963480231159055","DOIUrl":"https://doi.org/10.1177/10963480231159055","url":null,"abstract":"Hyperlinks to external websites are a reflection of partnerships of destination marketing organizations (DMOs). This longitudinal study investigates the external hyperlinks placed on the home page of U.S. state tourism websites from 1999 to 2018. Our analysis shows that the landscape of DMO partnerships underwent considerable growth; however, the growth was distributed unevenly among categories of partners, particularly as social media became increasingly dominant. State DMOs appeared to be changing their external partnerships quite often, while their strategy was likely influenced by technological innovation, policy, and destination-specific issues. Based on these findings, the authors discuss the study implications and provide suggestions for future research.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114353298","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Does Central Bank Digital Currency (CBDC) Payment Create The Opportunity For the Tourism Industry? 央行数字货币(CBDC)支付能为旅游业创造机会吗?
Journal of Hospitality & Tourism Research Pub Date : 2023-03-01 DOI: 10.1177/10963480231158773
J. Kim, S. Kim, Tadesse Bekele Hailu, H. Ryu, Heesup Han
{"title":"Does Central Bank Digital Currency (CBDC) Payment Create The Opportunity For the Tourism Industry?","authors":"J. Kim, S. Kim, Tadesse Bekele Hailu, H. Ryu, Heesup Han","doi":"10.1177/10963480231158773","DOIUrl":"https://doi.org/10.1177/10963480231158773","url":null,"abstract":"This research investigated perceived risks associated with central bank digital currency (CBDC) payment innovations and their effect on travelers’ adoption behavior, considering personal and product characteristics. This quantitative study determined that perceived risks, including financial, performance, privacy, psychological, and time risks, have an adverse effect on attitudes toward CBDC payment, which, in turn, affects the intention to adopt. In addition, this study underlined the moderating roles of consumer innovativeness, previous experience, structural assurance, and media encouragement in the link between perceived risk and attitude. The results advanced the understanding of travelers’ intention to use CBDC to pay for tourism products and services.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127695486","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Environmental CSR, Customer Equity Drivers, and Travelers’ Critical Outcomes: A Stimulus–Organism–Response Framework 环境企业社会责任、客户权益驱动因素和旅行者关键结果:刺激-机体-反应框架
Journal of Hospitality & Tourism Research Pub Date : 2023-02-24 DOI: 10.1177/10963480231156836
Sanaz Vatankhah, Ali Sepehrmanesh, Ehsan Zaeri, L. Altınay
{"title":"Environmental CSR, Customer Equity Drivers, and Travelers’ Critical Outcomes: A Stimulus–Organism–Response Framework","authors":"Sanaz Vatankhah, Ali Sepehrmanesh, Ehsan Zaeri, L. Altınay","doi":"10.1177/10963480231156836","DOIUrl":"https://doi.org/10.1177/10963480231156836","url":null,"abstract":"While environmental corporate social responsibility (CSR) has gained increased attention in sustainable tourism research, little is known about its impacts on customers in the context of the airlines. This study investigates the impact of environmental CSR on two critical customer outcomes, namely, purchase intention (PI) and switching behavior (SB). In light of the stimulus–organism–response (S-O-R) framework, this study further examines the joint mediating impact of customer equity drivers (CEDs) in the previously mentioned relationships. With a sample of Iranian air travelers, the results of the structural equation model revealed that environmental CSR significantly affects CEDs. While CEDs predict PI, they failed to reduce SB. Hence, CEDs jointly mediate the impact of environmental CSR on PI only. The results of the current study reveal nuances in the service marketing research by extending the impact of environmental CSR on travelers’ PI and SB via CEDs. Theoretical and practical implications are provided.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-02-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134272916","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Should We Be More Mindful? The Joint Impact of an Abusive Work Environment and Mindfulness on Employee Well-Being and Turnover Intentions 我们应该更加用心吗?虐待性工作环境和正念对员工幸福感和离职意向的共同影响
Journal of Hospitality & Tourism Research Pub Date : 2023-02-24 DOI: 10.1177/10963480231156832
Wan Yang, S. Xu
{"title":"Should We Be More Mindful? The Joint Impact of an Abusive Work Environment and Mindfulness on Employee Well-Being and Turnover Intentions","authors":"Wan Yang, S. Xu","doi":"10.1177/10963480231156832","DOIUrl":"https://doi.org/10.1177/10963480231156832","url":null,"abstract":"Using social information processing theory, this study aims to examine the relationships among an abusive work environment, mindfulness, employee well-being, and turnover intentions. This study was conducted based on a quantitative survey of employees working in the lodging industry in the United States. The findings reveal the joint impacts of abusive supervision, abusive coworker treatment, and mindfulness on employee well-being and turnover intention. Specifically, the results show that mindfulness exacerbates the relation between abusive behaviors and employee well-being, providing evidence of a moderated mediation effect in the relationship between abusive supervision/coworker treatment and turnover intentions through employee well-being. This research contributes to the literature and theory by demonstrating the potential dark side of employees’ mindfulness.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-02-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124894805","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Rethinking Consumer Agency in Tourism Research 旅游研究中消费者代理的再思考
Journal of Hospitality & Tourism Research Pub Date : 2023-02-09 DOI: 10.1177/10963480231154276
I. Yang, Ksenia Kirillova
{"title":"Rethinking Consumer Agency in Tourism Research","authors":"I. Yang, Ksenia Kirillova","doi":"10.1177/10963480231154276","DOIUrl":"https://doi.org/10.1177/10963480231154276","url":null,"abstract":"In the age of global pandemics, increasing geopolitical conflicts, and subsequent restrictions on human mobilities (including tourism), the question of consumer agency in tourism is particularly pressing. Previous scholarship has largely assumed that tourists are free agents in the pursuit of authenticity through increasing mobility. This conceptual research problematizes the lack of conceptualization of agency in tourism. Based on various streams of tourism literature that demonstrated—although did not explicitly discuss—tourist agency in action, we theorize tourist agency as a product of intersectional and institutional forces, accentuated by spatiality and temporality. We further built a parsimonious typology of tourist agency consisting of Unconstrained, Stigmatized, Constrained, and Negotiated agencies. We hope that this conceptual paper fuels further research and acknowledgment of agency.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-02-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126649495","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
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