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Journal of Hospitality & Tourism Research最新文献

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The Role of Awe on Booking Intention in Short-Term Rentals 敬畏对短期租赁预订意愿的影响
Journal of Hospitality & Tourism Research Pub Date : 2023-06-06 DOI: 10.1177/10963480231179996
Zhaoyang Sun, Mengchan Yuan, Jinyi Zhang, Sining Kou, Yubo Hou
{"title":"The Role of Awe on Booking Intention in Short-Term Rentals","authors":"Zhaoyang Sun, Mengchan Yuan, Jinyi Zhang, Sining Kou, Yubo Hou","doi":"10.1177/10963480231179996","DOIUrl":"https://doi.org/10.1177/10963480231179996","url":null,"abstract":"Short-term rentals (STRs) are of great significance to the hospitality industry, but suffered heavy losses due to the COVID-19 pandemic. Consequently, how to increase individuals’ intention to book STRs has appeared as a major issue. This research responded to the issue from an emotional perspective by examining the fueling role of awe. Our hypotheses were tested through four experimental studies using various awe manipulations, divergent assessments of booking intention, involving samples from different sources, and testing participants both in laboratory and field settings. The results showed that participants exhibited a heightened booking intention in STRs after being primed with awe (vs. neutral emotion or happiness). Moreover, such occurrences of the phenomenon were revealed to be driven by social connectedness, and two alternative accounts were ruled out. Beyond theoretical contributions to the existing literature, our findings offered managers some insights into how to leverage individuals’ emotions in short-term rental marketing.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129910093","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Understanding Residents’ Attitudes Towards Tourists Through Implicit Stereotypes 通过内隐刻板印象了解居民对游客的态度
Journal of Hospitality & Tourism Research Pub Date : 2023-06-05 DOI: 10.1177/10963480231175516
S. Tse, V. Tung
{"title":"Understanding Residents’ Attitudes Towards Tourists Through Implicit Stereotypes","authors":"S. Tse, V. Tung","doi":"10.1177/10963480231175516","DOIUrl":"https://doi.org/10.1177/10963480231175516","url":null,"abstract":"Residents’ attitudes have been an important area in tourism research. Recent studies have employed the concept of stereotypes from social psychology to understand its content and influences on residents’ emotions and behaviors towards tourists. However, existing studies tend to emphasize measurements that capture explicit stereotypes, despite the importance of individuals’ unconscious evaluations of others. This study addresses this gap by assessing residents’ implicit stereotypes, emotions, and behaviors towards tourists via a novel implicit association test (IAT). The results suggest direct relationships between positive implicit stereotypes, emotions, and behaviors; however, negative implicit stereotypes did not arouse negative emotions or harmful behaviors, which suggests a possible boundary condition for these connections. This study contributes to the literature by highlighting an alternative perspective to the formation of residents’ attitudes, and by providing insights for destination management organizations (DMOs) on the value of measuring implicit stereotypes for understanding host–guest relations.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129422021","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Is a Robot Barista Better Than a Human Barista? A Moderating Role of Type of Service Providers 机器人咖啡师比人类咖啡师好吗?服务提供者类型的调节作用
Journal of Hospitality & Tourism Research Pub Date : 2023-05-12 DOI: 10.1177/10963480231171324
Jinsoo Hwang, Jinkyung Jenny Kim, Ja Young (Jacey) Choe, Heather Markham Kim
{"title":"Is a Robot Barista Better Than a Human Barista? A Moderating Role of Type of Service Providers","authors":"Jinsoo Hwang, Jinkyung Jenny Kim, Ja Young (Jacey) Choe, Heather Markham Kim","doi":"10.1177/10963480231171324","DOIUrl":"https://doi.org/10.1177/10963480231171324","url":null,"abstract":"The effects of various coffee shop attributes on customer satisfaction and brand-related outcomes were investigated. In addition, the moderating role of different service providers (human barista vs. robot barista) was explored. This study found that coffee quality, employee service, physical environment, price, and location, positively affect customer satisfaction. In addition, customer satisfaction has a positive influence on brand attitude and brand identification which, in turn, positively affect brand loyalty. Lastly, the type of service providers played a moderating role in the relationship between (1) coffee quality and customer satisfaction and (2) price and customer satisfaction.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"178 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133837833","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Impacts of Virtual Reality on Tourism Experience and Behavioral Intentions: Moderating Role of Novelty Seeking 虚拟现实对旅游体验和行为意向的影响:新奇寻求的调节作用
Journal of Hospitality & Tourism Research Pub Date : 2023-05-11 DOI: 10.1177/10963480231171301
Aixiang Yuan, Jinhwan Hong
{"title":"Impacts of Virtual Reality on Tourism Experience and Behavioral Intentions: Moderating Role of Novelty Seeking","authors":"Aixiang Yuan, Jinhwan Hong","doi":"10.1177/10963480231171301","DOIUrl":"https://doi.org/10.1177/10963480231171301","url":null,"abstract":"Creating and delivering memorable experiences for tourists constitute the essence of tourism and tourism management. Technological developments, such as virtual reality (VR), enable tourists to achieve a more unique tourism experience by intensifying engagement and extending experience co-creation in an interactive and simulated environment. This study examines how VR influences the tourism experience and behavioral intentions associated with boundary conditions. Based on a survey in China, the results indicate significant positive relationships among VR presence, flow, tourism experience, and behavioral intentions. Novelty seeking moderates the relationship between VR enjoyment and flow. The findings of this study suggest that VR is a promising tool for tourism in the pre-travel stage.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"63 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128149905","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A Social Informational Processing Lens on Multi-Foci Mistreatment: Roles of Customer Orientation and Power Distance 多焦点不当对待的社会信息加工视角:顾客导向和权力距离的作用
Journal of Hospitality & Tourism Research Pub Date : 2023-05-10 DOI: 10.1177/10963480231168610
Xingyu Wang, X. Shi, YooHee Hwang, Jingwen Yan, Huy (Robert) Gip
{"title":"A Social Informational Processing Lens on Multi-Foci Mistreatment: Roles of Customer Orientation and Power Distance","authors":"Xingyu Wang, X. Shi, YooHee Hwang, Jingwen Yan, Huy (Robert) Gip","doi":"10.1177/10963480231168610","DOIUrl":"https://doi.org/10.1177/10963480231168610","url":null,"abstract":"Drawing on social information processing theory, this set of studies aims to examine hospitality frontline employees’ sabotage toward customers following workplace mistreatment, namely customer incivility and abusive supervision. In addition, employees’ power distance belief and customer orientation are identified as individual contingency factors that alter employees’ sabotage behavior following mistreatment. A multi-method approach with cross-sectional and experimental designs was adopted. In Study 1, 347 Chinese hospitality frontline employees provided survey data in a cross-sectional design. In Study 2, 191 U.S. hospitality frontline employees were recruited for a between-subjects scenario-based experiment. The findings reveal the complementary roles of customers and supervisors as informational sources that jointly determine employees’ sabotage behaviors. In addition, in line with social information processing theory, employees’ personal characteristics regarding the perception of informational sources (power distance belief and customer orientation) were found to significantly alter employees’ sabotage behavior derived from multi-foci workplace mistreatment.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"207 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115784657","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Tourism Actors’ Responsible Behavior: A Systematic Literature Review 旅游行为人的责任行为:系统文献综述
Journal of Hospitality & Tourism Research Pub Date : 2023-05-09 DOI: 10.1177/10963480231171330
Sarah Schönherr
{"title":"Tourism Actors’ Responsible Behavior: A Systematic Literature Review","authors":"Sarah Schönherr","doi":"10.1177/10963480231171330","DOIUrl":"https://doi.org/10.1177/10963480231171330","url":null,"abstract":"Responsible tourism studies have neglected divergent tourism actors’ contribution to sustainable tourism development via their behavior, as well as the impact of recent crises on research. Thus, a bibliometric and thematic analysis was conducted, involving an examination of 154 recent studies that were clustered around four research streams: (1) tourists’ responsible behavior; (2) residents’ responsible tourism accounts; (3) tourism businesses’ responsible actions; and (4) destination management’s role in responsible tourism, showing that responsible tourism research is predominantly focused on tourists’ responsibility. Tourism businesses and residents are less frequently investigated. Similarly, the role of destination management is only recently emerging, while governments’ contribution to responsible tourism has been neglected in research. Environmental responsibility studies dominate on the tourist and resident level, while corporate social responsibility (CSR) studies prevail on the business level. This literature review identifies research priorities in order to derive an agenda for future research.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127712105","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Smart Tourism Experience Design in Amusement Parks: A Quality Function Deployment (QFD) Application 游乐园智慧旅游体验设计:质量功能部署(QFD)的应用
Journal of Hospitality & Tourism Research Pub Date : 2023-05-02 DOI: 10.1177/10963480231171304
N. Tsang, W. Au
{"title":"Smart Tourism Experience Design in Amusement Parks: A Quality Function Deployment (QFD) Application","authors":"N. Tsang, W. Au","doi":"10.1177/10963480231171304","DOIUrl":"https://doi.org/10.1177/10963480231171304","url":null,"abstract":"In the context of extensive smart developments in amusement parks, this study aimed to understand how different smart tourism technologies could be transferred into tourists’ expectations of smart tourism experiences. Drawing on the Quality Function Deployment (QFD) methodology, this study established a House of Quality (HoQ) for smart developments by analyzing data from 20 interviews (10 tourists and 10 service providers) and 300 survey responses (250 tourists and 50 service providers). The results identified 14 smart tourism technologies in amusement parks, and revealed that they correlated in different ways with the four smart tourism experience attributes (accessibility, informativeness, interactivity, and personalization), thus laying a theoretical foundation for more comprehensive discussions of smart tourism design, and providing practical implications for staging the smart tourism experience in a better way.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"71 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127375574","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
How Do Customers React to Technology in the Hospitality and Tourism Industry? 顾客对酒店业和旅游业的科技有何反应?
Journal of Hospitality & Tourism Research Pub Date : 2023-05-02 DOI: 10.1177/10963480231168609
H. Arici, M. Saydam, M. Koseoglu
{"title":"How Do Customers React to Technology in the Hospitality and Tourism Industry?","authors":"H. Arici, M. Saydam, M. Koseoglu","doi":"10.1177/10963480231168609","DOIUrl":"https://doi.org/10.1177/10963480231168609","url":null,"abstract":"Growing scientific attention to technology has led to new guidelines for comprehending consumers’ experiences with the technology. Understanding the relationship between technology and consumers is crucial for advancing thought as well as practice in this subject. This study aims to look at the origins, significant subjects, scientific advances, and future advancements in customer reactions to technological research. To accomplish this aim, we ran analysis in R with the visualization tools VOSviewer and Biblioshiny in order to conduct a bibliometric study. Employing the Boolean strategy, journal articles were obtained from the Scopus database up to August 17, 2022. This research looked at customer reactions to technology literature from various angles, including citations, journals, keywords, and geographies. Then, bibliographic coupling, co-citation, and co-occurrence analysis were carried out. The analysis showed how customer reactions to technology literature have changed over the past 2 decades. This study provided insight into the role of technology adoption and COVID-19 in customer reactions to technology, and identified potential and constraints in this area.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117106101","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Clean Technology and Food Waste Reduction in On-Site Foodservice Management Companies 现场餐饮服务管理公司的清洁技术和减少食物浪费
Journal of Hospitality & Tourism Research Pub Date : 2023-05-02 DOI: 10.1177/10963480231171325
T. Legendre, R. Lee, Anni Ding, Eun Min (Min) Hwang, N. Graves
{"title":"Clean Technology and Food Waste Reduction in On-Site Foodservice Management Companies","authors":"T. Legendre, R. Lee, Anni Ding, Eun Min (Min) Hwang, N. Graves","doi":"10.1177/10963480231171325","DOIUrl":"https://doi.org/10.1177/10963480231171325","url":null,"abstract":"On-site foodservice management companies serve many people and have been dealing with severe food waste problems. Thus, many companies adopted clean technology to reduce food waste. This study aims to provide a meaningful understanding of the role of clean technology in food waste reduction goal setting and achievement in these companies. Through 16 expert interviews, this study found that clean technology adoption can make organizational food waste reduction goals more specific by its ability to measure and quantify: specified goals lower psychological distance (temporal, hypothetical, social). When objectives are understood at a concrete (vs. abstract) level, management can better develop detailed action plans and motivate employees to be part of them. However, employees may fear that clean technology can be used as a penalizing mechanism. Therefore, inner-organizational collaboration is critical to achieving sustainability goals and offsetting the double-sided nature of clean technology.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126646305","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Examining the Impact of the Fear of Missing Out on Museum Visit Intentions 考察“怕错过”对博物馆参观意向的影响
Journal of Hospitality & Tourism Research Pub Date : 2023-04-27 DOI: 10.1177/10963480231168608
Abdullah Uslu, Petek Tosun
{"title":"Examining the Impact of the Fear of Missing Out on Museum Visit Intentions","authors":"Abdullah Uslu, Petek Tosun","doi":"10.1177/10963480231168608","DOIUrl":"https://doi.org/10.1177/10963480231168608","url":null,"abstract":"This study investigates the influence of the desire for continuous learning, fear of missing out (FOMO), involvement, and enjoyment from the virtual travel experience (VTE), on museum visit intentions. The direct impacts of FOMO, consumer attitudes, and subjective norms on visit intentions were examined within a conceptual research model that combines the theory of reasoned action (TRA) and self-determination theory (SDT). Survey data obtained from 385 potential tourists were analyzed by PLS-SEM. Findings revealed that the desire for continuous learning positively influences FOMO, and involvement positively affects attitudes toward museum visits, which, in turn, increases visit intentions. Enjoyment from the VTE moderates the attitude–visit intentions relationship. This study has extended previous findings by proposing and empirically testing an original framework for examining behavioral intentions. It has shown the significant impact of the desire for continuous learning on FOMO, which operates as a self-regulatory feeling and increases museum visit intentions.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"289 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124171229","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
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