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Journal of Hospitality & Tourism Research最新文献

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EXPRESS: Do Repeat Customers Effectively Attract New Customers? Reconsidering Customer Influence Value of Repeat Customers 快讯老客户能有效吸引新客户吗？重新考虑老客户的客户影响力价值
Journal of Hospitality & Tourism Research Pub Date : 2024-08-08 DOI: 10.1177/10963480241277093
Seunghun Shin, H. Shin, Eunji Lee, Yerin Yhee
{"title":"EXPRESS: Do Repeat Customers Effectively Attract New Customers? Reconsidering Customer Influence Value of Repeat Customers","authors":"Seunghun Shin, H. Shin, Eunji Lee, Yerin Yhee","doi":"10.1177/10963480241277093","DOIUrl":"https://doi.org/10.1177/10963480241277093","url":null,"abstract":"In the hospitality industry, repeat customers are recognized for their significant contributions, not just because they visit a business again but also because they generate strong word-of-mouth impacts on potential customers’ decisions. However, the quality of repeat customers’ word-of-mouth should be reconsidered for its pivotal role in influencing new customers. This research examines the effectiveness of repeat customers’ word-of-mouth compared to first-time customers. Employing a multi-study, multi-method approach, the study examines whether the quality and usefulness of online reviews written by repeat customers is indeed superior to those of first-time customers through text analysis (Study 1), an experiment (Study 2), and a regression analysis utilizing secondary data (Study 3). Contrary to common belief, the results of three studies reveal that repeat customers’ reviews do not surpass those of first-time customers in terms of quality, usefulness, or attracting new customers, highlighting the importance of considering quality when assessing customers’ indirect contributions.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141927123","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Understanding and Employing Formative Constructs: Conceptualization, Operationalization, and Threats of Misspecification 理解和运用形成性结构：概念化、操作化和不规范的威胁
Journal of Hospitality & Tourism Research Pub Date : 2024-06-05 DOI: 10.1177/10963480241258510
Adiyukh Berbekova, F. Kock, A. Assaf, A. Josiassen
{"title":"Understanding and Employing Formative Constructs: Conceptualization, Operationalization, and Threats of Misspecification","authors":"Adiyukh Berbekova, F. Kock, A. Assaf, A. Josiassen","doi":"10.1177/10963480241258510","DOIUrl":"https://doi.org/10.1177/10963480241258510","url":null,"abstract":"While tourism researchers devote large efforts to justify and test the theoretical relationships between constructs, the links between items and their respective constructs receive very little deliberate attention. This is because the relationship between construct and item is, often incorrectly, assumed to be reflective, meaning that the measurement items reflect the construct. In contrast to reflective constructs, for formative constructs, measurement items form the construct. In Study 1, we show empirically that 43.7% of the employed measures in the leading tourism journals are misspecified, and thus incorrectly conceptualized and operationalized: Formative constructs are frequently being mistaken for reflective constructs. In Study 2, we empirically demonstrate the threats and consequences of misspecification. In response, this research addresses the neglect of formative constructs, fosters their understanding, and explains how to conceptualize, operationalize, and estimate formative constructs in future research.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141383771","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Rethinking Travel Companionship: An Alternative Conceptual Model and Future Research Agenda 重新思考旅伴：另一种概念模型和未来研究议程
Journal of Hospitality & Tourism Research Pub Date : 2024-06-05 DOI: 10.1177/10963480241258084
Biqiang Liu, Brent Moyle, Anna Kralj, Sera Vada, Lu Chang, Siqi Emily Lu
{"title":"Rethinking Travel Companionship: An Alternative Conceptual Model and Future Research Agenda","authors":"Biqiang Liu, Brent Moyle, Anna Kralj, Sera Vada, Lu Chang, Siqi Emily Lu","doi":"10.1177/10963480241258084","DOIUrl":"https://doi.org/10.1177/10963480241258084","url":null,"abstract":"Travel companionship is commonplace across tourism industries, with existing discourse exclusively emphasizing positive downstream outcomes. However, limited studies have provided a potential counterpoint to the positive outcomes embedded in scholarly work associated with travel companionship. This research, building on interdisciplinary insights, aims to create a comprehensive perspective on travel companionship, elucidating the conditions where travel companionship can trigger negative evaluations of shared tourism experiences. Emergent findings from a systematic narrative review identified three core research streams that focused on the characteristics of decision makers, relationships between companion and decision makers, and experience type. Drawing on self-construal theory, impression management theory, and the experience economy paradigm, three theoretically justifiable caveats were developed to illuminate the underlying psychological mechanisms of negative companionship-induced outcomes. An alternative model of travel companionship underpinned by testable research propositions is proposed. Future research should move towards the articulation of a theory of travel companionship.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141383942","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
EXPRESS: Effectiveness of message framing in changing restaurant diners’ plant-based meat consumption 快讯信息框架对改变餐厅食客植物性肉类消费的有效性
Journal of Hospitality & Tourism Research Pub Date : 2024-05-24 DOI: 10.1177/10963480241259909
Pearl M.C. Lin, Ada Lo, W. Au, Regina Wang
{"title":"EXPRESS: Effectiveness of message framing in changing restaurant diners’ plant-based meat consumption","authors":"Pearl M.C. Lin, Ada Lo, W. Au, Regina Wang","doi":"10.1177/10963480241259909","DOIUrl":"https://doi.org/10.1177/10963480241259909","url":null,"abstract":"Drawing on regulatory fit theory, construal level theory, and means-end theory, this research examined the effects of message framing, message information, and message description on restaurant diners’ consumption intentions (CI) and the amount they would be willing to pay more ($WTP) for a plant-based diet. The study employed a mixed between-within-group methodology with a micro-longitudinal 2 (gain vs. loss framing) × 2 (health vs. environment information) × 2 (attribute-based vs. benefit-based description) scenario-based experimental design. An analysis of 361 survey responses revealed that health information should be conveyed through gain-framed messages with benefit-based descriptions, whereas environment information should be conveyed through loss-framed messages with attribute-based descriptions. These results enriched our understanding of diners’ attitudes towards plant-based meat consumption. Findings laid a theoretical foundation for future studies and present practical implications for the hospitality industry.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141102620","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Biophilic Urban Hotel Design and Restorative Experiencescapes 亲生物城市酒店设计和恢复性体验景观
Journal of Hospitality & Tourism Research Pub Date : 2024-05-17 DOI: 10.1177/10963480241244720
Courtney Suess, T. Legendre, Lydia Hanks
{"title":"Biophilic Urban Hotel Design and Restorative Experiencescapes","authors":"Courtney Suess, T. Legendre, Lydia Hanks","doi":"10.1177/10963480241244720","DOIUrl":"https://doi.org/10.1177/10963480241244720","url":null,"abstract":"When considering how hotels can facilitate aesthetics that offer restorative benefits to business and leisure travelers, extant research suggests natural environments serve as a refuge and that time spent in nature promotes well-being. Based on the tenets of Stress Recovery Theory (SRT), combined with the theoretical perspective of prospect-refuge, we examine, through a series of conjoint analyses, how combinations of biophilic design elements differ in the extent to which they are perceived to enhance guests’ restoration, including relaxation, energy, and mind clarity. We further explore how these perceptions change based on higher and lower levels of individuals’ longer-term states of anxiety and stress. Findings can be translated into practical applications, ensuring that the biophilic elements more closely aligned with restoration and psychological needs are prioritized in urban hotel building and interior design.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140963115","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Is a Good Story Enough? A Critical Analysis of Storyteller Roles in Tourism 一个好故事就够了吗？旅游业中讲故事者角色的批判性分析
Journal of Hospitality & Tourism Research Pub Date : 2024-05-14 DOI: 10.1177/10963480241251450
A. C. Moreira, Rui Augusto da Costa, Manuel Jorge Nunes de Sousa
{"title":"Is a Good Story Enough? A Critical Analysis of Storyteller Roles in Tourism","authors":"A. C. Moreira, Rui Augusto da Costa, Manuel Jorge Nunes de Sousa","doi":"10.1177/10963480241251450","DOIUrl":"https://doi.org/10.1177/10963480241251450","url":null,"abstract":"As storytelling influences consumer attitudes and opinions, conditioning the tourist experience by appealing to the imagination, this paper reviews the literature covering the analysis of 66 papers that focus on the storytelling of the visitor/tourist as the main subject. The article is divided into four main themes: (a) storytelling as a tool to attract tourists; (b) the role of the storyteller; (c) the tourist as a storyteller; and (d) what makes a good story. The Hoshin Kanri Matrix was used to showcase each of the main themes. Although storytelling has been widely used to attract tourists, it is crucial that tourist-based storytelling can be a credible substitute for destination-based storytelling, as empathy, authenticity and the emotional attachment of tourists as storytellers play an important role as “good stories,” transforming and co-creating their experiences that emerge from the interaction of tourists, residents, and intermediaries.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-05-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140978797","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Interdependencies in Visiting Relatives’ Travel: Uncovering the Nature, Meanings, and Dynamics of Host–Guest Interactions 探亲旅行中的相互依存关系：揭示主客互动的性质、意义和动力
Journal of Hospitality & Tourism Research Pub Date : 2024-04-23 DOI: 10.1177/10963480241246563
Xi Wang, Jenny Cave, Mary Simpson
{"title":"Interdependencies in Visiting Relatives’ Travel: Uncovering the Nature, Meanings, and Dynamics of Host–Guest Interactions","authors":"Xi Wang, Jenny Cave, Mary Simpson","doi":"10.1177/10963480241246563","DOIUrl":"https://doi.org/10.1177/10963480241246563","url":null,"abstract":"This study examines the role of visiting relatives (VRs) travel in enabling the interdependencies between transnational sojourners and their stay-behind family members. VRs travel is found to facilitate cross-border support exchange while preserving geographically stretched family ties. This study contributes to the theory by demonstrating that the current understanding of social exchange theory does not adequately explain the dynamics of VRs host-guest interactions, because some previously unidentified factors (e.g., felt obligation and family life cycle) also shape visiting and hosting behaviors. At a practical level, the findings help both sides better understand each other’s needs and respective roles in VRs travel. This study contributes new knowledge to the field of tourism planning and management, by revealing motives and patterns that lie behind VRs travel, while suggesting that the VRs travel market is more diverse than it seems to be, as parent and non-parent visitors tend to have different expectations of hosting.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140667041","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Tourists’ Embodied Metaphors in Lifestyle Cultural Space 游客在生活方式文化空间中的体现性隐喻
Journal of Hospitality & Tourism Research Pub Date : 2024-03-16 DOI: 10.1177/10963480241237089
Zichao Wang, Juan Tang, Lingxu Zhou, Beng Kok Goh
{"title":"Tourists’ Embodied Metaphors in Lifestyle Cultural Space","authors":"Zichao Wang, Juan Tang, Lingxu Zhou, Beng Kok Goh","doi":"10.1177/10963480241237089","DOIUrl":"https://doi.org/10.1177/10963480241237089","url":null,"abstract":"Traditional cultural tourism spaces are constantly being threatened by the trend of fast consumption, but some of them successfully survive. This research proposes the concept of “lifestyle cultural space” in a tourism context, referring to various lived traditional spaces that integrate closely with the lifestyle of the local community and become attractors to tourists. We aim to establish the formation mechanism of embodied metaphors in the spatial environment by taking teahouses in Chengdu, China, as typical cases. Methodologically, this study integrates Sebeok and Danesi’s modeling system with biosemiotic analysis and discourse analysis, and examines tourists’ embodied cognition and metaphors of such space through tourists’ online photographs, reviews, and authors’ participatory notes. Our findings reveal tourists’ embodied metaphors in lifestyle cultural spaces and build a theoretical connection between tourists’ embodiment and cognition of such spaces. Practical suggestions are given for the enhancement of lifestyle attractions.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-03-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140236526","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Regulation, Automated Technologies, and Competitiveness in the Hospitality Industry 酒店业的监管、自动化技术和竞争力
Journal of Hospitality & Tourism Research Pub Date : 2024-02-26 DOI: 10.1177/10963480241229233
Craig Webster, Lisa Cain
{"title":"Regulation, Automated Technologies, and Competitiveness in the Hospitality Industry","authors":"Craig Webster, Lisa Cain","doi":"10.1177/10963480241229233","DOIUrl":"https://doi.org/10.1177/10963480241229233","url":null,"abstract":"This conceptual paper examines the interplay between Porter’s Diamond, the role of government, and varying political ideologies on automated technology regulation in the global hospitality industry. The way in which these factors influence a global organization’s ability to achieve competitive advantage through the use of technology are examined. Specifically, mercantilist, liberal, social democratic, and communist ideologies are explored in relation to how they support or dissuade regulation, and their respective and collective impacts on competition. Additionally, the sources of government regulation, including global, bloc, country-level, and sub-country levels are discussed in relation to automated technology regulations. Ultimately, this study offers suggestions for competition as a result of existing and potential automated technology regulations for the hospitality industry, and suggests areas of study and questions for further consideration.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-02-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140429163","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Do Happier People Like Traveling More? 更快乐的人更喜欢旅行吗？
Journal of Hospitality & Tourism Research Pub Date : 2024-02-20 DOI: 10.1177/10963480241229236
Jing Ma, Xinjing Wang, Lihui Tian
{"title":"Do Happier People Like Traveling More?","authors":"Jing Ma, Xinjing Wang, Lihui Tian","doi":"10.1177/10963480241229236","DOIUrl":"https://doi.org/10.1177/10963480241229236","url":null,"abstract":"This study argues that happy people spend more on products that promote happiness, such as travel. A positive cyclical relationship is documented between happiness and tourism. This association is particularly significant for economies featuring low levels of happiness and tourism consumption. The identified trend is verified using two-part models based on a large database assembled from four rounds of the China Household Finance Survey. The replacement of the dependent variable, the instrumental variable method, and a grouping study, enhance the robustness of our conclusions. Further investigation shows that the level of one’s social network mediates the positive impact of happiness on tourism consumption.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140447460","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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