{"title":"The emerging role of IT leadership in local government: challenges, realities, and recommendations","authors":"Meghan E. Cook, Megan K. Sutherland","doi":"10.1145/2691195.2691304","DOIUrl":"https://doi.org/10.1145/2691195.2691304","url":null,"abstract":"This experience paper sets forth a look at the emerging role of local government IT leaders, namely IT Directors and CIOs, and presents challenges and opportunities as local governments navigate with these leadership professions within their own context. Much of the research to date on the role of CIO has been conducted in larger governments (i.e. state and federal) but as counties and cities continue to appoint IT leaders, there is a need to look at how the context of local government CIO is different. Based on data collected from New York State Local Government IT Directors, experiences of working with hundreds of local government leaders from across the world over the past 20 years, and a review of practitioner and scholarly literature, this paper also sets forth findings and a set of recommendations for local government IT leaders and elected officials as they work together maximize their investments to generate the most value for their constituents.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133091350","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The adoption of \"silver\" e-Health technologies: first hints on technology acceptance factors for elderly in Italy","authors":"L. Buccoliero, Elena Bellio","doi":"10.1145/2691195.2691303","DOIUrl":"https://doi.org/10.1145/2691195.2691303","url":null,"abstract":"Our study aims to reveal the factors (and their antecedents) affecting the adoption of technologies for health by senior citizen. In order to achieve a greater generalizability, our model is tested in relation to 4 types of technologies and in different cultural settings. Our research was developed according with a revised TAM model for silver citizens, where most of the variables are derived from an extensive literature review. Primary data were collected in a sample of Italian senior citizens and a Structural Equation Model was built and tested in order to analyze technology adoption in the aged population. Both external variables and social norms were found to be highly effective in explaining perceptions on technologies and adoption strategies.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"33 4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125736307","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Public bodies and officers using social networking services: Russian law and practice","authors":"M. Bundin, A. Martynov","doi":"10.1145/2691195.2691222","DOIUrl":"https://doi.org/10.1145/2691195.2691222","url":null,"abstract":"Increasing worldwide tendency of using social networking services by public authorities and officials has its consequences for society and individuals. Being created for mostly private intercourse social networks are now often used for other means. The authors suggest several most urgent issues of the undergoing research about legal regulation's prospective for \"public\" use of social networks, and provide brief analysis of existing Russian law and practice in the sphere, comparing with other countries.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115782723","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Making justice more accessible","authors":"Davide Carneiro, P. Novais","doi":"10.1145/2691195.2691284","DOIUrl":"https://doi.org/10.1145/2691195.2691284","url":null,"abstract":"From the point of view of the Citizen, Justice is not always readily accessible. Either because it is a lengthy process, potentially expensive, sometimes unclear or simply scary, people will often avoid or withdraw from a judicial process, especially in those cases that involve relatively small amounts. This results in the giving up of a basic right, with the potential loss of rightful benefits. In this paper we briefly analyze the main aspects that impair access to Justice nowadays. We then move on to look at recent technological developments in the field of Online Dispute Resolution to argue that these can, in the near future, have a significant role in improving access to Justice. Specifically, we analyze the UMCourt Conflict Resolution Framework, developed by our research team, and address the different dimensions in which such tools contribute to make Justice more accessible, namely through better access to useful information, support in decision-making or more cost-effective processes.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115878063","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Electronic identification of citizens: comparing perspectives and approaches","authors":"R. Bolgov, A. Chugunov, O. Filatova, Y. Misnikov","doi":"10.1145/2691195.2691245","DOIUrl":"https://doi.org/10.1145/2691195.2691245","url":null,"abstract":"The paper presents preliminary results of a first phase of the study investigating the socio-political dimension of electronic identification (e-ID) of citizens in the post-Soviet -- mostly Eurasian -- region. Empirical data obtained with the help of the virtual research methods reveal, in particular, a potential connection between the existing intra-regional migration patterns with Russia's plans to deploy its national e-ID system. The way it is eventually implemented will have significant policy implications for other countries as well. It is important that decision-makers are aware of such implications and e-ID policies take proper account of the social impacts of particular e-government technologies to avoid new 'digital divides' between countries, citizens and non-citizens.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"92 25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125017290","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"eTaal: eTransaction aggregation and analysis layer","authors":"Shefali S. Dash, I. Sethi, O. P. Gupta","doi":"10.1145/2691195.2691248","DOIUrl":"https://doi.org/10.1145/2691195.2691248","url":null,"abstract":"Governments implement large number of eGovernance initiatives for ensuring efficient, affordable, transparent and convenient service delivery to citizens. Most such initiatives use technical and sector specific Service Levels or Key Performance Indicators for evaluating the impact and quality of service delivery. However, there is no standard Government-wide criterion or metric to evaluate the impact of such initiatives. Department of Electronics and Information Technology, Government of India and the National Informatics Centre have identified the number of end-to-end electronic transactions as the best indicator for measuring the real-time performance of eGovernance services. Electronic Transaction Aggregation & Analysis Layer, an electronic dashboard has thus been developed with the objective of providing a real-time aggregated view of eServices being delivered throughout the country. eTaal project is based on the principle: \"You Can MANAGE Effectively What You Can MEASURE\". It provides administrators and citizens a means to objectively evaluate performance and identify areas for improvement. eTaal is a unique offering which works on a data pull mechanism and does not involve any overhead for the user department. After almost one and a half year of successful operation, the department is focusing its energies on moving from quantity to quality by developing eTaal 2.0.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124331326","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Business and technology integrated management: a case of e-government for assessing the impact of policies","authors":"Irapuan Noce, J. Carvalho","doi":"10.1145/2691195.2691250","DOIUrl":"https://doi.org/10.1145/2691195.2691250","url":null,"abstract":"This article describes an ongoing research project that aims at developing an integrated approach to the management of business and technology. The project followed a design science research process and it involved several action research iterations that enabled improvement and validation. The article describes an iteration that was carried out in a real case in a government institution: the Court of Auditors at Mato Grosso state, Brazil. The proposed unified technique provides support to managers of government agencies to the definition, analysis, and development of public services and their supporting technologies. It also provides to technology managers a set of guidelines to develop the technological architecture adequate to achieve better services results. Besides the contributions to the approach being developed, this case evidences the importance of representing the complete model of inter-government responsibilities to enable the assessment of the impact of policies on citizens.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125259781","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A virtual factory for smart city service integration","authors":"Maria Guillermina Cledou","doi":"10.1145/2691195.2691288","DOIUrl":"https://doi.org/10.1145/2691195.2691288","url":null,"abstract":"In the last years, new technologies - referred as emerging information and communication technologies (EICTs), have appeared and are immersed in peoples' lives assisting them and facilitating their daily activities. Taking advantage of the diffusion and infusion of these technologies, governments are using EICTs to deliver better public services to citizens. However, to address citizens' demands and to provide customer oriented services governments face various types of challenges. The aim of this research work is to provide solutions to some of the challenges, in particular to the rapid development of electronic public services (EPS) and the service integration in the context of development of smart cities. Following the aim, we propose an approach, called Virtual Factory for Smart City Service Integration. The idea of the virtual factory is to provide a framework to automatically produce software based on a given set of specifications of a family of EPS taking advantage of similarities in the EPS business processes. The expected contributions of this research work is to produce a domain specific language (DSL) for service specification and supporting tools that based on the produced specifications, workflow techniques and ideas of software product lines (SPL) can automatically produce software applications for EPS that can be easily parameterized and completed.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115411433","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"e-governance in debts recovery tribunals and debts recovery appellate tribunals: a framework for implementation in India","authors":"S. K. Katara, Nagesh Shastri","doi":"10.1145/2691195.2691243","DOIUrl":"https://doi.org/10.1145/2691195.2691243","url":null,"abstract":"This paper aims to study the processes of Debts Recovery Tribunals (DRTs) and Debts Recovery Appellate Tribunals (DRATs) in India and propose an e-Governance framework to improve their core functioning and expedite the recovery of Non-Performing Assets (NPAs) of Banks and Financial Institutions (FIs). It also discusses how DRTs, DRATs, Ministry of Finance (MoF), Govt. of India and external stakeholders (Banks, FIs, Companies, Advocates and Individuals) may benefit from the innovative use of ICT in DRTs and DRATs. The paper also briefly mentions the possible challenges and solutions.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122153893","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Framework for assessing institutional readiness of government organisations to deliver open, collaborative and participatory services","authors":"O. Agbabiaka, A. Ojo","doi":"10.1145/2691195.2691251","DOIUrl":"https://doi.org/10.1145/2691195.2691251","url":null,"abstract":"Institutional readiness or the preparedness of an organisation to respond to changes and adapt to new ways of doing things determines to a great extent how effectively organisations can deliver better services supported by a mix of robust processes, right people and infrastructure. Given the increasing pressure to adopt open government approaches including employing open data as developmental resource, governments and their agencies must re-assess their capabilities to address these new demands in addition to existing needs and challenges. This paper describes an ongoing effort by an agency responsible for e-government strategy and implementation to develop an assessment framework to determine the needs and the level of readiness of government agencies to: i) deliver open government services, ii) collaborate with other agencies in sharing data, systems and services for efficient service delivery and iii) engage citizens and other stakeholders in government decision making and co-development of services. Major aspects of the framework including the critical success factors are highlighted. Rather than ranking agencies, the framework is intended to be used for clustering agencies into communities of organizations with similar needs and readiness profiles. This provides a basis for shared solution development within government.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"68 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123104612","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}