{"title":"Trust in e-participation: literature review and emerging research needs","authors":"Sabrina Scherer, M. Wimmer","doi":"10.1145/2691195.2691237","DOIUrl":"https://doi.org/10.1145/2691195.2691237","url":null,"abstract":"Trust plays a significant role along the life-cycle of (electronic) participation initiatives. Based on causal roles that trust may have according to Rousseau et al. [31, p. 396] - (1) trust as condition for participation, (2) trust during participation, and (3) trust as outcome of participation - it is imperative to analyse these influential roles in order to take measures that contribute to higher trust and to reduce distrust in, and as an outcome of participation. In this regard, a literature study is performed analysing research on trust in e-government, online commerce and e-participation. Literature research unveils that analyses of trust in e-participation and their results are diverse, and a number of aspects are not studied so far (in particular ICT as a means for communication and as a tool in e-participation). This paper therefore identifies research needs along a trust model for e-participation. The aspect of guidelines for developing trustworthy e-participation tools is particularly examined by outlining various research steps. Online participatory budgeting serves as example for analysing trust, as such initiatives integrate different aspects of e-participation in the support tools.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129357786","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Design of a strategy for the development of institutional capacities in the training of ICT leaders in the government of Colombia","authors":"G. Chaparro, Mauricio Gómez Villegas","doi":"10.1145/2691195.2691268","DOIUrl":"https://doi.org/10.1145/2691195.2691268","url":null,"abstract":"The government of Colombia is implementing the function of the Government Chief Information Officer - GCIO-. This document seeks to present a strategy design for the development of institutional capacities in the training of GCIOs to support the implementation of this function. The strategy is led by a group of academics resulting from University-Government collaboration and goes beyond the creation of a curriculum to seek systemic and institutional sustainability of the function. Therefore, the strategy has three axes-components. The document summarizes the strategy, designed from on a methodology that involved the review of literature and existing training models, interaction with national and international experts and academics, the co-construction with officials in the area of ICT's at various levels of government and the participation of those responsible for public policy for the sector.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117150502","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Building an open data ecosystem: an Irish experience","authors":"Deirdre Lee","doi":"10.1145/2691195.2691258","DOIUrl":"https://doi.org/10.1145/2691195.2691258","url":null,"abstract":"Data.gov celebrated its fifth birthday in May 2014. Data.gov.uk will turn five in January 2015. According to datacatalogs.org, there are more than 380 Open Data portals around the world, with new portals still appearing all the time. Some Open Data practitioners cried 'go ugly, go early', others 'raw data now', while others lobbied for CSV and RDF. With Open Data initiatives maturing, what can countries such as Ireland, who are embarking on their national Open Data journey, learn from the experience of these instigators? What are best practices for selecting datasets, publishing data and supporting data reuse? In this paper, I present the experience of defining an Irish Open Data strategy, based on an ecosystem structure incorporating not only technical, but social, political, economic and legislative aspects. Each element of the ecosystem represents a key component of a sustainable Open Data initiative. Through an extensive literature review of international best practice and liaising with stakeholders, the ecosystem elements evolved, along with common principles and challenges. Finally, the outcome of this study is a concrete roadmap to progress the vision of Open Data in Ireland.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123001245","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"ICT & ageing: need for change in the approach","authors":"Z. Brabec, J. Vejvalka","doi":"10.1145/2691195.2691312","DOIUrl":"https://doi.org/10.1145/2691195.2691312","url":null,"abstract":"The paper summarizes some background data related to the perspectives of ICT support for Active Ageing. Considering the different cultural roots of the different application areas where various existing systems stem from, the paper stresses the need for an integrative approach.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"141 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124458154","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Characteristics of digital sustainability","authors":"M. Stürmer","doi":"10.1145/2691195.2691269","DOIUrl":"https://doi.org/10.1145/2691195.2691269","url":null,"abstract":"The concept of digital sustainability is mentioned in research on digital preservation as well as on openness topics. Both streams of literature point out the necessary discussion how to create, use, and regulate digital resources in order to maximize their value for our society today and in the future. This paper therefore reviews current work on digital sustainability, presents a list of six characteristics how to define digitally sustainable goods, and draws the link to aspects of e-government.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124169139","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Combating corruption through transparency: how have e-government investments affected levels of accountability in Brazil?","authors":"Tatiana M. Martinez","doi":"10.1145/2691195.2691271","DOIUrl":"https://doi.org/10.1145/2691195.2691271","url":null,"abstract":"Transparency has often been hailed as one of the main mechanisms through which corruption can be combated due to the fact that it supposedly increases levels of accountability. In this sense, e-government would be the platform through which this can be achieved. However, as the author demonstrates, this is a failed assumption since it is not applicable to several national contexts, such as is the case of Brazil. In addition, most studies in this field have so far relied on rational-choice models and have thus failed to demonstrate causation, often undertaking instead a strong normative undertone. This study therefore aims to reach beyond what has already been done, and demonstrate why investments in transparency have not achieved the desired results by conducting an interpretive piece of research and adopting a multi-case study approach, whereby incidences of corruption in Brazil will serve as the cases. It aims to go against the stream of normative work and produce an actual theoretical framework to explain this phenomenon, thereby contributing to the advancement of the IS field, more specifically, the area of e-government, and providing a guide for policy-makers' investments.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129133691","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Measurement techniques for e-participation assessment: case of Russian e-petitions portal","authors":"L. Bershadskaya, A. Chugunov, E. Golubtsova","doi":"10.1145/2691195.2691198","DOIUrl":"https://doi.org/10.1145/2691195.2691198","url":null,"abstract":"E-petition portals have started to play a significant role in political decision-making processes around the world. At the same time, e-petition portals have only recently appeared, and it is not obvious how to explain their impact in terms of traditional forms of decision making. This article describes the practical case of e-petition portal development in Russia. The study aimed at identifying the demand for an electronic petition portal in Russia in three main areas: the dynamics of the publication of initiatives across federal districts, citizens' discussions of the Russian e-petition portal on social media, and an analysis of the correlation between citizens' demand indicators and citizens' satisfaction with authorities' work and openness, as well as other economic indicators. The research led to conclusions about the existence of a relationship between the number of Internet users in the region and the activity of people in the region on the Russian e-petition portal.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134321126","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"From Brussels to Brabant: delivering public value by implementing e-Government in a multilevel setting","authors":"E. Mulder, D. Snijders","doi":"10.1145/2691195.2691297","DOIUrl":"https://doi.org/10.1145/2691195.2691297","url":null,"abstract":"In 2006, the European Parliament agreed to the 'Services Directive', which aims to develop the internal services market in the European Union. This directive requires member states to simplify services and adapt online portals, which facilitate European interoperability for eGovernment services. This article trails the translation of this requirement from Brussels to The Hague, where the services portal was built under the name 'Berichtenbox voor Bedrijven' or Message Box-system, and to the Brabant province where municipalities implemented the portal to improve communications between businesses and state. It presents the findings of a mystery shopping research in which we contacted all 67 Brabant municipalities through the MB-system with a request for information on permits. We describe how the original requirements from the European 'Service Directive' have gone lost \"in translation\" and that national government, municipalities as well as businesses do not utilize the services as was intended. We conclude by discussing necessary preconditions for creating public value by developing and implementing eGovernment services in a multi-level polity.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133538204","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Change management as a critical sustainability factor to prevent failure of e-government initiatives","authors":"Lemma F. Lessa, D. Saravanan","doi":"10.1145/2691195.2691232","DOIUrl":"https://doi.org/10.1145/2691195.2691232","url":null,"abstract":"E-government improves and more importantly transforms the public sector especially in developing countries. In order to take advantage of such benefits, developing countries have been investing a lot on e-government initiatives in spite of their limited budget. Extant literatures show that there are only few success stories whereas majorities of those efforts end up in a failure. In this paper we argue that one way to avoid e-government failure is to learn from successful change management efforts put forth during e-government implementation. Based on a multiple case study, this study explored the difference in the way two districts managed the required changes during the implementation of WoredaNet e-government project. The study revealed that there exists difference between the two districts on three core issues: change efforts conducted on the human elements, organizational culture and the commitment of top management. Accordingly, recommendations are also provided as to how to approach different change related factors and issues in order to successfully manage the required changes during e-government implementation.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"85 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129235443","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Dashboards for supporting organizational development: principles for the design and development of public sector performance dashboards","authors":"D. Maheshwari, M. Janssen","doi":"10.1145/2691195.2691224","DOIUrl":"https://doi.org/10.1145/2691195.2691224","url":null,"abstract":"Dashboards can be used as an instrument to consolidate and integrate a wide range of data about organizational performance into a comprehensive single visual display to monitor and improve performance. Dashboards can play a vital role in performance measurement and improvement. Dashboards are rarely used in the public sector. The objective of this paper is to derive principles for the design and development of dashboards. The design principles include (1) customizing metrics, (2) use of existing data resources for selecting metrics, (3) linking performance metrics to the overall processes and procedures, (4) analyzing the effects of alternative improvement options, (5) visual communication at a glance for monitoring, analyzing, and assessing performance, (6) integrating several small dashboards into one dashboards, (7) data interpretation support and (8) learning and growth. We evaluated the principles using a case study. The evaluation showed that the effectively of dashboards is largely dependent on the implementation decisions made. Incorporating a wide range of views to account for the diversity in public values is essential for success. We recommend conducting more research into the use of dashboards for public sector improvement. In particular the use of dashboards for engaging the civic society.","PeriodicalId":352305,"journal":{"name":"Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance","volume":"181 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131833786","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}