eTaal: eTransaction aggregation and analysis layer

Abstract

Governments implement large number of eGovernance initiatives for ensuring efficient, affordable, transparent and convenient service delivery to citizens. Most such initiatives use technical and sector specific Service Levels or Key Performance Indicators for evaluating the impact and quality of service delivery. However, there is no standard Government-wide criterion or metric to evaluate the impact of such initiatives. Department of Electronics and Information Technology, Government of India and the National Informatics Centre have identified the number of end-to-end electronic transactions as the best indicator for measuring the real-time performance of eGovernance services. Electronic Transaction Aggregation & Analysis Layer, an electronic dashboard has thus been developed with the objective of providing a real-time aggregated view of eServices being delivered throughout the country. eTaal project is based on the principle: "You Can MANAGE Effectively What You Can MEASURE". It provides administrators and citizens a means to objectively evaluate performance and identify areas for improvement. eTaal is a unique offering which works on a data pull mechanism and does not involve any overhead for the user department. After almost one and a half year of successful operation, the department is focusing its energies on moving from quantity to quality by developing eTaal 2.0.