Business and technology integrated management: a case of e-government for assessing the impact of policies

Abstract

This article describes an ongoing research project that aims at developing an integrated approach to the management of business and technology. The project followed a design science research process and it involved several action research iterations that enabled improvement and validation. The article describes an iteration that was carried out in a real case in a government institution: the Court of Auditors at Mato Grosso state, Brazil. The proposed unified technique provides support to managers of government agencies to the definition, analysis, and development of public services and their supporting technologies. It also provides to technology managers a set of guidelines to develop the technological architecture adequate to achieve better services results. Besides the contributions to the approach being developed, this case evidences the importance of representing the complete model of inter-government responsibilities to enable the assessment of the impact of policies on citizens.