International Journal of Electronic Marketing and Retailing最新文献

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The effect of customer lifestyle patterns on the use of mobile banking applications in Jordan 约旦客户生活方式对手机银行应用程序使用的影响
International Journal of Electronic Marketing and Retailing Pub Date : 2020-04-28 DOI: 10.1504/ijemr.2020.10029013
R. Al-Dmour, Emilia Al Haj Dawood, H. Al-dmour, R. Masa’deh
{"title":"The effect of customer lifestyle patterns on the use of mobile banking applications in Jordan","authors":"R. Al-Dmour, Emilia Al Haj Dawood, H. Al-dmour, R. Masa’deh","doi":"10.1504/ijemr.2020.10029013","DOIUrl":"https://doi.org/10.1504/ijemr.2020.10029013","url":null,"abstract":"In the last few years, a crucial business trend has been derived from the information systems (IS) discipline called 'mobile banking applications'. This trend has focused upon conducting financial banking services with the help of smart mobile devices, and now has attained great importance. This study aimed to highlight the importance of mobile banking applications within the banking sector in Jordan. Data were collected using a self-administrated questionnaire from 300 participants from three banks in Jordan. The results indicated that there were no statistically significant differences between the lifestyle patterns of mobile banking applications of users and non-users. However, the lifestyle patterns of users had some common themes; fashion consciousness, leadership traits, family concern, health consciousness, carefree, community conscious and practicality had significance impact on mobile applications users, but cost consciousness had no significance impact on the rate of usage of mobile banking applications by users. Based on the research findings, a number of recommendations are suggested.","PeriodicalId":35056,"journal":{"name":"International Journal of Electronic Marketing and Retailing","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49628867","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 28
Identifying key performance indicators for marketing strategies in mobile applications: a systematic literature review 确定移动应用程序营销策略的关键绩效指标:系统的文献综述
International Journal of Electronic Marketing and Retailing Pub Date : 2020-04-28 DOI: 10.1504/ijemr.2020.10029015
Ana Reyes-Menéndez, José Ramón Saura, P. Palos-Sánchez
{"title":"Identifying key performance indicators for marketing strategies in mobile applications: a systematic literature review","authors":"Ana Reyes-Menéndez, José Ramón Saura, P. Palos-Sánchez","doi":"10.1504/ijemr.2020.10029015","DOIUrl":"https://doi.org/10.1504/ijemr.2020.10029015","url":null,"abstract":"In practice marketing can and should play an important role in mobile applications when formulating marketing strategies. The aim of this article is to identify the main KPIs to measure the effect of marketing strategies in mobile applications. To achieve this goal, we carried out a systematic literature review (SLR) on the topic of mobile applications and marketing strategies. The search terms consulted in the databases were KPIs, marketing and mobile applications obtaining a total of n = 1,088 studies. The databases consulted to extract data where Scopus, PubMed, PsyINFO, ScienceDirect and Web of Science. The results obtained in this research were the identification, development and analysis of the main quantitative and qualitative KPIs to measure the effect of marketing strategies in mobile applications. Furthermore, we name the main scientific journals developing further studies on this subject, as well as on the most relevant topics within the industry. The results of the research can be used to enhance mobile APP marketing strategy analysis and thus, enhance their development, both in the scientific and the professional sectors.","PeriodicalId":35056,"journal":{"name":"International Journal of Electronic Marketing and Retailing","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43440091","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Building Customer Engagement and Brand Loyalty through Online Social Media: An Exploratory Study 通过网络社交媒体建立客户参与度和品牌忠诚度:一项探索性研究
International Journal of Electronic Marketing and Retailing Pub Date : 2020-04-21 DOI: 10.1504/IJEMR.2020.10019818
Sombala Ningthoujam, Reshmi Manna, V. Gautam, Sandeep Chauhan
{"title":"Building Customer Engagement and Brand Loyalty through Online Social Media: An Exploratory Study","authors":"Sombala Ningthoujam, Reshmi Manna, V. Gautam, Sandeep Chauhan","doi":"10.1504/IJEMR.2020.10019818","DOIUrl":"https://doi.org/10.1504/IJEMR.2020.10019818","url":null,"abstract":"Building and sustaining brand loyalty are one of the fundamental subjects of research for strategists and marketers for ages. Online social media has come in forefront to support it in recent times. The objective of the current study was to examine the relationships among online social media, customer engagement and brand loyalty. The study model was estimated by using higher order structural equation modelling with IBS AMOS 21.0. The results of our study demonstrated that online social media is an important predictor of customer engagement and has significant direct impact on customer engagement. Further results confirmed direct impact of customer engagement on brand loyalty. We also found significant difference across the level of customer engagement with reference to gender. This study concluded that the use of Facebook as online social media to connect and engage with customers leads to building brand loyalty. The primary data comprised of 167 respondents.","PeriodicalId":35056,"journal":{"name":"International Journal of Electronic Marketing and Retailing","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-04-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43674220","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
The importance of electronic word-of-mouth on consumer perception of content marketing 电子口碑对消费者内容营销感知的重要性
International Journal of Electronic Marketing and Retailing Pub Date : 2020-04-18 DOI: 10.1504/ijemr.2020.10028608
Benedikt Hirschfelder, Joel Chigada
{"title":"The importance of electronic word-of-mouth on consumer perception of content marketing","authors":"Benedikt Hirschfelder, Joel Chigada","doi":"10.1504/ijemr.2020.10028608","DOIUrl":"https://doi.org/10.1504/ijemr.2020.10028608","url":null,"abstract":"Content marketing is a new trend that is highly recognisable in online marketing strategies. The nexus of commercial communication of content is to enable the brand to give something valuable and gain something valuable in return. Indeed, research on firm-generated content (FGC) and user-generated content (UGC) exists, but possible connections are left in the dark. This study explored the commercial value added chain of content marketing by focusing on possible coherences of commercially driven content generating constructs and their online communication channels, using content marketing as an umbrella term for any commercially generated content. This study provides insights into commercial B2C online content generation. After a data cleaning, elimination of incomplete questionnaires, the data was analysed with structural equation modelling. The results illustrate content marketing's ability to impact UGC commercially and thus provide a solid base for future research.","PeriodicalId":35056,"journal":{"name":"International Journal of Electronic Marketing and Retailing","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48727207","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
The impact of social media on consumer awareness towards buying copy brand 社交媒体对消费者购买山寨品牌意识的影响
International Journal of Electronic Marketing and Retailing Pub Date : 2020-04-18 DOI: 10.1504/ijemr.2020.10028609
Ahmad Samed Al Adwan
{"title":"The impact of social media on consumer awareness towards buying copy brand","authors":"Ahmad Samed Al Adwan","doi":"10.1504/ijemr.2020.10028609","DOIUrl":"https://doi.org/10.1504/ijemr.2020.10028609","url":null,"abstract":"This study was based in Jordan to investigate the benefits that the social media offers and to explore how consumers access, process, and use the information of the social media, especially Facebook and YouTube. The paper used a quantitative method and an SEM-PLS technique for validating the findings and testing the theory's constructs. Notably, the research was based on a behavioural model known as the theory of reasoned action. The main outcomes show that attitude and subjective norm have positive significant relationships with the consumer's intention to use the social media search for information about a given brand. The search creates brand awareness, which also significantly correlates to the intention to buy. In sum, the social media has enhanced socialisation and social e-commerce.","PeriodicalId":35056,"journal":{"name":"International Journal of Electronic Marketing and Retailing","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48077277","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Consumer purchase intention towards private label brands of virtual retailers: evidence from a developing nation 消费者对虚拟零售商自有品牌的购买意愿:来自发展中国家的证据
International Journal of Electronic Marketing and Retailing Pub Date : 2020-04-17 DOI: 10.1504/ijemr.2020.10028607
Sumit Kumar, B. Chandra
{"title":"Consumer purchase intention towards private label brands of virtual retailers: evidence from a developing nation","authors":"Sumit Kumar, B. Chandra","doi":"10.1504/ijemr.2020.10028607","DOIUrl":"https://doi.org/10.1504/ijemr.2020.10028607","url":null,"abstract":"Despite an evolutionary growth in PLBV in the recent past, the study on PLBV is scarce. The present study is a novel attempt to gauge underlying purchase intention of consumers towards PLBV in developing nation like India. A PLBV purchase intention framework incorporating the online store image and consumers' technology acceptance along with other pertinent factors has been designed and empirically validated. An online questionnaire was framed and administered to the identified survey pool followed by analysis of data using confirmatory factor analysis (CFA) and structural equation modelling (SEM) to validate the proposed framework. The findings unveil store image, technology acceptance, consumer innovativeness and shoppers' value consciousness as the building blocks of attitude towards PLBV. Additionally, the result unfolds that price consciousness does not influence shoppers' attitude towards PLBV individually. However, when other factors act in unison, the purchase intention towards PLBV increases which is remarkable in contrast to the PLB purchase intention in offline mode.","PeriodicalId":35056,"journal":{"name":"International Journal of Electronic Marketing and Retailing","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42239993","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Factors Influencing the Acceptance of Smart Homes in Jordan 约旦智能家居接受度的影响因素
International Journal of Electronic Marketing and Retailing Pub Date : 2020-04-17 DOI: 10.1504/IJEMR.2020.10019873
Ibrahim Mashal, Ahmed Shuhaiber, M. S. Daoud
{"title":"Factors Influencing the Acceptance of Smart Homes in Jordan","authors":"Ibrahim Mashal, Ahmed Shuhaiber, M. S. Daoud","doi":"10.1504/IJEMR.2020.10019873","DOIUrl":"https://doi.org/10.1504/IJEMR.2020.10019873","url":null,"abstract":"Smart home services are one of the recent internet of things applications that aims to improve residents' quality of life. This study aims to investigate the factors that influence residents' acceptance and usage of smart home services in Jordan. Theoretically, this study extends the technology acceptance model. By following a quantitative method, responses were collected and statistically analysed from 258 household using the SEM-PLS approach. Results show that user awareness, trust, perceived enjoyment, personalisation, perceived usefulness and perceived ease of use significantly influence attitude towards smart home services which, with social influence, impact the intention to use.","PeriodicalId":35056,"journal":{"name":"International Journal of Electronic Marketing and Retailing","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49277474","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 14
Investigating the impact of atmospherics and online flow cues on visiting intentions: the case of Jordan' virtual tourist centre 调查氛围和在线流量线索对访问意向的影响:以约旦虚拟旅游中心为例
International Journal of Electronic Marketing and Retailing Pub Date : 2020-04-01 DOI: 10.1504/ijemr.2020.10028101
Tamather Shatnawi, Laila Ashour, Dana F. Kakeesh
{"title":"Investigating the impact of atmospherics and online flow cues on visiting intentions: the case of Jordan' virtual tourist centre","authors":"Tamather Shatnawi, Laila Ashour, Dana F. Kakeesh","doi":"10.1504/ijemr.2020.10028101","DOIUrl":"https://doi.org/10.1504/ijemr.2020.10028101","url":null,"abstract":"Using the stimulus-organism-response (S-O-R) framework, this study aims to investigate the impact of atmospherics and online flow cues of Jordan virtual tourist centre on visitors' affective and cognitive states, which are assumed to affect their visiting intentions. This is based on the fact that more tourists are getting information directly via the internet to direct their choices of tourism destinations. In order to test our proposed model, an online survey was launched via different social networking means directed towards a convenience sample of non-Jordanians using a snowball technique. Non- Jordanians respondents who agreed to participate in the survey were asked to browse Jordan virtual tourist centre and to live a virtual experience before answering related questions measuring targeted constructs. Analysis of the results supports the research model and shows that both atmospherics and online flow cues experienced by visitors, impact positively their affective and cognitive states, which in turn impact their visit intentions. Affective and cognitive states were impacted upon by atmospherics more than online flow; however, affective state tends to explain more variations in visiting intentions vis-a-vis virtual centres. Implications and recommendations are discussed to develop robust tourist centres capable of attracting tourists' visiting intentions.","PeriodicalId":35056,"journal":{"name":"International Journal of Electronic Marketing and Retailing","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48421009","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Attribution modelling in an omni-channel environment – new requirements and specifications from a practical perspective 全渠道环境下的归因建模——从实际角度看新的要求和规范
International Journal of Electronic Marketing and Retailing Pub Date : 2020-04-01 DOI: 10.1504/ijemr.2020.10028103
Ole Nass, J. A. Garrigós, Hermenegildo Gil Gómez, K. Schoeneberg
{"title":"Attribution modelling in an omni-channel environment – new requirements and specifications from a practical perspective","authors":"Ole Nass, J. A. Garrigós, Hermenegildo Gil Gómez, K. Schoeneberg","doi":"10.1504/ijemr.2020.10028103","DOIUrl":"https://doi.org/10.1504/ijemr.2020.10028103","url":null,"abstract":"How much am I, the customer, currently worth to a company? The answer to this question is very important for the marketing team but difficult to obtain. In an omni-channel environment, the degree of complexity for answering this question has reached a new level. Based on a structured literature research process, existing dynamic budget allocation approaches are identified and evaluated regarding their applicability in an omni-channel environment. For the evaluation process of these identified models, assessment criteria are needed. Structured interviews are conducted with experts in the field of attribution to formulate evaluation criteria, which are being used to evaluate the applicability of the defined models. This article describes why existing dynamic attribution models are not suitable for an omni channel environment and what features need to be part of a new future-ensured omni-channel attribution model. The authors conclude by presenting questions for future research in the field of dynamic attribution.","PeriodicalId":35056,"journal":{"name":"International Journal of Electronic Marketing and Retailing","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44301376","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Differences between mobile and non-mobile buyers: comparing attitudinal, motive-related, and media behaviour 手机和非手机买家之间的差异:比较态度、动机相关和媒体行为
International Journal of Electronic Marketing and Retailing Pub Date : 2020-03-31 DOI: 10.1504/ijemr.2020.10028104
Michael Groß
{"title":"Differences between mobile and non-mobile buyers: comparing attitudinal, motive-related, and media behaviour","authors":"Michael Groß","doi":"10.1504/ijemr.2020.10028104","DOIUrl":"https://doi.org/10.1504/ijemr.2020.10028104","url":null,"abstract":"The aim of this study is to investigate the disparities between different types of consumers with respect to their mobile shopping (m-shopping) attitude, shopping motives, and media usage behaviour when practising online shopping. Thus, this study is the first to combine three different consumer viewpoints to provide an enhanced consumer picture. The findings are as follows. First, non-m-buyers' attitude towards m-shopping is crucially formed by function-orientated aspects, and they prefer to engage more in exploring stores than in certain m-buying activities when they use smartphones. In contrast, m-buyers strive for more flexibility in meeting their recreational needs, since they have a hedonically compelled attitude towards m-shopping. Second, both groups regard m-shopping convenience as a basic requirement that must be fulfilled; otherwise, m-shopping is not useful to them at all. Moreover, contrary to non-m-buyers, the empirical outcomes suggest that m-buyers are multi-device shoppers because they engage heavily in online shopping and use portable media to a large degree, meaning that they are not restricted to a local environment.","PeriodicalId":35056,"journal":{"name":"International Journal of Electronic Marketing and Retailing","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44242327","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
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