{"title":"Total Quality Management as an Organizational Change: Predictors of Successful Implementation","authors":"G. Whitney, Cynthia M. Pavett","doi":"10.1080/10686967.1998.11919164","DOIUrl":"https://doi.org/10.1080/10686967.1998.11919164","url":null,"abstract":"This article describes the development of a diagnostic tool used to assess TQM implementation success. The tool is based on the results of interviews and questionnaire studies of 32 companies. One goal of the research was to empirically examine the proc..","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1998-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115245903","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Estimating the Consistency of Third-Party Evaluator Scoring of Organizational Self-assessments","authors":"G. Coleman, C. Koelling","doi":"10.1080/10686967.1997.11918814","DOIUrl":"https://doi.org/10.1080/10686967.1997.11918814","url":null,"abstract":"Organizational self-assessments are an important tool for organizations attempting to improve performance. Little is known about the measurement properties of assessment processes, particularly the consistency of the evaluator scoring that provides the ..","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122204144","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Quality Costing: An Examination of Knowledge, Attitudes, and Perceptions","authors":"F. Machowski, B. Dale","doi":"10.1080/10686967.1997.11918817","DOIUrl":"https://doi.org/10.1080/10686967.1997.11918817","url":null,"abstract":"This article reports the main findings of a survey that assessed the level of understanding of quality costing among a cross section of employees, together with their attitudes and perceptions of the concept. The organization involved in the survey desi..","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133298708","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Quality Cost Model to Determine Optimal Policies for Purchased Components","authors":"Edward D. Arnheiter, R. Giglio","doi":"10.1080/10686967.1997.11918815","DOIUrl":"https://doi.org/10.1080/10686967.1997.11918815","url":null,"abstract":"This study develops a technique for predicting purchasing quality costs and studying their behavior as random variables. The resulting model extends prior research that treats purchasing costs deterministically or not at all, thereby providing a valuabl..","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129372633","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Quality-Driven Change and its Effects on Financial Performance","authors":"R. Handfield, Soumen Ghosh, S. Fawcett","doi":"10.1080/10686967.1997.11918813","DOIUrl":"https://doi.org/10.1080/10686967.1997.11918813","url":null,"abstract":"Instituting continuous improvement within organization has been recognized as a pervasive part of business thinking, and has ever been recently recognized as a type of intangible resource by researchers. In this paper, a model that maps the quality tran..","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125326563","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Effects of Quality on Business Performance","authors":"Neil Hardie","doi":"10.1080/10686967.1997.11918816","DOIUrl":"https://doi.org/10.1080/10686967.1997.11918816","url":null,"abstract":"The aim of this study is to show how measures of quality relate to measures of business performance. A general framework is presented to show how the business performance of an organization is affected by the level of quality it achieves in its products..","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"94 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126234927","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Linking Quality Attributes with Customer Purchasing Decisions: A Comparison of Two Methods","authors":"B. Spencer, L. Crosby","doi":"10.1080/10686967.1997.11918832","DOIUrl":"https://doi.org/10.1080/10686967.1997.11918832","url":null,"abstract":"This article uses two different survey methods to link quality criteria to customer purchase decisions. Specifically, a decision modeling technique and a direct questioning approach were used to investigate the influence of four quality criteria on hypo..","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132044870","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Modeling the Method - The Deming Classroom","authors":"W. Latzko","doi":"10.1080/10686967.1997.11918833","DOIUrl":"https://doi.org/10.1080/10686967.1997.11918833","url":null,"abstract":"This article discusses the application of Deming's philosophy and methods to teach a course in operations management at Fordham University's Graduate School of Business Administration. Deming's view was that the introduction of joy in learning enabled s..","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"86 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122670454","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Application of Quality Tools in Achieving Quality Attributes and Strategies","authors":"J. Jayaram, R. Handfield, Soumen Ghosh","doi":"10.1080/10686967.1997.11918836","DOIUrl":"https://doi.org/10.1080/10686967.1997.11918836","url":null,"abstract":"Four major research questions are addressed in this study: (1) What is the overall pattern of usage of quality tools? (2) Does the pattern of quality tool deployment change depending on the type of objective (such as aesthetics, features, reliability, d..","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"137 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116065813","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Commentary on Latzko's: Modeling the Method - The Deming Classroom","authors":"J. P. Gilbert","doi":"10.1080/10686967.1997.11918834","DOIUrl":"https://doi.org/10.1080/10686967.1997.11918834","url":null,"abstract":"In this discussion, James Gilbert examines the education models introduced by Latzko. These include his reading/questioning model, grading, and the classroom learning process model. For the most part, Gilbert and Latzko agree that these models would imp..","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124203951","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}