The Quality Management Journal最新文献

{"title":"Editor overview","authors":"Thomas Foster","doi":"10.1080/10686967.2023.2247941","DOIUrl":"https://doi.org/10.1080/10686967.2023.2247941","url":null,"abstract":"Welcome to the fall issue of the Quality Management Journal. Students have returned to campus and there is a chill in the air. We have another issue of the journal that makes contributions in areas ranging from health care to quality 4.0. I appreciate all of the people who continue to submit papers to the QMJ. I also appreciate the work of all of our reviewers, Maddie Felps at Taylor and Francis, and Valerie Ellifson at the American Society for Quality. There is a large behind-the-scenes group that makes a journal like this happen. Please look at the list of our Editorial Board members at https://www. tandfonline.com/action/journalInformation?show=editor ialBoard&journalCode=uqmj20. These people are great supporters of the journal. Following is an overview of the four articles in the journal: The first article is “Linking Quality Supervisory Support to Turnover Intentions Among Rural Healthcare Professionals: The Mediating Role of Satisfaction with Performance Appraisal and Moderating Role of Perceived Organizational Support” by Kwabena G. Boakye (Parker College of Business, Georgia Southern University), Samuel T. Opoku (Jiann-Ping Hsu College of Public Health, Georgia Southern University), and Bettye A. Apenteng (Jiann-Ping Hsu College of Public Health, Georgia Southern University). According to the authors, “this study examines the relationships among quality supervision, performance appraisal satisfaction, and employee turnover. It explores the moderating role of perceived organizational support in these relationships within the context of rural healthcare. The empirical results suggest a negative relationship between the quality of supervisory support and turnover intentions, mediated partially by employees’ performance appraisal satisfaction.” The second paper is “Quality Aspects vs Consumption Values: What Affects Intention to Book Hotels in the Post-Covid Era?” by Arghya Ray (International Management Institute Kolkata), Siddharth Gupta (FORE School of Management Adhitam Kendra, New Delhi, India) and Nripendra P. Rana (College of Business and Economics, Qatar University). According to the authors, “As hotels are trying to recover from the losses suffered during the pandemic, hotels can prepare better strategies if they are able to understand the factors affecting customers’ intention to book hotels in the post-Covid era from the Service Quality (SERVQUAL) and Consumption Value Theory lens. The quantitative analysis found that reliability, brand credibility, and brand loyalty affect customer’s hotel booking intentions.” The third paper is entitled, “Determinants of working capital management for non-certified and certified firms from the EFQM Excellence Model” by Muhammad Yousaf (School of Business and Economics, Westminster International University in Tashkent, Uzbekistan). According to the author, “the study’s main aim is to examine the important determinants that affect working capital (WRC) for non-quality-certified and quality-certified","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134911214","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Importance and Implementation of Baldrige Practices for Small Businesses","authors":"P. Stephens, James R. Evans, C. Matthews","doi":"10.1080/10686967.2005.11919258","DOIUrl":"https://doi.org/10.1080/10686967.2005.11919258","url":null,"abstract":"An empirical survey was conducted to determine how small business perceive and implement the high-performance management practices outlined by the Malcolm Baldrige Criteria for Performance Excellence. The survey identifies the practices that small firms..","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127881276","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How are organizational measures really used","authors":"Jennifer K. Lehr, R. Rice","doi":"10.1080/10686967.2005.11919259","DOIUrl":"https://doi.org/10.1080/10686967.2005.11919259","url":null,"abstract":"Multiple theoretical perspectives and multiple methods are used to study how organizational measures are used. The study involves one unit of an international information services corporation that was implementing two systems, a customer service databas..","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"71 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114024720","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Teaching Process Improvement and Team Building Using Origami","authors":"D. Parmenter","doi":"10.1080/10686967.1999.11919210","DOIUrl":"https://doi.org/10.1080/10686967.1999.11919210","url":null,"abstract":"[This abstract is based on the author's abstract.] An experimental exercise was used in an undergraduate quality management class. The exercise continues for the duration of the semester. In the exercise, student teams produce origami figures. Each ..","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1999-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127524268","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Taguchi Parameter Design with Multiple Quality Characteristics","authors":"Peter W. Phillips, Kwang-Jae Kim","doi":"10.1080/10686967.1999.11919209","DOIUrl":"https://doi.org/10.1080/10686967.1999.11919209","url":null,"abstract":"A statistical method, the DMT method, is developed to evaluate and optimize multiple quality characteristic problems. The method incorporates desirability functions; a performance statistic based on the mean squared error; and data-driven transformatio..","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1999-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124267876","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Framework for Organizational Quality Culture","authors":"K. Cameron, W. Sine","doi":"10.1080/10686967.1999.11919208","DOIUrl":"https://doi.org/10.1080/10686967.1999.11919208","url":null,"abstract":"A framework for organizational quality culture is introduced, and its legitimacy is analyzed empirically. The framework is needed because of the lack of success in various types of quality initiatives and their confusing relationship with effectiveness..","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1999-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116940441","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Role of Quality in Determining Export Success","authors":"Bruce R. Barringer, S. Foster, Granger Macy","doi":"10.1080/10686967.1999.11919211","DOIUrl":"https://doi.org/10.1080/10686967.1999.11919211","url":null,"abstract":"Does product quality play a significant role in the success of exporting firms? This issue is important to operations managers, who must prioritize their firm's resources to achieve the greatest results when entering overseas markets. The export produ..","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"53 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1999-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116680189","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Tools and Techniques of Quality Management: An Empirical Investigation of their Impact on Performance","authors":"V. Kannan, K. Tan, R. Handfield, Soumen Ghosh","doi":"10.1080/10686967.1999.11919198","DOIUrl":"https://doi.org/10.1080/10686967.1999.11919198","url":null,"abstract":"An investigation of quality management at an operational rather than a strategic level is described. Using a survey of senior quality personnel, data were collected on four aspects of quality: management; quality tools; documentation; and the dimensio..","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"22 6S 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1999-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133132092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Engaging Students in the Classroom by Using Internet Tools","authors":"F. Jacobs","doi":"10.1080/10686967.1999.11919197","DOIUrl":"https://doi.org/10.1080/10686967.1999.11919197","url":null,"abstract":"[This abstract is based on the author's abstract.] The use of a World Wide Web site for a course is described. Features incorporated into the site are designed to engage students in the ongoing activity of the course. A course Web site can improve th..","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"128 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1999-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124225206","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An Empirically Defined Framework for Designing Customer Feedback Systems","authors":"Scott E. Sampson","doi":"10.1080/10686967.1999.11919200","DOIUrl":"https://doi.org/10.1080/10686967.1999.11919200","url":null,"abstract":"© 1999, ASQ It may seem obvious that companies should require a return on investments in customer feedback systems. Collecting and analyzing customer feedback costs time and money, but often the return or impact on the bottom line is not clear. This study discusses the customer feedback investment, and presents a framework for utilizing customer feedback to advance quality at various parts of an organization—consistent with the total quality management idea. The framework begins by identifying goals and objectives for customer feedback systems, which lead to issues of instrument design, feedback solicitation methods, and data analysis and use. Within the framework, illustrations are presented from an extensive field study of feedback instruments in actual use. This study is intended to serve as a reference to managers and students of management interested in developing customer feedback systems that make a definite contribution to quality management efforts.","PeriodicalId":324808,"journal":{"name":"The Quality Management Journal","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1999-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125307336","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}