Jurnal Pengurusan UKM Journal of Management最新文献

{"title":"Amalan dan Implikasi Penyumberan Luar ke atas Pekerja: Perspektif Sosio-Perundangan Indonesia","authors":"Rumainur Rumainur, Kamal Halili Hassan","doi":"10.17576/PENGURUSAN-2017-51-10","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2017-51-10","url":null,"abstract":"ABSTRAK Aktiviti penyumberan luar yang berlaku dalam perusahaan adalah perkara yang lazim dilakukan terutama berkaitan pengambilan dan penggajian pekerja. Penyumberan luar bertujuan memberi kelebihan kepada perusahaan yang tidak perlu menanggung beban pembiayaan sumber manusia untuk jangka masa panjang. Makalah ini bertujuan untuk menganalisis aktiviti dan implikasi penyumberan luar terutamanya kepada pekerja dalam konteks perundangan di Indonesia. Skop kajian hanya tertumpu kepada tiga bidang yang dipilih iaitu hak berkesatuan, hak kepada jaminan sosial tenaga kerja serta hak kepada upah dan elaun. Metodologi yang digunakan ialah analisis sosio-perundangan dengan merujuk kepada teks perundangan serta temubual dengan responden terpilih. Dapatan kajian menunjukkan terdapat perlanggaran hak pekerja akibat aktiviti penyumberan luar yang dilakukan oleh majikan atau pihak syarikat. Kata kunci: Penyumberan luar; hak pekerja; perundangan Indonesia; majikan; kesatuan sekerja ABSTRACT Enterprises commonly outsource their operations especially those related to the hiring of employees. Outsourcing is useful as companies need not bear the financial costs associated with meeting their human resource requirements especially over the long term. This paper aims to analyse outsourcing activities and their legal implications especially on workers in Indonesia. The methodology used is socio-legal analysis with reference to legal texts and cases as well as interviews with selected respondents. The findings show that outsourcing operations by employers or companies have contributed to violations of workers rights in Indonesia. Keywords: Outsourcing; employee rights; Indonesia laws; employer; trade union","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"416 ","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114003815","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Debt and Financial Performance of Reits In Malaysia: A Moderating Effect of Financial Flexibility.","authors":"Zalina Zainudin, Izani Ibrahim, Rasidah Mohamad Said, H. I. Hussain","doi":"10.17576/PENGURUSAN-2017-50-01","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2017-50-01","url":null,"abstract":"Curiosity in bank debt financing decision was primarily inspired by the perceptible contradiction between the REITs’ unique operational business structure particularly REITs in Malaysia (M-REITs) and the finance theory of capital structure decision. The Trade Off Theory implies that the financing strategy of using debt provides no value in REITs entity with a marginal tax rate of zero.  The use of debt by REITs entity is seen to be a puzzle in numerous REITs literature as REITs do not have tax shield benefit of using debt. High dividend payout requirement constraints REITs ability to retain its internal earnings and have to use debt to undertake growth strategies. The moderating effect of financial flexibility in a relationship between bank debt financing and the financial performance are examined and presents new empirical evidence on the role of the financial flexibility. The study offers some important insights into the debt financing decision for M-REITs. Using the unbalanced panel data from all M-REITs for the period from 2005 to 2014, this study reveals that size has strong positive relationship with debt financing, smaller M-REITs prefer to use short term debt, diversified M-REITs is found to have lower debt as compared to focused M-REITs, growth in investment and liquidity has positive relationship with bank debt financing while internal cash constraints and cash flow volatility has a negative relationship with debt financing.  The results of this study indicate that both Pecking Order Theory and Trade Off Theory complements each other in explaining the M-REITs debt financing decision and less supportive for Agency Theory. This suggests that the use of debt as a disciplinary tool seems to be less crucial for M-REITs entity with high mandated dividend payout requirement. Indeed, the high payout requirement behaves as a “disciplinary tool” in M-REITs. The results on the relationship between debt and financial performance reveal that both short term and long term debt are negatively related to financial performance,  liquidity is found to be an important factor on M-REITs’ financial performance and size have no relation with financial performance. Financial flexibility positively moderates the relationship between debt and financial performance. The findings retrieved from this study serve as a useful guide to M-REITs’ managers to manage the financial flexibility as it has important moderating effects on debt and financial performance relationship.","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"240 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132098038","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Influences of Risk Management Committee and Audit Committee towards Voluntary Risk Management Disclosure","authors":"Maizatulakma Abdullah, Zaleha Abdul Shukor, Mohd Mohid Rahmat","doi":"10.17576/PENGURUSAN-2017-50-08","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2017-50-08","url":null,"abstract":"ABSTRACT The main objective of this study is to examine the influences of committees that are being appointed to manage risk towards voluntary risk management disclosure (VRMD) among non-financial companies in Malaysia. Non-financial companies will usually appoint either Risk Management Committee (RMC) or Audit Committee (AC) to manage their risks. Based on resource dependence theory, this study contends that the committees provide risk management resources particularly in terms of risk management information that could influence the VRMD. All data of VRMD, RMC and AC were collected from companies’ annual reports by using content analysis method. The sample in this study consisted of 395 non-financial companies which were listed on Bursa Malaysia in 2011. Our multiple regression results show that RMC presence and AC activeness increase VRMD. Our findings provide evidence that the establishment of RMC could increase the risk management disclosure among companies in Malaysia. Keywods: Risk management committee; voluntary disclosure; audit committee; risk management disclosure ABSTRAK Objektif kajian ini adalah untuk menyelidik pengaruh jawatankuasa yang dilantik untuk mengurus risiko terhadap pendedahan maklumat sukarela pengurusan risiko (PMSPR) dikalangan syarikat bukan kewangan di Malaysia. Syarikat bukan kewangan lazimnya melantik sama ada Jawatankuasa Pengurusan Risiko (JPR) atau Jawatankuasa Audit (JA) untuk mengurus risiko. Berdasarkan teori pergantungan sumber, kajian berpendapat bahawa jawatankuasa tersebut menyediakan sumber pengurusan risiko terutamanya dari segi maklumat pengurusan risiko yang mungkin boleh mempengaruhi PMSPR. Semua data PMSPR, JPR dan JA dikutip daripada laporan tahunan syarikat dengan menggunakan kaedah analisis kandungan. Sampel kajian ini terdiri daripada 395 buah syarikat bukan kewangan yang tersenarai di Bursa Malaysia pada tahun 2011. Berdasarkan ujian regresi, didapati kewujudan JPR dan kekerapan mesyuarat JA meningkatkan PMSPR. Dapatan kajian ini menyediakan bukti bahawa penubuhan JPR boleh meningkatkan pendedahan maklumat pengurusan risiko di kalangan syarikat-syarikat di Malaysia. Kata kunci: Jawatankuasa pengurusan risiko; pendedahan sukarela; jawatankuasa audit; pendedahan maklumat pengurusan risiko","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125189101","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Product Strategies for Export Ventures: An Empirical Investigation among SMEs in an Emerging Economy","authors":"A. Ayob, Léo-Paul Dana","doi":"10.17576/PENGURUSAN-2017-50-03","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2017-50-03","url":null,"abstract":"This study examines product strategies of firms in developing countries for export ventures in global markets. It focuses on generic product features: low cost, differentiation, and specialization for analysing how they are associated with the intent to export. A rigorous database was developed from a survey of 142 SMEs in Malaysia. Data was analysed through hierarchical ordinary least squares (OLS) regression analysis. This study finds that only products with differentiation, specialization, or both are intended for export. On the other hand, a low cost attribute deprives the intention of going global. In the context of this emerging economy, the optimal product strategy for exporting is differentiation and specialization coupled with low-cost strategy. The findings challenge traditional view that firms from developing countries possess cost advantage at the international level, thus justifying why some local firms remain reluctant to export.","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130782101","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Role of Ar-Rahn in Enhancing Financial Inclusion: A Structural Equation Modeling Approach","authors":"Azila Abdul Razak, Fidlizan Muhammad, Mohd Yahya Mohd Hussin, Z. Zainol, Fatimah-Salwa Abd. Hadi","doi":"10.17576/PENGURUSAN-2017-50-09","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2017-50-09","url":null,"abstract":"ABSTRACT This study examines the relationship between financial inclusion and the adoption of ar-rahn financing in enhancing the well-being of its customers throughout Malaysia. Data distributed via questionnaire to 239 respondents were analyzed using descriptive and structural equation modeling. The results indicate that there is a positive relationship between financial inclusion and ar-rahn’s financing adoption. In addition, the adoption of ar-rahn among customers improves the well-being of individuals and society. This paper contributes to the existing literatures and provide new insights on how financial inclusion could increase the adoption of ar-rahn financing and consequently the individual and societal well-being. Keywords: Financial inclusion; ar-rahn adoption; individual well-being; societal well-being. ABSTRAK Kajian ini menganalisis hubungan yang wujud antara inklusif kewangan dan penggunaan pembiayaan ar-rahnu dalam meningkatkan kesejahteraan pengguna seluruh Malaysia. Data yang diedar melalui soal selidik kepada 239 responden dianalisis menggunakan model persamaan struktur. Keputusan kajian menunjukkan terdapat hubungan yang positif antara inklusif kewangan dan penggunaan pembiayaan ar-rahnu. Selain itu, penggunaan pembiayaan ar-rahnu juga meningkatkan kesejahteraan individu dan masyarakat. Kajian ini menyumbang kepada literatur sedia ada dan pandangan baharu bagaimana inklusif kewangan mampu meningkatkan penggunaan pembiayaan ar-rahnu dan seterusnya kesejahteraan individu dan masyarakat. Kata kunci: Inklusif kewangan; penggunaan ar-rahnu; kesejahteraan individu; kesejahteraan masyarakat.","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131884891","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Supply Chain Management (SCM) Utilisation Based on SCM Drivers in Manufacturing Industry","authors":"J. Matthew, N. Othman","doi":"10.17576/PENGURUSAN-2017-50-11","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2017-50-11","url":null,"abstract":"ABSTRACT Supply chain management (SCM) plays a significant role in enabling manufacturing industry to gain competitive advantage. However, very little attention has been paid to SCM utilisation in manufacturing industry. Therefore, the objective of the study is to explore the awareness of SCM among manufacturers, to determine SCM utilisation based on SCM drivers and to determine the relationship between SCM and competitive advantage. This study has focused on the management aspects of SCM, and provides a theoretical framework to understand a company's performance through SCM in achieving competitiveness. The research design which was based on the established and recommended procedures in literature was utilised to determine the nature of the methodology. A quantitative approach through questionnaire development was utilised. Data collection was distributed randomly to 200 respondents from the manufacturing industry in Malaysia. 150 completed questionnaires were returned and used to measure the relationship between SCM drivers and competitive advantage. The relationship between SCM and competitive advantage were tested and inventory, transportation, information technology, and pricing were found to be strongly related to the competitive advantage in the manufacturing industry; meanwhile, the results show that outsourcing and facility were not strongly related to the competitive advantage. The findings of this study have contributed both to the academic and pragmatic realms. This study adds to the literature on SCM. The results have been essential to measure the implications of SCM in the manufacturing industry. Keywords: Supply chain management; competitive advantage; manufacturing industries; supply chain awareness; SCM drivers ABSTRAK Pengurusan rantaian bekalan (PRB) memainkan peranan penting dalam membolehkan industri pembuatan untuk mendapat kelebihan daya saing. Walau bagaimanapun, perhatian yang sangat sedikit telah diberikan kepada penggunaan PRB dalam industri pembuatan. Oleh itu, objektif kajian ini adalah untuk meneroka kesedaran PRB dalam kalangan pengeluar untuk menentukan penggunaan PRB berdasarkan pemandu PRB dan untuk menentukan hubungan antara PRB dan kelebihan daya saing. Kajian ini memberi tumpuan kepada aspek-aspek pengurusan PRB dan menyediakan rangka kerja teori untuk memahami prestasi syarikat melalui PRB dalam mencapai daya saing. Reka bentuk kajian berdasarkan kepada prosedur yang ditubuhkan dan disyorkan dalam kesusasteraan telah digunakan untuk menentukan sifat metodologi. Pendekatan kuantitatif melalui pembangunan soal selidik telah digunakan. Pengumpulan data telah diedarkan secara rawak kepada 200 responden dalam kalangan industri pembuatan di Malaysia. 150 soal selidik yang lengkap telah dikembalikan dan digunakan untuk mengukur hubungan antara pemandu PRB dan kelebihan daya saing. Hubungan antara PRB dan kelebihan daya saing diuji dan inventori, pengangkutan, teknologi maklumat, dan harga amat bertepatan dengan kele","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"68 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134046491","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Spousal Support and Subjective Career Success: The Role of Work-Family Balance and Career Commitment as Mediator","authors":"S. Amin, Rasidah Arshad, Rohayu Abdul Ghani","doi":"10.17576/PENGURUSAN-2017-50-12","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2017-50-12","url":null,"abstract":"ABSTRACT The present study aims to investigate the antecedent of career success from work-family perspective. Specifically, it examines both direct relationship between spousal support and subjective career success, and indirect relationship via work-family balance and career commitment. Data were collected using survey method from four hundred and seventeen nurses working in hospitals in Jambi, Indonesia. To test the hypotheses, Structural Equation Modeling (SEM) statistical technique was employed. The results of the study indicate that spousal support is positively related to career success. Work-family balance was found to mediate the relationship between spousal support and subjective career success, while career commitment was found to mediate the relationship between work-family balance and subjective career success. The study bridges the work-family research and career success research area, and brings together the literature on role theory, spillover theory, conservation of resources theory in one model. Keywords: Spousal support; work-family balance; career commitment; subjective career success; role theory; conservation of resource theory ABSTRAK Objektif utama kajian ini adalah untuk menyiasat anteseden kejayaan kerjaya dari perspektif kerja-keluarga. Secara khususnya, kajian ini meneliti hubungan langsung antara sokongan pasangan dan kejayaan kerjaya subjektif, dan juga hubungan tidak langsung menerusi pembolehubah keseimbangan kerja-keluarga, dan komitmen kerjaya. Dengan menggunakan kaedah soalselidik, data untuk kajian ini dikumpulkan daripada empat ratus tujuh belas jururawat yang bekerja di hospital di Jambi, Indonesia. Teknik statistik Permodelan Persamaan Berstruktur (SEM) digunakan untuk menguji hipotesis. Hasil kajian menunjukkan terdapat hubungan positif antara sokongan pasangan dan kejayaan subjektif kerjaya. Keseimbangan kerja-keluarga pula didapati bertindak sebagai pengantara dalam hubungan antara sokongan pasangan dan kejayaan kerjaya subjektif, manakala komitmen kerjaya pula didapati menjadi pengantara dalam hubungan antara keseimbangan kerja-keluarga dan kejayaan kerjaya subjektif. Kajian ini menghubungkan bidang kajian kerja-keluarga dan kejayaan kerjaya, disamping menggabungkan literatur berkaitan teori peranan, teori limpahan serta teori pemuliharaan sumber dalam satu model. Kata kunci: Sokongan pasangan; keseimbangan kerja-keluarga; komitmen kerjaya; kejayaan kerjaya subjektif; teori peranan; teori pemuliharaan sumber","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"172 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132998781","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Demystifying the Empirical Link Between Safety Climate, Safety Communication, Work Environment and Unsafe Behaviour At Work","authors":"Johanim Johari, Tan Fee Yean, Zurina Adnan","doi":"10.17576/PENGURUSAN-2017-50-04","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2017-50-04","url":null,"abstract":"ABSTRACT The primary objective of this study is to examine the predicting roles of safety climate, safety communication, and work environment on unsafe behaviour. A survey was carried out among employees in manufacturing companies in Klang Valley. A total of 108 employees reported on safety climate, safety communication, work environment as well as their engagement in unsafe behaviour at work. Data was analyzed using Statistical Package for Social Sciences (SPSS) version 17.0. The findings reported that safety climate and work environment had a significant impact on respondents’ unsafe behaviour. Safety communication, on the other hand, had no bearing on unsafe behaviour among respondents in this study. Drawing on the findings, discussions elaborated on the importance of safety climate and work environment in curbing unsafe behaviour among employees. Theoretical and practical ramifications as well as directions for future research and conclusion of the study are put forward. Keywords: Safety climate; safety communication; work environment; unsafe behaviour ABSTRAK Objektif utama kajian adalah untuk mengenalpasti peranan peramal bagi iklim keselamatan, komunikasi keselamatan, dan persekitaran kerja terhadap gelagat tidak selamat. Kaji selidik dijalankan dalam kalangan pekerja dalam syarikat pembuatan di Lembah Kelang. Sejumlah 108 pekerja melaporkan tentang iklim keselamatan, komunikasi keselamatan, serta persekitaran kerja serta gelagat tidak selamat di tempat kerja mereka. Data dianalisa menggunakan Pakej Statistik untuk Sosial Sains versi 17.0. Hasil kajian mendapati iklim keselamatan dan persekitaran kerja mempunyai impak yang signifikan terhadap gelagat tidak selamat para responden. Komunikasi keselamatan, walau bagaimanapun, tidak mempengaruhi gelagat tidak selamat responden dalam kajian ini. Berdasarkan dapatan ini, perbincangan menjelaskan tentang kepentingan iklim keselamatan dan persekitaran kerja dalam mengawal gelagat tidak selamat dalam kalangan pekerja. Implikasi teoretikal dan praktikal, haluan kajian akan datang serta kesimpulan kajian juga diketengahkan. Kata kunci: iklim keselamatan; komunikasi keselamatan; persekitaran kerja; gelagat tidak selamat","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122984999","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Aplikasi Skor-Z Altman Dalam Menganggar Kesolvenan Pengendali Takaful di Malaysia","authors":"Noor Huzaidah Husin, Rubayah Yakob","doi":"10.17576/PENGURUSAN-2017-50-05","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2017-50-05","url":null,"abstract":"ABSTRAK Kajian ini bertujuan untuk mengira tahap kesolvenan pengendali takaful di Malaysia dengan menggunakan Skor-Z Altman. Beberapa penganggar kesolvenan telah pun dibangunkan dan diguna pakai dalam industri, antaranya termasuk Margin Kesolvenan (Margin of Solvency [MOS]), Modal Berasaskan Risiko (Risk-Based Capital [RBC]), Keupayaan Membayar Tuntutan (Claim Paying Ability [CPA]) dan Penarafan CAMEL (CAMEL Rating). Masalah maklumat tidak simetri yang sememangnya wujud dalam industri insurans (takaful) sekaligus menyebabkan maklumat daripada pengukuran-pengukuran ini lebih bersifat tertutup. Akibatnya, pengguna dan pemegang polisi sendiri tidak maklum tentang tahap kesolvenan penanggung insurans dan pengendali takaful yang berada di pasaran bagi membantu membuat pilihan yang tepat untuk mendapatkan perlindungan. Kajian ini akan mengenalpasti tahap kesolvenan pengendali-pengendali takaful di Malaysia untuk tempoh tiga tahun yang bermula dari tahun 2012-2014. Selain itu, pengendali takaful akan ditarafkan berdasarkan skor kesolvenan yang diperolehi. Skor kesolvenan dalam kajian ini berdasarkan kepada empat nisbah di bawah Skor-z Altman (bukan pembuatan) iaitu nisbah kecairan, nisbah keuntungan, nisbah leverajvdan nisbah kesolvenan. Hasil kajian menunjukkan bahawa secara purata pengendali takaful berada dalam keadaan ‘berjaga-jaga’ pada sekitar tahun 2012 dan 2013. Pada tahun 2014 pula, secara purata pengendali takaful berada dalam keadaan ‘petanda buruk’. Seterusnya penarafan dibuat berdasarkan keputusan skor yang diperolehi. Pada tahun 2012, AmFamily Takaful Bhd menduduki tempat yang teratas manakala Syarikat Takaful Malaysia Bhd menduduki tempat terbawah dalam kalangan pengendali takaful. Seentara itu, pada tahun 2013, pengendali takaful yang menduduki tempat teratas ialah Hong Leong MSIG Takaful Bhd manakala di tempat terbawah masih lagi Syarikat Takaful Malaysia Bhd. HSBC Amanah Takaful Sdn Bhd pula menduduki tempat pertama pada tahun 2014 manakala Takaful Ikhlas Sdn Bhd menduduki tempat yang terakhir. Secara keseluruhan, pengendali takaful yang berstatus asing lebih baik berbanding pengendali takaful tempatan. Hasil kajian diharapkan dapat memberi maklumat kepada pihak yang berkepentingan seperti masyarakat umum dan pengendali takaful tentang kebarangkalian kesolvenan yang dihadapi dan kedudukan setiap pengendali takaful berbanding dengan yang lain. Bagi masyarakat umum, skor kesolvenan yang diperoleh mungkin boleh dijadikan rujukan untuk memilih sesebuah pengendali takaful sebelum membuat keputusan pembelian. Manakala dari sudut industri takaful pula, pengendali takaful yang mempunyai skor kesolvenan dan penarafan yang baik boleh dijadikan rujukan sebagai amalan terbaik (best practised) pada yang lain. Kata kunci: Kesolvenan; takaful; Skor-Z Altman; insurans ABSTRACT This study aims to calculate the level of solvency of takaful operators in Malaysia using the Altman Z-Score. Several solvency estimators, including Margin of Solvency [MOS], Ri","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125791720","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Impak Kepercayaan dan Kesetiaan Pendeposit Lembaga Tabung Haji (TH) Terhadap Risiko Kecairan","authors":"Nurul Ain Mohd Pauzi, Aisyah Abdul-Rahman, Shifa Mohd Nor","doi":"10.17576/PENGURUSAN-2017-50-06","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2017-50-06","url":null,"abstract":"ABSTRAK Kebelakangan ini, Lembaga Tabung Haji (TH) telah terpalit dengan pelbagai tohmahan yang telah menyebabkan reputasi TH dipertikaikan. Hal ini telah mendapat reaksi daripada pendeposit sehingga menyebabkan kepercayaan dan kesetiaan pendeposit tergugat dan mereka mula mengeluarkan simpanan. Kajian ini bertujuan melihat faktor penentu kepercayaan dan kesetiaan dan melihat sama ada faktor kepercayaan dan kesetiaan bertindak sebagai faktor penengah (mediating factor) kepada risiko kecairan TH. Kajian ini menggunakan kaedah pensampelan tujuan (purposive sampling) dan sebanyak 200 orang responden menjawab soal selidik secara atas talian dan secara langsung. Analisis menggunakan teknik PLS-SEM mendapati kepercayaan bertindak sebagai faktor penengah hubungan antara maklumat kewangan, jaminan deposit, kualiti perkhidmatan dan imej dengan risiko kecairan.Selain itu, kesetiaan bertindak sebagai faktor penengah hubungan antara kualiti perkhidmatan, kepuasan pelanggan, dan imej dengan risiko kecairan. Oleh itu, ketelusan tadbir urus korporat perlu dititikberatkan untuk memperbaiki segala aspek yang sepatutnya dan dalam masa yang sama mengembalikan semula kepercayaan dan kesetiaan para pendeposit. Hasil kajian ini diharapkan dapat membantu pengurusan TH terutamanya dan kerajaan umumnya untuk mengambil tindakan yang sewajarnya dalam mengurus risiko kecairan bagi mengekalkan kedudukan TH sebagai institusi kewangan Islam yang kukuh pada masa hadapan Kata kunci: Kepercayaan; kesetiaan; risiko kecairan; Tabung Haji ABSTRACT Recently Lembaga Tabung Haji (TH) has been negatively accused from various aspects which may tarnish its reputation. This scenarioreceivesbad reaction from depositors, reducing their trust and loyalty, which leadsto withdrawal of deposits. This study aims to identify factors that influence the trust and loyalty of TH besides capturing the trust and loyalty traits of depositors as mediating factors of liquidity risk. This study adopts purposive sampling method and a total of 200 respondents respond to the questionnaires via online and enumerator service. Analysis using PLS-SEM technique revealed that trust mediates the relationship between financial information, security deposit, service quality and image with liquidity risk. Besides that, loyalty mediates the relationship between service quality, customer satisfaction and image with liquidity risk. Therefore, good corporate governance has to be enhanced to gain back the depositors’ trust. Results from this study are expected to assist the management of TH as well as the government to properly manage liquidity risk in ensuring the sustainability of TH in future. Keywords: Trust; loyalty; liquidity risk; Tabung Haji","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"90 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127166962","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}