{"title":"Topological Analysis of a Tourism Destination Webspace: The Importance of Hyperlinks","authors":"R. Baggio, M. A. Corigliano","doi":"10.3727/109830510X12670455864285","DOIUrl":"https://doi.org/10.3727/109830510X12670455864285","url":null,"abstract":"","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128495974","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Destination Image Projection on Consumer-Generated Content Websites: A Case Study of the Flinders Ranges","authors":"Doris Schmallegger, D. Carson","doi":"10.3727/109830509789994838","DOIUrl":"https://doi.org/10.3727/109830509789994838","url":null,"abstract":"This article examines destination image projection on consumer-generated content (CGC) websites. A case study of the Flinders Ranges in South Australia was conducted to assess the destination images presented by two different markets. Blogs, review sites, and special interest forums were analyzed against a common destination image framework. The retrieved images were then compared to official images promoted by the destination marketing organization (DMO). The research revealed considerable differences between consumer images and DMO images. The results suggest that different types of CGC websites encourage different levels of information exchange. Future research will need to focus on the impact that various types of CGC websites can have on consumers as a form of word of mouth.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121348880","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Stages of Integrated Market Communication in Tourism","authors":"T. Rosendahl, Petter Gottschalk","doi":"10.3727/109830509789994810","DOIUrl":"https://doi.org/10.3727/109830509789994810","url":null,"abstract":"","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"873 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115249243","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"An Exploratory Study of Travelers' Use of Online Reviews and Recommendations","authors":"Lixuan Zhang, B. Pan, Wayne W. Smith, Xiang Li","doi":"10.3727/109830509789994775","DOIUrl":"https://doi.org/10.3727/109830509789994775","url":null,"abstract":"Travelers are increasingly turning to online reviews and recommendations to plan trips. This article investigates the sources and types of online travel reviews and recommendations, and examines the heuristics used by subjects when making travel decisions. The results of this study indicated that those reviews and recommendations come from peer travelers, third parties, or travel companies; they can be categorized into text-based recommendations, symbolic recommendation, numerical ratings, or narrative reviews. Also, the results indicated that the subjects used several heuristics to make their decisions.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125530313","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Language Representation in Search Engines of US State Tourism Websites","authors":"Heejun Kim, Zheng Xiang","doi":"10.3727/109830509789994793","DOIUrl":"https://doi.org/10.3727/109830509789994793","url":null,"abstract":"Search engines serve as an important channel for tourism destinations to communicate with prospective visitors. This study assessed the language representation of the search results for the 50 state tourism offices in the United States by three major search engines (e.g., Google, Ask, and Yahoo!). The findings indicate that Google and Ask were similar to each other, while both were different from Yahoo! This study provides useful insights for developing more effective search engine marketing strategies for marketing destinations online.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115148294","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Usability Evaluation of a Calabrian Tourist Visitor Information Center Website","authors":"R. Servidio, A. Feraco, E. Pantano","doi":"10.3727/109830509789994766","DOIUrl":"https://doi.org/10.3727/109830509789994766","url":null,"abstract":"This study investigates the usability of a Calabrian (Italy) tourist Visitor Information Centre (VIC) website to evaluate whether its organization satisfies tourist needs. The website measurements were based on the time spent by the subject in finding specific information and on subjective usability evaluation. The results of this research show that the Calabrian tourist VIC website does not satisfy the usability criteria and manifests some usability problems. We have summarized these problems in two categories: user interaction with information and the management of information contents. The results of these measurements enable us to develop some guidelines to improve user interaction.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131874167","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Ontology-Based Information Extraction from Tourism Websites","authors":"C. Feilmayr, S. Parzer, B. Pröll","doi":"10.3727/109830509X12596187863874","DOIUrl":"https://doi.org/10.3727/109830509X12596187863874","url":null,"abstract":"","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133641628","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Norbert Walchhofer, K. Froeschl, Birgit Dippelreiter, Michael Pöttler, H. Werthner
{"title":"Semamo: An Approach to Semantic Market Monitoring","authors":"Norbert Walchhofer, K. Froeschl, Birgit Dippelreiter, Michael Pöttler, H. Werthner","doi":"10.3727/109830509X12596187863919","DOIUrl":"https://doi.org/10.3727/109830509X12596187863919","url":null,"abstract":"","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129508429","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Member Reputation and its Influence on Travel Decisions: A Case Study of an Online Travel Community","authors":"Irem Arsal, Elizabeth D. Baldwin, S. J. Backman","doi":"10.3727/109830509X12596187864035","DOIUrl":"https://doi.org/10.3727/109830509X12596187864035","url":null,"abstract":"The purpose of this research was to investigate member reputation in an online travel community and its influence on different types of travel decisions. The research design employed a case study approach. In order to examine the influence of member reputation on travel decisions in this community, the members were divided into three groups according to their total number of postings: low-, medium-, and high-activity members. The results showed that medium-activity members were influential in accommodations, food and beverages, safety, money, destination information, and itinerary decisions; low-activity members were influential in food and beverages, transportation, destination information, and itinerary decisions; high-activity members were influential in food and beverages, destination information, and itinerary refinements.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133627603","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Alessandro Inversini, Lorenzo Cantoni, Dimitrios Buhalis
{"title":"Destinations' Information Competition and Web Reputation","authors":"Alessandro Inversini, Lorenzo Cantoni, Dimitrios Buhalis","doi":"10.3727/109830509X12596187863991","DOIUrl":"https://doi.org/10.3727/109830509X12596187863991","url":null,"abstract":"Destination managers are investing considerable effort (i.e., time, resources, and money) to market their destinations on the Internet. In addition to official destination websites, many unofficial websites are populating the results pages of search engines, diffusing almost the same contents as official destinations websites. The aim of this study is to investigate the information market available to the traveler searching for destination-related information in the so-called online tourism space. Search engines are indexing not only official websites, but also any other websites such as blogs, review websites, wikis, reviews, etc., which are available online. Starting from a log file analysis for a given destination, a set of nine keywords was used to perform search activities on two major search engines (Google and Yahoo!). Search results were first organized and described in order to describe the destinations’ information competitors. Second, a content analysis study was performed in order to examine topics and arguments of the retrieved results that are shaping the Web reputation of destinations. The article shows that unofficial sources of information are equally important with respect to officially provided information. Hence, destinations need to manage their brand and online reputation holistically by attempting to coordinate the players offering information about themselves and also amalgamating the entire range of information and service providers on platforms of experience creation.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127092276","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}