Usability Evaluation of a Calabrian Tourist Visitor Information Center Website

Abstract

This study investigates the usability of a Calabrian (Italy) tourist Visitor Information Centre (VIC) website to evaluate whether its organization satisfies tourist needs. The website measurements were based on the time spent by the subject in finding specific information and on subjective usability evaluation. The results of this research show that the Calabrian tourist VIC website does not satisfy the usability criteria and manifests some usability problems. We have summarized these problems in two categories: user interaction with information and the management of information contents. The results of these measurements enable us to develop some guidelines to improve user interaction.