{"title":"E-Procurement Diffusion in the Supply Chain of Foodservice Operators: An Exploratory Study in Greece","authors":"M. Sigala","doi":"10.3727/109830506778001438","DOIUrl":"https://doi.org/10.3727/109830506778001438","url":null,"abstract":"Despite e-procurement’s benefits, most firms are slow in adopting it. As prior studies on e-procurement have primarily focused on investigating its benefits or adoption mainly in manufacturing, research examining the factors influencing the adoption and diffusion of e-procurement by foodservice operators is minimal. This study fills in this gap by reviewing the literature that identifies potential e-procurement adoption factors and then by testing the latter’s impact by gathering data from Greek foodservice operators. Findings showed that e-procurement is adopted by few firms, while e-procurement is diffused only in intrafirm (operational) and not interfirm (more strategic) supply chain processes. Lack of e-procurement knowledge, skills, trust, and risk perceptions were found to be the major inhibitors of e-procurement adoption. Implications for foodservice operators, Internet model developers, and e-commerce policy makers are given.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122393583","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"An Investigation of Consistent Rates Across Swiss Hotels' Direct Channels","authors":"Jamie Murphy, R. Schegg, M. Qiu","doi":"10.3727/109830506778001465","DOIUrl":"https://doi.org/10.3727/109830506778001465","url":null,"abstract":"This study investigates a growing issue for hotels and consumers: pricing across distribution channels. Research suggests that hotels should drive consumers towards direct channels with lower operating costs and away from intermediaries, yet few studies have investigated pricing practices across the direct communication channels that hotels control. The results of two surveys of over 100 Swiss hotels illustrate pricing inconsistencies in low- and high-season periods across four communication media under the properties' direct control: telephone, email, static website price lists, and reservation request forms on the website. About one out of two hotels offered different rates across these media, despite the requests being on the same date, for the same type room for the same period. Prices via email responses were the lowest in the low-season survey and website prices were lowest in the high-season survey. Across both surveys, prices were lower via online media - email, static website price lists, and reservation request forms - than via the telephone. Hotel category and number of stars showed a positive relationship with consistent pricing in the low season, and a negative relationship in the high season. Finally, price variations of over 200% - for the same room at the same date - across a hotel's direct online and offline channels serve as a wake-up call for hoteliers to review their pricing and procedures for communicating this pricing.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"50 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123631201","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Perception of Exploratory Browsing and Trust With Recommender Websites","authors":"U. Bauernfeind, A. Zins","doi":"10.3727/109830506778001456","DOIUrl":"https://doi.org/10.3727/109830506778001456","url":null,"abstract":"In view of information overflow on the web, the use of recommender systems seems to be an appropriate means by which to organize information that targets preferences. The purpose of this article is to present a novel model explaining the satisfaction with recommender websites integrating emerging influential factors such as trust, exploratory browsing, and personal factors. Three recommender systems were tested to support a model applicable for different product categories. All three recommenders suggest that trust plays a particularly strong role in the support of the decision-making and purchasing process. Web operators therefore should focus on their role as a “trusted friend” as opposed to “hierarchical controller” of user behavior.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"50 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128236885","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Testing Position Effects and Copy to Increase Web Page Visits","authors":"Jamie Murphy, Charles F. Hofacker, Yves Racine","doi":"10.3727/109830506778193869","DOIUrl":"https://doi.org/10.3727/109830506778193869","url":null,"abstract":"This research uses online experiments and consumer behavior literature to investigate how location and copy on a web page influence the rate of clicks on a link. As in other media, the results support these effects on web page clicking behavior. Two experiments demonstrate how to more than double the number of clicks on a web page as well as the value of web-based experiments. The results also illustrate how tourism managers and academics can combine principles of menu engineering and web page management to improve performance in both media. The article closes with proposals for future research of layouts: offline with restaurant menus and online with web pages.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"300 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131604909","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Tourist Information Delivered Through Mobile Devices: Findings from the Image Project","authors":"S. Edwards, P. Blythe, S. Scott, A. Guo","doi":"10.3727/109830506778193887","DOIUrl":"https://doi.org/10.3727/109830506778193887","url":null,"abstract":"This article describes a product (the “Mobility Agent”) that delivers Internet-based travel and tourism-related services through fixed and mobile devices. Intelligent agent technology was used to provide European residents and visitors with dynamic, mobile, personalized, location-based information and services, specifically related to travel and tourism in complex urban environments. The article describes the Mobility Agent and its testing and evaluation, most notably issues surrounding user acceptance, and the demand for and willingness to pay for such a product. Findings show high levels of acceptance of the Mobility Agent. Willingness to pay, especially in unfamiliar environments, is also seen to exist.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124135025","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Testing the Usability of Hotel Websites: The Springboard for Customer Relationship Building","authors":"Mohamed Essawy","doi":"10.3727/109830506778193878","DOIUrl":"https://doi.org/10.3727/109830506778193878","url":null,"abstract":"","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121712725","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Tell Me Who You Are and I Will Tell You Where to Go: Use of Travel Personalities in Destination Recommendation Systems","authors":"U. Gretzel, N. Mitsche, Y. Hwang, D. Fesenmaier","doi":"10.3727/1098305042781129","DOIUrl":"https://doi.org/10.3727/1098305042781129","url":null,"abstract":"Current efforts in destination recommendation systems research and design are based on the assumption that user preferences have to be captured in the most accurate way possible to be able to provide useful recommendations. However, leading the user through a series of mind-puzzling diagnostic questions is often cumbersome and, therefore, discourages use. This article explores travel personality categories as a possible shortcut to classifying users. The results of this study suggest that travel personality types selected by the survey respondents can, indeed, be matched up with certain travel behaviors. Implications for future research as well as systems design are presented.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"264O 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131990727","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Impact of Multimedia on Employment: Evidence From Small and Medium Tourism and Hospitality Enterprises in the UK","authors":"M. Sigala","doi":"10.3727/109830501108750976","DOIUrl":"https://doi.org/10.3727/109830501108750976","url":null,"abstract":"","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"200 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2001-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121318819","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Self-Booking of High- and Low-Complexity Travel Products: Exploratory Findings","authors":"Bill Anckar, P. Walden","doi":"10.3727/109830501108750958","DOIUrl":"https://doi.org/10.3727/109830501108750958","url":null,"abstract":"With electronic markets emerging on the Internet, the travel agency has been characterized as the most endangered organization in the travel industry as potential travelers now have the opportunity to bypass intermediaries in the distribution chain. Customers are offered good opportunities for convenient and inexpensive travel bookings on the Internet, but at the same time they face many problems and limitations in this regard. This research empirically examines the issue of self-bookings in travel. It reports on a series of exploratory studies conducted in order to investigate the opportunities offered as well as the problems facing any consumer trying to make his own travel reservations over the Internet today, and especially the differences between high- and low-complexity bookings in this regard. Four hypotheses were uncovered that relate to the issue of the complexity of the booking task, all emanating from the intuitively realistic supposition that low-complexity travel arrangements are better suited for direct distribution over the Internet than high-complexity arrangements. Using reservation and survey data from samples of students, nearly all of which were experienced Internet users, little support was found for the hypothesized relationships.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2001-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133589185","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}