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Technology Acceptance of the Lonely Planet Website: An Exploratory Study 孤独星球网站技术接受度的探索性研究
J. Inf. Technol. Tour. Pub Date : 2007-06-01 DOI: 10.3727/109830507781367429
M. M. Luo, W. Remus, P. Sheldon
{"title":"Technology Acceptance of the Lonely Planet Website: An Exploratory Study","authors":"M. M. Luo, W. Remus, P. Sheldon","doi":"10.3727/109830507781367429","DOIUrl":"https://doi.org/10.3727/109830507781367429","url":null,"abstract":"This study aims at examining the reasons that motivate travelers to use online travel websites for travel information search and reservations by adapting technology acceptance model (TAM). In particular it examines the site of an online travel guide (lonelyplanet.com). The results suggest that perceived usefulness determines behavioral intention to use the travel website. Perceived ease of use does not have a direct impact on behavioral intention; however, it influences perceived usefulness and behavioral intention indirectly. This study benefits practitioners in the preimplementation stage to overcome complaints that system characteristics are arbitrary or in the postimplementation stage to determine the kinds of changes that provide the most meaningful impacts.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127430255","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 15
Planning and Implementing the Websites of Australian SMTEs 规划和实施澳大利亚中小企业网站
J. Inf. Technol. Tour. Pub Date : 2007-06-01 DOI: 10.3727/109830507781367366
C. Sellitto, Stephen Burgess
{"title":"Planning and Implementing the Websites of Australian SMTEs","authors":"C. Sellitto, Stephen Burgess","doi":"10.3727/109830507781367366","DOIUrl":"https://doi.org/10.3727/109830507781367366","url":null,"abstract":"","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"57 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116103662","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Are Travel Websites Meeting the Needs of the Visually Impaired? 旅游网站是否满足视障人士的需求?
J. Inf. Technol. Tour. Pub Date : 2007-06-01 DOI: 10.3727/109830507781367401
Jee-hee Han, J. Mills
{"title":"Are Travel Websites Meeting the Needs of the Visually Impaired?","authors":"Jee-hee Han, J. Mills","doi":"10.3727/109830507781367401","DOIUrl":"https://doi.org/10.3727/109830507781367401","url":null,"abstract":"","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"80 10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127731990","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
Trust Aware Usability 基于信任的可用性
J. Inf. Technol. Tour. Pub Date : 2006-10-01 DOI: 10.3727/109830506778690876
Punam Bedi, H. Banati
{"title":"Trust Aware Usability","authors":"Punam Bedi, H. Banati","doi":"10.3727/109830506778690876","DOIUrl":"https://doi.org/10.3727/109830506778690876","url":null,"abstract":"","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"123 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133034524","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
Investigating the Evolution of Hotel Internet Adoption 调查酒店互联网采用的演变
J. Inf. Technol. Tour. Pub Date : 2006-10-01 DOI: 10.3727/109830506778690830
Jamie Murphy, R. Schegg, D. Olaru
{"title":"Investigating the Evolution of Hotel Internet Adoption","authors":"Jamie Murphy, R. Schegg, D. Olaru","doi":"10.3727/109830506778690830","DOIUrl":"https://doi.org/10.3727/109830506778690830","url":null,"abstract":"This article draws upon Diffusion of Innovations and Configurational theories to investigate how website features and email responses by 200 Swiss hotels reflect evolving Internet adoption. Complementary multivariate and artificial neural network (ANN) techniques support classifying the hotels into three clusters based on their website features. These clusters and the results of a structural equation model confirm that Internet adoption evolves from static to dynamic use, as organizations add website features and provide quality responses to customer emails. Practically, differences among these clusters suggest caution in adopting some website features. Academically, the study extends diffusion research and introduces metrics, particularly domain name age and quality email responses, for future research of organizational Internet adoption. Finally, the study illustrates how ANNs complement and help overcome limitations of multivariate techniques.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123673402","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 52
A Framework for the Evaluation of Hotel Websites: The Case of Greece 酒店网站评价的框架:以希腊为例
J. Inf. Technol. Tour. Pub Date : 2006-10-01 DOI: 10.3727/109830506778690812
Kostas Zafiropoulos, Vasiliki G. Vrana
{"title":"A Framework for the Evaluation of Hotel Websites: The Case of Greece","authors":"Kostas Zafiropoulos, Vasiliki G. Vrana","doi":"10.3727/109830506778690812","DOIUrl":"https://doi.org/10.3727/109830506778690812","url":null,"abstract":"It is essential for hotel companies to evaluate and improve website performance in order to keep and increase their online presence and competitiveness in the marketplace. This article proposes an evaluation framework for hotel websites, which categorizes web information services into six information dimensions and also uses managers’ and users’ views. Based on the relative literature, the model proposes some improvements, taking into account certain aspects of the evaluation procedure. An application compares the performance of the top 25 hotel brand websites with the Greek hotel websites. Top hotels lead in Facilities, Guest contact, Reservation/prices, and Surrounding area information provision, while Greek hotel websites fall back especially in providing online reservation and prices information.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134074253","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 85
Automatic Website Evaluations: The Case of Hotels in Hong Kong 自动网站评价:以香港酒店为例
J. Inf. Technol. Tour. Pub Date : 2006-10-01 DOI: 10.3727/109830506778690858
S. Chan, R. Law
{"title":"Automatic Website Evaluations: The Case of Hotels in Hong Kong","authors":"S. Chan, R. Law","doi":"10.3727/109830506778690858","DOIUrl":"https://doi.org/10.3727/109830506778690858","url":null,"abstract":"Websites are now the basic requirement to an increasing number of communication and business strategies. The usability of a website, effectiveness of its interface, as well as its amount of information, ease of navigation, and user friendliness of its functions, are central to the success of these strategies. Yet these important design qualities remain to date undefined and difficult to evaluate in a convenient and objective way. In this article, we describe the development of the Automatic Website Evaluation System (AWES), an automated website evaluation tool. AWES is applied to 61 Hong Kong hotel websites. HTML tags representing categories of the information pertinent to effective website design are automatically collected and classified. The results can provide objective and quantitative guidance to website design.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121936782","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 36
Identifying Significant Factors Influencing Consumer Trust in an Online Travel Site 确定影响消费者对在线旅游网站信任的重要因素
J. Inf. Technol. Tour. Pub Date : 2006-10-01 DOI: 10.3727/109830506778690849
Changfeng Chen
{"title":"Identifying Significant Factors Influencing Consumer Trust in an Online Travel Site","authors":"Changfeng Chen","doi":"10.3727/109830506778690849","DOIUrl":"https://doi.org/10.3727/109830506778690849","url":null,"abstract":"The critical role of trust as an enabler, especially in a relationship in which the consumer does not have direct control over the actions of a seller and in which marketers seek long-term relations with their consumers, has been widely recognized in both academia and industry. Based on previous studies in multiple disciplines, this study develops a model representing the determinants of consumer trust in an online travel site and reports the results of an empirical investigation for this model. Theoretically, the study advances our current understanding of consumer trust in e-commerce by proposing a model and providing evidence for the major elements contributing to the formation of this construct. From a managerial perspective, the study provides practitioners with practical insights on how to design Internet marketing strategies that can initiate, develop, and maintain consumer trust.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122454338","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 219
Not Very Willkommen: the Internet as a Marketing Tool for Attracting German-Speaking Tourists to Non-European Destinations 不太愿意的人:互联网作为吸引德语游客到非欧洲目的地的营销工具
J. Inf. Technol. Tour. Pub Date : 2006-10-01 DOI: 10.3727/109830506778690803
W. Arlt
{"title":"Not Very Willkommen: the Internet as a Marketing Tool for Attracting German-Speaking Tourists to Non-European Destinations","authors":"W. Arlt","doi":"10.3727/109830506778690803","DOIUrl":"https://doi.org/10.3727/109830506778690803","url":null,"abstract":"The Internet can be a powerful cross-cultural incoming tourism communication tool if used in a proper way. Visitor images of destinations are important drivers of consumer choice and therefore, how destinations provide information to visitors is critically important to image formation. This text first looks at the general features of Internet as a cross-culture communication tool in tourism, based on literature review and the results of earlier research of the author in the field. For long-haul leisure tourists, tourism websites are not a booking machine but first of all an image-building tool. Visitors have to be enabled to find and understand the information provided, but also to feel comfortable with the website within their own specific cultural background. The paper then introduces the methodology and the result of a study of German-language websites of non-European national and regional destination marketing organisations (DMOs), conducted in 2005. The study shows that German-speaking tourists are responsible for 16% of all international tourism expenditure, with Germany as No. 1 spending nation in 2003. Still, many important non-European DMOs do not provide any Germanlanguage tourism websites. The quality of those provided leaves room for improvement. 60% of the surveyed websites reach less than 50% of the possible points. Especially topicality, interactivity and customized information and design are often much less then optimal.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"53 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126541908","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
Assessing Use Acceptance and Satisfaction Toward Online Travel Agencies 评估在线旅行社的使用接受度和满意度
J. Inf. Technol. Tour. Pub Date : 2006-10-01 DOI: 10.3727/109830506778690795
Yoon C. Cho, J. Agrusa
{"title":"Assessing Use Acceptance and Satisfaction Toward Online Travel Agencies","authors":"Yoon C. Cho, J. Agrusa","doi":"10.3727/109830506778690795","DOIUrl":"https://doi.org/10.3727/109830506778690795","url":null,"abstract":"This article first considers what factors affect ease of use and usefulness and then how ease of use and usefulness affect attitudes toward online travel agencies and customer satisfaction. This study applied classification of different user groups based on their degree of involvement to measure different levels of perceived ease of use and usefulness. The results of this study found that customers’ attitudes towards online travel agencies significantly impact the level of e-satisfaction. The findings of the study contribute to the development of the uses and gratification theory by applying it to users’ attitudes toward online travel agencies. Further, this study provides implications and offers suggestions to e-businesses dealing with travel agencies.","PeriodicalId":306718,"journal":{"name":"J. Inf. Technol. Tour.","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127651801","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 52
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