{"title":"Experiential Learning Documentation Project in the Technical Communication Classroom","authors":"Rachel W. Lott, L. Johnson","doi":"10.1109/ProComm53155.2022.00036","DOIUrl":"https://doi.org/10.1109/ProComm53155.2022.00036","url":null,"abstract":"This case study presents a collaborative experiential learning project where, over 1.5 years, 400 students have written, edited, and designed documentation for the campus Learning Management System. Our documentation project addresses several workplace and pedagogical issues: First, it attempts to foster the communication skills the business world finds lacking in college graduates. Second, the project serves a real purpose with an actual audience, teaching corporate social responsibility, and providing immediate user feedback. Third, the project is evaluated using specification grading, similar to what is used in the workplace. In short, our project provides real-world experiential learning and an opportunity for student publication (which increases hireability); it facilitates social responsibility and awareness through layered communication and cooperation; it strengthens university morale by serving on-campus users; and it produces a product the university can be proud of. Because it is an ongoing on-campus project, it reduces the need to hunt for new opportunities and liaise legalities. Finally, it provides a meaningful writing assignment for students to practice their communication skills.","PeriodicalId":286504,"journal":{"name":"2022 IEEE International Professional Communication Conference (ProComm)","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121451399","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Human-AI Collaborative Writing: Sharing the Rhetorical Task Load","authors":"Alan M. Knowles","doi":"10.1109/ProComm53155.2022.00053","DOIUrl":"https://doi.org/10.1109/ProComm53155.2022.00053","url":null,"abstract":"This paper describes a work in progress case study of professional writers who use an AI writing assistant to generate digital marketing copy. To examine the impact of AI on the practice of professional writing, the author considers how using the AI writing assistant affects the cognitive task load experienced by human writers during each of the five canons of rhetoric, which he calls rhetorical load sharing. The author provides a working definition of AI writing technologies, describes an emerging human-machine collaborative writing process, and demonstrates what the rhetorical load sharing approach looks like for invention, the first canon of rhetoric.","PeriodicalId":286504,"journal":{"name":"2022 IEEE International Professional Communication Conference (ProComm)","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124362133","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Extended Abstract: International Graduate Students’ Experiences in Teaching and Learning Academic Writing in Engineering: The Case of a Genre Analysis Course","authors":"Rabail Qayyum, Helaleh Khoshkam","doi":"10.1109/ProComm53155.2022.00041","DOIUrl":"https://doi.org/10.1109/ProComm53155.2022.00041","url":null,"abstract":"As campuses across the United States see a rise in international graduate students, there are instances where they come together playing both student and instructor roles. In this paper, we present our case where we – the writing teacher and the Engineering student – collaborate to share our first-time experiences in one course using the genre analysis approach. The course provided structured opportunities to familiarize students with the disciplinary conventions, culminating in a discipline-based writing guide. As we reflect on our experiences, we draw implications for other practitioners interested in international graduate students learning to teach and write in the Engineering field.","PeriodicalId":286504,"journal":{"name":"2022 IEEE International Professional Communication Conference (ProComm)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130448349","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Integrating Intercultural Communication into a Required Engineering Communication Course with a Critical and Activist Approach: towards Engineering Justice","authors":"Hua Wang","doi":"10.1109/ProComm53155.2022.00056","DOIUrl":"https://doi.org/10.1109/ProComm53155.2022.00056","url":null,"abstract":"This research suggests a critical and activist approach to integrating intercultural communication to a required engineering communication course. Through a grounded theory approach to analyzing the content of the participants’ three assignments, six categories of themes emerged, which include significance of effective communication, diversity awareness and sensitivity, and learning, transfer, and transformation. The findings demonstrate that this critical and activist approach that engages students in groupwork with culturally heterogeneous peers and marginalized cultural communities may increase students’ cultural awareness and sensitivity. Significantly, the approach can have students involved in engineering-related unjust issues existing in marginalized cultural communities, and students can employ their expertise to counter the issues and enact engineering justice.","PeriodicalId":286504,"journal":{"name":"2022 IEEE International Professional Communication Conference (ProComm)","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130476288","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"User Support for Everyday Technology from the Perspective of the Elderly","authors":"E. Jakobs, Simone Wirtz-Brückner","doi":"10.1109/ProComm53155.2022.00086","DOIUrl":"https://doi.org/10.1109/ProComm53155.2022.00086","url":null,"abstract":"Older people are one of the largest consumer groups in western industrialized countries. This paper examines how they use everyday technology (equipment, support needs, problem-solving strategies, use and perception of user manuals). It is based on a qualitative interview study (n=138) from 2018 with representatives of the age groups 55+, 65+ and 75+. The data are compared to an equivalent study from 2008. Results show that the participants are well equipped. Many devices are digital, multifunctional, and connected. The need for help varies depending on the device (complexity, familiarity), situation (initial situation, usage situation), and action. With digital devices, actions such as installing and configuring software or settings are described as difficult and error-prone. The results show a broad range of problem-solving strategies. Manuals play an important role. Their quality is evaluated controversially. The most frequently addressed characteristics are the quality of presentation, the availability of instruction manuals, their country of origin, and their scope. The results indicate a need to reconsider support services for the target group. The need for action concerns the design of instructions in manuals and the design and implementation of additional means, e.g., how-to videos for difficult, error-prone actions and new support networks.","PeriodicalId":286504,"journal":{"name":"2022 IEEE International Professional Communication Conference (ProComm)","volume":"110 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131797124","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Laura Gonzales, Cana Uluak Itchuaqiyaq, Corina Kramer, Chris Lindgren, Suban Nur Cooley, Daniel P. Richards, E. Rose, Kellie Sharp-Hoskins
{"title":"Extended Abstract: UX in/as political renegotiation","authors":"Laura Gonzales, Cana Uluak Itchuaqiyaq, Corina Kramer, Chris Lindgren, Suban Nur Cooley, Daniel P. Richards, E. Rose, Kellie Sharp-Hoskins","doi":"10.1109/ProComm53155.2022.00089","DOIUrl":"https://doi.org/10.1109/ProComm53155.2022.00089","url":null,"abstract":"This panel extends the scope of user experience (UX) to be more inclusive of social and environmental justice aims by providing a series of diverse case studies that cover topics of community engagement, transnational research, technical communication pedagogy, content management systems, and environmental resilience and accentuating aspects of justice, diversity, and inclusion that underlie each. The case studies are held together by a commitment to offer researchers and practitioners tangible, inclusive UX methods.","PeriodicalId":286504,"journal":{"name":"2022 IEEE International Professional Communication Conference (ProComm)","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131070706","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Extended Abstract: UX and the Audience: Audience Experience","authors":"S. B. McCullouch","doi":"10.1109/ProComm53155.2022.00088","DOIUrl":"https://doi.org/10.1109/ProComm53155.2022.00088","url":null,"abstract":"Postmodern life is increasingly engaged in ubiquitous hyperreal scenarios. These scenarios include media interfaces that mesh entertainment with data collection and audience analytics. As these practices escalate in the media industries, there is an increased need for explication and advocacy on the behalf of audiences. An examination of current conceptualizations of audiences in media spaces is called for. Technical and professional communicators and UX researchers and professionals, as interrogators and advocates, are encouraged to engage readily with agentive audiences in media industry spaces.","PeriodicalId":286504,"journal":{"name":"2022 IEEE International Professional Communication Conference (ProComm)","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134474207","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Life-skills Course for Engineers to Acquire Communication Skills and Team Skills","authors":"D. John","doi":"10.1109/ProComm53155.2022.00010","DOIUrl":"https://doi.org/10.1109/ProComm53155.2022.00010","url":null,"abstract":"Engineers need team skills and communication skills to function effectively at their workplace globally. Accreditation standards also set the above-stated skills as desirable attributes for graduates. The courses designed for engineering students, and their program outcomes, do not often meet the requirements of the workplace adequately. Communication is still a major drawback among present-day engineers, especially when English is their second language. Therefore, this study is an attempt to describe the course design of a 5-week non-credited Life Skills Course to integrate communication skills, team skills and interpersonal skills. I conducted the proposed study at Sri Sivasubramaniya Nadar (SSN) College of Engineering, an affiliated autonomous technical institution under Anna University. This study describes course-designing in Engineering Communication and English for Specific Purposes} (ESP). The study introduces the course, the course participants, the activities the teacher devised to enhance communication skills and team skills, the teacher-researcher’s observations and reflections of the course, and the students}’ feedback of the same. The responses of the learners indicate that introducing the Life Skills Course would increase learner-participation, and the ability to express themselves freely, and develop their team skills and interpersonal skills. The investigation shows that the course on Life Skills enhanced their confidence and improved their communication skills}.","PeriodicalId":286504,"journal":{"name":"2022 IEEE International Professional Communication Conference (ProComm)","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134195841","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Extended Abstract: Localized Usability and Agency in App Design to Accommodate China’s Social and Healthcare Exigency","authors":"Hua Wang","doi":"10.1109/ProComm53155.2022.00061","DOIUrl":"https://doi.org/10.1109/ProComm53155.2022.00061","url":null,"abstract":"This research adopts a walkthrough method combining the approach of rhetorical-cultural analysis to investigate the app’s environment of expected use by examining its interfaces, the features/functions, and texts on the interfaces to investigate how the app amply users’ rhetorical agency and accommodate China’s social and healthcare exigency to promote social justice.","PeriodicalId":286504,"journal":{"name":"2022 IEEE International Professional Communication Conference (ProComm)","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123072095","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Andrew Booth, Maclain Scott, Drake Gossi, T. Hooker, Nigel O'Hearn, Vanessa López, C. Spinuzzi
{"title":"“The Somebody Elses Is Getting Few and Far between”: Solidarity and Individuality in Rural Texas Communities","authors":"Andrew Booth, Maclain Scott, Drake Gossi, T. Hooker, Nigel O'Hearn, Vanessa López, C. Spinuzzi","doi":"10.1109/ProComm53155.2022.00007","DOIUrl":"https://doi.org/10.1109/ProComm53155.2022.00007","url":null,"abstract":"How do small communities lose solidarity, and how can professional communicators help them to move toward constructive community dialogue? In this paper, the authors focus on Community C1. We find that in contrast to other communities, C1 participants express low solidarity (the ties that bind people together in a community or society). Drawing on documents and statistics, we identify factors that have frayed C1’s solidarity, including fluctuations in regional industry and low trust in local government. We conclude by discussing the insights that professional communicators can offer communities like C1 as they move toward constructive community dialogue.","PeriodicalId":286504,"journal":{"name":"2022 IEEE International Professional Communication Conference (ProComm)","volume":"2015 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127682259","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}