ComFin ResearchPub Date : 2022-01-01DOI: 10.34293/commerce.v10i1.4569
S. Ezilarasi, M. Kavitha
{"title":"A Study of Customer Relationship Management and Customer Preferences in Apparels with Special Reference to Chennai Retail Stores","authors":"S. Ezilarasi, M. Kavitha","doi":"10.34293/commerce.v10i1.4569","DOIUrl":"https://doi.org/10.34293/commerce.v10i1.4569","url":null,"abstract":"Customer Relationship Management (CRM) is a comprehensive approach to developing, sustaining, and expanding customer relationships. Customer relationships, on the other hand, are not widely considered in the businesses of small street vendors. The customer relationship management adoption process in small businesses and the goal of this paper is to expand knowledge and provide a better understanding of the CRM adoption process through an empirical study in Chennai and also particularly bring out the most effective practice that influences customers shopping decision. The Indian apparel retail sector is booming, leading to intense competition. The companies are tailoring CRM initiatives to increase their customer base. The customer’s role is crucial in maintaining long term profitable relationships with the customers. This research attempts to study various touchpoints related to apparel retailing. The study aims at establishing the importance of customer touchpoints in CRM.","PeriodicalId":286082,"journal":{"name":"ComFin Research","volume":"124 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127413255","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ComFin ResearchPub Date : 2022-01-01DOI: 10.34293/commerce.v10i1.4568
M. Deepa
{"title":"Satisfaction of Goods and Services among Small and Medium Traders in and Around Pollachi Taluk","authors":"M. Deepa","doi":"10.34293/commerce.v10i1.4568","DOIUrl":"https://doi.org/10.34293/commerce.v10i1.4568","url":null,"abstract":"Goods and Services Tax was introduced on 1st July 2017, and it plays an important role in the present business scenario. It replaces all indirect tax like Sales tax and Value-added Tax (VAT) etc.; after the implementation of GST, it is witnessed that several positive changes have been taken in the fiscal domain of India. GST is making sure that “One Nation, One Tax, One Market” becomes the reality of our country. The objective of the study is To identify the benefits enjoyed by the Small and Medium Traders. To determine the level of satisfaction with the GST. There are 146 respondents taken for this study by applying the convenience sampling method. The study was conducted in Pollachi taluk. The statistical tools were used in this study are Simple percentages, chi-square test and Friedman rank test. The findings of the study are Majority 106 (72.6%) of the respondents are lying under the age group of 25-35 years. The majority 120 (82.20%) respondents are male, majority 66 (45.2%) of the respondents are Under Graduates, majority 73(50%) of the respondents family are having three to five members, majority 79 (54.1%) of respondents are comes under nuclear family, and majority 132 (90.4%) respondents are doing manufacturing type of business.Suggestions of the study are: it is suggested that give prior intimation about the late fee collection. The taxpayers suggested that the provisions for collecting late fees need to be relaxed. GST statement return on the frequency filing should be reduced to a Single Return per Quarter. To create more awareness about Reverse Charge Mechanism. The government gives more training to the GST taxpayers for their betterment in their activities. It is concluded that GST has a simplified tax compliance system and have a positive influence on the overall industry by creating a single unified market. For small scale medium traders and startups, GST has benefited by increasing the threshold limit, decreasing the cost of logistics and tax payment simplification.","PeriodicalId":286082,"journal":{"name":"ComFin Research","volume":"21 3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131058859","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ComFin ResearchPub Date : 2022-01-01DOI: 10.34293/commerce.v10is1-jan.4748
K. G. Nalina
{"title":"Business Impact of the Covid 19 Epidemic on Digital Payments","authors":"K. G. Nalina","doi":"10.34293/commerce.v10is1-jan.4748","DOIUrl":"https://doi.org/10.34293/commerce.v10is1-jan.4748","url":null,"abstract":"Today Covid 19 virus made the people to buy essentials and other items via online. People shop their things from their homes due to lock down. They protect themselves by social distancing for safety. Hence, the banks will need to expand access to digital payments in a safe way for 24 hrs x 7 days availability. All business sectors were widely affected and some small sectors were closed due to covid virus. Hence the banks offered fee waiver on select digital payments like IMPS, NEFT, RTGS,cash withdrawals from third-party ATMs, moratorium on loans and credit card dues by RBI etc., for the benefit of the customers during the crisis. This paper deals with the impact of different business sectors during Covid times.","PeriodicalId":286082,"journal":{"name":"ComFin Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130629922","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Determining Factors of Private Investment Performance: Scientific Focus in Sodo City, Wolaita Zone, Southern Ethiopia","authors":"Frew Moges, Senapathy Marisennayya, Mesfin Amde, Moges Motta","doi":"10.34293/commerce.v10i1.4574","DOIUrl":"https://doi.org/10.34293/commerce.v10i1.4574","url":null,"abstract":"To make private investment more attractive, most African countries have liberalised the market and attempted to create enabling environment in recent decades. Like many African countries, Ethiopia took steps towards liberalising the market and the macroeconomic regime and introducing measures to improve the investment regulatory framework. This study analyses the determinants of private investment performance in Wolaita Sodo city. Data for the study were collected from 165 investors from different categories. Data was collected using primary and secondary sources; a Multi-stage sampling technique was used to meet with the study points. To attain the study’s stated objectives, different data analysis methods, i.e. descriptive analysis and econometric analysis, were used to identify the effect of independent variables on the dependent variable. Descriptive analysis percentages, graphs, charts, and tables were presented, affecting private investment. In logistic regression analysis, the variables positively related to the probability of investment are investment incentive, marital status, land, investment experience, labour, and credit facility. On the other hand, the variables negatively correlate with the probability of investment interest on the loan, age, sex, education, and inflation. From 11 explanatory variables, 5 of the variables: investment incentive, credit facility, interest on the loan, sex, and inflation have a significant effect on the private investment at the significance level at 1 per cent, 5 per cent, and 10 per cent.","PeriodicalId":286082,"journal":{"name":"ComFin Research","volume":"96 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117076100","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ComFin ResearchPub Date : 2022-01-01DOI: 10.34293/commerce.v10is1-jan.4750
Donda Rajesh, M. Arpana Sagar, Nalla Roshitha
{"title":"Users Perceptions and Problems on Mobile Wallet Payments – A Study in Visakhapatnam City","authors":"Donda Rajesh, M. Arpana Sagar, Nalla Roshitha","doi":"10.34293/commerce.v10is1-jan.4750","DOIUrl":"https://doi.org/10.34293/commerce.v10is1-jan.4750","url":null,"abstract":"The study analysed the perceptions and problems on mobile wallet payments. In recent times, wide usage of mobile wallet payments is witnessed in India, particularly in urban areas. While users’ base increases, there is a chance of increased problems related to mobile wallets. Server down, low internet connectivity, incomplete & delayed payments are the major problems related to usage of mobile wallets. in spite of these problems, majority of the respondents responded positively to the usage of mobile wallets.","PeriodicalId":286082,"journal":{"name":"ComFin Research","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124184510","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ComFin ResearchPub Date : 2022-01-01DOI: 10.34293/commerce.v10i1.4114
Marvin Sabu, Rajani B Bhat
{"title":"A Theoretical Study on Leverage and Spillover Effects in Indian Equity ETFs","authors":"Marvin Sabu, Rajani B Bhat","doi":"10.34293/commerce.v10i1.4114","DOIUrl":"https://doi.org/10.34293/commerce.v10i1.4114","url":null,"abstract":"Exchange-Traded Funds (ETFs) are innovative financial instrument as it is well-diversified like a mutual fund and listed in a stock exchange. Since the launch of the first ETF (Nifty BeES ETF) in 2001, the Indian ETF market has seen growth in the number of ETF schemes and Asset Under Management (AUM). This study is an overview of previous studies on spillover and leverage effects in the Indian Equity ETF market and related works to tap the research gap in these twin areas. The study found a need for a rigorous evaluation of the strength and nature of leverage effect among different Broader Index ETFs, Sectoral/thematic ETFs and World ETFs in India. The study also identified a research gap for the conduct of a study on the spillover of mean, volatility, risk between Equity ETFs and its benchmark index, and the speed of spillover effect would be immensely useful for investors and other stakeholders in the Indian Equity ETF market.","PeriodicalId":286082,"journal":{"name":"ComFin Research","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115507019","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ComFin ResearchPub Date : 2022-01-01DOI: 10.34293/commerce.v10i1.4570
R. Murugesan, V. Manohar
{"title":"Association Between Demographics and Financial Literacy of Women","authors":"R. Murugesan, V. Manohar","doi":"10.34293/commerce.v10i1.4570","DOIUrl":"https://doi.org/10.34293/commerce.v10i1.4570","url":null,"abstract":"Financial literacy is fundamentally spreading the awareness of good money and management practices. It includes all currency transactions made by a person, such as income, expenses, savings, loans, and investments. Financial literacy is a process of making sense of and indulgent financial issues and situations. In the present study, authors have presented an association of demographic factors towards financial literacy among women in Vizianagaram, Andhrapradesh. The sample size of 540 women from various areas of Vizianagaram has been incorporated for the research. A structured questionnaire designed on a 5 point Likert scale has been used based on a simple sampling method. The association between independent variables, i.e., demographic factors, is investigated by applying One-way Anova for hypothesis testing. The findings revealed that the financial literacy of women has a moderate association with demographic factors.","PeriodicalId":286082,"journal":{"name":"ComFin Research","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129351717","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ComFin ResearchPub Date : 2022-01-01DOI: 10.34293/commerce.v10is1-jan.4749
S. Valli Devasena
{"title":"Impact of Schemes on Economic Status of Women Entrepreneur","authors":"S. Valli Devasena","doi":"10.34293/commerce.v10is1-jan.4749","DOIUrl":"https://doi.org/10.34293/commerce.v10is1-jan.4749","url":null,"abstract":"The position women everywhere hasexperienced vast changes recently. The elimination of gender discrimination has lead new avenues for women. Women now dominate the positions which were well though out manly, surpassing them in some regions.The gender labels which were more widespread in the society spans ago are breaking slowly. But there is still a long way to go. This article deals with the economic status of women entrepreneur as a result ofavailment of entrepreneurial schemes offered by state, central government is analysed","PeriodicalId":286082,"journal":{"name":"ComFin Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123643319","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ComFin ResearchPub Date : 2022-01-01DOI: 10.34293/commerce.v10is1-jan.4751
K. Subbulakshmi.
{"title":"A Study on Impact of E-Commerce on Banking Sector with Reference to HDFC","authors":"K. Subbulakshmi.","doi":"10.34293/commerce.v10is1-jan.4751","DOIUrl":"https://doi.org/10.34293/commerce.v10is1-jan.4751","url":null,"abstract":"Now days, E-Commerce is the major resource with the help of Internet facilities. E-commerce provides the facility to buy and sell the products and services or transfer the funds or the data. These business deals do eitheras Business-to- Business, Business-to- Client, consumer-to-Consumer. HDFC net Banking allows you to perform a wide range of sale from anywhere, any time. With the help of digital banking there is no need to visit the bank for any transactions. E-banking is the operation of E-Commerce used by bank clients for the purpose of Electronic Data Interchange, Fund transfer and E-mail etc. This source is for all retail saving, payment, managed, and Non-Managed individual clients also.","PeriodicalId":286082,"journal":{"name":"ComFin Research","volume":"894 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116391665","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ComFin ResearchPub Date : 2022-01-01DOI: 10.34293/commerce.v10i1.4571
B. X. Jonitha Stany Mary
{"title":"A Study on Impact of Online Marketing","authors":"B. X. Jonitha Stany Mary","doi":"10.34293/commerce.v10i1.4571","DOIUrl":"https://doi.org/10.34293/commerce.v10i1.4571","url":null,"abstract":"Web Marketing is rapidly making before our eyes, and it is essentially difficult to excuse and stow away from this new sort of media. The web show is the exhibition of utilising on the web channels to spread a message about an affiliation’s image, things, or associations to its typical clients. The frameworks and methods utilised for internet progressing merge email, electronic media, show publicising, webpage streamlining, and the sky is the limit starting there. The goal of publicising is to appear at likely clients through the channels where they contribute energy examining, looking, shopping, or mixing on the web. The guideline point of this paper is to tell the mindset of the clients towards the online advancing care level and to check whether the age and sexual direction factor impact the web publicising. The model taken for the assessment is 110 respondents. The examination is taken with rate and chi-square test.","PeriodicalId":286082,"journal":{"name":"ComFin Research","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125495609","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}