Users Perceptions and Problems on Mobile Wallet Payments – A Study in Visakhapatnam City

Abstract

The study analysed the perceptions and problems on mobile wallet payments. In recent times, wide usage of mobile wallet payments is witnessed in India, particularly in urban areas. While users’ base increases, there is a chance of increased problems related to mobile wallets. Server down, low internet connectivity, incomplete & delayed payments are the major problems related to usage of mobile wallets. in spite of these problems, majority of the respondents responded positively to the usage of mobile wallets.