Journal of Business & Retail Management Research最新文献

{"title":"Co-innovation at Mercadona: a radically different and unique innovation model in the retail sector","authors":"Miguel Blanco Callejo, C. D. Heredero","doi":"10.24052/JBRMR/V13IS04/ART-30","DOIUrl":"https://doi.org/10.24052/JBRMR/V13IS04/ART-30","url":null,"abstract":"The purpose of this paper is to describe through an exploratory case study how the leading retailing company in Spain, Mercadona has been able to generate a set of dynamic capabilities – detection, absorption, integration and innovation – that support an original and unique innovation model in the retail sector. This model drives to higher rates of successful product innovation, a constant updating of its range of products according to the ever-changing consumers’ needs and outstanding results in terms of reputation and customer loyalty. Thanks to a sustained investment in product innovation and supported by solid theoretical frameworks such as Dynamic Capabilities and Open Innovation Mercadona has been able to develop this pioneering model which could be an interesting benchmark for the industry as well as stimulate future research regarding retailers’ role and involvement in product innovation. Corresponding author: Miguel Blanco-Callejo Email addresses for the corresponding author: miguel.blanco@urjc.es First submission received: 14th March 2018 Revised submission received: 5th February 2019 Accepted: 13th April 2019 Introduction Retail companies face an extremely dynamic environment because customers’ needs, and preferences are changing at an increasingly rapid pace. Given the fact that retailers traditionally just connect suppliers’ offer and final consumers’ demand, they do not invest enough in product innovation and they assign this job and cost to their suppliers. Mercadona, a Spanish family-run retailer operating with a sole format – around 1,500 m2 strategically located urban supermarkets – has become the leading company in the national market as well as an international benchmark due to its outstanding results (Silverstein; Bolden; Jacobsen and Sajdeh, 2015). Mercadona has a share of 16.5% of the total retail distribution space (Alimarket, 2016) and a market share in 2017 of 23.6% (Kantar World Panel, 2017). In 2016, the company had a turnover of 21,623 million and a Net Profit of 636 million € (Mercadona, 2017). This firm has broken away from the industry's traditional approach by investing heavily in product innovation with the strategic goal of being unique and differentiating its range of products. The result has been a new “Co-innovation” model, based on solid theoretical foundations such as Open Innovation and Dynamic Capabilities. Literature Review Open innovation is a key factor in organizations’ growth and sustainability (Chesbrough, 2006; West 2016). In the economy of experience (Pine and Gilmore, 1999), the competitive environment makes necessary for innovation to become a tool for structuring a complex business ecosystem, in which stakeholders are increasingly interconnected and interdependent. Consumers’ involvement in the product innovation process increases emotions that affect its perceived value (Franke; Keinz and Steger, 2009; Lee and Chang, 2011). Special key players in this innovation process are “lead users”, advan","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116729323","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Performance appraisal system of Mercantile bank limited: An evaluation","authors":"S. A. Rahim, Sheikh Mohammad Shafiul Islam","doi":"10.24052/JBRMR/V13IS04/ART-28","DOIUrl":"https://doi.org/10.24052/JBRMR/V13IS04/ART-28","url":null,"abstract":"Performance appraisal is very much essential for the HR managers to adopt administrative decisions regarding promotion, fringes, pay-offs, and merit pay increment of the employees. The article attempts to evaluate the existing performance appraisal system of Mercantile Bank Limited, one of the leading private commercial banks in Bangladesh. Efforts were made to reveal the problems and suggestions for the improvement of the performance appraisal system of the said bank. Both qualitative and quantitative techniques of gathering and interpreting data were applied. The key findings of the study suggest that there are some pragmatic gaps in the process of performance appraisal. The employees gave divided views on their satisfaction level about the performance appraisal procedure. The employees, in general, perceive the process of the appraisal system a tool of biased judgement for assessing their performances. The practical implication of the study is that it will facilitate the management of the bank to formulate time worthy performance appraisal policy so that the managers can conduct effective performance appraisal program ensuring satisfaction of the bank staffs. Corresponding author: Sheikh Abdur Rahim Email addresses for the corresponding author: rahim2008@daffodilvarsity.edu.bd First submission received: 13th February 2018 Revised submission received: 1st August 2018 Accepted: 29th May 2019 Introduction One of the key responsibilities of the modern managers is to undertake human resource decisions. The success and failure of the human resource managers depend on how effectively and efficiently they perform the human resource management functions. In the traditional approaches, the human resource department is responsible for setting and managing a performance appraisal system. Managers conduct performance appraisal as one of their administrative duties. It is arguably that performance appraisal is the most contentious and least popular activities performed by human resource managers (Brtton & Gold, 2003). Often, managers feel they do not know how to evaluate employee performance effectively, and employees feel they are excluded from the process and their contributions are not recognized (Noe, Hollenbeck, Gerhart, & Wright, 2004). Human resource managers measure the performance of employees by filling-out forms one or twice in a year and present the information to their employees, one by one. Appraisals include negative information (areas regarding improvement), so, the meetings for discussing performance appraisals tend to be uncomfortable for managers and employees, alike. Two evaluation systems exist side by side: the formal and the informal in many organizations. Managers often think about how well employees are doing; this is informal system. Political and interpersonal processes influence it, so those employees who are linked better than others have an edge. But managers cannot find out the real/actual performance of employees through this","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"85 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130771239","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Young Indonesian Muslim women consumer behavior toward modest sportswear","authors":"Leonnard Leonnard, Cut Sjahrifa, Citra Anggia Fathia, Daniya Daniya","doi":"10.24052/JBRMR/V13IS04/ART-26","DOIUrl":"https://doi.org/10.24052/JBRMR/V13IS04/ART-26","url":null,"abstract":"Women modest sportswear has stepped up the industry of the modest fashion. The emerging economy, combined with the most significant Muslim population, has become the main attraction of Indonesia as a market for this particular fashion style. The purpose of this study is to determine motivating factors which affect the behavior of Indonesian Muslim women in buying modest sportswear by employing The Theory of Planned Behavior (TPB). Expectation, perception, the subjective norm, perceived behavioral control and consume’s attitude toward modest apparel during sport, and purchase intention are the factors to be examined. By employing a Partial Least Squares Structural Equation Modelling (PLS-SEM), the analysis proclaimed that the effects of expectation, perception and the subjective norm on consumer’s attitude toward modest apparel during sport are confirmed. The result given by perceived behavioral control on purchase intention is higher than the subjective norm. The subjective norm is also being confirmed to affect perceived behavioral control. Further managerial implications are discussed. Corresponding author: Leonnard Email addresses for the corresponding author: leonnard.ong@ipmi.ac.id First submission received: 19th October 2018 Revised submission received: 13th December 2018 Accepted: 10th January 2019 1. The Introduction Modest fashion is one of the most promising industry. Thomson Reuters, in Collaboration with Dinar Standard (2017) estimated that the whole market was valued at USD 243 billion and projected to be USD 368 billion in 2021. From 2014 to 2015, the growth for modest fashion was 5.7 %, which was 2.2 % higher than the global market growth. Indonesian spent approximately USD 13.28 billion in this category in 2015, and it was the fifth highest value in the world, after Turkey, United Arab Emirates, Nigeria, and Saudi Arabia. Indonesia composes of 12.7 % of the world’s Muslim population, which embeds it as the largest Muslim-majority country in the world. Approximately 87 % of the country’s total population is Muslim (CIA, 2016). Aside from the fact that modest apparel is mandatory for Muslim, the concept of modesty for activities that require agility such as sports is still limited. Sportswear’s should be designed to deliver functions, comfort, and safety of its wearers, depicted by the usual sportswear that overthrow skin and body line exposure which conflict the Muslim women dress rules. Despite the challenge, the modest sportswear market is very potential. The high desire of Muslim women to participate in any sport activity requires innovative sportswear, suitable fabric, and higher aesthetic values (Yazid, 2016). The well-known brands such as Nike and Marks & Spencer, Veilgarments, Capsters, ResportOn, and Natasha are trying to penetrate this market (Yazid, 2016; Ahmed, 2017; Hosie, 2018). Besides the apparel designs, proper marketing strategies are required to lead the competition in the industry. An analysis of the purchasing b","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127021038","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Brand personality dimensions of Nike sportswear -an empirical analysis","authors":"A. Alazzawi","doi":"10.24052/JBRMR/V13IS04/ART-19","DOIUrl":"https://doi.org/10.24052/JBRMR/V13IS04/ART-19","url":null,"abstract":"In today’s competitive marketplace several sportswear brands exist. These sportswear brands offer their products at best of prices, services and quality. In such a scenario it is becoming very difficult for consumers to differentiate between the products available in the same product category. Brand personality thus plays a vital role by enabling the consumers to evaluate the products, by making the brands more distinctive and enduring. The purpose of this paper is to identify the brand personality dimensions of Nike sportswear brand by using Aaker’s brand personality scale. The second purpose of this study is to find out how the brand personality of Nike sportswear brand formed. The data were collected from 300 University of Bahrain students studying in Bahrain. In order to analyze the data, factor analysis and multiple regression techniques were applied. The results indicated that four brand personality dimensions were extracted for Nike sportswear brand named as Competence, Sincerity, Sophistication and Excitement. The factors forming the brand personality of Nike were Logo, User Imagery and Advertisement Style. The findings of this study will enable the marketing practitioners to better understand the personality of Nike sportswear brand from the minds of consumers and better distinguish Nike brand from their competitors. Corresponding author: Abdulsattar Alazzawi Email addresses for the corresponding author: sattar602000@yahoo.com First submission received: 25th September 2018 Revised submission received: 22nd February 2019 Accepted: 25th March 2019 Introduction 21st century is an era of branded products particularly among the youths of the countries that purchase products not only for their physiological need but for their emotional and self-expressive benefits. In today’s market scenario homogeneity prevails among the products and it is becoming very easy to replace the products with that of the competitors. Therefore, it has become vital to look for differences among the products. This point of differentiation can be attained by developing a distinctive and enduring brand personality. Brand personality is defined as the set of human characteristics associated with a brand (Aaker, 1997). A distinctive brand personality helps in creating a set of unique and favourable associations in consumers’ memory (Adamantios., 2004; Johnson., 2000; Keller, 1993). In this study the sportswear industry is taken into consideration where the top sportswear brands such as Nike, Adidas, Puma and Reebok are competitively striving to build their brands in a way to attain maximum market share. In the formation of brand personality of sportswear brands, the marketing activities such as advertising, celebrity endorsements, events sponsorship, user imagery etc. play important roles. All marketing activities and brand management decisions trigger attitudinal, cognitive, and behavioural responses on the part of the consumer and their buying decision. It has been fou","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128557524","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A comparative investigation into the changing use of shopping malls in Germany and South Africa","authors":"Roger B. Mason, T. Dobbelstein, K. Corbishley","doi":"10.24052/JBRMR/V13IS04/ART-06","DOIUrl":"https://doi.org/10.24052/JBRMR/V13IS04/ART-06","url":null,"abstract":"Based on the decline in development of new, and use of existing, shopping malls that is happening in the USA due mainly, it seems, to e-shopping, a comparative study was conducted to investigate perceptions of shopping malls and their use in Germany (a developed country) and South Africa (a developing country). Are attitudes towards mall shopping changing, or are there other factors influencing changes in mall shopping, e.g. increase in e-shopping, lack of security (especially effect of crime in South Africa), preference for localised shopping, etc.? A questionnaire was developed from the literature and distributed via e-mail to a comprehensive database of consumers, collecting a pre-set, socio-demographic quota sample from the defined target groups. The resultant data was analysed using relevant descriptive, inferential and multivariate statistics to identify the importance of the various factors. The main finding was that South African consumers are increasingly using shopping malls, whereas German consumers are using malls slightly less than they did 2 to 3 years ago. South Africans would like to see better entertainment and unique experiences in malls, while Germans would like to see malls developing a stronger identity, integrating themselves more into their communities and acting for the good of the community they serve. Corresponding author: Roger B Mason Email addresses for the corresponding author: rogerm@dut.ac.za First submission received: 18th March 2019 Revised submission received: 5th April 2019 Accepted: 20th April 2019 Introduction During 2017, 8600 stores were expected to close in the USA (Sanburn, 2017). By 2023, half the 1200 malls in the USA are expected to close according to Rushe (2017), while Credit Suisse suggest a more conservative 20-25% of closures (Isidore, 2017). Calvo-Porral and Lévy-Mangin (2019) concur stating that the shopping mall format is reaching maturity and along with the rise in e-retailing (Guimarães 2019) and economic downturns, resulting in lower profits, declines are inevitable. Changes in demographics (millennials more likely to shop online), shifts in spending patterns and the fact that the USA is “extremely over-retailed” with too many malls (Kuroski, 2015; Thompson, 2017) further explain this decline. Journal of Business and Retail Management Research (JBRMR), Vol. 13 Issue 4 July 2019 www.jbrmr.com A Journal of the Academy of Business and Retail Management (ABRM) 62 For example, USA has about 23.5 square feet of retail space per person, compared with 16.4 square feet in Canada, about 15 square feet in Germany, 11.1 square feet in Australia, and only 2 to 4 square feet in South Africa (Peterson, 2017; Lück & Jahn, 2017; Retail Trends: A Look at South Africa & Others, 2017; SACSC, 2018). However, it could be argued that the current decline is merely a natural market correction due to such over production of malls (Lück & Jahn, 2017). According to Kolf (2017) a similar picture is emerging in Germany w","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"119 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121387966","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The consumer intention to use digital membership cards","authors":"F. Gunawan, inka sari, Yanfi Yanfi","doi":"10.24052/jbrmr/v13is04/art-10","DOIUrl":"https://doi.org/10.24052/jbrmr/v13is04/art-10","url":null,"abstract":"The study focuses on the consumer perception regarding digital membership card, an trendy instrument in the customer relationship management (CRM). It adopts the Unified Theory of Acceptance of the Use of Technology 2, which takes into account the following determinants: performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, price value, and habit. The population of the study is consumers having any membership cards. The data are collected from a random sample by using questionnaires on the Likert scale. The collected empirical data in conjunction with a multivariate regression model suggest the followings. The price value aspect is the key factor influencing the continuous intention of use of the instrument. The aspects of social influence, performance expectation, and effort expectation are more important than the hedonic motivation aspect. The findings imply that for companies to succeed with the digital CRM instrument, offering strong competitive advantages at a lower price is still important as much as the user friendliness of the device. Corresponding author: Fergyanto E. Gunawan Email addresses for the corresponding author: fgunawan@binus.edu First submission received: 29th January 2018 Revised submission received: 12th April 2018 Accepted: 12th November 2018 Introduction Smartphone is a pervasive device of mobile information and communication technology (ICT). As February 2015, the number of smartphone users has reached 68% of the global population, accounted for 1.2 billion smartphones (BuzzCity Report, 2015). Credit Suisse predicted that the smartphone ownership would approach 90% of the population or about 4.95 billion people (Booton, 2015). Without any doubt, the proliferation of the smartphone affects many aspects of business strategies including customer relationship management (CRM). CRM is a marketing practice with the intention to maximize the lifetime of customers on firms. CRM often uses ICT to leverage its practices (Reinartz, 2004). For example, the present company may use Google Cloud Messaging (GCM) to spread information and promote products of new programs at a low cost (Yilmaz,Y.S., Aydin,B.,I., and Demirbas, M., 2014). Due to the widespread of smartphones, the use of digital membership program in the form of mobile applications is gaining traction (Fujiwara & Nagasawa, 2015). We also witness the fact that the number of mobile applications has been growing exponentially but many of them are abandoned by their users. Application abandonment is mainly fueled by the loss of interest. For the reason, many studies have been performed to explore and investigate the usage of mobile apps including the use of transformational and informational mobile apps strategies to motivate usage (Kim et al., 2013; Campbell and Kwak, 2010; LaRue et al., 2010; Vladar and Fife, 2010; Wang and Wang, 2010). The use of mobile apps for branding was discussed in a great detail in Bellman et al., (201","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132640552","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The effect of critical success factors of quality management to excellence in Iraqi Universities","authors":"A. H. Mohammed, C. A. Taib","doi":"10.24052/jbrmr/v13is04/art-17","DOIUrl":"https://doi.org/10.24052/jbrmr/v13is04/art-17","url":null,"abstract":"The purpose of this paper to measuring the effect of critical success factors to excellence in Iraqi universities. The empirical data was drawn from the head of departments in six Iraqi universities, the number of respondents was 174. The research model was tested by using the partial least square structural equation modeling (PLS-SEM) technique. The findings of the empirical study revealed that critical success factors have a positive effect on excellence. Theoretically, the practices of critical success factors have contributed to understanding the different roles in excellence in Iraqi universities. From another side, this study shows practical implications, where increasing the attention of the factors to help the head of department in Iraqi universities to improve the performance. Corresponding author: Ahmed Hani Mohammed Email addresses for the corresponding author: ahmed_hani@uomosul.edu.iq First submission received: 22nd April 2018 Revised submission received: 19th July 2018 Accepted: 21st August 2018 Introduction The higher education sector is recognized globally as being a crucial service sector in meeting students’ needs and requirements. This is supported by the introduction of appropriate factors being employed to excellence in higher education (HE). Several studies have shown that enhancing the education will lead to increased satisfaction among students in supporting their entry towards realizing increased opportunities for employment and obtaining a higher life standard (Hussain & Birol, 2011; Policy & Education, 2000). As a part of the continued academic study of improvement programs, researchers have recently explored critical success factors (CSFs) (Antony, Leung, Knowles, & Gosh, 2002; Chan, Lau, Ip, Chan, & Kong, 2005; Farris, Van Aken, Doolen, & Worley, 2009; Glover, Farris, Van Aken, & Doolen, 2011; Shieh, Wu, & Huang, 2010; Stock, McFadden, & Gowen, 2007). Much effort is needed in developing a model for excellence since many CSFs should be considered for it (Ahmad, Francis, & Zairi, 2007), whether for public universities or for private universities. CSFs considered as an aid to universities to make their action plan and successful system (Yeoh & Koronios, 2010). According to the framework developed by the Iraqi Higher Education regarding quality programs, the Ministry of Higher Education and Scientific Research in Iraqi (MOHESR) aimed to extend the quality among the universities in Iraq. Both entities also aimed to revise the plans laid out for excellence (UNESCO, 2013). Therefore, an investigation of CSFs for excellence implementation in Iraqi universities was worthwhile to carry out. Background The need for excellence, especially in light of the intense competition among the developed countries, requires developed and integrated systems in the quality measure. To meet the obligations terms of quality, speed, and efficiency, and by giving a specific definition expresses excellence through quality, but it is important to i","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133657238","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Predictors and outcomes of customer loyalty in the South African leafy vegetable market","authors":"Phineas Mbango, Vincent Makhubela","doi":"10.24052/jbrmr/v13is04/art-01","DOIUrl":"https://doi.org/10.24052/jbrmr/v13is04/art-01","url":null,"abstract":"The purpose of this research paper was to examine if product quality, trust, customer satisfaction and communication have a positive influence on customer loyalty. Furthermore, the research intended to determine the outcomes of customer loyalty in the Gauteng province of the South Africa leafy vegetable market. Data was collected through purposive and convenience sampling technique using self-administered questionnaires with the assistance of research assistants. A total of 367 respondents completed the questionnaires. A structural equation modelling technique using the partial least squares (PLS) approach was used to analyse the data. The results show that of the selected antecedents of customer loyalty examined, only customer satisfaction was identified as a significant determinant. With regard to the outcomes, the results show that commitment, word-of-mouth and repurchase intention are outcomes of customer loyalty in the South African leafy vegetable market. The implications for both academic and managerial decision makers are outlined .","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132093636","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The mediating effect of job happiness on the relationship between job satisfaction and employee performance and turnover intentions: A case study on the oil and gas industry in the United Arab Emirates","authors":"waleed al-ali, Ali Abdulbaqi Ameen, Osama Isaac, G. Khalifa, Ahmed Hamoud Al Shibami","doi":"10.24052/JBRMR/V13IS04/ART-09","DOIUrl":"https://doi.org/10.24052/JBRMR/V13IS04/ART-09","url":null,"abstract":"This study aims to examine the mediating effect of job happiness factor on the relationship between job satisfaction and both employees’ performance and turnover intentions in oil and gas industry in the United Arab Emirates (UAE). The study utilized a total of 722 usable questionnaires that were administered to respondents in oil and gas industry in the United Arab Emirates. This study adopted structural equation modelling (SEM) approach to analyze these relationships. The Analysis of Data revealed that job satisfaction factor has a significant direct positive relationship with both factors the employees’ performance and the job happiness, while it has a negative insignificant relationship with employees’ turnover intention. On the other hand, the Job happiness displays a significant positive direct effect on job performance, but it records a significant negative effect on employee turnover intention. Results show that job happiness plays a mediating role between job satisfaction and employee performance and turnover intention. These findings may guide the implementation of policies by human resources or other organization managements in the UAE Oil and Gas industry. For instance, they may use job happiness (mental well-being) as a predictor of employee behaviors and then formulate recruitment policies that will help maintain employee happiness and satisfaction, thereby helping in employee retention. Corresponding author: Ali Ameen Email addresses for the corresponding author: aliameen.academy@gmail.com First submission received: 7th May 2018 Revised submission received: 3rd February 2019 Accepted: 2ns April 2019","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130702634","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Hybrid competitive strategy, strategic capability and performance","authors":"Narentheren Kaliappen, Francis Chuah, Abdullahi Hassan Gorondutse, Siti Nur Atikah Moktar","doi":"10.24052/JBRMR/V13IS04/ART-04","DOIUrl":"https://doi.org/10.24052/JBRMR/V13IS04/ART-04","url":null,"abstract":"This research examines how strategic capabilities impact hybrid competitive strategies and the effect on organizational performance. The target population of this study was 475 3 to 5-star hotels in Malaysia. Questionnaires were sent by mail and email to all the targeted 3 to 5-star hotels’ managers. Multiple regressions were used to analyse the relationship of hybrid competitive strategy, strategic capability and organizational performance. The outcomes indicate that hybrid competitive strategy has a significant impact on performance and strategic capability. Similarly, strategic capability has a significant impact on performance. Specifically, it establishes that strategic capability partially mediates the association of hybrid competitive strategy and performance. This study found hoteliers that executing hybrid competitive strategy should simultaneously use strategic capability to attain better performance. It fills in some of the gap and showing the importance of hybrid competitive strategy and strategic capability in the Malaysia hotel industry which has received little empirical attention. Corresponding author: Narentheren Kaliappen Email addresses for the corresponding author: narentheren@uum.edu.my First submission received: 28th March 2018 Revised submission received: 20th June 2018 Accepted: 14th August 2018 Introduction Strategic management literatures emphasize how firms can attain the competitive advantage and superior performance in present turbulence business setting (Okumus, Altinay & Chathoth 2010; Okumus 2003). In order to, attain that superior level various theories, concepts, typologies, taxonomies and methodologies were developed by several well-known scholars, strategists and practitioners (Nandakumar, Ghobadian & O'Regan 2011). So, one of the famous strategy typologies is Porter’s competitive strategies that assist the firms to focus on particular strategic direction (Kaliappen & Hilman, 2017). There are a lot of literatures, empirical researches and case studies were conducted over Porter’s competitive strategy in different fields, which guided the management to make best strategy executions. However, hotels in the hunt for developing their performance cannot solely depend on the competitive strategy but need to create strategic capabilities that could propel for better performance attainment. Prior studies recommended that strategies would convert resources into strategic capabilities that support as a foundation for business strategies along with leads to strategy accomplishment (Campbell-Hunt 2000; Pandza & Thorpe 2009; Parnell 2011). Indeed, equally competitive strategy and strategic capability are Journal of Business and Retail Management Research (JBRMR), Vol. 13 Issue 4 July 2018 www.jbrmr.com A Journal of the Academy of Business and Retail Management (ABRM) 44 linked to the outcome of organizations (Parnell 2011; Desarbo, Di Benedetto, Song & Sinha 2005). However, empirical studies that emphasize on the influence ","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116626409","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}